Category Archives: Claims

Hospitality Industry Property Risks: Missouri Restaurant Fire Starts In “Wood Pile Near Outdoor Smoker”; Spreads To Roof And “Guts Interior”

“…it appears that (the fire) started in a wood pile near a smoker that was attached to the main building…the Restaurant Firerestaurant’s walls were left standing, but the interior was gutted…”

An early-morning fire today that burned down Bandana’s, a popular barbecue restaurant in Crystal City, apparently started in a pile of wood near an outdoor smoker, the fire chief says. Crystal City Fire Chief Tony Bova said the state fire marshal’s office is investigating this morning’s two-alarm blaze, but he said early indications are that the fire was accidental.

No one was injured in the fire, which was reported at about 3 a.m. today at the restaurant on South Truman Boulevard. A passerby saw what appeared to be a trash bin on fire. It turned out to be the outdoor smoker. When the first crews arrived, they saw flames already shooting through the roof.

About 75 firefighters from seven fire departments fought the fire. It took them about an hour to bring the fire under control.

The pile of wood where the fire originated could have been smoldering for hours after the restaurant closed Tuesday night, the chief said.

For more:  http://www.stltoday.com/news/local/crime-and-courts/fire-destroys-crystal-city-barbecue-restaurant/article_c8df0871-d275-508c-ac51-47e0e3d049e1.html

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Filed under Claims, Fire, Insurance, Liability, Management And Ownership

Hospitality Industry Legal Risks: Colorado Hotel And Restaurant Sued By Woman Who “Drank Bleach In A Water Glass”; Lawsuit Seeks $100,000 For “Negligence And Breach Of Implied Warranties Of Merchantability And Wholesomeness Of Food”

“…(plaintiff) suffered serious and continual medical problems, including the inability to eat effectively, persistent acid reflux syndrome, digestive problems and other symptoms…(her) relationship with her husband Hospitality Industry Injury Lawsuitsand her ability to care for her children have been affected…among the claims in the lawsuit are negligence, breach of implied warranties of “merchantability and wholesomeness of food,” loss of consortium and a violation of Colorado’s premises liability statute…”

A Basalt woman is suing the owner and operator of the Viceroy Snowmass, alleging that she was served and drank out of a glass that had bleach in it at the hotel’s Eight K restaurant. The incident happened during brunch in February 2011, according to the lawsuit by Janine and John Reichert. The suit, filed Tuesday in Pitkin County District Court, seeks more than $100,000. It lists Base Village Owner, the hotel’s owner, and Viceroy operator KHM Snowmass as the defendants.

After being seated, a waiter poured water for the Reicherts’ party from a pitcher, wrote their attorney, Alan Feldman of Aspen, in the lawsuit. “Immediately after Janine drank from the glass, she jumped up out of her seat, stating that she had drank chemicals and needed to get to the bathroom as she was going to throw up,” the lawsuit says. “Janine’s throat began to burn and swell up. … [She] raced to the restroom, where she became violently ill.”

John Reichert dipped his finger in her glass and allegedly tasted a bleach solution. The wait staff then cleared all of the glasses from the table and disposed of their contents, Feldman wrote. One Eight K employee allegedly told John Reichert that “it is typical for the water pitchers to be soaked in a solution of bleach for sterilization and that the waiter could have picked up a water jug soaking in this bleach solution, believing it to be drinking water,” Feldman wrote.

However, as Janine Reichert was talking to a poison-control operator, a manager allegedly told her that she had ingested merely the residue from the bleach left on the jug.

For more:  http://www.aspendailynews.com/section/home/156795

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Filed under Claims, Food Illnesses, Guest Issues, Injuries, Insurance, Liability, Maintenance, Training

Hospitality Industry Legal Risks: Tennessee Hotel Sued By Guest Who Lacerated Leg On Bed Frame; $400,000 Sought For “Lost Wages, Suffering And Disfigurement”

“…a cap on the horizontal support bar of the bed frame extended out several inches from the box spring, and the cap, made of a stone-like material, was chipped, creating a sharp edge. The sharp edge was hidden by a bed Hospitality Industry Injury Lawsuitsskirt draped over the box spring, “concealing the sharp edge from plaintiff’s view…(she had to be) treated for infection and other complications from the laceration (resulting in) medical expenses, pain and suffering, lost wages, and scarring and disfigurement…”

A Florida widow and freelance author and illustrator has sued the Red Roof Inn in Clinton for up to $400,000 over a leg laceration she says she received while staying at the hotel in August. Lauretta J. Evans, 76, said she was on her way home to Florida on Aug. 7 when she stopped at the Red Roof Inn on Buffalo Road, according to a lawsuit filed in Anderson County Circuit Court on Feb. 8.

As she prepared to go to sleep, Evans said, she sat on a bed in the room and “immediately felt a sharp and intense pain in her lower left leg. Plaintiff looked down to see that she had sustained a severe laceration to her lower left leg, and perceived that she was bleeding profusely,” the lawsuit said.

It said emergency medical personnel were called to the scene, and Evans was taken to the University of Tennessee Medical Center in Knoxville.

“This concealed sharp edge constituted a dangerous condition that represented a latent defect undiscoverable by the plaintiff,” the lawsuit said.

The Red Roof Inn, also referred to in the lawsuit as Sant Partnership, had a duty to keep its place of business, including rooms assigned to patrons such as Evans, free of “latent defects and dangerous conditions,” the suit said.

For more:  http://oakridgetoday.com/2013/02/13/florida-widow-sues-clinton-hotel-over-leg-laceration/

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Filed under Claims, Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership

Hospitality Industry Legal Risks: New York Restaurant Sued By Woman Hit By Car Outside Building; Neglected To Install “Curbs And Bollards”

“…the (plaintiff’s attorney) said Wendy’s only installed pedestrian safety blocks after the crash in December. He said if the restaurant had curb stops and bollards in place at the time of the incident, the tragedy would Hospitality Industry Injury Lawsuitshave been prevented…”

Theresa DiMilia and her 11-year-old daughter Samantha walked out of the Wendy’s restaurant on December 4 in Williston Park when suddenly a car being driven by an elderly woman smashed into them and pinned them against the wall. “The pain was so unbearable. I remember my daughter Samantha asking me if she was dead — ‘Am I alive mommy, am I alive?’” Theresa DiMilia told 1010 WINS’ Mona Rivera.

Their legs were crushed. Samantha DiMilia was treated and released after suffering a severely fractured leg. Now, two months later, Samantha is walking again, but Theresa DiMilia is still in a wheelchair after having both legs fractured in the incident.

The lawsuit names the driver of the vehicle who hit the DiMilias — 75-year-old Margaret Hogarty of Mineola — as well as Wendy’s International Inc. and Westbury Properties, LLC, which owns the property where the restaurant is located, as defendants.

For more:  http://newyork.cbslocal.com/2013/02/11/wendys-named-as-defendant-in-multimillion-suit-filed-by-injured-mother-daughter/

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Filed under Claims, Guest Issues, Injuries, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Property Risks: Hawaii Restaurant Kitchen Fire Caused By Gas Leak In Deep Fat Fryer; Flames Spread Through Ventilation System Resulting In $2.5 Million In Damage

“…the cause of the fire was an accidental gas leak to a deep fat fryer.  The cause of the leak is undetermined.  A pilot light in the appliance was the source of ignition for the leaking gas…the flames spread quickly through Restaurant Firethe ventilation system, creating a challenge for firefighters…”

Honolulu Fire Department investigators said the fire started in the kitchen of The Cheesecake Factory at the Royal Hawaiian Shopping Center just before 3:30am Friday.

Damage is estimated at $2,500,000.  This includes damage to the restaurant’s kitchen, exhaust duct and smoke damage to adjacent businesses in the shopping center.

A restaurant cleaning employee described hearing an explosion and tried putting out the fire with an extinguisher.

“The ducting system is designed to move cooking grease and smoke up to the roof where there’s penetration,” said Capt. Terry Seelig, HFD spokesman. Shocked employees watched helplessly as crews worked to contain the fire.

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Filed under Claims, Fire, Insurance, Maintenance, Management And Ownership

Hospitality Industry Safety Risks: Wisconsin Hotel Guest Files “Personal Injury Lawsuit” After Being Hit By Rider On Hotel’s Waterslide

“…(plaintiff) was at the hotel waterpark and went down the “Cyclone” waterslide. When he stood up in the pool below the slide’s trough, the complaint states, he was hit by another rider. The collision caused him to fall Hospitality Industry Injury Lawsuitsbackward and sideways, striking his head and neck on the slide’s trough…”

A Waukesha man has filed suit against Country Springs Hotel, saying it was negligent when it allowed a rider to travel down a waterslide after him, resulting in a collision. Robert and Dale Flowers, a married couple residing in Avalon Square Senior Housing in downtown Waukesha, filed a personal injury lawsuit Wednesday in Waukesha County Circuit Court against Country Springs Hotel. The couple is seeking unspecified damages from the incident that occurred nearly three years ago, according to the complaint.

The lawsuit claims Country Springs Hotel did not have a video feed available to employees to tell them when a rider cleared the slide. Instead, they have one employee at the top of the waterslide telling riders when to go and another at the bottom of the slide.

Robert Flowers received “pain, suffering and disability, hospital expense, medical expense, loss of earnings and earning capacity,” according to the lawsuit. His wife, Dale, “sustained the loss of services, society and companionship of her husband,” according to the complaint.

For more:  http://waukesha.patch.com/articles/waterslide-collision-at-country-springs-hotel-results-in-personal-injury-lawsuit

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Filed under Claims, Guest Issues, Injuries, Insurance, Labor Issues, Liability, Maintenance, Training

Hospitality Industry Business Risks: Hotel And Restaurant Companies Must Make Plans For “Natural Disasters” That Comply With Federal Employment And Safety Laws

“…Employers only have to pay em­­ployees for hours actually worked, unless they have a collective bargaining agreement or contractual arrangement that says otherwise. Normally, employees are not entitled to pay for Coastal Floodingwork that was scheduled, but did not occur because of the disaster…Floods and other natural disasters may bring allergens and pollutants to the workplace, triggering possible ADA accommodations. Employees may need time off under the FMLA…”

When Hurricane Sandy roared up the East Coast in October, it brought immense destruction to heavily populated areas. Similarly, the June 2012 derecho storm that tore through the Midwest and Mid-Atlantic produced destructive winds and at least one tornado. People in the Midwest and the South are still dealing with prolonged drought.

All brought business to at least a temporary standstill. Employers must be prepared for a variety of disaster scenarios. And while they focus on getting up and running again, they must still comply with federal em­­ploy­­ment laws.

THE LAW: The Fair Labor Standards Act (FLSA) sets strict wage-and-hour requirements for paying employees—regardless of how high the water rises. Floods and other natural disasters may bring allergens and pollutants to the workplace, triggering possible ADA accommodations. Employees may need time off under the FMLA.

Employers that must clean up their facilities may face hazards requiring worker protections under the Occupational Safety and Health Act.

WHAT’S NEW: In the wake of Hur­­ricane Sandy, the U.S. Depart­­ment of Labor has launched a disaster pre­­paredness page with guidance and contact information for both employers and employees.

Additionally, OSHA provides count­­less resources on handling flood and cleanup hazards in its Fact Sheet on Natural Disaster Recovery.

HOW TO COMPLY: Employers must deal with two very practical matters in the aftermath of a natural disaster: workplace cleanup and paying workers. Federal law affects both.

Cleaning up

A major disaster changes the workplace’s entire environment. Power may be out, gas lines may have ruptured, overhead electrical wires may be dangling. All can be deadly.

Cleanup is hard work. OSHA ad­­vises cleanup crews to use good lifting techniques and take frequent breaks. When lifting heavy objects, employees should work in teams so no one has to lift more than 50 pounds alone.

Make first aid kits readily available. Provide training so employees know how to prevent infection by cleaning and protecting cuts and abrasions. Pro­­tective clothing should include watertight boots with steel toes and insoles, long pants, safety glasses and a hard hat if there’s a danger of falling debris.

If cleanup crews encounter mold, they should wear respirators approved by the National Institute for Occupational Safety and Health.

When handling hazardous chemicals, employees must follow specific instructions for protective clothing.

When moving ladders or scaffolds, make sure employees know to watch for low-hanging power lines. When connecting generators to active power systems, instruct them to shut down and lock main breakers to prevent energizing outside power lines on which utility workers may be working. Have expert electricians inspect lines that are damaged or submerged.

Similarly, if anyone detects a gas leak, ensure they know to evacuate the building and notify utility crews.

FLSA issues

Natural disasters can wreak havoc on payroll operations. Maintain redundant systems to avoid losing payroll records and preserve the ability to issue paychecks. Many payroll companies offer cloud or offsite storage of wage-and-hour data so even if your facility is damaged or destroyed, existing payroll information is preserved.

Generally, employers must meet regularly scheduled paydays, but disasters have a way of upsetting normal routines. Employers that anticipate having difficulty meeting payroll should contact the DOL’s Wage and Hour Divi­­sion at (866) 4USWAGE (487-9243) for guidance.

For more:  http://www.businessmanagementdaily.com/34280/disaster-averted-make-emergency-preparedness-part-of-your-job

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Filed under Claims, Employment Practices Liability, Insurance, Labor Issues, Management And Ownership, Risk Management, Training

Hospitality Industry Property Risks: California Hotel Fire Caused By “Guest Throwing Towel Over Candle”; $30,000 In Structural And Smoke Damage

“… a man staying in the second floor room, a worker in town on business regarding the Chevron refinery HOTEL FIREshutdown, reportedly threw the towel over a lit candle in his room before he left just after 5 a.m., in attempts to put it out…hotel employees discovered the fire about five minutes later, and tried to put it out with a fire extinguisher…”

Fire crews knocked down a two-alarm fire at the Courtyard Marriott early Friday morning after a hotel occupant tried to put out a candle by throwing a towel over it, officials said.

Firefighters arrived at the hotel at 3150 Garrity Way at 5:11 a.m., to find the room had gone up in flames, billowing smoke throughout the hotel. The fire was knocked down within 10 minutes, but not before causing $30,000 in damage, Turner said.

All hotel occupants were evacuated from their rooms, Turner said. Nobody was injured, but some hotel guests were disturbed by the morning’s events.

“The Marriott did a good job of getting everyone out, giving everyone breakfast and making sure all of the guests were safe,” Turner said. “Most people were very happy.”

Fire crews were able to keep the damage to the one room, and the rest of guests were able to return to their rooms early Friday morning,

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Filed under Claims, Fire, Guest Issues, Insurance, Maintenance, Management And Ownership

Hospitality Industry Legal Risks: Michigan Restaurant Group Settles “Class-Action Lawsuit” Alleging “False Advertising Of Halal Food Items”

“…(plaintiff’s) attorney alleged that after the restaurant ran out of Halal chicken, it sold non-Halal chicken…an investigation found that the restaurant had sold non-Halal food masquerading as Halal food “on Hospitality Industry Class Action Lawsuitsmany occasions.” The two filed a class action lawsuit in Wayne County Circuit Court in November 2011…”

McDonald’s and one of its franchises agreed to a $700,000 settlement in a lawsuit claiming that it falsely advertised some of its food as halal. Ahmed Ahmed, a Muslim man from Dearborn Heights, alleged that the chicken sandwich he ordered from the McDonald’s on Ford Road in Dearborn in September 2011 did not meet Islamic dietary standards, despite the franchise’s advertisements that it sells Halal chicken.

McDonald’s and Finley’s Management Co, which owns the franchise, agreed on January 18 to pay the $700,000, which will be split between Ahmed, his lawyers, a health clinic in Detroit and the Arab American National Museum in Dearborn. McDonald’s and Finley’s deny any liability, but say the settlement is in their best interest.

For more:  http://michiganjournal.org/2013/01/29/dearborn-mcdonalds-makes-settlement-in-non-halal-chicken-sandwich-lawsuit/

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Filed under Claims, Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Property Risks: New York Hotel And Restaurant Suffers “Significant Water Damage” After Frozen Pipe Bursts; $200,000 Damage From Third Floor To Basement

“…A water pipe had frozen and burst early Wednesday morning…the pipe was connected to the facility’s sprinkler system and the malfunction triggered a response from the Geneseo Fire Department…The pipe burst Hotel Water Damageon the third floor, pouring water into a guest room and working its way down to the basement. There was “significant damage” in several parts of the building including two parlors, dining rooms and guest rooms and spaces above and below the rooms…”

The Big Tree Inn, 46 Main St., remains closed after a water pipe burst on Wednesday, flooding several areas of the landmark building and causing significant damage from the third floor to the basement. Big Tree Inn will remain closed through Friday, but Scott is hopeful that at least part of the facility will be able to open some time during the weekend.

Scott estimated repairing the damage will cost $200,000 or more. The restaurant does have insurance.

Facility managers were alerted to a problem by a guest who reported hearing what was believed to be a small leak. An investigation revealed the bigger problem.

For more:  http://thelcn.com/2013/01/24/burst-water-pipe-causes-significant-damage-at-big-tree-inn/

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Filed under Claims, Insurance, Liability, Maintenance, Management And Ownership, Risk Management