“…’As non-refundable rooms become more prevalent, and I think they will, hotels will more than likely adopt policies such as offering rebooking opportunities for a fee or
a 24-hour grace period for canceling a non-refundable booking,’ says Stephen Barth, hospitality law professor at the University of Houston…”
If you think the airline industry doesn’t do anything right, think again.
A few weeks ago, Brian Crummy had to pay for the same night twice at two different hotels.
The reason: His plans changed, and the rate he’d booked was completely non-refundable and non-changeable, even when he waved his diamond elite card at the receptionist.
“They would not budge,” says Crummy, a sales manager from Gilbert, Ariz. “I feel like the hotels bank on me taking the advance-purchase rate to save money, in hopes that my plans change and they can cash in.”
Are airlines any better? Well, kinda.
For more:Â http://www.usatoday.com/story/travel/hotels/2014/03/31/non-refundable-hotel-room/7127665/
