Hospitality Industry Safety Risks: Hotels Provided Guests With Lights Sticks And Flashlights During Superstorm Sandy

Hotels ranging from a $1,000-a-night luxury lodgings to budget-priced properties are stocking light sticks —

Picture courtesy of The Ritz-Carlton, Washington D.C

and in some cases flashlights — specially for the storm.

They’re meant to give guests an extra layer of security, even though all hotels have a generator for at least limited lighting.

At the Ritz-Carlton, Washington D.C., turn-down service includes a few light sticks in case the power goes out, says general manager Elizabeth Mullins.

At the Four Seasons New York, each guest who checked in over the weekend was given a small bag with extra water, a flashlight and a note from the hotel’s general manager to make sure that they felt comfortable and knew that assistance was easy to find, says publicist Tiffani Cailor.

The high-end Omni Berkshire Hotel in Midtown Manhattan also has plenty of light sticks on hand, says Omni publicist Emily Easter. Guests will find a few in their room.

The combined Hampton Inn-Homewood Suites hotel tower in downtown Silver Spring, Md., has a box of them ready to hand out to guests in case the hotel loses electricity, which frequently happens in the Washington D.C. suburb.

For more:  http://www.usatoday.com/story/hotelcheckin/2012/10/30/hurricane-sandy-run-on-light-sticks/1667061/

(Visited 178 times, 1 visits today)

4 Comments

Filed under Guest Issues, Liability, Maintenance, Risk Management

4 Responses to Hospitality Industry Safety Risks: Hotels Provided Guests With Lights Sticks And Flashlights During Superstorm Sandy

  1. Not that many years ago, in Michigan where I was conducting training for a client’s staff at an off-site conference center, there was a prediction of a tornado that night. The participants all lived w/in driving distance; I was the only one staying at the Conf. Center. The client and I talked w/ the venue’s management and were assured that they had everything in order to protect all on property guests.

    At the end of our day, the participants left and I went to the main (of about 6 or 7) building to work in the biz office. The storm struck. No one did anything to get any of us to the basement. The power went out – the trees were down – and it was a dangerous situation.

    With my multiple trusty flashlights I got back to my building to get my stuff out of my room and to be moved to a lower floor room.

    What did the venue do? Ready? They used their only generator to power the dining building where they provided all the wine people could drink, and then put open flame votive candles in each guest room so people would have light. Clearly they were not prepared.

    Sandy must teach all lessons and venues must practice and be ready. So far, after 9/11, Katrina, Rita, et al, they are not.

  2. Not that many years ago, in Michigan where I was conducting training for a client’s staff at an off-site conference center, there was a prediction of a tornado that night. The participants all lived w/in driving distance; I was the only one staying at the Conf. Center. The client and I talked w/ the venue’s management and were assured that they had everything in order to protect all on property guests.

    At the end of our day, the participants left and I went to the main (of about 6 or 7) building to work in the biz office. The storm struck. No one did anything to get any of us to the basement. The power went out – the trees were down – and it was a dangerous situation.

    With my multiple trusty flashlights I got back to my building to get my stuff out of my room and to be moved to a lower floor room.

    What did the venue do? Ready? They used their only generator to power the dining building where they provided all the wine people could drink, and then put open flame votive candles in each guest room so people would have light. Clearly they were not prepared.

    Sandy must teach all lessons and venues must practice and be ready. So far, after 9/11, Katrina, Rita, et al, they are not.