“The system will also allow us to do things we never thought about.” Just some of the uses that are being tested at Hilton Americas-Houston include counting arriving vehicles to determine peak times for staffing and monitoring any vehicle accidents in the garage area to provide guests with needed information for their insurance purposes. Ltd.
(From SecurityInfoWatch.com article) In order to provide guests with the ultimate in security and customer service, Hilton Americas-Houston, the city’s largest hotel, has enhanced their surveillance systems with cutting edge technology from 3VR Security, Inc. The 3VR platform makes it possible for the property to find relevant surveillance footage in seconds, rather than hours, allowing the hotel to utilize the technology for multiple purposes.
As the number-one convention hotel in the city, Hilton Americas-Houston is the first hotel to utilize 3VR’s facial recognition, license plate recognition and advanced motion analytics to provide the ultimate in guest security. In the hotel security business since 1990, John Alan Moore, director of security and life safety for Hilton Americas-Houston says “I’ve never seen anything that is able to do the things this technology does; it’s light-years ahead of the system we previously used.” In addition to providing the ultimate in security for their guests, the hotel is also able to utilize the 3VR system to ensure the best possible customer service. Hilton Americas-Houston is now able to help guests locate lost possessions with the system’s color, directional and object search capabilities. A guest’s misplaced suitcase can be found almost instantly by following the piece using a search based on color and object, from the time it enters the hotel all along its path throughout the building. With over 7,000 lost guest items per year in lost and found, the system will significantly increase the hotel’s ability to satisfy the customer on even higher levels. Another use for the system that Hilton Americas-Houston has found useful is recognizing repeat customers. According to Moore, “We will be able to tie in with front office systems to flag our Gold Card members in order to be able to blow them away with service. This is another tool to be used to keep Hilton as the leader in the industry.” With 90% accuracy, the system registers few false positives, even picking up good facial info on cameras not specifically designated as facial-recognition. On a humorous note, the system is so sensitive that it has recognized faces that were not actually guests; they were photos of the t-shirts of guests. Moore said “President Obama made an appearance on our skywalk, on a guest’s clothing. That’s how bad the system wants to recognize a face.” This high-sensitivity makes the system a most useful tool for the property, providing the ultimate in guest safety and security.
Moore stated, “The system will also allow us to do things we never thought about.” Just some of the uses that are being tested at Hilton Americas-Houston include counting arriving vehicles to determine peak times for staffing and monitoring any vehicle accidents in the garage area to provide guests with needed information for their insurance purposes. Ltd.