Hospitality Industry Guest Security: Hotels Launch "Radio Frequency Identification Technology" (RFID) To Better Secure Guestrooms And Limit Guest Access To Different Floors

One of the latest innovations to be launched in the customer security market within the hospitality industry is non-contact Radio Frequency Identification (RFID) technology. This allows guests to access the hotel and their rooms simply by waving their room card, rather than having to insert it into a lock.

The RFID cards can also be extended to lift-systems with cards encoded to allow guest’s access to only the floors that they are entitled.

This means that visitors can be rest assured that from the front door to their rooms, their safety is of the utmost concern, which will only enhance the customer experience.

• Hoteliers need to ensure that they have a robust threat assessment procedure in position and ensure that a crisis plan is prepared and rehearsed. Security operations need to be agile to respond or expand to meet the required needs if new threats emerge.
• When enforcing security checks or CCTV, be sensitive, as the guests still need to feel as sense of relaxation as well as safety.
• Ensure all current staff is trained to identify, inform and respond to any suspicious activity or any crisis that a hotel could face.
• Hotel staff should remain visible. This gives guests peace of mind and is a key way to deter any criminal activity.
• Where possible, incorporate security features into the guest experience but do not let a security operation intrude on the customers stay.
• Outsource specialist tasks like outdoor patrols and vehicle checks to trained third-party security providers. However, ensure they are trained in guest interaction by the hotel so they adhere to your standards.

For more:  http://www.hotel-industry.co.uk/2011/07/identification-systems/