“…An assault on guests or theft of their belongings during a hotel stay can result in a court case…the “reasonable person†test is used to determine the outcome. If hotel owners are made aware of a procedure or 
item in their property that is not keeping the guest safe, they are required to do what a reasonable person would do under those circumstances. “And if they don’t, they’re negligent…â€
Recent media reports scrutinizing the vulnerability of guestroom door locks have brought hotel guest safety issues to the forefront of hoteliers’ minds. As the media and traveling public continue to express their concerns, hotel companies are taking steps to ensure a safe environment for guests.
Marriott International, for example, issued a statement on its website that said the company is in the process of implementing solutions to resolve any issues with door locks that could compromise guest safety.
Reevaluating standards and policies
As hotel management companies and major hotel brands continue to review security processes and implement solutions, there are a few points for hoteliers to keep in mind when it comes to guest safety, according to Fred Del Marva, president of hotel consulting firm Del Marva Corporation.
Guest safety starts at the front desk during the check-in process, Del Marva said. The standard policy throughout the industry is for front-desk employees not to verbally issue guests their room numbers, he said.
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It’s also the “peep holes” that need to be evaluated. Some hotels still have none. Some are made such that they can be used to look in. And many are way too high for those of us who are not tall.
It’s also the “peep holes” that need to be evaluated. Some hotels still have none. Some are made such that they can be used to look in. And many are way too high for those of us who are not tall.