Category Archives: Conferences

by Ida | May 5, 2015 · 8:26 am

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

CH&LA and AAHOA have once again partnered to present the annual Northern California Hotel & Lodging Conference.Â This year the event is moving back to the DoubleTree San Jose.Â Each year this event gathers together over 300 hoteliers who enjoy the free educational seminars, updates on industry topics and to attend the trade show.

The show will include the usual abundance of networking opportunities, general session luncheon, and of course the trade show, the largest of its kind in Northern California.Â Over 100 vendors will be eager to show off the latest industry products, many who offer special rates and discounts for this conference.Â There will also be a reception in the trade show at 4:00 pm, with appetizers, soft drinks, no-host bar and lots of networking.

For more:Â http://bit.ly/1zkW1gW

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Filed under Conferences, Employee Practices, Hotel Industry, Insurance, Liability, Management And Ownership, Risk Management, Social Media, Technology, Training, Workers' Compensation

Tagged as AAHOA, Annual Conference, Arrest, California, California Hotel & Lodging Association, CH&LA, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, DoubleTree, DoubleTree San Jose, Educational Seminar, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Conference, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, May 2015, Mobile Technology, Motels, Northern California, Northern California Hotel & Lodging, Northern California Hotel & Lodging Conference, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | April 16, 2015 · 9:23 am

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

To get a glimpse inside one of our California Hotel & Lodging Trade Shows, click here.

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as California, California Hotel, CH&LA, Conferences, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Conference, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Northern California, Northern California Hotel & Lodging, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Surveillance, Swimming Pools, Technology, Videos

by Ida | February 27, 2015 · 10:14 am

Hospitality Industry Management Update: “Hotel Room Piracy Shows Dramatic Increase”

â€œThereâ€™s no reason anyone should book outside the block, and if you do, we cannot be responsible.Â When we see 30 rooms held with no name, immediately thereâ€™s a red flag. Yes, sometimes organizations do that, as they need the rooms, but a red flag goes up nonetheless,â€ Dominguez added.

Meeting, incentive, convention and exhibition business is under attack by pirates.

To be more specific, event room blocks are increasingly feeling the effects of room block piracy, in which third partiesâ€”sometimes thieves out to steal credit card information and sometimes more legitimate sourcesâ€”effectively funnel attendees away from official host hotels.

The practice results in host hotels having no record of these attendeesâ€™ reservations; attendees themselves thinking they made the booking through a legitimate source, and meeting and event planners often having to pay attrition fees for not fulfilling room-block agreements with host hotels.

Suffering are the attendee, who loses money to the pirate; the hotel, which might have replaced â€œnon-bookingsâ€ with less-valuable business, and the event planner and event itself, which run the risk of ruined reputations.

For more:Â http://bit.ly/18uSCWq

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as Crime, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Room Piracy, Hotel Security, Hotel Staff, hotel workers, Hotels, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, Online Branding, P3, Petra Risk Solutions, Risk, Risk Management, Risk Management Update, Room Blocks, Security

by Ida | February 19, 2015 · 8:40 am

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Also of concern to hotels is the Dark Horse Virus, Shortz said. This virus is meant to capture sensitive data business travelers might have on their devices. She said it presents itself as a system update when a user logs onto a hotelâ€™s Wi-Fi network and is prompted to type in their name and room number…Data hacks will continue to happen in the hotel industry, the presenters said. During an interview with Hotel News Now following the session, Garfinkel said itâ€™s not a matter of if a hotel company is hacked, but when.

Lara Shortz surveyed the crowd Tuesday at the Hospitality Law Conference and asked attendees to raise their hands if theyâ€™ve been involved in a data breach.

â€œIf you havenâ€™t raised your hand, you should,â€ Shortz, an attorney at Michelman & Robinson, said during a session titled â€œAnatomy of a hospitality data breach.â€

The session was especially timely given reports that White Lodging was again targeted by data haxkers. In 2014, malware was found in the food-and-beverage outlets of 14 of Â its hotels a year ago.

For more:Â http://bit.ly/1G81ko8

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Filed under Conferences, Crime, Employee Practices, Management And Ownership, Risk Management, Technology, Theft

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Data Hack, Data Recovery, Data Security, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Data Breach, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Security Breach, Security Data Breach, Surveillance, Technology, Training

by Ida | February 6, 2015 · 9:03 am

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

The speakers, panelists, roundtable hosts, and facilitators of the 2015 Hospitality Law Conference represent the full spectrum of key roles in the hospitality industry: Private attorneys, hotel and restaurant corporate counsel, risk managers,finance executives, real estate developers, human resources managers, loss prevention managers, insurance brokers, and hotel and restaurant owners, managers, and operators

Hospitality Insurance and Loss Prevention Summit:Â The Petra Risk Solutions Hospitality Insurance and Loss Prevention Summit converges insurance, risk, LP, legal and finance to break down the silos of these functional areas. As we do each year, we begin with the top claims that have occurred over the last twelve months and the best practices to prevent them from occurring at your hotel or restaurant. As Worker Compensation Claims are becoming more of a challenge for the industry, we will take a deeper dive into best practices for prevention, claims handling and back to work policies.

For more:Â http://bit.ly/1zX3RBh

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Filed under Conferences, Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Americans with Disabilities Act, Arrest, Bed Bugs, Conference, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, EEOC, Employees, Finance Executives, Fire, Guest Safety, Health Hazards, HLC15, Hospitality, Hospitality Industry, Hospitality Law Conference, Hospitality Lawyer, Hotel Branding, Hotel Crime, Hotel Damage, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Insurance Brokers, Lawsuits, Legal Issues, Legal Risks, Liability, Loss Prevention, Managing Risk, Marketing, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Petra Risk Solutions Hospitality Insurance, Pool and Spa Safety, Private Attorneys, Property Damage, Real Estate Developers, Restaurant Employees, Restaurants, Risk, Risk Management, Security, Stephen Barth, Surveillance, Swimming Pools, Technology, Theft, Videos, Water Damage

by Ida | January 6, 2015 · 9:49 am

Hospitality Industry Management Update: “How Hotels Can Prepare for a Spike in Business”

While emergencies may force some on-the-fly thinking, citywide festivals, high-profile conventions, and major sporting events offer the luxury of time to fully prepare. Hotels make good use of those monthsâ€”years, in some casesâ€”addressing the situation from multiple angles, says Javier Rosenberg, COO, Americas, Carlson Rezidor Hotel Group. If the event involves public figures, security is enhanced to keep celebrities separate from fans. If traffic will be heavy, alternate travel routes are identified and schedules adapted to reach destinations on time.

Talk to anyone who has worked in the hotel industry for any length of time, and chances are you can uncover a story or two involving a surprise guest surge. For Robert Holmes, one of his most poignant experiences occurred less than two hours into his first morning manning the front desk at the Park Hyatt Washington D.C. in Georgetown on Sept. 11, 2001.

â€œI was standing at my desk, and I saw all of these people coming in,â€ Holmes remembers. â€œI turned to my staff and said, â€˜Weâ€™re going to get through this.â€™â€ Prompted by a bomb threat, the hotel across the street evacuated its guests to the lobby of the Park Hyatt. With flights suspended and the local community on high alert because of the attack on the Pentagon two miles away, visitors were seeking both rooms and solace. Guests who had anticipated checking out suddenly had nowhere to go, while newcomers needed a place to stay.

For more:Â http://bit.ly/1xBjigV

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Filed under Conferences, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Tagged as Conventions, Death, Emergencies, Employees, Energy Sources, Evacuation Plan, Festivals, Fire, Front Desk Staff, Guest Safety, Guest Surge, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Legal Issues, major sporting events, Medical Care, Motels, Natural Disasters, P3, Petra Risk Solutions, Risk Management, Safety, Security, Super Bowl, Surveillance, Technology

by Ida | December 11, 2014 · 10:04 am

Hospitality Industry Technology Update: “Emerging Digital Trends in the Hotel Sector”

One of the most exciting things was Turning OFF and ON the lights and controlling Air-conditioning with the of apps. IT departments in major hotels are also looking at TV based motion and voice controls, and presence detectors to allegedly making it easy for the guests, while at the same time â€“ controlling energy.

Hotels are embracing digital in a big way, as they seek to distinguish themselves from the competition by offering compelling reasons to stay with them, over the competition.

One of the emerging trends is taking advantage of the technology in your pocket. Â At select Starwood hotel brands around the world, guests will no longer have to fumble for their room key card at the bottom of their bag now that the chain has rolled out keyless technology that opens doors with the swipe of a smartphone. Starwoodâ€™s SPG Keyless program is being called a first for the hotel industry and will roll out to 10 hotels around the world in markets like Beijing, Doha, Hong Kong, New York, and Singapore.

For more:Â http://bit.ly/1zBH5h9

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Filed under Conferences, Hotel Industry, Management And Ownership, Technology

Tagged as Brand Marketing, Cybersecurity, Digital Trends, Employees, Generation Y, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Technology, hotel workers, Hotels, IT Department, Managing Risk, Millennials, Mobile Technology, Motels, Petra Risk Solutions, Smart Watches, Starwood Hotels, Technology, Wearable Tech

by Ida | November 25, 2014 · 9:37 am

Hospitality Industry Management Update: “Avoid Being a Target of Room Block Poachers, Pirates”

The APEX workgroup is focused on educating the market on what meeting planners and suppliers can do to help minimize the impact of these poachers, pirates, and new disruptive companies. Consumer education is another important piece of the puzzle, especially as recent headline-grabbing breaches have made data security top of mind. â€œItâ€™s important to let people know we cannot control their data if theyâ€™re not booking through the official housing agency and the official hotel,â€ he says.

Room block poaching refers to businesses that actively seek to recruit or divert event attendees away from official room blocks and into other hotel bookings. â€œThis is pervasive,â€ says Mike Dominguez, senior vice president of corporate sales at MGM Resorts International. â€œItâ€™s touching everybody now, primarily in the big cities that have larger citywide conventions.â€

Dominguez is part of a workgroup formed by the Convention Industry Councilâ€™s Accepted Practices Exchange (APEX) that intends to develop awareness and best practices for minimizing the impact of room block poaching.
The practice isnâ€™t new, but technology has made it easier for accessibility to a customer, Dominguez says. Poachers attack public information, such as exhibitor lists on conference websites.

For more:Â http://bit.ly/1vKaPbs

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hotel Employees, Hotel Guest, Hotel Safety, Hotel Security, Hotels, Legal Issues, Lodging Magazine, Managing Risk, Mobile Technology, Motels, Petra Risk Solutions, Risk Management, Room block, Security, Technology, Training

by Ida | September 12, 2014 · 3:08 pm

Hospitality Industry Conference Update: “15th Annual California Tourism Safety & Security Conference”

Last years conference was a huge success and we could not be more excited to be back!Â Come see Petra’s own Director of Risk Management, Todd Seiders, along with other members of the Petra P3 team. We hope to see you there!

For more information on our P3 team:Â http://bit.ly/WUWpWi

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as California, CH&LA, Costa Mesa, Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality Industry, Hotel Employees, Hotel Guest, Hotel Safety, Hotel Security, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Mobile Technology, Motels, Networking, Petra Risk Solutions, Protection, Risk Management, Safety, Security, Surveillance, Technology, Theft, Todd Seiders, Tools, Tourism, Training

by Ida | August 12, 2014 · 9:08 am

Hospitality Industry Conference Update: “2014 Northern California Hotel & Lodging Conference”

Petra’s Director of Risk Management, Todd Seiders, and Loss Control Manager, Marco Johnson, will be in attendance and giving presentations on “Current Hotel Security Issues & Updates” and “Best Housekeeping Practices”

For more information, or to register for the event, check out the conference website here: http://bit.ly/V8Mco5

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as AAHOA, California, California Hotel & Lodging Association, Conference, Employees, Guest Safety, Health Hazards, Hospitality Conference, Hospitality Industry, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Safety, Hotel Security, Hotels, Housekeepers, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging, Marco Johnson, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, San Francisco, Security, Surveillance, Technology, Todd Seiders

Category Archives: Conferences

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

Hospitality Industry Management Update: “Hotel Room Piracy Shows Dramatic Increase”

Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”

Hospitality Industry Conference Update: “2015 Hospitality Law Conference”

Hospitality Industry Management Update: “How Hotels Can Prepare for a Spike in Business”

Hospitality Industry Technology Update: “Emerging Digital Trends in the Hotel Sector”

Hospitality Industry Management Update: “Avoid Being a Target of Room Block Poachers, Pirates”

Hospitality Industry Conference Update: “15th Annual California Tourism Safety & Security Conference”

Hospitality Industry Conference Update: “2014 Northern California Hotel & Lodging Conference”

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