Florida Hotel Threatens "TripAdvisor.com" With Lawsuit Over "Inaccurate Reviews" Of Cleanliness Of Hotel; Website Does Not Perform "Onsite Inspections"

A Volusia County hotel is threatening legal action after a website listed the hotel as one of the dirtiest in the country.

According to state officials the report by TripAdvisor.com paints an inaccurate picture of conditions at The Desert Inn Resort.

The owner Dennis Devlin showed WFTV his hotel which is located on Atlantic Avenue in Daytona Beach. Devlin said he’s furious at the travel website, which advertises reviews from travelers.

“When they put someone on a list you think they’d at least do an onsite inspection to verify what they’re saying is true,” said Devlin.

Some of the reviews said the Desert Inn Resort has roaches; however, the hotel just passed a state inspection which looks for sanitation and safety violations. Devlin claims that a majority of the reviews are bogus. “One person can write two negative reviews a month just by having different email addresses, different IP addresses.”

A spokesperson from TripAdvisor.com told WFTV that the reviews are based on cleanliness ratings from travelers who said they’ve stayed at The Desert Inn Resort.

They said out of hundreds of reviews, 80 percent wouldn’t recommend the hotel. WFTV asked if they check hotel confirmation numbers or receipts to prove its travelers stayed at the hotel. A spokesperson said they don’t ask for that information. Delvin said it’s unfair and that’s why he plans to sue TripAdvisor.com.

For more: http://www.wftv.com/news/26665059/detail.html

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4 Comments

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4 Responses to Florida Hotel Threatens "TripAdvisor.com" With Lawsuit Over "Inaccurate Reviews" Of Cleanliness Of Hotel; Website Does Not Perform "Onsite Inspections"

  1. My life was a lot easier without Tripadviser and Yelp. Whether good or bad reviews, we got along just fine without
    these travel sites. They’re both making money off of my Bus. through advertisers. I’ve ask both companies to remove our business from there travel site and was refused.
    I wish someone out there would start a class action against
    these sites. They have no right using someone else’s name
    for their own gains.

  2. My life was a lot easier without Tripadviser and Yelp. Whether good or bad reviews, we got along just fine without
    these travel sites. They’re both making money off of my Bus. through advertisers. I’ve ask both companies to remove our business from there travel site and was refused.
    I wish someone out there would start a class action against
    these sites. They have no right using someone else’s name
    for their own gains.

  3. Impozantný podiel! Mám iba odovzdávajú to na v spolupracovníka ktorý bol robí úlohy na to.
    A on vlastne objednať obed vzhľadom k
    tomu, že som zistil, jee pre neho … lol. Takže
    dovoľte mi, aby som preformulovať to …. Vďaka za jedle !!
    Ale jo, vďaka pre výdavky nejaký čas hovoriť o téma
    tu na webové stránky .

  4. Impozantný podiel! Mám iba odovzdávajú to na v spolupracovníka ktorý bol robí úlohy na to.
    A on vlastne objednať obed vzhľadom k
    tomu, že som zistil, jee pre neho … lol. Takže
    dovoľte mi, aby som preformulovaÅ¥ to …. Vďaka za jedle !!
    Ale jo, vďaka pre výdavky nejaký čas hovoriť o téma
    tu na webové stránky .