Monthly Archives: October 2010
Hotel Industry Employee Risk Management: Employee’s Use Of Stairs In Multi-Story Hotels Subject Them To “Significantly Greater Risk Of Injury” And Result In Higher Workers’ Compensation Benefits
“Because the employees’ periodic breaks were mandatory, Phillips was required to use the staircase six times during each shift. In fact, in its opening brief, Rio calculated that during the course of Phillips’ 17-year employment, she traversed the stairs approximately … Continue reading
Filed under Claims, Injuries, Insurance, Labor Issues, Liability, Risk Management
Hospitality Industry Fire Risk Management: “Security Alert! Check The Security Of Your Hotel’s Knox Boxes Frequently” By Todd Seiders, CLSD, Petra Risk Solutions
Risk Management by Todd Seiders, CLSD Check your Knox Boxes! A Knox Box, known officially as the KNOX-BOX Rapid Entry System, is a small, wall-mounted safe-like box that holds building keys for firefighters and EMTs to retrieve in emergencies. In … Continue reading
Filed under Crime, Insurance, Liability, Management And Ownership, Risk Management, Theft
Hotel Industry Security Risk Management: “Fingerprint Entry Systems” Are Starting To Become More Common As A “Reliable” Guest Security Option
If you want to get into your room at New York’s SoHo Loft, you’re going to have to lift a finger. The seven-room hotel has a fingerprint entry system. Guests touch the door pad then enter a code for extra … Continue reading
Filed under Guest Issues, Liability, Management And Ownership, Risk Management
Hotel Industry Guest Relations: Hotels Will Increasingly Opt For “Check-In Kiosks” To Provide “Cozy, One-On-One Welcomes” To Improve Guest Satisfaction
The key is removing the barrier between the guest and the hotel — be it for better service, streamlining, experience or profit. The sitting-behind-a-desk days are not what travelers want,” Sinclair said. “However the hotel chain chooses to roll it … Continue reading
Filed under Guest Issues, Labor Issues, Management And Ownership, Training
Hospitality Industry Food Safety: U.S. Food And Drug Administration (FDA) Is Recommending Restaurant Operators To Employ A Certified Food Protection Manager
Calling for continued improvements in food safety, the U.S. Food and Drug Administration (FDA) recommended that all restaurants and retailers employ certified food protection managers, according to a report by Nation’s Restaurant News. Donald Kraemer, the FDA’s acting deputy director … Continue reading
Hotel Industry Pool Safety Risk: FEMA To Enforce “No Glass Zone” Rule That Prohibits “Glass-Enclosed Pools” In Florida
FEMA, the Federal Emergency Management Agency, doesn’t allow oceanfront hotels to close off their pools with glass walls for the winter. This year, the agency will make sure that rule is enforced, whether the city and the hotels like it … Continue reading
Filed under Claims, Maintenance, Pool And Spa, Training
Hotel Industry Guest Issues: Hotel Guest Databases Such As “GuestChecker.com” Can Assist Hotel Management In Avoiding “Problem Guests”
“Many hotels now refuse guests based on their perceived or real behavior,” the story says. “For example many hotels in Florida and the Caribbean will not accept reservations for “Spring Break” groups. In Europe, hotels shy away from groups of … Continue reading
Filed under Guest Issues, Management And Ownership, Risk Management, Theft
Hospitality Industry Information Technology: Small- To Medium-Sized Hotel Owners Should Support A “Shared-Services” Model For Data And Call Center Services
Filed under Guest Issues, Liability, Maintenance, Management And Ownership, Training
Hospitality Industry Health And Safety: Use Of “Improved Safety Practices” And “Older Workers” Contribute To A Decrease In Workers Comp Claims
“Indemnity and medical severity for workers compensation claims continued to rise in 2009… “…the frequency of workers comp claims dropped 4% in 2009 following a 3.4% decrease in 2008. A downward trend in claims frequency that started in 1991 likely … Continue reading
Filed under Health, Injuries, Insurance, Labor Issues, Risk Management, Training
Hospitality Industry Security Risks: Arizona City Hotel Ordinance Seeks To Curb Guests Who Pay In Cash And Withhold Registering Name In Attempt To Stop Crime
The city is advancing a hotel-motel ordinance designed to track who stays in hotels, which police say will drive away prostitutes, drug dealers and other criminals who pay in cash and don’t give their name. Police are more interested in … Continue reading
Filed under Crime, Guest Issues, Privacy, Theft
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