Housekeeping is vital to the success of any hotel. It will be worth the extra time and attention it takes to refine practices and enhance productivity. Improved housekeeping makes for a tighter overall operation, along with relief to your hotel’s budget.
- Hire the right housekeepers. People with certain personality types will not stay and clean rooms for long periods of time – not because they can’t or will do a poor job, but because they get bored. The housekeeping job can be monotonous. Use a personality test of some sort to hire the right people.
- Have the chemical dispensers checked by your chemical company every time the company is on property. In addition to improving how the chemicals are dispensed, this will allow for cleaner linen as well as less discoloration (in case too much chlorine or other detergent is being used).
- Combine job responsibilities within the housekeeping department to maximize productivity and avoid downtime.
- Make sure that time allocated to clean rooms is respected. Be creative with long-term stays – maybe wash linens every three days, and provide a very quick (five-minute) service: change towels, empty trash cans, and move on.
- Folding within the laundry department can be a time-consuming burden. The trick is to fold as little as possible since a housekeeper will immediately undo the work diligently done by the laundry attendant anyway. Sheets and large items can be laid down flat on a rolling cart and sent to a holding area for the next day.
- Spend a great deal of time with this important department and become a mentor. A closer collaboration between management and housekeeping will have significant benefits for your hotel.