Category Archives: Crime

by | December 28, 2012 · 6:50 am

Hospitality Industry Theft Risks: Wisconsin Hotel Manager Charged With Stealing More Than $28,000; Purchased Prepaid Credit And Gift Cards From Company Accounts

A police audit of credit card purchases made by Huff on her company account revealed $19,603 in prepaid Visa and other gift card purchases made at a local grocery store during a six-month period. Investigators also employee theftdiscovered checks Huff wrote for personal use as well as additional credit card purchases for a cellphone, a computer, auto insurance and auto repairs.

A Schofield woman charged with stealing more than $28,000 from two hotels she managed will be sentenced Jan. 10 after reaching a plea deal with prosecutors. Gretchen Huff, 32, was charged in March with embezzlement after investigators discovered thousands of dollars in unauthorized charges to her employer’s credit card for personal purchases. Huff is the former general manager of two Ghidorzi Co. hotels, the Country Inns and Suites in Schofield and the Fairfield Inn and Suites in Weston.

Managers at Ghidorzi Cos. became suspicious of Huff in January after discovering a one-week van rental in August 2011 for $1,029. Police say Huff paid for the rental with a business credit card issued in her name. Huff admitted renting the van to go on vacation with her children in Nebraska and offered to pay back the money. Further investigation by Ghidorzi officials uncovered additional unauthorized charges, including $2,000 for a used car and stereo equipment Huff said she purchased for a boyfriend in Chicago.

For more:  http://www.stevenspointjournal.com/article/20121228/SPJ0101/312280278/Sentencing-set-woman-charged-hotel-thefts?odyssey=mod|newswell|text|FRONTPAGE|s

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by | December 14, 2012 · 7:05 am

Hospitality Industry Security Risks: Hotel Electronic Door Locks In "Various Stages Of Being Repaired"; "Mechanical Caps And Security Screws" Provided To Block Hackers

In October, hotel insurance-related company Petra Risk Solutions issued its hotel clients an alert headlined, “Crime Alert – Onity Guestroom Door hackers are for real.”

Onity Electronic LockIn Florida, Petra loss prevention expert Todd Seiders said he received reports that a hacker had been seen carrying a laptop and using a key card – possibly connected to the laptop – to open locked guestroom doors.

The locks on more than 1 million guestroom doors are in various stages of being repaired, following the revelation this summer that they may be vulnerable to hackers.

The New York Marriott Marquis, the biggest hotel in Manhattan, for instance, just completed updating all of its nearly 2,000 door locks. The hotel is one of thousands of properties with guestroom locks manufactured by Onity, a division of United Technologies. An Onity website also shows Sheraton, Hyatt, Holiday Inn, Fairmont, Radisson and other well-known hotels from Paris to Perth as also having its locks updated.

The hacking tool, according to Petra’s alert, could be made for about $50 in easy-to-acquire electronic parts.

“Please train and notify your hotel staff that these burglaries are spreading across the country,” Petra’s alert cautioned hoteliers. “Hotel staff should be vigilant while they are on the guest floors and paying attention to guests walking through hallways…Take time to watch guests walking through your hallways to ensure they are going to a room and entering it. Be very suspicious of someone carrying a laptop or small bag wandering the hallways. Greet guests and ask them if they need assistance.”

Onity did not immediately return an e-mail seeking comment about the issue. But in a statement updated for December on its website, Onity says that as of Nov. 30, it has shipped hardware to fix 1.4 million hotel door locks. The hardware includes mechanical caps and security screws that “block physical access to the lock ports that hackers use to illegally break into hotel rooms.”

For more:  http://www.usatoday.com/story/hotelcheckin/2012/12/14/hotels-fixing-flaw-that-made-room-locks-vulnerable-to-hackers/1769081/

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by | December 12, 2012 · 7:22 am

Hospitality Industry Theft Risks: Illinois Restaurant Manager Charged With Stealing Over $10,000 In Employee Paycheck Scam; Forged Names On Bogus Paychecks

“…she allegedly used information records of at least four former workers to pull off the scam, which came to light only after one of those former workers took concerns to the restaurant’s owner…created the accounts, employee theft“clocked in” workers to show they worked certain hours and then forged their names on the resulting paychecks…”

The manager of the Jerseyville McDonald’s restaurant was charged this week, accused of theft for allegedly using former workers’ information to create bogus paychecks that she cashed for herself.

The amount of money involved is likely in the tens of thousands of dollars, although Jersey County State’s Attorney Ben Goetten said the case still is being investigated.

“This should be a wake-up call to other business owners out there,” he told The Telegraph.

Officially, the amount of money taken is listed in the charge as between $10,000 and $100,000.

The alleged victim, Lora Dover of Carrollton, said she became alarmed after being told by Medicaid that she was not eligible for her latest disability check because of unreported income from 2012. Turns out, she had not worked at the McDonald’s in 2012.

For more:  http://www.thetelegraph.com/news/local/article_8692a192-43e5-11e2-b4f6-001a4bcf6878.html

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by | November 26, 2012 · 1:41 pm

Hospitality Industry Security Risks: Recent Texas Hotel Room Robberies Linked To "Electronic Lock Hacking"; Thefts Involving Digital Devices Expected To "Explode Nationally"

“…the Houston Hyatt may not be the only site hit with the Onity hack. An alert published by the insurance firm Petra Risk Solutions in October claimed that “several” hotels in Texas have had their locks opened with Brocious’ technique. Todd Seiders, a former Marriott security director who now works as director of risk management at Petra, says he spoke with the general manager of one of those hotels, who knew of at least three Texas hotels affected in total…”

“…hotels with Onity locks need to either shell out for Onity’s circuit board fix or at least block access to their locks’ ports, says Todd Seiders of Petra Risk Solutions–he estimates that more than 80% of his customers have implemented a fix since August, but says that many more hotels around the world may not have been so careful…”

Whoever robbed Janet Wolf’s hotel room did his work discreetly. When Wolf returned to the Hyatt in Houston’s Galleria district last September and found her Toshiba laptop stolen, there was no sign of a forced door or a picked lock. Suspicions about the housekeeping staff were soon ruled out, too—-Wolf says the hotel management used a device to read the memory of the keycard lock and told her that none of the maids’ keys had been used while she was away.

Two days after the break-in, a letter from hotel management confirmed the answer: The room’s lock hadn’t been picked, and hadn’t been opened with any key. Instead, it had been hacked with a digital tool that effortlessly triggered its opening mechanism in seconds. The burglary, one of a string of similar thefts that hit the Hyatt in September, were real-world cases of a theoretical intrusion technique researchers had warned about months earlier—one that may still be effective on hundreds of thousands or millions of locks protecting hotel rooms around the world.

Last month Houston police arrested 27-year-old Matthew Allen Cook and charged him with theft in a September 7th break-in at the Hyatt House Galleria. Police also listed Cook as a suspect in the theft from Wolf’s room four days later and that of another guest at the hotel. Cook, who has a prior history of arrests for thefts and burglary, was identified when an HP laptop stolen from one of the hotel rooms was found in a local pawn shop, where staff helped police to identify him.

For more:  http://www.forbes.com/sites/andygreenberg/2012/11/26/security-flaw-in-common-keycard-locks-exploited-in-string-of-hotel-room-break-ins/?goback=.gde_76056_member_189780979

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by | November 23, 2012 · 9:08 am

Hospitality Industry Crime Risks: North Carolina Motel Damaged After Meth Lab Explodes Inside Room

Agents with the State Bureau of Investigation donned chemical gear to sift through the rubble of the motel room to determine the cause of the explosion. Investigators said some of the materials used to make methamphetamine are highly flammable.

The front of a Dudley motel blew out early Friday when a methamphetamine lab inside one of the rooms exploded, authorities said. The explosion occurred at about 4:15 a.m. at the Old Goldwater Motel, 3428 U.S. Highway 117 Alternate. The Mar-Mac Fire Department responded to the motel, but authorities said the building sustained little or no fire damage.

Valentine Morales, who lives at the motel with his family, said the explosion awakened him as he slept on a sofa. He said his first thoughts were for his wife and three children sleeping in the next rooms.

Two of the people injured in the blast ran to Jeffrey Aultman’s house nearby for help.

“It scared me. I was getting ready to go out the door, and it was bang, bang, bang, and it shook me up,” Aultman said, noting that he initially thought the men at his door had been in a vehicle wreck.

Two of the injured drove themselves to Wayne Memorial Hospital in Goldsboro, authorities said. Wayne County EMS took two more people to the hospital.

For more: http://www.wral.com/news/local/story/9255785/

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by | November 17, 2012 · 7:18 am

Hospitality Industry Theft Risks: Hawaii Hotel Store Shoplifter Steals $2,000 Worth Of Merchandise; Surveillance Cameras Record Theft

A shoplifter brazenly stole more than $2,000 worth of merchandise from a small clothing and jewelry shop in a Waikiki hotel. The whole theft was recorded on surveillance cameras, and the video has been posted online in an effort to nab the suspect.

[youtube=http://www.youtube.com/watch?v=L7CoKibjaDo&feature=youtu.be]

The theft happened Nov. 5 at the Angels By The Sea store at the Waikiki Beach Marriott Hotel. The surveillance video clearly shows a woman looking through some of the clothing. She then removes the clothing from its hanger, rolls it up, and casually puts it in a large bag.

The store’s owner said the woman told the sales clerk a story. According to store owner and designer Nina Thai, the woman claimed to be a jewelry designer from Kauai. “‘I make a lot of jewelry, so I want to have time to take a look so leave me alone,'” Thai said the woman told the clerk.

The store usually has two or three clerks on duty, but Thai said the store was short-handed that day, and only had one clerk at the time. And when that lone clerk was busy with a customer, the shoplifter helped herself to the jewelry.

The store’s management said they discovered the theft because the shoplifter had moved a lot of the jewelry from their usual places. “Because we stay in here more than at home,” said Thai. “So we remember every single item.”

And then they saw the surveillance video, and watched as the woman took earrings, necklaces, pendants, leggings and tops. The haul was the by far the biggest theft in the store’s three-year history.

For more:  http://www.hawaiinewsnow.com/story/20124145/shoplifter-ignores-surveillance-cams-video-now-on-youtube

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by | November 16, 2012 · 8:58 am

Hospitality Industry Security Risks: Major Hotels Increase Review Of Guest Security Processes After Recent Reports On Door Lock Vulnerability

“…An assault on guests or theft of their belongings during a hotel stay can result in a court case…the “reasonable person” test is used to determine the outcome. If hotel owners are made aware of a procedure or item in their property that is not keeping the guest safe, they are required to do what a reasonable person would do under those circumstances. “And if they don’t, they’re negligent…”

Recent media reports scrutinizing the vulnerability of guestroom door locks have brought hotel guest safety issues to the forefront of hoteliers’ minds. As the media and traveling public continue to express their concerns, hotel companies are taking steps to ensure a safe environment for guests.

Marriott International, for example, issued a statement on its website that said the company is in the process of implementing solutions to resolve any issues with door locks that could compromise guest safety.

Reevaluating standards and policies
As hotel management companies and major hotel brands continue to review security processes and implement solutions, there are a few points for hoteliers to keep in mind when it comes to guest safety, according to Fred Del Marva, president of hotel consulting firm Del Marva Corporation.

Guest safety starts at the front desk during the check-in process, Del Marva said. The standard policy throughout the industry is for front-desk employees not to verbally issue guests their room numbers, he said.

For more:  http://www.hotelnewsnow.com/Articles.aspx?ArticleId=9384&par1=z7Vqd2AtHfkNLvAuP25I0Q==&par2=2EAFVJU1Lms7zTjNNV7iNMJVd1wKf1Q9bx5n/Mqpu2K12/66UcXBIn1NuEvyifCh&goback=.gmp_922967.gde_922967_member_186188808

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by | November 12, 2012 · 7:49 am

Hospitality Industry Crime Risks: Florida Restaurant Thieves Steal Safe Containing $35,000 In Cash; Break In Through Wall In Business Next Door

“The burglars got into the restaurant by breaking into a neighboring business and entering through a wall. Once inside the restaurant, they took the safe and the surveillance system…”

Thieves broke into a restaurant on Flagler Street overnight, stealing a safe that contained $35,000 in cash.
According to NBC 6, thieves broke into El Caribe Cafe at 7173 W Flagler Street sometime between midnight and 4 a.m. Monday morning.

About four months ago, thieves broke into the same restaurant, entering through the roof.

Police are investigating the crime, and doubt one thief acted alone. Miami police spokesperson Kenia Reyes confirmed evidence was left at the scene, but is not disclosing what it is at this time.

For more:  http://blogs.miaminewtimes.com/shortorder/2012/11/thieves_steal_35000_in_restaur.php

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by | November 9, 2012 · 6:49 am

Hospitality Industry Crime Risks: Tennessee Hotel Rooms Broken Into By "Convicted Burglar" Using "Chiseled Tip Knife" And Keycards Stolen From Cleaning Carts

“…Police said Brown was carrying seven keycards from several hotels as well as knife with a chiseled tip that could be used to defeat locking mechanisms…He told police he had taken the keys from a cleaning cart…”

Police are investigating whether a man who allegedly broke into a hotel room in downtown Nashville had any involvement in ten other similar hotel burglary since January.

Police said the victims were inside their hotel room on the 13th floor of the Renaissance Hotel when 35-year-old Antoun Brown came in and asked where the ice machine was, and then made his way into the bathroom before leaving.

The victims told police they heard someone messing with their door lock before he came inside.

Hotel security apprehended him on the 4th floor and held him until police arrived to take him into custody.

Brown, who is a convicted burglar, was charged with aggravated burglary and possession of a burglary tool.  His bond was set at $13,000.

For more:  http://www.newschannel5.com/story/20040554/man-allegedly-broke-into-downtown-hotel-room

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by | November 7, 2012 · 7:48 am

Hospitality Industry Security Risks: Florida Hotel And Management Company Ordered To Pay $1.7 Million To Victim Of "Car Jacking" In Parking Lot; "Inadequate Hotel Security And Burned Out Lights In Parking Area"

“…evidence showed “security was present, but spent more time delivering bed items, towels, and bell carts to guests rather than patrolling the exterior of the hotel and serving as a deterrent to crime. The hotel provided a ‘uniformed housekeeper,’ not security…”

In addition, lights that would have illuminated the area where the crime occurred were burned out and hadn’t been replaced for months.

An Orange County jury Friday ordered Hilton Embassy Suites, Interstate Management Company, and SecurAmerica to pay a combined $1.7 million dollars in restitution to Troy Anderson, who was shot in 2008 while parking his car at the Hilton Embassy Suites on Jamaican Court, near International Drive.

Anderson filed a lawsuit in 2009 for the shooting that occurred on the premises of the Hilton Embassy Suites on September 26, 2008, when he was shot multiple times during a car jacking. He sustained serious and life-threatening injuries as a result. (Troy Anderson v. Hilton Hotels, et al., Case No. 2009-CA-040473-O, Fla. 9th Judicial Cir.).

A former Regional Manager, Chuck Klawitter, testified the hotel would “wait until enough lights were burned out to justify getting a ‘hi-light’ to replace the burned out lights.” Klawitter and two other former SecurAmerica employees, Emmanuel Denau, a former Quality Assurance Supervisor, and Rob Wombolt, a former Operations Manager, testified they brought their security concerns to the attention of the hotel and the security company.

Witnesses testified that the area where hotel personnel instructed Mr. Anderson to park his vehicle was “very dark,” even though it was only 50 or 60 feet from the hotel entrance. Crime Scene Investigator (CSI), Gerardo Bloise, Orange County Sheriff’s Department (OCSO), photographed and documented the scene and his photographs confirmed that a critical floodlight intended to illuminate the area where Mr. Anderson parked was not working on the night he was shot. CSI Bloise confirmed in his testimony the area was “very dark.”

Assistant Hotel General Manager, Victor Vergara, claimed and testified at trial, contrary to the evidence, that all the lights were working and the parking lot lighting was “perfect.”

Jurors also learned that a similar strong-armed robbery had occurred in the parking lot of the Embassy Suites ten days prior. Deputy Lourdes Clayton of the OCSO appeared on the scene of the armed robbery ten days earlier and was on the Hilton Embassy Suites’ property for approximately an hour. The hotel and security company denied knowing she was on the property though in following protocol she would have arrived with lights and sirens on as the call was a Code 3 emergency. She also completed an “incident report,” which is a public record and which was brought out in her testimony at trial where she verified she was on the property for “approximately an hour.” The victim who was robbed at gunpoint, 72-year-old Roger Kraft from Ohio, stayed an additional two nights at the hotel, yet the hotel and security company argued he did not tell anyone about being robbed despite the fact his wallet, cash, and credit cards were stolen. Allen told the jury the assertion was “ridiculous.” Mr. Kraft unfortunately passed away a year and a half ago.

For more:  http://news.yahoo.com/orlando-hotel-ordered-pay-1-7-million-dollars-082430903.html;_ylt=A2KJjakMeZpQcGcAaXDQtDMD

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