Monthly Archives: August 2010

by | August 7, 2010 · 6:55 am

Hospitality Industry Data Theft: Hotel Owners Must Prevent Breaches Of Credit Card Processing Systems By “Cyber-Criminals” Who Install “Malicious Programs” To Steal Data

“… remote attackers installed a malicious program into the card processing system of Englewood, Colo.-based hotel chain Destination Hotels & Resorts. Guests at 21 Destination properties may have been subjected to credit card theft…”

“..the Westin Bonaventure Hotel & Suites in Los Angeles disclosed a possible data breach of its POS systems dating back to 2009. Also, between November 2008 and May 2009, the computer systems of some Radisson hotels in the United States and Canada were illegally accessed. And the computer systems of Wyndham Hotels & Resorts were accessed on two separate occasions by cybercriminals who stole customers’ card numbers, expiration dates and other data…”

Cybercriminals last year targeted hotels more than any other industry for credit card theft, according to a recent report by data security company Trustwave. Hotels are being targeted because they have large amounts of credit card data and frequently neglect to implement the most basic security precautions, such as changing default passwords or ensuring programs are up to date, said Nicholas Percoco, senior vice president of Trustwave’s SpiderLabs.

As a result, attackers commonly gain entry into a hotel’s network by exploiting default passwords on point-of-sale (POS) applications, added Dave Ostertag, manager of investigative response at Verizon Business. From there, customized malware is loaded onto the hotel’s transaction server that steals credit card information as a transaction occurs.

In March, the Westin Bonaventure Hotel & Suites in Los Angeles disclosed a possible data breach of its POS systems dating back to 2009. Also, between November 2008 and May 2009, the computer systems of some Radisson hotels in the United States and Canada were illegally accessed. And the computer systems of Wyndham Hotels & Resorts were accessed on two separate occasions by cybercriminals who stole customers’ card numbers, expiration dates and other data.

For more:  http://www.scmagazineus.com/rampant-hotel-data-theft/article/174579/

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by | August 5, 2010 · 3:23 am

Hospitality Industry Accident Risk Management: Falls From Slips And Trips Represent One Of The Most Common Hazards In Restaurants

 Falls from slips and trips are among the most common hazards in the restaurant industry.  According to the National Safety Council, over 275,000 injuries and nearly 800 deaths among U.S. general industries were caused by slips, trips, and falls in 2008. In fact, slips, trips and falls represent the most common causes of workplace injury after motor vehicle accidents.  

Slips trips and falls can result in head injuries, back injuries, broken bones, cuts and lacerations, or sprained muscles.  In the years 2007-2008, the average workers’ compensation cost for a slip/trip/fall was $21,500.  This exceeds the average cost of other injuries by 14%!

The following are some simple ways to reduce the probability of a slip and/or fall on wet or slippery floors:

  • Install slip-resistant floor surface or use anti-skid adhesive tape in high traffic areas.
  • Use absorbent matting in entrance ways during inclement weather or in areas where walkers may pass through puddles. (Note: unanchored mats may cause slip hazards themselves. Make sure that matting lays flat and that the backing material is slip resistant.).
  • Maintain good housekeeping throughout all work areas. Utilize trash receptacles for the disposing of trash, food debris and other items which might wind up on floors.
  • Immediately clean up spills and leaks. Place caution signs to warn employees and/or patrons of slippery surfaces or other slip/trip hazards.
  • Develop written procedures to handle spills and ensure they are reported and cleaned up immediately.  Regular, frequent inspections of working and walking areas should be conducted to identify hazards which could cause slips, trips and falls.
  • Wear proper footwear for better traction on slippery surfaces.
  • Use handrails or other stable objects that you can hold on to in paths of travel.  

For more:  http://www.employers.com/business/slips-trips-falls.aspx

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by | August 4, 2010 · 3:25 am

Hospitality Industry Alcohol Sales Liability: Hotel And Restaurant Bar Owners Can Face Huge Damages From Lawsuits Resulting From Drunk Patrons Car Accidents

Make sure you have liquor liability insurance and that there’s plenty of financial space between you and your business.

“These types of cases can put a bar, a grocery store, convenience store, hotel or restaurant out of business and if they’re not careful, the people that are behind the ownership could see their houses or bank accounts put at risk,”

A recent Supreme Court ruling is going to put more pressure on businesses that sell alcohol.

Bars, restaurants, and even convenience stores could face stiffer penalties for selling alcohol to someone who ends up injuring someone else in a car accident.

On Monday, the Supreme Court of South Carolina upheld a 2003 ruling that awarded $10 million to a man who sued a bar after one of its patrons ran into him on a Greenwood highway.

“These types of cases can put a bar, a grocery store, convenience store, hotel or restaurant out of business and if they’re not careful, the people that are behind the ownership could see their houses or bank accounts put at risk,” said Christian Stegmaier, a retail and hospitality specialist at Collins and Lacy in Columbia.

For more:  http://www.live5news.com/Global/story.asp?S=12900444

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by | August 3, 2010 · 3:15 am

Hospitality Industry Food Safety: Restaurant Owners Must Improve Food Handling And Cooking Skills

[youtube=http://www.youtube.com/watch?v=ztzZJye-D58]

Foodborne diseases cause an estimated 75 million illnesses in the
United States each year. To keep you from getting sick, some area
restaurant owners are brushing up on their skills

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by | August 2, 2010 · 7:18 am

Hospitality Industry Health And Safety Risks: Hotel Owners Found Liable For $34 Million Resulting From Carbon Monoxide Leak Injuring 23 Employees At Hotel Restaurant

A Baltimore jury has awarded $34.3 million to 23 employees of an Inner Harbor steakhouse who suffered brain damage as a result of carbon monoxide poisoning.

The plaintiffs worked for the Ruth’s Chris Steak House at the Pier V Hotel. The restaurant was evacuated on Feb. 2, 2008, after employees complained of dizziness and nausea. Carbon monoxide in the air was measured at potentially fatal levels.

Attorney Billy Murphy, who represented the plaintiffs, said Wednesday that the leak went on for weeks before the evacuation and that the hotel had removed a safety device that would have detected the problem.

The lawsuit named the hotel’s operator and owner. Murphy says Ruth’s Chris was not at fault.

Attorneys for the defendants could not immediately be reached for comment.

For more:   http://www.businessweek.com/ap/financialnews/D9H8A21O0.htm

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by | August 1, 2010 · 6:59 pm

Hotel Pool Liability Insurance: Hotel Owners Must Carry Umbrella Liability Insurance

“…especially with huge pools, umbrella liability insurance over and above your standard homeowners coverage is a must. Drownings, he says, can trigger court verdicts in excess of $1 million…”

Having a heart attack in a commercial pool is no exception when it comes to swimming pool liability. Goldenfarb says he just won a case in Orlando in which a drowning victim had a heart attack. Problem: The hotel pool lacked a defibrillator.

Hospital admission charges for Florida non-fatal drowning hospitalizations in 2008 tallied $16 million, according to the Florida Health Department. Commercial insurance paid just 34 percent of that.

â–  Limit alcoholic beverages around the pool. The Centers for Disease Control says alcohol use is involved in up to half of adolescent and adult deaths associated with water recreation.

â–  Be sure life saving devices are nearby and in good condition.

■ Never rely exclusively on flotation devices or posted warning signs. They won’t deter lawyers.

â–  Keep children away from pool filters and other mechanical devices that may injure them. In case of emergency, know how to shut off these devices and clearly post the information.

For more:  http://www.palmbeachdailynews.com/business/pool-owners-have-added-liability-834122.html?cxtype=rss_columnists_300796

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