[vimeo https://vimeo.com/105983681Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)
Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management
Equipment options run from simple alarms to more complex system-style detection, said Byron Briese, SVP of Rolf Jensen & Associates.
The simplest arrangement is single- or multiple-station alarms, which include battery-operated, plug-in, and hardwired with battery backup, or combination smoke alarm/CO, which have become a lot more popular in the last few years.
While carbon monoxide poisoning at hotels is extremely rare, hotel owners and operators should practice regular maintenance and checks on equipment and systems to ensure the highest standards of guest and employee safety. During the AH&LA webinar “Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property†last Thursday, experts discussed new code requirements that impact hotels, as well as tips for installing CO alarms and detectors and implementing a response plan.
For more: http://bit.ly/1waR5ux
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Filed under Claims, Guest Issues, Health, Hotel Industry, Injuries, Liability, Management And Ownership, Pool And Spa, Risk Management
“…Professional poker player John Binns, along with his wife Renee and daughter Andrea, 
filed two separate lawsuits against Harrah’s for their behavior during an August 2012 dispute. The Binns’ suit argues that the hotel computer mistakenly erased their registration two nights into their stay. During an ensuing argument with security, guards surrounded him and took him to the ground…”
An Atlantic City hotel and casino faces separate lawsuits from at least eight guests for excessive use of force by security personnel and local police, ABC News reported on Friday.
The plantiffs suing Harrah’s Atlantic City include a financial analyst and a professional poker player whose 17-year-old daughter suffered a broken nose after hotel security forced her to the ground. The altercations involving both plaintiffs were filmed on the hotel’s in-house security cameras.
For more: http://bit.ly/1lPfQGi
Comments Off on Hospitality Industry Legal Update: “Atlantic City Hotel Security Caught on Video Beating Guests Bloody”
Filed under Claims, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Injuries, Management And Ownership, Training
“…Under the Americans with Disabilities Act,
service animals can accompany people with disabilities in all areas where members of the public are allowed. Staffers are allowed to only ask two questions: Whether the dog is a service animal and what tasks he has been trained to perform…”
Best Western International has responded to its Baton Rouge property that refused the reservation of a North Carolina family traveling with a service dog by temporarily restricting the hotel from accepting reservations.
For more:Â http://yhoo.it/1yULoDz
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Filed under Claims, Employee Practices, Guest Issues, Hotel Industry, Hotel Restaurant, Management And Ownership, Training
“…A room attendant who photographed the soiled mattress in room 230 weeks
before the inspection told an arbitrator it had been in use up until April, 2014…The firm also found that hotel management had failed to properly train staff on how to handle sheets and towels contaminated with human waste and other substances…”
Working in this Bronx motel is a bloody hell.
The owners of a hot-sheet motel where union laborers have been protesting wage and benefits cuts failed to replace a bloody mattress two years after a dead man was found on the bed, workers claim.
Owner Ankoor Naik has also ignored two independent reports that found inadequate training and protection for employees at the 94-unit flophouse despite hazardous conditions and bedbug infestations, workers and safety experts attest.
For more: http://nydn.us/1qL4QQDÂ
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Filed under Bed Bugs, Claims, Employee Practices, Guest Issues, Health, Hotel Industry, Maintenance, Management And Ownership, Training
“…The mother and son, in town to pick up Jeffrey’s sister from a science camp, did not know that only two months earlier an elderly couple died in the same room after being overcome by carbon monoxide gas
…Mrs Williams also hopes that in sharing her tragic story, she would raise awareness of the silent, odorless and colorless killer that has robbed her of her son…”
The North Carolina mother whose 11-year-old son was killed by carbon monoxide poisoning has started a foundation to raise awareness of the lethal, odorless, colorless gas.
Jeannie Williams nearly died from a carbon monoxide leak in a hotel that claimed the life of her son Jeffrey Williams, and now she’s made it her life’s mission to make people aware of the killer.
For more:Â http://dailym.ai/1pxZMf3
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Filed under Claims, Guest Issues, Health, Management And Ownership, Pool And Spa, Risk Management
“…The one-count lawsuit claims the hotel negligently and carelessly failed to provide guests with safe and sanitary rooms; 
failed to take steps, including inspections and extermination, to keep its premises clean and free of infestations; and, among other things, failed to train staff appropriately to recognize signs of bed bugs…”
A woman suffered from bed bug bites after she stayed at a hotel in Calumet Park, according to a lawsuit filed Thursday.
Bridget Flowers rented a hotel room Feb. 14 at the Magnuson Hotel, 12800 S. Ashland Ave., and slept on the bed and used the sheets that the hotel provided, according to the lawsuit filed Thursday in Cook County Circuit Court.
For more:Â http://bit.ly/1gWJaOj
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Filed under Bed Bugs, Claims, Guest Issues, Liability, Maintenance, Management And Ownership, Risk Management, Training
“…When working with contractors, make sure to check references and ensure that the company has the proper permits before starting construction on a project, says Stephen Barth, the founder of HospitalityLawyer.com and professor of hotel law at the University of Houston…
New requirements from the International Code Council (ICC) for the International Building Code and the International Fire Code state that carbon monoxide alarms should be installed in any location that includes a device that could potentially produce carbon monoxide…”
Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victims—elderly couple Daryl and Shirley Jenkins and 11-year-old Jeffrey Williams—visited the property seven weeks apart and all stayed in room 225.
Though the initial investigation following the Jenkins’ deaths was inconclusive, toxicology reports eventually revealed that the deadly gas was to blame for the tragedies. The pool heater’s exhaust pipe, which ran directly under room 225, was the source of the lethal leak.
For more:Â http://bit.ly/1khYBQb
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Filed under Claims, Guest Issues, Health, Hotel Industry, Maintenance, Management And Ownership, Pool And Spa, Risk Management
“…According to a survey conducted by the American Hotel and Lodging Association, which found that guests can’t simply dial 911 for help in 55 percent of all franchised hotels…But 
the good news here is it seems like the majority of hotels who do not have direct-dial 911, those changes can be made by reprogramming the equipment rather than replacing it…”
As her mother was being attacked, a 9-year-old girl frantically dialed 911 for help from inside an East Texas hotel room. She dialed once, twice… four times that December day, but the call never went through.
Her mother took her last breath.
What the girl did not know was that the hotel’s phone system requires a “9″ first to reach an outside line. “She told us she did what she was supposed to do,†said her grandfather, Henry Hunt. “And it didn’t work.â€
For more:Â http://cbsloc.al/1oa8Vtw
Comments Off on Hospitality Risk Solutions Technology Update: “A Child’s Efforts To Save Her Mother Lead To Changes In Hotel 911 Calls”
Filed under Claims, Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology
“…The organization issued a statement about the deadly gas saying in part: proper installation and
maintenance of fuel-fired equipment including adhering to the manufacturers  product warnings are the best measures to ensure no adverse carbon monoxide exposure occurs…”
South Carolina hotels will become a home away from home for many across the nation this summer. But a nice relaxing vacation and time by the pool could turn deadly.
“It depends how much you breath in,†says Columbia Fire Chief Aubrey Jenkins. Columbia Fire Chief Aubrey Jenkins is talking about Carbon Monoxide. It’s often called the “silent killer.” That’s because you can’t smell the gas or see it.
For more:Â http://www.wach.com/news/story.aspx?id=1036737#.U1_CNK1dXnw
Comments Off on Hospitality Industry Liability Update: ” Hotel Horrors, Avoiding the Silent Killer”
Filed under Claims, Guest Issues, Health, Hotel Industry, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management
