Hospitality Industry Safety Update: “Hyper-Vigilance Helps to Keep Guests Safe”

“…If an incident does occur, whether it’s an act of violence or a minor theft, responsibility rests with lodging management to respond immediately, Chartier says. That may mean correcting the physical surroundings, barricading an area, having appropriate security personnel respond, or calling the authorities. Situations will be further complicated once an incident spreads via social media or a news crew shows up…”

The autopsy photos still haunt Norm Bates, Esq. “She was stabbed 96 times,” says Bates, president of Liability Consultants Inc., in Bolton, Mass. “I’ve done hundreds of murder cases, but this was the worst one I’ve ever seen.”

Roughly a year prior to the October 2007 murder of 21-year-old Layla Banks, the former Stamford Sheraton Hotel in Connecticut had cut the property’s security staff of 10 to one as a cost-saving measure, says Bates, who served as a security and liability expert for the Banks family in the case against the hotel. The security office became a storeroom, and the director of engineering doubled as the director of security, a position that he was “incompetent” to serve.

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