Monthly Archives: April 2011
Hospitality Industry Information Security Risks: Hotel Management Must “Encrypt All Confidential Guest Data” To Decrease “Public Exposure Of Data”
“…99% of businesses around the globe at present no longer store confidential information on their systems and 75% continuously complied with PCI requirements…” “…encrypting confidential information will “shrink the card data environment,” thus a minimal to zero possibility of public … Continue reading
Filed under Crime, Guest Issues, Liability, Management And Ownership, Privacy, Risk Management, Technology, Theft
Hospitality Industry Health Risks: Hotel Bed Bug Infestations Are Best Treated With “Thermal Remediation” With “Steam Treatments” Being A Good First Step
Bed bugs are very sensitive to heat in all stages of their development. The thermal death point for the common bedbug is 115°F. There are two common types of heat treatment for bed bug eradication, steam and thermal remediation. … Continue reading
Filed under Guest Issues, Health, Management And Ownership, Risk Management, Technology, Training
Hospitality Industry Fire Risks: Oklahoma Hotel Is Consumed By Fire Caused By “Electrical Short” But Fire Extinguishers And Good Escape Plans Prevent Tragedy
A three-alarm fire at America’s Best Value Inn and Suites near Mustang Rd. and I-40 forced people onto the streets as flames and smoke overtook their rooms. “…Driven by the wind, flames quickly spread into the rafters and began pouring … Continue reading
Filed under Fire, Guest Issues, Insurance, Liability, Maintenance, Management And Ownership, Training
Hospitality Industry Pool Risks: Pennsylvania Hotel “Alcohol-Related” Hot Tub Death Highlights Dangers Of “After-Hours” Usage Of Pool And Hot Tub Rooms
“Management is now considering whether to prevent guests from being able to enter the room after hours…” “…Hotel guests must use a plastic keycard to unlock a door to access the pool and hot tub room…Rules posted clearly on the … Continue reading
Filed under Crime, Guest Issues, Health, Injuries, Liability, Management And Ownership, Pool And Spa, Risk Management
Hospitality Industry Security Risks: “Extended-Stay” Hotels Can Be “Havens For Crime” Unless Extra Security Measures Are Implemented Including Use Of Off-Duty Police Officers And Criminal Record And Sex Offender Background Checks
Extended-stay hotels make up about 10 percent of the hotel industry, said Joe McInerney, president of the American Hotel and Lodging Association. “…the list of crimes reported at a Value Place extended-stay hotel included prostitution, drug sales, methamphetimine manufacture, heroin use, drug … Continue reading
Filed under Crime, Guest Issues, Management And Ownership, Risk Management, Theft, Training
Hospitality Industry Guest Health Risks: Hotel Management Must Remain Proactive In “Bed Bug Infestation” Prevention Through Use Of Professionals, “Good Passive Monitoring” And Detailed Action Plans
Trip Advisor, Bed Bug Registry, Bed Bug Database and other websites allow users to upload and track bed bug sightings and encounters online. There is even a Bed Bug iPhone App that was launched late 2010. There are a number … Continue reading
Filed under Guest Issues, Health, Liability, Maintenance, Management And Ownership, Risk Management, Training
Hospitality Industry Guest Risks: Hotels From Hawaii to New York Have Employed Radio Frequency Identification (RFID) To Reduce Towel Theft
“…Linen Technology Tracking, a Miami-based company (has) patented a washable Radio Frequency Identification (RFID) chip for hotels to sew into towels, robes and bed sheets…” The chip can trigger an alarm if a guest tries to take a tagged item from … Continue reading
Filed under Crime, Guest Issues, Liability, Management And Ownership, Risk Management, Technology, Theft
Hospitality Industry Guest Satisfaction: “Hotel Room Cleanliness And Maintenance” Are #1 Guest-Reported Complaints And Problems
“…the most consistently reported problems from hotel guests across the country involve room cleanliness and maintenance, according to experts at Hospitality Staffing Solutions.” “…Properties benefit when they can maintain a static number of permanent employees with relative job security while … Continue reading
Hospitality Industry Guest Health Risks: Major Hotel Sued In New York Supreme Court Over “Legionnaires’ Disease Contracted At Dubai Hotel
Starwood Hotels and Resorts Worldwide is facing a $16.7m (AED61.3m) lawsuit in the US after two guests staying at the Westin Mina Seyahi in Dubai claim they caught legionnaires disease at the property. The paper reported that Nogues started to … Continue reading
Filed under Claims, Guest Issues, Health, Insurance, Liability, Pool And Spa, Risk Management
Hotel Property Damage Risks: Texas Hotel Hit With “High Winds” And Section Of Roof “Falls Off”
“…Some of the worst (wind) damage hit the Comfort Suites, where a section of the roof just came off…” “…the damage in the Waxahachie area was consistent with 80 mph straight-line winds…” Signs all over town were destroyed, including some highway … Continue reading
Filed under Liability, Maintenance, Management And Ownership, Risk Management
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