Monthly Archives: August 2011
Hospitality Industry Guest Security: Police Arrest Man Taking Pictures Of Women In Bathroom At Missouri Hotel
“Right after that we got another call from another hotel saying the exact same thing,” said Ofcr. Darrin Snapp with KCPD. “A lady was in a public restroom and she was actually washing her hands, looked up and there was … Continue reading
Filed under Crime, Guest Issues, Liability, Management And Ownership, Privacy, Training
Hospitality Industry Security Risks: Hotels Are Targeted By Terrorists For “Worldwide Attention”; Housekeepers Should Be Trained To “Report Suspicious Activity”
“…Terrorists are increasingly targeting hotels because of the worldwide attention such attacks receive…so it’s important to have a plan in place. Marriott, for one, uses a multi-point crisis management program that is reviewed semiannually…” Preparedness should extend beyond a company’s … Continue reading
Hospitality Industry Security Risks: Wisconsin Hotel Employee Responsible For Spotting And Reporting Thief On Property
“…A housekeeper saw a man with a metal tool in his hand get out of a Chevy Malibu and peer into the window of a car in the lot. The employee recognized it as the same car involved in a … Continue reading
Filed under Crime, Labor Issues, Liability, Management And Ownership, Risk Management, Theft
Hospitality Industry Guest Privacy Risks: Virginia Hotel Sued For Violating “Fair And Accurate Credit Transactions Act”; Receipts “Bore Expiration Date Of Credit Card”
“…(the suit) would include individuals who received electronically printed receipts for transactions at Marjac Suites after June 30, 2008, and whose receipts bore the expiration date of their credit or debit card…” A willful violation of the statute, the Fair … Continue reading
Filed under Crime, Guest Issues, Legislation, Liability, Management And Ownership, Privacy, Risk Management
Hospitality Industry Spa Safety: Hotel Spas And Saunas Usage Can Be Monitored And Regulated With New Heat-Resistant, Waterproof RFID Bracelets
“…a heat-resistant waterproof RFID bracelet -08, specially designed to be used in high temperature environment like sauna and spa hotel, etc. Incorporated with silicone and RFID tag, this heat-resistant RFID bracelet tag can be used in the sauna as admissions, … Continue reading
Hospitality Industry Safety Concerns: Survey Ranks Hotel’s “Cleanliness” Over “Security” As Most Important Factor In Making Reservation
Americans rank cleanliness (43%) over security (11%) as the most important factor in selecting a hotel, according to a survey conducted on behalf of the Chubb Group of Insurance Companies. The survey also showed that 84% of Americans would not … Continue reading
Filed under Guest Issues, Insurance, Management And Ownership, Risk Management, Training
Hospitality Industry Continues To Face “Threat Of Bed Bug Infestations” As 80% Of Pest Professionals Have Treated Bedbugs In Hotels During 2011
CLICK ON “BED BUG” TO VIEW ONLINE REGISTRY * 99% of pest professionals have seen bedbug infestations in the past year (up from 95% in 2010) *80% of pest professionals have treated bedbugs in hotels/motels, compared with 67% in 2010 … Continue reading
Filed under Guest Issues, Health, Liability, Management And Ownership, Risk Management, Training
Hospitality Industry Employee Risks: Hotel And Lodging Groups Remain Opposed To Pending California Legislation “Mandating The Use Of Fitted Sheets”
“.. Senate Bill 432.. would create “new occupational safety and health standards for all hotels, motels and other similar transient lodging establishments in California…” “.. It would mandate the “use of fitted sheets … on the bottom sheet on all beds” at … Continue reading
Filed under Health, Injuries, Labor Issues, Legislation, Liability, Management And Ownership, Risk Management, Training
Hospitality Industry Theft Risks: Valuable Original Artwork Stolen From Los Angeles Hotel Located After “News Coverage” Leads To Tip; Hotel Security Video Holds Key To Finding Suspects (Video)
“We got an anonymous tip because there was so much news coverage…That really was the turning point. The news coverage led people to call us and say, ‘Hey, I’ve seen this, and this is where I’ve seen it.’ “…High-tech specialists … Continue reading
Filed under Crime, Insurance, Liability, Management And Ownership, Risk Management, Technology, Theft
Hospitality Industry Information Security: Hotels And Resorts Are Targeted For Cyber Attacks Because Of Faulty “Data Collection Practices”
“…The report said the largest share of cyber attacks — 38% — were aimed at hotels, resorts and tour companies…” “… large hotel chains are most vulnerable because hotel management companies may not be able to monitor how data is collected … Continue reading
Filed under Crime, Guest Issues, Insurance, Liability, Management And Ownership, Privacy, Risk Management, Technology, Theft
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