Monthly Archives: October 2011
Hospitality Industry Guest Satisfaction: “Respectful Treatment” By Hotel Employees Tops Is Top Concern Of Business Travellers
“…74% of executives say hotel workers need to treat them with respect if they want to keep their business…according to a survey released last week…” What comes through loud and clear is that an executive traveler isn’t asking for high-priced service … Continue reading
Hospitality Industry Fire Risks: California Hotel “Electrical Fire” Causes Hundreds Of Guest To Be Evacuated As Two Floors Fill With Smoke
”…Firefighters scoured the hotel to ensure all guests and hotel personnel were evacuated. Another group of firefighters tried to determine the source of the fire, and a third group worked on freeing the pair trapped in the elevator….” Firefighters evacuated … Continue reading
Filed under Fire, Guest Issues, Insurance, Liability, Management And Ownership, Risk Management, Training
Hospitality Industry Property Risks: New York Hotel Elevator Malfunctions And “Plummets” 8 Floors
”There was an elevator malfunction… Our security team responded to the incident immediately… All guests were safely evacuated… We are ensuring the elevator car in question undergoes a thorough inspection…” They got into an elevator and headed down from the … Continue reading
Hospitality Industry Cyber Crime: Washington Hotel Room Used By “Identity Theft” Ring Exposed By Credit Card Company Alerting Card Owner Of Hotel Room Booked At Hotel
“…The man’s credit-card company had alerted him that someone using his card had booked a room there…” “…Police say the search turned up cell phones, lap top computers, computer hard drives, iPod touches, electronic storage devices, magnetic card readers, routers, … Continue reading
Filed under Crime, Guest Issues, Management And Ownership, Privacy, Risk Management, Technology, Theft
Hospitality Industry Employee Risks: California Hotel Operator Ordered By Labor Commission To Pay “Back Wages And Penalties” For Denying Housekeepers 10-Minute Rest Periods
“…43 of the 80 employees at Embassy Suites Irvine filed formal complaints with the Labor Commissioner about the rest-period issue. Of the seven hearings that have so far been held, all seven workers received awards averaging $5,261 each…” HEI Hospitality … Continue reading
Filed under Labor Issues, Liability, Management And Ownership, Risk Management, Training
Hospitality Industry Employee Risks: New Mexico Hotel Operator Sued By Guests Who Were “Spied On” Through Bathroom Wall
“.. family says in a lawsuit that they were spied on while taking showers last year in an Albuquerque hotel…” “…named as defendants are Wyndham Worldwide Hotels, a parent company of Ramada Inn, which used to operate the motel, as well … Continue reading
Filed under Crime, Guest Issues, Labor Issues, Liability, Management And Ownership, Risk Management, Training
Hospitality Industry Internet Issues: Hotel “Wi-Fi Networks” Are Facing “Exponentially” Higher Demand From Guest Usage Of iPads; Investment In More Bandwidth Necessary
“…Some hotel Internet service providers are proposing a solution that offers tiered Wi-Fi service. The lowest level, suitable for basic Internet requirements like checking e-mail, would be free, but other levels would be priced depending on bandwidth requirements…” ”… iPads … Continue reading
Filed under Guest Issues, Maintenance, Management And Ownership, Technology
Hospitality Industry Safety Risks: OSHA Renews “Local Emphasis Enforcement Program” Targeting Hotel Operators; Electrical Safety Standards Are Cited Most Often
OSHA recently renewed a Local Emphasis Enforcement Program (“LEP”) that targets hotel operators in OSHA’s Region 2, which includes New York, New Jersey, Puerto Rico, and the Virgin Islands. The directive outlining OSHA’s Hotel LEP is available on OSHA’s website. The … Continue reading
Hospitality Industry Insurance Risks: California Hotel Owner Charged With Workers’ Compensation Violations And Fraud
“…accused of dissuading an employee from seeking workers’ compensation after a work injury, fraud and making false claims. He is charged with two counts of insurance fraud, failure to maintain workers’ compensation insurance …” The owner of a long-troubled Santa … Continue reading
Filed under Claims, Crime, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management
Hospitality Industry Fire Safety Risks: “Fire Sprinkler” Shutoff Tool Can Minimize Water Damage From Accidental Activations
“…The amount of water that comes out of a fire sprinkler head can fill a bathtub in 2 minutes. Sometimes guests panic and don’t report the problem immediately which results in serious water damage. Or worse, the sprinkler water shut … Continue reading
Filed under Guest Issues, Insurance, Liability, Maintenance, Management And Ownership, Risk Management, Technology, Training
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