Monthly Archives: November 2011

by | November 19, 2011 · 6:22 am

Hospitality Industry Employee Risks: Police Arrest New York Restaurant Waiters Who Were "Equipped With Electronic Skimmers" To Steal Credit Card Information

“… the crooks equipped waiters at Smith & Wollensky, The Capital Grille, Wolfgang’s Steakhouse and JoJo — and at two restaurants outside the city — with electronic skimmers to steal the info from at least 50 customers…”

Waiters at some of New York’s swankiest eateries were part of a criminal crew that stole credit card information to create counterfeit cards — and then racked up some $600,000 in purchases, prosecutors revealed Friday.

Then Jacas used a “network of shoppers” to go on shopping sprees at high-end Manhattan stores like Chanel, Neiman Marcus, Cartier, Hermes of Paris, Bloomingdales, Bergdorf Goodman, Waldmann’s, London Jewelers, Burberry, Jimmy Choo, Lord & Taylor, prosecutors said.

One of them was Gregory Portacio, who infamously dragged a Queens mom to her death in 1980 by grabbing her neck chain and hanging on while an accomplice drove their getaway car down a block.

“Anybody who thinks credit card fraud brings out high class criminals should think again,” said Police Commissioner Ray Kelly, whose men were still searching for the 51-year-old career criminal and sex offender.

The crooks even used the phony American Express cards to refuel at Starbucks and also hit stores in Westchester County, Long Island, Boston, Chicago and Florida.

The ill-gotten goods were then fenced to “complicit customers” for cash, prosecutors said.

Read more: http://www.nydailynews.com/news/crime/smith-wollensky-steakhouse-waiters-busted-600-000-credit-card-scam-article-1.979766#ixzz1eA1lm2Y2

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by | November 18, 2011 · 6:37 am

Hospitality Industry Guest Safety: Hotel Management Must Have "Guest Privacy" Policies To Protect Names And Room Locations

“…Privacy is key when it comes to safety in a hotel, most importantly at check-in…”

“If the person giving you your key says your name out loud or your room number, you want to be sure to get another key and another room, because anyone lingering in the lobby could overhear that.”

  • Female travelers should “never put down your name. Just put down your initials and never indicate you’re just one person.”

Greg O’Neill, who heads up security at Boston’s Mandarin Oriental, says security measures generally work, when guests use them:

  • … take advantage the in-room safe. You’ll find this in most every hotel
  • …take advantage of the peephole in the door, and be aware of the nearest exit

Here’s another tip: check crime statistics for particular neighborhoods before making a hotel reservation. Most police web sites will have those details.

Security experts also suggest taking your room key out of the little envelope they give you at check-in, because it usually has your room number on it.

For more:  http://www.14news.com/story/16068750/experts-providing-hotel-safety-tips-around-the-holidays

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by | November 17, 2011 · 3:37 am

Hospitality Industry Internet Risks: Recent Studies Show Dramatic Increases "Mobile Space Cybercrime" As Criminals Focus On Smartphones And Tablets

“…The usage of Internet through mobile phone had been on a rapid upward trend. This led to 42 per cent more mobile vulnerabilities last year compared to the year before, as shown in a Symantec Internet Security Threat Report…”

“…cybercriminals were starting to focus their efforts on the mobile space as more and more mobile users switched to smartphones and tablets instead of the conventional desktops…”

A recent worldwide study conducted by Norton by Symantec aimed at unveiling the cost of global crime, has concluded that online adults footed a bill of over US$388 billion in the past year.

According to Symantec Corporation Sdn Bhd consumer sales manager Jason Mok, the price tag came to be as the study took into account not only the direct cash cost of cybercrime – that being the money stolen by cybercrime and money spent on resolving cyber-attacks – which was up to US$114 billion, but also the amount which victims of cybercrime valued the time they lost to cybercrime, which was US$274 billion.

“The Norton Cybercrime Report 2011 found that more than two thirds of online adults have been a victim of cybercrime in their lifetime. Every second, 14 adults become a victim of cybercrime, resulting in more than one million cybercrime victims per day,” stated Mok, who also pointed out that the rate was higher than the worldwide birth rate.

Mok marked this as a sign that cybercriminals were starting to focus their efforts on the mobile space as more and more mobile users switched to smartphones and tablets instead of the conventional desktops.

“This had led to an increasing importance of mobile security, as you are not only losing your phone or tablet, you are losing your personal information, identity as well as your money,” Mok informed the crowd during a media briefing held at a hotel here yesterday.

Read more: http://www.theborneopost.com/2011/11/16/norton-by-symantec-study-reveals-alarming-rate-of-cybercrime-caused-by-under-protection/#ixzz1dvTlh9u3

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by | November 16, 2011 · 6:48 am

Hospitality Industry Fire Risks: Texas Hotel Damaged By Fire During Renovation From "Welding Equipment Electrical Short"

 “…the fire started in the attic and that it was electrical, possibly caused by a welding equipment shortage…”

“…The quick work of firefighters and hotel staff made sure all were evacuated without a single injury…”

People on the street in Fort Stockton told NewsWest 9 the Best Western Hotel fire forced them to evacuate just after 4:00 p.m. Tuesday afternoon, but when we arrived after 6 p.m. Tuesday night, orange and blue flames were still engulfing parts of the hotel and those parts were crumbling.

“I’m just saddened by all of it, for the guests, for myself, for the employees, because that’s their livelihood, that’s our life that’s gone,” Best Western General Manager, Patricia Fitzpatrick, said. These fiery, crumbling Best Western walls are a devastating sight for Fitzpatrick.

Her possessions and her work were going up in flames. “Our main concern was: ‘Yes, it’s fire. Call the fire department,'” she said. “But to get our guests out and make sure that they’re safe.”

Then, chaos ensued. She and her employees, including worker Curtis Hoard, sprang into action. “Then we ran around and just started pounding windows and doors, yelling and screaming as loud as we can to get people out of there,” Hoard said. “Before we knew it, it was smoked and that was it.”

Hoard had been helping renovate the hotel for the last three months.

For more:  http://www.newswest9.com/story/16050676/flames-engulf-fort-stockton-hotel

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by | November 15, 2011 · 6:32 am

Hospitality Industry Theft Risks: Suspect In California Hotel Guest Room Burglaries Arrested After Successful Surveillances; Entered Rooms Through Patio Sliding Door

After the string of burglaries, the Palms Springs Police Department started conducting surveillances outside the hotel, and it was during one of those surveillances that they found the suspect.

The general manager of the Desert Riviera says to look for a hotel where staff seems involved and aware.

Police saw Christopher Thompson climbing into the outside patio area of a hotel room. He got into the room through a sliding glass door. Tourists we talked with were surprised to hear about the crime, but always take steps to keep their belongings safe when they travel.

Block says there are also some simple steps you can take to make sure you don’t become a victim of a crime when you travel.

  1. Lock not just the front door but the back sliding glass door as well
  2. Take valuables with you
  3. Choose a hotel where the parking area looks lit and safe
  4. Always lock your car
  5. Spend time researching the hotel

For more:  http://www.kesq.com/news/29769831/detail.html

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by | November 14, 2011 · 6:44 am

Hospitality Inudustry Employment Risks: Woman At Florida Staffing Company Convicted Of "Alien Smuggling And Worker Visa Fraud" In Supplying Workers To Hotels

 “…a large temporary labor staffing company based in Orlando, which supplied temporary labor to numerous businesses in the hotel and hospitality industries throughout Florida and the United States…”

“… They also submitted fake hotel contract agreements to conceal their activities and falsely reported that U.S. workers had been hired when they had not…”

A federal jury found a Brazilian woman residing in Orlando guilty of alien smuggling and conspiracy to commit alien smuggling and worker visa fraud on Monday, following an investigation that began with U.S. Immigration and Customs Enforcement’s (ICE) Homeland Security Investigations (HSI).

Rafaela Dutra Toro, 30, faces a maximum penalty of 10 years in federal prison. She was indicted on Jan. 26. Her sentencing hearing has not yet been scheduled.

 “The individuals involved in this case orchestrated a very large and very complex visa fraud ring. They took jobs away from U.S. citizens and others who are legally allowed to work in this country by knowingly employing people who were not authorized to work in the United States,” said Susan McCormick, special agent in charge of HSI in Tampa. “Through cases like this one, HSI is helping to protect our economy and preserve job opportunities from being lost due to fraud.”

Toro is a citizen of Brazil and will be subject to removal from the United States after serving her sentence. According to evidence presented at trial, Toro worked for VR Services, a large temporary labor staffing company based in Orlando, which supplied temporary labor to numerous businesses in the hotel and hospitality industries throughout Florida and the United States. The scheme allowed Toro and her co-conspirators to set up a permanent foreign labor pool that hired illegal alien workers across the United States in jobs that would normally have been filled by United States citizens. As part of the conspiracy, Toro and her co-conspirators submitted false documentation to the government and manipulated the H-2B foreign worker visa process. They also submitted fake hotel contract agreements to conceal their activities and falsely reported that U.S. workers had been hired when they had not.

For more:  http://www.laht.com/article.asp?ArticleId=443603&CategoryId=14090

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by | November 13, 2011 · 8:49 am

Hospitality Inudustry Employement Risks: California Hotel Chain Settles Discrimination Lawsuit With U.S. Equal Employment Opportunity Commission (EEOC) Over Firing Employee With Autism

“…The EEOC’s suit accused the companies of failing to make a reasonable accommodation for the clerk’s disability, discrimination and wrongful termination...”

According to the terms of the settlement, the former clerk will receive $125,000, while San Diego-based Partnership with Industry—the non-profit employment support organization that sent the job coach—will receive $7,500.

The U.S. Equal Employment Opportunity Commission has settled its discrimination lawsuit against a California-based hotel chain for allegedly firing a front desk clerk with autism, the agency announced on Monday.

The hotel chain, Comfort Suites and its parent company, Newport Beach, Calif.-based Tarsadia Hotels, have agreed to pay $132,500 and make several changes to its employment practices and operations, the EEOC said in a statement.

According to the EEOC’s lawsuit, filed in a Los Angeles federal court in September 2010, supervisors at the Comfort Suites Mission Valley Hotel in San Diego denied a former front desk clerk diagnosed with autism access to a job coach that “would have helped the clerk learn to master his job by using autism-specific training techniques,” as well as made repeated disparaging remarks about his condition.

After refusing on several occasions to allow the job coach into the hotel, the supervisors allegedly accused the clerk of mishandling a hotel guest’s packages and fired him.

For more:  http://www.businessinsurance.com/article/20111108/NEWS05/111109871?tags=%7C338%7C309%7C75%7C305%7C339%7C303

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by | November 12, 2011 · 4:06 pm

Hospitality Industry Employee Risks: New York Hotel Sued By Black Employee For Discrimination After "Racist Stunt"

“…A black midtown hotel cook says two co-workers inside of a year have dressed like the Ku Klux Klan and harassed him…(serving) the hotel and three employees with a $35 million discrimination lawsuit over an alleged racist stunt on Oct. 28, 2010…”

In an amended complaint, Jones says painter Ramon Pagan confronted him in the hotel basement wearing a “pure white cone-shaped article on his head.” Pagan said, “Hey, look at me. I am the Ku Klux Klan,” while a hotel manager witnessed the bizarre exchange, according to court papers filed in Manhattan Federal Court.

“[Pagan] laughed in my face and enjoyed what he was doing. And there was a manager right there looking at him and didn’t say a word.” “It was not a painter’s mask he was wearing, it was perfectly shaped like a cone,” he added.

Jones immediately reported what happened to hotel brass who reviewed a surveillance video which captured the scene. Phoebe Knowles, a vice president for the Roger Smith Hotel, said Friday that management acted decisively and canned Pagan. “The employee no longer works here,” Knowles said.

“We have a strict policy against any type of harassing actions, and we respond expeditiously when it comes to our attention.”

Read more: http://www.nydailynews.com/new-york/black-midtown-hotel-cook-co-workers-dressed-ku-klux-klans-harassed-article-1.976420#ixzz1dXRLEHn1

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by | November 11, 2011 · 4:21 pm

Hospitality Industry Fire Risks: Los Angeles Hotel Fire Starts On Third Floor But Sprinklers Cause Water Damage Up To Eighth Floor (Video)

[youtube=http://www.youtube.com/watch?v=yhfMEdzXgTo]

A fire at the historic Mayfair Hotel in downtown Los Angeles causes severe damage to several floors. Unique Restoration helped the hotel recover from the disaster with emergency water and fire restoration services.

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by | November 10, 2011 · 6:44 am

Hospitality Industry Internet Risks: Connecticut Hotel Employees Assist Authorities In Arrest And Conviction Of Man For "Child Pornography" While Using Hotel Internet

Employees at the Marriott Hotel in Hartford, Conn., took action over the summer when they spotted a man trying to access a pornographic website in their hotel, the Hartford Courant reports.

They banned the man from the hotel, and then alerted authorities, leading to an investigation by agencies including the Hartford Police, FBI and the Connecticut Computer Crimes Task Force.

That investigation on Tuesday led to a guilty plea from the suspect who had been using Internet services almost daily at a variety of places including the hotel’s Starbucks Café and the nearby library, the article says.

He had previously been convicted of attempted child molestation, according to the FBI.

William Scott Van Wyk, 35, pleaded guilty in Hartford before U.S. District Judge Christopher Droney to a child pornography charge and one count of using the Internet to try to persuade a minor to engage in sexual activity, the story says.

He faces at least 15 years in prison, although he may receive a longer sentence due to his record.

For more:  http://travel.usatoday.com/hotels/post/2011/11/hotel-takes-action-when-man-spotted-child-porn-guilty-plea/562998/1?csp=34travel&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+UsatodaycomTravel-TopStories+%28Travel+-+Top+Stories%29

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