Category Archives: Claims

Hospitality Industry Legal Risks: Illinois Restaurant Sued For Negligence By Woman Who Slipped On "Wet And Slick Floor"; Lawsuit Seeks $50,000 In Medical Costs And Damages

“…as she was walking to the restroom, (the woman) slipped on a wet and slick floor…she suffered severe pain slip_and_fall accidentand discomfort, incurred medical costs and endured damages of more than $50,000, the suit states…”

A woman claims she suffered severe injuries after she slipped and fell on a wet floor at a restaurant. Janet L. Althoff filed a lawsuit Nov. 26 in Madison County Circuit Court against Ali Veseli doing business as Round Table Family Restaurant.

Althoff claims she was visiting Round Table at about 2:30 p.m. on March 9 when she walked from a dining room to a unisex restroom.

Althoff blames Veseli for causing her injuries, saying the restaurant negligently failed to correct the unsafe condition and failed to warn of the wet floor. In her complaint, Althoff seeks an unspecified judgment, plus other relief the court deems just.

For more:  http://madisonrecord.com/issues/366-personal-injury/250097-round-table-family-restaurant-sued-by-woman-who-claims-she-slipped-on-wet-floor

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Filed under Claims, Guest Issues, Injuries, Liability, Maintenance, Management And Ownership

Hospitality Industry Property Risks: Florida Hotel Room Fire Caused "Box On Top Of Stove Burner"; Water Damage From Sprinkler System

“…someone had placed a box on top of a stove burner and then turned the burner on. The box caught fire and activated the hotel’s sprinkler system, which put out the fire…the sprinkler system drenched the top floor and water seeped down to the first floor, which could have compromised the hotel’s electrical systems…”

The Value Place hotel at the corner of Racetrack Road and Eglin Parkway was evacuated after a small fire started in a room on the second floor about 4:20 p.m. Monday.

Firefighters made sure everyone was cleared out of the hotel and then stayed at the scene until about 9 p.m. to make sure there were no immediate electrical issues that could start another fire.

The hotel’s occupants were sent to other hotels in the area overnight until an electrician can come today to make sure the electrical system is working properly.

Most of the damages the hotel sustained were from the sprinkler water, although there was a small amount of damage from the fire, Wagner said.

For more:  http://www.nwfdailynews.com/local-news/hotel-evacuated-after-fire-1.55276

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Filed under Claims, Fire, Insurance, Maintenance, Training

Hospitality Industry Property Risks: Kansas Restaurant Fire Starts In Grease Fryers And Spreads To Attic; $150,000 In Structural And Contents Damage

“…The fire started in the grease fryers area, quickly got into the building’s attic area…of the estimated $150,000 loss, $100,000 was structural damage, the other $50,000 with the building’s contents…”

A grease fire Sunday afternoon caused an estimated $150,000 in damage to a Mexican-food restaurant on the city’s west side. Topeka Fire Department crews were sent about 3:15 p.m. to the Taco John’s restaurant, 1015 S.W. Wanamaker, on a report of a fire.

Capt. Greg Degand, acting battalion chief for the Topeka Fire Department, said at the scene that the initial call indicated the fire was under control. Degand, who was first on the scene, said he saw heavy smoke coming out of the Taco John’s flue area as he approached the restaurant.

However, when he entered the building, Degand said he saw flames in the kitchen area extending from the floor to ceiling. Because grease was involved in the fire, crews at first used a dry chemical extinguisher to get the blaze under control.

For more:  http://cjonline.com/news/2012-11-25/taco-johns-fire-causes-150000-damage

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Filed under Claims, Fire, Insurance, Liability, Maintenance, Management And Ownership

Hospitality Industry Workers' Compensation Insurance Risks: Tennessee Supreme Court Awards Restaurant Manager Benefits At "Six Times His Medical Impairment" From Electrocution Injuries

“…The Tennessee Supreme Court held that a manager was entitled to benefits at the statutory maximum of six times his medical impairment…the manager was denied a meaningful return to work when he was terminated in retaliation for filing his claim. The manager’s age, education, training, work experience, and limitations warranted the six-times multiplier…”

A co-manager for a fast food restaurant was repairing a heating element used to keep food warm. Someone plugged the heating element into an electrical outlet. An electrical shock caused the manager to lose consciousness. He suffered from burns on his hands, chest pains, headaches, and memory loss. He repeatedly asked his supervisor to pay his medical expenses and authorize medical care for his symptoms. The district manager said he would “take care of it,” but the bills remained unpaid. The manager filed a workers’ compensation claim, and the restaurant was fined for failing to timely report the incident. Days after the claim was filed, his supervisor “vulgarly expressed his anger” about the claim. Within weeks, the manager, who had never received a reprimand, received two reprimands and was later terminated.

A neurologist diagnosed the manager with a migraine condition and epilepsy and opined that the conditions were caused by the electrical shock. The neurologist found that he reached maximum medical improvement with a 10 percent impairment to the body as a whole. A vocational expert opined that the manager suffered a 65 percent vocational disability based on his age, limitations, work history, and the local labor market. The manager was unable to find gainful employment other than occasional “odd jobs.” The Tennessee Supreme Court held that he was entitled to benefits at the statutory maximum of six times his medical impairment.

The court rejected the restaurant’s argument that the maximum multiplier possible was meant to punish it for mishandling the claim rather than an assessment of disability.

For more:  http://www.riskandinsurance.com/story.jsp?storyId=533352818

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Filed under Claims, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Property Risks: Indiana Restaurant Suffers "Severe Structural Damage" As Car Crashes Into Dining Room; Customer Hospitalized In Serious Condition

“…the building suffered severe structural damage…the Indianapolis Fire Department’s Structural Collapse Rescue Team was called in to secure the building and prevent it from further collapse…the female customer was taken to (the hospital) in serious condition…”

Wayne Township Fire crews responded to an accident near West Washington Street and Lynhurst Saturday after an SUV crashed into the dining room of a restaurant – pinning a customer between the car and the counter.

A passenger inside the SUV said she and her daughter-in-law, who was driving, were headed east on Washington when a van pulled out in front of them.  She said her daughter-in-law swerved to avoid it, but lost control and crashed into the building.

Mariah Taylor was working at a fast food restaurant next door when she heard the crash, ran over to help along with a co-worker, and saw the woman who was pinned.

The passenger in the SUV suffered only a scratch. She said her daughter-in-law was able to get out of the vehicle on her own.

Wayne Township Fire officials said they haven’t been able to confirm the number of employees in the business at the time of the accident. There were no other injuries reported.

For more:  http://www.wishtv.com/dpp/news/local/marion_county/suv-crashes-into-restaurant

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Filed under Claims, Guest Issues, Injuries, Insurance, Management And Ownership

Hospitality Industry Legal Risks: "Data Breach Class-Action Lawsuits" Are Increasing As Judges Widen View To Include "Future Damages"; Average Settlements Of $2500 Per Plaintiff

“…Until a couple of years ago, courts would routinely dismiss lawsuits stemming from data breaches, such as the latest in South Carolina, unless the victims could show specific damages. Judges have since widened their view and are awarding class-action status to lawsuits that can show actual damages or a real possibility of future damages…”

The payout for companies on the losing side of a class-action suit can be substantial. A recent survey of data breach litigation found the average settlement award of $2,500 per plaintiff, with mean attorney fees reaching $1.2 million, according to a study by Temple University Beasley School of Law.

How federal courts define the damages people suffer from data breaches is broadening dramatically, leaving unprepared companies at greater risk of big payouts in class-action lawsuits, lawyers from a prominent law firm say.

Jeffrey Vagle, a lawyer with Pepper Hamilton, described as a “sea change” judges’ thinking. “Courts are starting to pick up on the fact that the data that can get out there can cause serious harm, maybe not immediately, but sometime in the near future,” Vagle said.

Examples include a case in which a laptop containing unencrypted personal data of Starbucks employees was stolen. While there was no evidence that the data was misused, the Ninth Circuit Court ruled in 2010 that the risk alone was enough to warrant a lawsuit, Vagle and colleague Sharon Klein said in a Client Alert published on the law firm’s website.

Data breaches have become a fairly common occurrence among companies of all sizes. Last year, 174 million data records were loss in 855 separate incidents, according to a recent report from Verizon. A 2011 Ponemon Institute survey of 583 IT and IT security professionals in the U.S. found that 90 percent of the organizations they represented had suffered at least one data breach.

To lessen potential damages, Pepper Hamilton recommends beefing up technical and physical security wherever possible. While no technology is 100% hacker proof, courts tend to compare what a company has in place to what is considered best practices for businesses of the same size and in the same industry. Taking all reasonable steps to prevent data theft can lessen damages.

Also, information shouldn’t be linked to individuals, unless absolutely necessary, and a notification policy needs to be in place, so people affected by data breaches are warned as quickly as possible.

A bill pending in Congress would set a national standard for data breach notification, replacing the variety of state laws that exist today. Introduced in June, the Data Security and Breach Notification Act would also set maximum damages and define what is considered a breach.

Irrespective of the bill’s fate, companies need to establish clear policies and procedures for handling data breaches when they occur. Klein recommends a dry run to ensure that everyone understands the steps that need to be taken.

“Many companies still believe that it only happens to the other guy,” Klein said. “And because of that, [they] have not done the blocking and tackling and preventative work upfront.”

For more:  http://m.csoonline.com/article/720128/courts-widening-view-of-data-breach-damages-lawyers-say?goback=.gde_922967_member_180838402

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Filed under Claims, Crime, Guest Issues, Insurance, Liability, Management And Ownership, Risk Management, Theft

Hospitality Industry Property Risks: Hotels Suffer Extensive "Water Damage" From Hurricane Sandy, Requiring An "Extraordinarily Complicated Repair Process"

“…when it comes to water damage, trust the experts…hotels in New Orleans made it through Katrina and Gustav with clear emergency plans in place. And where there is water, there’s potential for mold.”

“Mold and water damage may be confounding to many hotel managers because it is not something one customarily knows a lot about,”

Hotels in the affected areas felt Hurricane Sandy’s hardest punch Monday night, but as properties from the East Coast to the Midwest deal with storm damage and after-effects, it’s worth it to revisit safety and security procedures for everything from water damage to dealing with irate guests. Here’s a quick roundup of articles from current sources and Hotel Management’s archives to help navigate the storm:

CRISIS COMMUNICATIONS
First off, Eblin Group’s Scott Eblin shares the five tips leaders can glean from New York City’s Mayor Michael Bloomberg about crisis communications. The gist: project quiet confidence, be consistent and frequent, be relevant, make specific requests, and put the team front and center.

Next check out “Crisis situations call for clear communication plans” from the Hotel Management archive.

CLEANING UP
Learn from hoteliers who dealt firsthand with Hurricane Katrina; when it comes to water damage, trust the experts. From “Lessons learned in the Big Easy,” (Hotel Management, 2009) see how hotels in New Orleans made it through Katrina and Gustav with clear emergency plans in place.

And where there is water, there’s potential for mold. Check out the EPA’s list of ten things to know about mold here, as well as resources for flooding and mold remediation. (Scroll to the bottom of the article).

It will take some time to assess flood damage following Hurricane Sandy, but one lesson hoteliers have learned over the years is to hire the experts when it comes to mold damage. As Colin Reed, Gaylord Entertainment’s chairman and CEO, said following the extensive Gaylord Opryland flooding in 2010, “flood damage requires an extraordinarily complicated repair process.”

Not only is the repair process something best left to experts, the legal issues also may be too murky to handle on your own. “Mold and water damage may be confounding to many hotel managers because it is not something one customarily knows a lot about,” said Karen Morris, a lawyer specializing in hotel litigation and Hotel Management’s legal columnist. “The good news is that managers do not need to be even semi-experts in this field. Rather, hire an expert and follow his/her advice concerning frequency of inspections, methods of inspection, and necessary clean up.”

So what about insurance claims? Check out Hotel Management archived articles about contingent business interruption coverage and steps for handling an insurance claim.

For more:  http://www.hotelmanagement.net/property-security-and-safety/what-you-need-to-know-about-cleaning-up-after-sandy

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Filed under Claims, Flood Insurance, Insurance, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Property Risks: Nevada Restaurant Fire Caused By "Overheated Commercial Stove" That Led To Wood In Attic Catching Fire; $75,000 In Damage

“…Investigators say over the last year or so, overheating from a commercial stove led heat to creep up a wall and into the attic of the building, getting wood hot enough to finally catch fire…”

An overheated stove led to the fire that caused $75,000 in damages to a Genoa restaurant Friday morning.

Douglas County investigators say shortly before 9AM, they got the call about the fire at the Genoa Station Grill and Bar, a business about 18 months old near Genoa Town Hall.

The fire broke out in the kitchen area and was contained to the kitchen and attic area. SR 206, which runs through Genoa , was closed for about two hours. No one was hurt.

For more:  http://www.kolotv.com/home/headlines/Fire-Damages-Genoa-Restaurant-176039641.html

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Filed under Claims, Fire, Insurance, Maintenance, Management And Ownership

Hospitality Industry Property Risks: Iowa Restaurant Kitchen Fire Starts In "Under-The-Counter Appliance"; $40,000 In Structural And Equipment Damage

“…The cause…was believed to derive from a small under-the-counter appliance in the kitchen… total assessed damage is around $40,000, half in structural damage and another $20,000 in restaurant contents, including cooking equipment and televisions…”

A Wednesday morning fire caused an Iowa City late-night Greek-American restaurant to close suddenly. According to Iowa City Fire Department Battalion Chief Brian Greer, a small kitchen fire began in Mega Bite at the Towers apartment complex at 335 S. Gilbert St. at approximately 10:08 a.m.

“We’re really grateful the sprinkler system was in place,” Greer said. “It took less than 15 minutes for the fire to be out.”

The building, owned by Michael’s Properties, which owns several other buildings downtown, is worth well over $4 million and the damage was mostly contained to Mega Bite, Greer said.

Minor water and smoke damage resulted in the apartments on the first floor as well.

For more:  http://www.dailyiowan.com/2012/10/25/Metro/30543.html

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Filed under Claims, Fire, Insurance, Maintenance, Management And Ownership

Hospitality Industry Property Risks: North Carolina Hotel Fire Caused By "Electrical Short In Air Conditioner"; 18 Rooms And $15,000 In Damage

“…Officials said 18 rooms were destroyed after an electrical short in an air conditioner unit caused a fire in a room on the third floor…about $15,000 in property damage and about $30,000 in content damage was reported…”

Fire officials said 18 adults were displaced and one injury was reported after a hotel fire Tuesday night in Winston-Salem. Authorities said 24 firefighters from various units had the situation under control within about 30 minutes.

Authorities said the Red Cross responded and the victims were moved to the Quality Inn in Winston-Salem and the Village Inn in Clemmons. Details on the reported injury were not released.

For more:  http://myfox8.com/2012/10/17/officials-18-adults-displaced-in-winston-salem-hotel-fire/

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Filed under Claims, Fire, Guest Issues, Insurance, Liability, Maintenance, Management And Ownership