“…He went to Panama City Beach with his dog, which he depends on, along with his parents and his roommate. He went looking for a hotel room at the Front Beach Inn….Fleming said he was yelled at by the front desk clerk and told she had no vacancies when the sign out front read vacancy. Fleming said she later told police they had rooms…”
Karl Fleming was just looking to do something fun at the request of his family, but it turned into a distressing situation when he and his service dog were turned away from a hotel.
Army veteran Fleming attended K9s for Warriors camp in Ponte Vedra Beach. He graduated with his service dog ‘Kuchar’ last year and moved on, ready to face the world. But Wednesday night he had a setback.
Fleming has a traumatic brain injury as a result of a rocket propelled grenade while he was serving in Afghanistan in 2011.
For more: http://fcnews.tv/1A1SZAR
For a brief video on some of the steps you can take to help train your front desk staff at your hotel, check out the video below:
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Front Desk Best Practices’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
“…Given that users at hotels use public computers to check email, print boarding passes, pay for travel arrangements and download private business information, it’s not too hard to imagine what an imaginative hacker could do with this information. Worse still, there isn’t much that even a savvy hotel operator can do to prevent this misuse…”
The Secret Service has confirmed what you’ve probably suspected for a long time: Public computers at hotels are ridiculously insecure, and you’re taking a gamble with your personal data each time you use one.
For more: http://fxn.ws/1rk6Pfg
“…In 2002, Congress stepped in and passed the Terrorism Risk Insurance Act (TRIA), a public-private partnership that provides a federal backstop against losses from a terrorist attack. But the law is scheduled to expire at the end of this year, and the two competing bills that would renew it lay out different visions of how much federal help private insurers should get…”
When a large hotel near the World Trade Center was destroyed in the 9/11 attacks and a second one severely damaged, the company that owned them — like many other businesses — was relieved they were covered by insurance.
But after 9/11, the insurance industry, which ended up sustaining an estimated $32.5 billion in total losses, grew skittish and began excluding terrorism from commercial policies nationwide. That resulted in businesses having less terrorism coverage or none at all. States and cities worried lenders wouldn’t approve loans to businesses that didn’t have terrorism coverage, potentially stunting economic development and harming real estate markets.
For more: http://bit.ly/UctZG6
“…The biggest change, which took effect July 1, requires all new battery-operated smoke alarms sold in California to be built with a nonremovable 10-year battery. Existing smoke detectors don’t have to be replaced until they reach the end of their 10-year lifespan or start malfunctioning…”
New smoke detector laws, including a change that took effect July 1, are intended to keep working alarms in rental properties and homes in Tracy and throughout California.
State Senate Bills 1394 and 745 are phasing in rules for installation and types of smoke alarms during the next two years.
For more: http://bit.ly/1qYv68S
“…The lawsuit claims Langer wanted to stay at her hotel back in March, but it didn’t have a parking space compliant with the American with Disabilities Act. Other hotel owners on Belardo Road said they’re getting sued for the same issue and were surprised to discover Langer has a reputation for filing lawsuits…”
Leslie Dunn owns the Calla Lily Inn in Palm Springs. The boutique hotel, built in the 1950s, has nine rooms and nine parking spots.
Her business is among at least four small Palm Springs hotels, including the Del Marcos Hotel and Chase Hotel, getting sued by Chris Langer, of San Diego, for not having handicapped accessible parking available on their property.
For more: http://bit.ly/1zu1apl