Category Archives: Crime

Hospitality Industry Credit Card Risks: Man Who Stole Texas Hotel Guests' "Credit Card Receipts" And "Manufactured Counterfeit Cards" To Purchase Merchandise Sentenced To Five Years In Prison

“…Authorities said Jones and another man, Randy Ray Flaharty, 31, took boxes of monthly credit card receipts of hotel guests from a storage room…”

“…The receipts, officials say, were used to manufacture counterfeit credit cards in document “boiler rooms” and card “chop shops,” which they then used to buy $300,000 worth of merchandise in Texas, Oklahoma and Louisiana...”

“…The cardholders never realized their credit card accounts had been compromised until months, even years, after they stayed at the hotel. But the damage made it hard for some of them to get loans and left lingering headaches in trying to straighten things out, officials said…”

A San Antonio man was sentenced Friday to more than five years in federal prison for stealing thousands of credit card receipts from the Emily Morgan Hotel. The theft allowed conspirators to buy hundreds of thousands of dollars worth of merchandise in three states, authorities say.

Cody Quincy Jones, 34, pleaded guilty in April to ID theft fraud, access device fraud, and aggravated ID theft. Chief U.S. District Judge Fred Biery gave him 41 months for the ID theft fraud charge and 41 months for the access device count, to run concurrently. The judge imposed 24 months on the aggravated ID theft charge, to run consecutively.

The merchandise, which included trailers, televisions, all-terrain vehicles and tires, then was resold or pawned.

The hotel didn’t learn of the thefts until August 2008, and since then, a Secret Service-led task force has ascertained it was San Antonio’s largest identity theft case, with at least 17,000 receipts stolen.

Read more: http://www.mysanantonio.com/news/local_news/article/Conspirator-in-record-setting-I-D-theft-sentenced-1439169.php#ixzz1QF7XXhYu

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Filed under Crime, Guest Issues, Insurance, Management And Ownership, Privacy, Risk Management, Technology, Theft

Hospitality Industry Information Security Risks: New "Informative Fraud Databases" Explain And Expose The Latest Scams Designed To Steal Credit Card Data

“…what about when the hotel desk calls your room because of a problem processing your credit card? Would you know better than to give the “receptionist” your number?…”

That’s just one of the 350-plus scams exposed and explained in Scam Detector for iOS, an informative fraud database that can help you avoid getting ripped off.

The app doesn’t “detect” scams so much as educate you about them. The data is divided into five categories: Auto, Face to Face, Internet, Telephone, and Travel. Within Internet you’ll find five sub-categories: Social Networking, Financials, Employment Online, Houses & Properties, and Online Auctions & Tech.

In other words, it covers all the bases–and reveals a lot of scams I guarantee you’ve never heard of. For example, you know the guy standing in line behind you at the register, the one who looks like he’s texting on his phone? He might actually be snapping photos, trying to get a readable shot of your credit card as it passes back and forth between you and the cashier.

Read more: http://reviews.cnet.com/8301-19512_7-20071984-233/scam-detector-app-saves-you-from-getting-ripped-off/#ixzz1Ppb87YjR

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Hospitality Industry Employee Theft Risks: Delaware Hotel Sales Manager Arrested For "Creating Fictitious Hotel Rewards Program Accounts" And Purchasing Goods Later Resold For Cash

“…McNeill worked at the Renaissance Hotel, part of the Marriott chain, in Tinicum Township as a sales manager until Nov. 24, according to court papers. According to court documents, McNeill allegedly created six fictitious accounts in Marriott’s rewards program and logged points into the system. Purchases using those accounts were made between October and December of last year…”

A former Delaware County hotel employee has been arrested after she allegedly used more than $103,000 worth of fraudulent “hotel points” to buy items on Skymall, the online shopping catalog.

Tia L. McNeill, 34, formerly of King of Prussia, was taken into custody on Tuesday at a Sheraton Hotel in Towson, Md., where she now works. She has been charged with theft, criminal conspiracy, receiving stolen property, and related offenses, according to the District Attorney’s Office.

Also arrested was Christopher Jordan Jr., assistant director of basketball operations at Georgia State University in Atlanta. Jordan told police he would use accounts created by McNeill to order merchandise and then resell the items for cash. He would then send half the proceeds to McNeill.

In addition, McNeill allegedly illegally obtained $26,775 worth of Marriott Visa cards, which can be used only at the hotels

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Hospitality Industry Guest Security: Texas Hotel Management Faces Questions On How A Man Stole A "Master Key" And Entered A Guest Room Before Assaulting Guests

“What shocks me most … This guy had a master key and just walked right into the kids’ room high and started swinging at them,” Hernandez said. “Thankfully the kids were screaming and (coach Joseph) Rosendo was nearby to help.”

Attempts to contact Clarion management for a comment on how they lost a master key and the attack itself were unsuccessful Saturday. Hernandez said at least it wasn’t the hotel room with his female athletes.

The coach of the Lubbock Warriors spoke out, voicing many concerns about the hotel’s security and the legal system after his squad was attacked early Friday morning, hours before a boxing competition.

Nicodemus Alvarado, 18, allegedly attacked members of the team while he was drunk and high on cocaine after using a stolen master key to gain entry into their hotel room at the Clarion on the 4300 block of West Wall Street about 12:20 a.m. Friday, police said.

Besides issues with the hotel’s security, Hernandez also raised questions about the legal system in general after he learned of Alvarado’s past.

Alvarado was arrested less than three months ago during an unrelated incident on the exact same charges: First-degree felony for burglary of habitat with intent to commit another felony and for possession of a controlled substance.

He was arrested for the first set of felonies following a March attack on a woman. He allegedly pushed his way into her residence and began assaulting her after he disconnected her emergency call to police, according to the March arrest affidavits.

Despite his $56,000 bond, Alvarado eventually was released from the county lockup. According to clerk of court records, Alvarado was only adjudicated for the misdemeanor charge of interfering with an emergency call during the March 6 incident. It was not known, as of press time Saturday evening, under what circumstances the felony charges were dropped or dismissed

Read more: Coach criticizes hotel, legal system after attack – Mywesttexas.com: Top Stories http://www.mywesttexas.com/top_stories/article_90772213-c4f4-5716-994b-a4279a012afb.html#ixzz1P4TArI00

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Filed under Crime, Guest Issues, Injuries, Liability, Maintenance, Management And Ownership, Privacy, Risk Management, Theft

Hospitality Industry Employee Security: New York Hotel Suspends Supervisor For Failing To Report "Sexual Assault" On Housekeeper In Timely Manner

“…Authorities say the businessman, who is in his 70s, attacked a maid at The Pierre hotel…The hotel… suspended the supervisor of housekeeping for not reporting the alleged assault…”

The maid told her superiors that she was assaulted that night, but they said it was best to wait until the following morning to report it to the security director, a law enforcement official told The Associated Press on Tuesday. The director called police Monday morning.

A businessman and former chairman of a major Egyptian bank charged with sexually abusing a housekeeper at a luxury Manhattan hotel is being held on $25,000 bail and has been ordered to hand over his passport because he is considered a flight risk. Omar was arraigned on two counts of sexual abuse and forcible touching.

Authorities say the maid was called to Omar’s room Sunday evening to drop off tissues. District Attorney Nicole Blumberg said that when the victim entered the room, the defendant grabbed her in a bear hug and her kissed her on the lips and neck and told her repeatedly that he liked her, before grabbing her breasts.

The prosecutor said that as the maid tried to get away, he grabbed her in a second bear hug, grinding his groin against her leg. She broke away again, and the prosecutor said the defendant then squeezed her buttocks.

Pierre spokeswoman Nora Walsh said in an email to The Associated Press on Wednesday that the supervisor of housekeeping was suspended pending an investigation.

For more:  http://www.taiwannews.com.tw/etn/news_content.php?id=1615690

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Hospitality Industry Employee Safety Risks: Hotel Housekeepers And Staff May Wear "Electronic Panic Buttons" To Protect Against Assault If New York Legislation Is Passed

“New York hotel workers would have electronic “panic buttons” under a new bill proposed after then-IMF chief Dominique Strauss-Kahn was charged with sexually assaulting a hotel maid…”

“…Hotel workers needing urgent help could use the panic buttons to contact the hotel’s front desk or its security, then police could be called if necessary…”

“…assaults may be undercounted, experts say, since workers may fear being sacked and employers, mindful of insurance, might not want to report assaults that are not severe….”

 Assemblyman Lancman, who chairs the Assembly’s subcommittee on workplace safety, said attacks on hotel maids and housekeepers were relatively common although he had no data to support that.

In 2009, 100 hotel maids were assaulted—70 by people, 30 by animals—according to the U.S. Bureau of Labor Statistics. But assaults may be undercounted, experts say, since workers may fear being sacked and employers, mindful of insurance, might not want to report assaults that are not severe. 

Hotel companies are examining security protocols following the incident, industry executives said on Tuesday.

 For more:  http://www.businessinsurance.com/article/20110525/NEWS01/110529923

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Hospitality Industry Employee Risks: Texas Hotel Manager Arrested For Theft As Guest Cash Payments Were Adjusted In The Computer

“….Hotel management discovered Hunter had been stealing for some time, the affidavit claimed. Officials found Hunter would check guests in and adjust off cash payments in the computer, then take the money...”

“…Hunter…was charged with theft over $1,500 under $20,000, according to an arrest warrant affidavit. Hunter’s bond was set at $5,000…”

A 30-year-old woman is suspected of stealing more than $3,000 from a Burkburnett business she worked for. On May 13, police were contacted by a representative of Sunway Hotel Management. The person said an audit of the property found money had been taken from the hotel safe, and from cash transactions.

The representative said Hunter, the general manager, said she had borrowed the missing money to pay for a child’s doctor bill, and would return it when she got paid. She was told she needed to come to the hotel to discuss the issue but never showed up.

A total of $2,618 in cash payments had been taken that way, allegedly all by Hunter. The total reached about $3,268 including petty cash from the safe.

For more:  http://www.timesrecordnews.com/news/2011/may/25/crime_beat_5-25/

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Hotel Industry Employee Security Risks: Arrest Of IMF Executive For Sexual Assault On Housekeeper Highlights Potential Dangers As Security Personnel Layoffs Leave Staff Vulnerable

“…Hotel housekeepers say they often feel a twinge of fear when they slide the key card, turn the door handle and step into a room to clean it. What will they find?…”

“…Many more (incidents) are hushed up, labor groups say, because the victims are illegal immigrants or because hotels are wary of scaring off guests. Many hotels laid off security staff during the recession, leaving workers even more vulnerable…”

For Argelia Rico, it was a naked man who touched himself as he ogled her. For Kimberly Phillips, it was a pair of dogs that tore into her leg.

Last week the former head of the International Monetary Fund, Dominique Strauss-Kahn, was charged with chasing a housekeeper around his $3,000-a-night penthouse suite and forcing her to perform oral sex on him at the Sofitel hotel in New York.

Labor groups and hotel housekeepers have reported at least 10 other such incidents in the United States in recent years, from Gaithersburg to remote Grand Island, Neb.

“It’s dangerous work,” said Yazmin Vazquez, who works at a hotel in downtown Chicago. “These customers think they can use us for anything they want, because we don’t have the power that they have or the money that they have.”

For more:  http://www.washingtonpost.com/politics/in-wake-of-strauss-kahn-arrest-hotel-housekeepers-say-jobs-often-make-them-wary/2011/05/21/AFIe6j8G_story.html

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Hotel Industry Video Surveillance Issues: San Francisco Hotel Video Tapes Are Central In High Profile Court Case Implicating Police Officers In "Illegal Search And Seizure" Charges (Video)

A San Francisco police officer accused of stealing items from a man’s residential hotel room following a drug arrest has been captured on video in a second incident, appearing to leave a residence at the Julian Hotel with property never booked into evidence.

The video, released Tuesday, May 17, by San Francisco Public Defender Jeff Adachi, comes less than a week after Adachi released surveillance footage documenting a similar incident on Dec. 30 at the Jefferson Hotel.

 [youtube=http://www.youtube.com/watch?v=B0pnz670Nj0&feature=player_embedded]

The new footage stems from a Feb. 25, 2011, illegal search and drug arrest by Mission Station officers Ricardo Guerrero, Reynaldo Vargas, Jacob Fegan, Christopher Servat and Adam Kujath. Guerrero, Vargas and Fegan were also involved in the Jefferson Hotel incident.

In the most recent video, officers can be seen walking into the building empty-handed. However, Guerrero is later seen leaving with property that appears to be consistent with a laptop inside a bag, which was confirmed missing from the room later that day along with a camera. Vargas is carrying a second bag containing unknown items. Neither bag was booked into evidence.

Officers arrested resident Jesus “Jessie” Reyes, 64, for possession for sale of methamphetamine. Prosecutors dropped the charges against Reyes May 4 after Guerrero failed to show up to testify despite a subpoena. Reyes had never before been arrested, said his attorney, Deputy Public Defender Cindy Elias.

For more:  http://sfbayview.com/2011/more-videos-reveal-illegal-searches-theft-brutality-by-sfpd/

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Hospitality Industry Guest Privacy: Hotel Management Must Standardize Privacy Procedures For Entering, Cleaning And Inspecting Guest Rooms

“If someone has a couple of articles of clothes on the bed we will move them to make the bed…if they have expensive things on the bed – purses, electronics, cameras – we will not touch that bed.”

“…if there is something sensitive, like a closed wallet or laptop, a supervisor or manager will stand at the door for the employee’s safety…”

“…keep a log on what keys have been used on the room’s electronic doors…”

“…hotels’ insurance providers require police statements for incidents…have everyone write a written statement and sign and date it…”

While every chain hotel has a set corporate policy, each individual hotel may be less stringent and abiding for the guest’s benefit.

“According to Iowa law, we can enter a room anytime we want,” Jepsen said. Generally, hotel staff won’t enter a room if they don’t suspect something may be wrong in the room, Jepsen said. With extended-stay guests, who are staying 30-40 days, they are required to enter the room a minimum of twice a week. They mainly change the sheets and make sure garbage isn’t piling up, but also they make sure their equipment isn’t damaged. By the end of 30 days, a mattress could be ruined or the guest could be smoking in the room, Jepsen said.

There are other reasons for entering a guest’s room. “There have been instances where guests put their ‘do not disturb’ sign up but they may have a medical issue,” said King. “It could go unnoticed for long periods of time.”

“In the back of our mind, we always know what our rights are and what the rights of our guests are,” she said. “You can’t always have rules written in stone.”

Protection exists for both the hotel and the guests. Country Inn & Suites and AmericInn, like most hotels, have video surveillance systems. Both also keep a log on what keys have been used on the room’s electronic doors.

With any serious crime, such as theft, the police are immediately contacted, Jepsen said. “If a guest reports a theft, it’s investigated to its fullest extent,” she said. This is also done because the hotels’ insurance providers require police statements for incidents.

“What I always do is I have everyone write a written statement and sign and date it,” Jepsen said.

For more:  http://www.messengernews.net/page/content.detail/id/538926/Hotel-rules-protect-both-operator-and-guest.html?nav=5010

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