“Within the hospitality industry, enhanced 911 software is critical to keeping guests safe and reducing liability and risk. Above all, it’s simply the right thing to do.”
“We’ve had emergency situations such as heart attacks where we’ve speeded response by having E911 and the caller’s precise location. Not only do our guests benefit from having this capability, but our staff also feels more secure knowing the right people are being notified properly of an event.”
The Chicago hotel uses the Amcom solution in tandem with its NEC UNIVERGE SV8500 IP communications server to provide a 911 caller’s location, including the floor and room number, to the local 911 call center. First responders can find and assist callers from any of the 1,000 phones at theWit without trying to guess the caller’s whereabouts. Location information is critical as the hotel spans 298 rooms and 29 floors, including three restaurants, two bars, and meeting space.
Even before the property’s opening in May 2009, theWit’s management team knew they needed to offer guests and staff members peace of mind through attention to safety.
