Author Archives: Ida

by | June 16, 2013 · 6:46 am

Hospitality Industry Property Risks: Maryland Restaurant Damaged And Two Employees Injured After Drunk Driver Crashes Vehicle Through Building’s Front Glass Exterior

“…two people were taken to the hospital initially, after a patron and an employee suffered non-life threatening injuries. A second worker was Restaurant Damage From Car Crashtransported to the hospital for anxiety…the driver was taken into custody and charged on suspicion of DUI…(a district manager) doesn’t know when the restaurant will reopen…”

A Lanham, Maryland Wendy’s restaurant is picking up the pieces after a driver of an SUV crashed through the shop and nearly reached the counter just before 9 p.m. on Friday in the 9400 block of Annapolis Road.

There was a steady flow of people on Saturday trying to place orders through the drive through and people were trying to get into the restaurant, but it’s closed. Customer after customer came to the seemingly popular spot surprised at what happened.

For more: http://www.wusa9.com/news/article/262879/373/Picking-Up-Pieces-After-Wendys-Crash-In-Md

2 Comments

Filed under Claims, Injuries, Insurance, Labor Issues, Maintenance, Management And Ownership

Tagged as , , , ,

by | June 15, 2013 · 6:09 am

Hospitality Industry Property Risks: Florida Motel Sprinkler System Malfunctions With Water Flooding Rooms, Hallways And Lobby

“…a water restoration company said it brought an infrared camera that detects moisture and found water damage in several rooms, the lobby and Hotel Water Damagehallways on the first and second floors…Officials said the hotel had to cut off power because all the water became an electrical hazard…”

A sprinkler system malfunctioned at the Crestwood Suites Extended Stay motel on University Boulevard in East Orange County, Orange County Fire Rescue said.
The incident happened at about 8:30 a.m. Thursday.

“It was like a flood coming down. You looked into the lobby from the doors and it was like rain pouring through the ceiling,” said motel guest Andrea Paul.

For more:  http://www.wftv.com/videos/news/motel-flooded-following-sprinkler-system/v4SmW/

Comments Off on Hospitality Industry Property Risks: Florida Motel Sprinkler System Malfunctions With Water Flooding Rooms, Hallways And Lobby

Filed under Insurance, Maintenance, Management And Ownership, Risk Management

Tagged as , , ,

by | June 14, 2013 · 6:10 am

Hospitality Industry Property Risks: Florida Hotel’s Restaurant Deck Collapses Into Water Injuring More Than Twenty People, Two Seriously

“…(the restaurant) lost power when the collapse happened, casting victims and rescuers alike into the dark…bartenders were diving into the water Florida Restaurant Deck Collapseto help rescue patrons. Fire trucks pulled to the water’s edge and extended their ladders to help patrons climb to safety…approximately 100 people were on the deck when it fell into the water. The deck’s official capacity was not immediately known…”

As fans packed Shuckers Waterfront Grill to cheer on the Miami Heat against the San Antonio Spurs Thursday night, the waterfront patio deck gave way, crashing into Biscayne Bay, spilling dozens of terrified patrons into the water. The accident happened at the popular North Bay Village spot, in back of the Best Western Plus on the Bay Inn & Marina, 1819 79th Street Causeway.

As many as two dozen people were injured. By 11:20 p.m., 15 people had been transported to various hospitals, two of them in serious condition, said Miami-Dade Fire Rescue Capt. Eugene Germain Jr. Another fire captain said one person might be missing and that a search was underway as rain fell.

Read more here: http://www.miamiherald.com/2013/06/13/3450248/breaking-deck-collapses-at-shuckers.html#storylink=cpy

Comments Off on Hospitality Industry Property Risks: Florida Hotel’s Restaurant Deck Collapses Into Water Injuring More Than Twenty People, Two Seriously

Filed under Guest Issues, Injuries, Liability, Management And Ownership

Tagged as , , , , ,

by | June 13, 2013 · 6:16 am

Hospitality Industry Property Risks: Texas Hotel Fire Starts In Air Conditioning Unit, Resulting In Extensive Damage And Death Of Elderly Guest From Smoke Inhalation

“…occupants of the actual room where the fire started…woke up in the night to their fire alarm going off and could see fire coming out of the air Hotel Fire and Smoke Damageconditioning unit in their room…the death of hotel guest  Rena Goodson, 74, of Holly Lake Ranch, was attributed to smoke inhalation…she was carried from the burning building by firefighters and transferred to a Dallas hospital, where she died over the weekend…”

Fire investigators said Wednesday that the fire that claimed the life of a Holly Lake Ranch woman and destroyed a large part of the Best Western Trail Dust Inn started in an air conditioning unit.  Assistant Fire Marshall Eric Hill said fire investigators Aaron Kager and David James interviewed hotel guests and combed through the burned out section of the hotel before making the ruling.

The fatal fire broke out sometime before 2 a.m. Saturday in the west wing of the hotel. The assistant fire marshall said the motel was booked to capacity when the fire broke out and forced evacuation of 58 people staying in that section of the hotel. Another 150 people were evacuated from adjoining buildings, which were threatened by the fire that stretched firefighting resources.

For more:  http://www.myssnews.com/news-telegram/news/22372-fatal-hotel-fire-started-in-ac-unit-ruled-accidental.html

Comments Off on Hospitality Industry Property Risks: Texas Hotel Fire Starts In Air Conditioning Unit, Resulting In Extensive Damage And Death Of Elderly Guest From Smoke Inhalation

Filed under Fire, Guest Issues, Injuries, Insurance, Liability, Management And Ownership

Tagged as , , , , ,

by | June 12, 2013 · 7:24 am

Hospitality Industry Property Risks: Virginia Motel Suffers “Water Damage” To 24 Of 34 Rooms After Torrential Rainfall; Flood Insurance Will Cover Drywall, Paint And Carpeting Repairs

“…the motel owner said she faced a similar situation just 18 months ago. The flooding in September 2011 was even worse, she said, when the Hotel and Motel Flood Risksmotel rooms got more than three-feet of water. Patel said it was more like 2.5 feet this time…  Fortunately, she and her husband – who purchased the motel in 1978 – have flood insurance as 2011 damages totaled $120,000 including new carpet, paint, linens, drywall and more…”

The town of Culpeper continued to dry out Tuesday following torrential rainfall that dumped 5.5 inches of rain in four hours early Monday, sparking flash floods that displaced some 50 residents from an area motel.

Over at Sleepy Hollow Motel on Bus. 29, owner Urmila Patel, of Culpeper, frowned deeply at the massive clean-up ahead of her to 24 of the 34 motel rooms that sustained water damage when the banks of nearby Mountain Run ran over after midnight Monday.

Furniture, TVs, and mattresses from the rooms sat neatly stacked in the parking lot of the motel Tuesday as she waited for the insurance adjuster to arrive to assess damages. Piles of clothes left behind included a toddler’s shirt while discarded food items consisted of bags of bread, pizza boxes, soda cans and milk, evidence of recent occupancy.

For more:  http://www.dailyprogress.com/starexponent/news/local_news/sleepy-hollow-motel-dries-out-owner-says-she-will-reopen/article_3cf4c25a-d2cd-11e2-8196-0019bb30f31a.html

Comments Off on Hospitality Industry Property Risks: Virginia Motel Suffers “Water Damage” To 24 Of 34 Rooms After Torrential Rainfall; Flood Insurance Will Cover Drywall, Paint And Carpeting Repairs

Filed under Claims, Flood Insurance, Maintenance, Risk Management

Tagged as , , , , ,

by | June 11, 2013 · 5:55 am

Hospitality Industry Health Risks: Tennessee Hotel Guest Dies From “Carbon Monoxide Poisoning”; Room Directly Above Natural Gas Pool Heater

“…Health Department inspectors found deficiencies at the Best Western’s indoor swimming pool earlier this hotel Carbon Monoxide Poisoningyear…the bottom-floor pool is below the second-floor room where the deaths occurred. Room 225 is directly above a room with a natural gas heater for the pool, police said…a March 6 inspection showed the pool’s pump was not approved by an industry standards group. The report also found the pool’s chemical and equipment room needed better ventilation…”

Police on Monday said elevated carbon monoxide levels were found in a hotel room where an 11-year-old boy died over the weekend, two months after the poisonous gas killed an elderly couple in the same room. Authorities said an autopsy of Jeffrey Lee Williams of Rock Hill indicated he died from asphyxia, though blood tests were not complete. Jeffrey was found Saturday in a room at Best Western Plus Blue Ridge Plaza, where he was staying with his mother, Jeannie Williams.

Williams, 49, remained hospitalized Monday at Watauga Medical Center. At a Monday news conference, Boone police Sgt. Shane Robbins said newly obtained blood test results show carbon monoxide killed Daryl Dean Jenkins, 73, and Shirley Mae Jenkins, 72, both of Longview, Wash. They were found April 16, also in Room 225.

The revelations raised new questions about the death investigations, including why blood test results in the Jenkins’ deaths took two months to complete.

A spokesman for the N.C. Department of Health and Human Services, which oversees the state’s medical examiner’s office, refused to release death reports in the three cases, saying they were incomplete.

The Observer requested an interview with N.C. Chief Medical Examiner Dr. Deborah Radisch, but spokesman Ricky Diaz said she would not be available.

Read more here: http://www.charlotteobserver.com/2013/06/10/4097181/report-carbon-monoxide-found-at.html#storylink=cpy

Comments Off on Hospitality Industry Health Risks: Tennessee Hotel Guest Dies From “Carbon Monoxide Poisoning”; Room Directly Above Natural Gas Pool Heater

Filed under Guest Issues, Health, Liability, Maintenance, Pool And Spa, Risk Management

Tagged as , , , , ,

by | June 10, 2013 · 6:01 am

Hospitality Industry Health Risks: Arizona Restaurant Kitchen Workers Suffer “Heat-Related Illnesses”; “Inoperative Air Conditioning System” Leads To Hospitalization Of 3 People

“…the air conditioning in the kitchen at the restaurant may have been out for up to a week…A 19 year employee was having Restaurant Kitchen Health Riskstrouble breathing, and complained of being light-headed and dizzy…Soon after 10 other employees said they too were feeling ill…In all three people were taken to the hospital with heat related illnesses, the remaining eight were treated and released…”

Northwest Fire, along with emergency medical personnel are on scene at a McDonald’s Restaurant located at 8280 North Cortaro Road. The restaurant was evacuated after 11 employees became ill. Firefighters with the Northwest Fire District said they initially thought hazardous materials was the cause, turns out it was heat related.

Captain Adam Goldberg says, “It is a hundred and some odd degrees outside, 96 degrees inside and for anybody who doesn’t prepare for high temperatures certainly they will feel the effects of that heat, and some who are not in good physical condition to begin with will feel those effects sooner.”

The 19 year old is listed in serious condition, the other two are stable.

For more:  http://www.kvoa.com/news/mcdonald-s-employees-suffer-heat-symptoms/

Comments Off on Hospitality Industry Health Risks: Arizona Restaurant Kitchen Workers Suffer “Heat-Related Illnesses”; “Inoperative Air Conditioning System” Leads To Hospitalization Of 3 People

Filed under Health, Injuries, Labor Issues, Liability, Risk Management

Tagged as , , , , ,

by | June 9, 2013 · 6:35 am

Hospitality Industry Property Risks: Ohio Restaurant Fire Starts In “Kitchen Fryer” And Heavily Damages Structure; “Advanced Fire In Building’s Center” Limits Firefighters To Defensive Action

“….an employee saw smoke at a fryer as he was walking through the kitchen, preparing to make a Restaurant Fire Risksdelivery…he and the two other employees cut off power to the fryer and tried to use a fire extinguisher “but it only got worse…(there was no) way of getting it stopped…”

A fire Friday afternoon that heavily damaged a popular Irish pub and restaurant, as well as a catering business, started in a kitchen fryer. That’s the preliminary assessment from Springfield Fire Rescue Division Chief Nick Heimlich, who kept firefighters on the scene at McMurray’s Irish Pub, Paddy’s Backdoor Pizza and Carmae Catering, all housed at 122 E. College Ave., on Friday night.

Heimlich said firefighters found “an advanced fire” in the center of the structure and noted that the progression of the fire was very rapid. Because the three businesses are connected and under one roof “a problem in one pretty quickly becomes a problem in the others,” the chief said.

When the decision was made to pull back and take a defensive posture in battling the flames because crews weren’t making the kind of progress they wanted in putting out the fire, Heimlich said, “basically that means for the most part the structure is a loss.”

For more:  http://www.whiotv.com/news/news/local/mcmurrays-popular-springfield-pub-is-on-fire/nYFfP/

4 Comments

Filed under Claims, Fire, Insurance, Maintenance, Risk Management

Tagged as , , , ,

by | June 8, 2013 · 7:10 am

Hospitality Industry Health Risks: CDC Reports That Up To “58% Of Hotel And Public Swimming Pools Contain Fecal Matter”, Resulting In Increased “E.Coli & Other Recreational Water Illnesses”

[youtube=http://www.youtube.com/watch?v=Y2Mh9GoYy5g]

In 2013, the U.S. Centers for Disease Control and Prevention (CDC) released a report that found fecal matter in 58% of public swimming pools. The study looked at 161 samples from pool filter concentrates…The study detected E. coli in over 50% of the pool samples, indicating that swimmers frequently introduced fecal material into pools. This could mean that pathogens can be transmitted to others through the use of these pools and recreational water activities…Although the study found E. coli at higher rates in municipal pools, pools that required a membership or were located within a club still tested positive 49% of the time.

Although the study found E. coli at higher rates in municipal pools, pools that required a membership or were located within a club still tested positive 49% of the time. Since 1978, the incidence of recreational water illness (RWI) outbreaks of acute gastrointestinal illness has substantially increased.

Some of the organisms detected in the study included:
• Pseudomonas aeruginosa
• E. coli
• Giardia intestinalis
• Cryptosporidium

Contrary to popular belief, chlorine does not kill all germs instantly. There are germs today that are very tolerant to chlorine and were not known to cause human disease until recently. Once these germs get in the pool, it can take anywhere from minutes to days for chlorine to kill them.

Recreational water illnesses are caused by germs spread by swallowing, breathing in mists or aerosols of, or having contact with contaminated water in swimming pools, hot tubs, water parks, water play areas, interactive fountains, lakes, rivers, or oceans. Recreational water illnesses can also be caused by chemicals in the water or chemicals that evaporate from the water and cause indoor air quality problems.

These are just a few things to know about microbial contaminants and recreational water illnesses, to learn more about this other health and safety or environmental and indoor air quality issues, please visit the websites shown on the screen.

Comments Off on Hospitality Industry Health Risks: CDC Reports That Up To “58% Of Hotel And Public Swimming Pools Contain Fecal Matter”, Resulting In Increased “E.Coli & Other Recreational Water Illnesses”

Filed under Guest Issues, Health, Liability, Maintenance, Pool And Spa, Risk Management

Tagged as , , , , , , ,

by | June 7, 2013 · 5:51 am

Hospitality Industry Legal Risks: Hotel Management Must Evaluate And Prepare For Potential “Punitive Damage Claims” In Lawsuits Arising From Privacy, Over Service Of Alcohol And Criminal Actions Of Employees

“…the No. 1 priority is effective case evaluation and resolution. Early factual investigation is critical in determining what happened, why it happened and who was involved. Knowing and preserving the correct version of facts and events with effective reporting mechanisms is essential Hospitality Industry Lawsuitto knowing what kind of claim possibly can be presented and what kind of exposure exists…”

“…it is critical to evaluate the potential punitive exposure early and assess the potential for a punitive claim to get to a jury. Always consider the risk that punitive damages may get to a jury, how a jury will receive the evidence and whether your hotel could be punished by a jury that is attempting to make a statement that these incidents will not be tolerated…”

Hoteliers may face the problematic public-relations case that contains a punitive damages claim. These claims include: invasion of privacy, inappropriate surveillance, over service of alcohol, and criminal actions of employees and third parties. These cases are difficult for members of the hospitality industry who pride themselves on showing customers a positive experience, want good feedback and want customers to return to their hotel.

Securing and preserving evidence, which includes photographs, videos, an accident report, incident statement and/or witness statements must be undertaken to document what the incident involves. If photographs and videos are not preserved once a hotel has notice of a claim, a court could instruct the jury that they can infer the hotel destroyed the evidence for a reason. It is critical to use technology to best find and preserve evidence. No potential accident can be overlooked as a hospitality group never knows what accidents can turn into a possible lawsuit.

For more:  http://www.hotelnewsnow.com/Articles.aspx/10625/How-to-respond-to-punitive-damages-claims

2 Comments

Filed under Claims, Employment Practices Liability, Guest Issues, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management

Tagged as , , , , , , , ,