[vimeo https://vimeo.com/113722566 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Credit Card Fraud at Hotels’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
For several years, about half of all local search have been conducted using mobile technology. In the first quarter of 2014, searches on mobile devices surpassed desktop internet searches. 
This suggests that mobile apps are not just a convenience anymore, they are necessary for hotels to remain in business. Customers now expect to find the information for which they search whenever they have to urge to access it
In order for hotels to grow their brand recognition and costumer preference, they need social media to establish a partnership with consumers. This is an ideal opportunity for the hotel industry to increase contact with customers, which aids in brand development based on decisions made according to demand and feedback. While almost all hotels now have websites and at least one social media channel, many have yet to adopt mobile technology. This puts them at risk for being left behind as customers seek lodging sites they can access while on the go. Ensuring that hotel businesses are not only optimized for search engines but also have mobile apps for android and non-android devices is important for brands to remain competitive.
For more:Â http://bit.ly/1BhklVO
Comments Off on Hospitality Industry Technology Update: “Use Mobile Apps to Get Out in Front of the Social Media Curve”
Filed under Hotel Industry, Management And Ownership, Social Media, Technology
Many hotels fail to perform adequate background checks on job applicants before hiring them. In September 2011, a woman staying at a Best Western hotel in Arizona woke up in the middle of the night
to find a man standing over her bed. She says the man raped her. He was a registered level-3 sex offender, according to news reports, but Best Western had hired him as a night clerk and given him a master key to guest rooms, allowing him unfettered access to turn any of its female guests into his next victims
The difference between a hotel room at $75 a night and $750 a night is the view, the extra shampoo, the cost of the pillows, the fluff of the towels. Price is a measure of comfort and service. What must always be the same — at every price — is your security, your safety and cleanliness. Unfortunately, it’s not. Across the country, hotels are skimping on key safety and security measures, and the consequences range from stolen laptops and Peeping Toms to sexual assaults and robbery at gunpoint. More than 125 property crimes are committed in hotels and motels every day, in addition to more than 21 violent crimes (excluding murders).
For more:Â http://wapo.st/1vnfYFb
Comments Off on Hospitality Industry Security Update: “The Case For Giving Hotels the Same Health Grades as Restaurants”
Filed under Crime, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management
Consider the risks involved when an employee travels overseas for work. Courts have often ruled that an injury or illness that an employee suffers while on short term assignment away from home—even if he or she is not working when it occurs—is work-related.
But a basic workers’ compensation policy will probably not cover this type of claim. A foreign workers’ compensation policy will. Although no law requires employers to provide this coverage, you risk paying medical and lost-time costs out of pocket if you do not have coverage and a traveling employee becomes injured.
You might think your workers’ compensation covers all work-related injuries and illnesses. This could prove a costly mistake.
In most cases, workers’ compensation will cover work-related injuries and illnesses. But in certain special circumstances—which might apply to your company—the basic workers’ compensation policy will not provide coverage. This could leave your company on the hook for a costly workers’ compensation claim.
For more:Â http://bit.ly/1ycd3fF
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Filed under Employee Benefits, Hotel Employees, Hotel Industry, Injuries, Insurance, Management And Ownership, Risk Management
Under the ordinance, which took effect last month, motel owners must apply for a conditional use permit to allow any new long-term tenants.
To be granted a permit, the motel must meet requirements such as providing on-site laundry facilities, installing kitchens in every room and having at least 75 rooms.
A recently enacted law that limits how long people can stay at motels in Costa Mesa was illegally designed to target low-income residents, a lawsuit filed against the city alleges.
The Public Law Center, a Santa Ana-based pro bono law firm, sued this week on behalf of a group of residents to block an ordinance adopted last August limiting when motel guests can rent a room for more than 30 days.
For more:Â http://lat.ms/1FHJlDm
Comments Off on Hospitality Industry Legal Update: “Costa Mesa Sued Over Law Limiting Stays at Motels
Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management
