Hospitality Industry Security Update: “Those ‘Secure’ Websites Aren’t Always Secure, Study Finds”

“InterContinental Hotels Group, for example, last year used Ghostery to discover the source of unauthorized digital vendors that were collecting data on some of the hotel company’s web pages,laptop which were slowing down the sites’ response times…’Every millisecond of page latency costs thousands of dollars in lost sales,’  said InterContinental Hotels Group Director of Web Delivery Chad Westfall.”

As brands invest in marketing technologies that make it easier to engage with consumers online, their concerns about digital security are growing.

Companies have encrypted web pages that are designed to prevent third parties from accessing customer data entered online. But many of these sites still have marketing technology that isn’t secure and that could expose a brand to potential data breaches, according to new research from privacy tech firm Ghostery.

Ghostery examined 50 encrypted websites in the airline, financial services, insurance, news and retail industries using data collected from its panel of 20 million consumers. According to Ghostery, 96% of the web pages studied that were supposed to be secure had a security blind spot due to the presence of non-secure code.

For more: http://on.wsj.com/1mCbsAJ

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Filed under Crime, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft

Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)

Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Update: “2014 Trends in Hospitality” (Infographic)

To view at full size, click on the image below!
 
top-5-trends-in-hospitality-for-2014-infographic

For more: http://bit.ly/1udIk11

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Filed under Hotel Bar, Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Maintenance Update: “Focusing on Acoustics Can Improve Guests’ Comfort”

Even with thicker walls, pathways through which sound escapes can defeat construction. Unsealed recessed electrical outlets are a common example.guest accoustics “I know a hotel with walls constructed to STC-60, but they performed at only STC-42 because the outlets weren’t sealed,” Battaglia says. “Yet, the ‘fix’ was simple. Preformed acoustic seals were installed by the maintenance crew between guests. The results were nothing short of remarkable.”

Your guests’ ears never rest, not even when they’re sleeping. Throughout the night, guests are likely to hear off-and-on HVAC systems, TVs in adjacent rooms, and luggage carts in hallways.

“When humans were still sleeping in caves, we needed to hear twigs snap when predators approached,” explains Jeff Loether, founder of Electro-Media Design, which provides acoustical and audio visual guidance for various hotel flags in the United States and overseas. “When man moved from caves to hotel rooms, he brought his hearing acuity with him.” And while hungry predators are no longer a problem, sounds that go bump in the night are.

For more: http://bit.ly/ZpV7UT

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Filed under Guest Issues, Hotel Industry, Maintenance, Management And Ownership

Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”

“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”

Liberty

At the conclusion of this institute, you will be able to:

• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control

For more information contact Liberty Mutual at LPED@libertymutual.com with questions.

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Filed under Guest Issues, Hotel Industry, Risk Management, Training

Hospitality Industry Conference Update: “15th Annual California Tourism Safety & Security Conference”

Last years conference was a huge success and we could not be more excited to be back! Come see Petra’s own Director of Risk Management, Todd Seiders, along with other members of the Petra P3 team. We hope to see you there!

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For more information on our P3 team: http://bit.ly/WUWpWi

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training

Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)

Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

 

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Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management