“…For many hotels, it starts on the guest services side. For example, guests who need assistance can send a text that will be routed directly to the appropriate department, such as engineering or roomservice.
This simple interaction already removes a traditional element of hotel operations—the front desk—from the equation. From there is a progression for hoteliers to use similar methods to communicate internally among staffers…”
Hoteliers are increasingly using electronic formats such as text, email and FaceTime for back-of-house communications, and are finding the strategy is both highly effective and cost-efficient. Just like in the front of the house, where guests increasingly rely on phones and handhelds while traveling, mobile devices are now becoming critical for back-of-house operations, according to sources.
With cellphones essentially ubiquitous and younger staffers particularly reliant on them, many hoteliers are smartly tapping into this technology base to replace outdated procedures, reshaping everything from staff meetings to service calls.
For more:Â https://www.hotelnewsnow.com/Article/13408/Managing-by-text-Using-tech-in-back-of-house
