“…the most consistently reported problems from hotel guests across the country involve room cleanliness and maintenance, according to experts at Hospitality Staffing Solutions.”
“…Properties benefit when they can maintain a static number of permanent employees with relative job security while meeting the ever-changing demand that is inherent to the travel and tourism industry with help from staffing companies like HSS, which is equipped to meet the needs of most properties within 24 hours.”
A property can offer hundreds of amenities including a first-class spa, top-rated restaurants and an immaculate 18-hole golf course, but if a guest checks in and finds their room dirty, that guest may leave and never come back – and you can bet they’ll tell their friends (and probably Tweet) about it, too!
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At HSS, housekeeping specialists undergo a selective recruiting process, which includes background checks, reference interviews and extensive training sessions. As a result, they are consistently listed at the top of posted room inspection scores.Â
“Room attendants are the primary ambassadors of any guest-centric facility, so we are very picky,” said Holliday. “The key to ensuring high levels of excellence among back-of-house employees is to selectively recruit the best talent and motivate them by offering advancement opportunities tied to performance. This formula has worked very well for us.”
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“Hotels often need to staff entire departments in a very short amount of time,” he said. ”
For more:Â http://www.hotelinteractive.com/article.aspx?articleid=20370
