 “…A survey found 70 per cent of airline passengers want more self-service options through internet, kiosk and mobile phone applications…”
“While online booking and check-in are nearing their full potential, there is now clear demand from the travelling public for self-service..”
http://www.smh.com.au/travel/traveller-tips/hot-tickets-for-the-year-ahead-20110117-19tld.html
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