[vimeo http://vimeo.com/68627105]
Petra Risk Solutions’ Director Of Risk Management, Todd Seiders, CLSD , offers a P3 Hospitality Risk Update – ‘Globally Harmonized System (GHS)’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Globally Harmonized System (GHS)†By Petra Risk Solutions’ Director Of Risk Management Todd Seiders, CLSD
Filed under Guest Issues, Health, Injuries, Insurance, Labor Issues, Management And Ownership, Risk Management, Training
“…The app tags related users and follows that user around for 72 hours and analyzes their tweets for signs of food poisoning symptoms like 
vomiting, abdominal pain, fever and chills. The system watches out for tweets that contain keywords like “threw up†and “tummy ache. In just four months, the nEmesis team was able to identify around 23,000 restaurant customers and detect around 480 possible cases of food poisoning. They then gave the restaurants a “health score†based on the number of incidents of people who became sick after eating there. The nEmesis team correlated their results with scores from the health department…”
Researchers at the University of Rochester developed an app called nEmesis that searches through Twitter and identifies possible cases of food poisoning. The app takes GPS data that is accessible via Twitter’s API and cross references that with the coordinates of restaurants.
One of the creators, Adam Sadilek, who now works at Google, sees the app as something that can help warn customers and as a potential tool for health officials to identify restaurants that may need to be looked into.
For more:Â http://www.psfk.com/2013/10/food-poisoning-detection-app.html
Comments Off on Hospitality Industry Safety Risks: New “Smartphone App” Searches Twitter To Identify “Possible Cases Of Restaurant Food Poisoning”; Results Correlated With “Scores From Health Department”
Filed under Food Illnesses, Guest Issues, Health, Risk Management, Technology
[vimeo http://www.vimeo.com/52038337 w=500&h=281]
http://www.petrarisksolutions.com/
Petra Risk Solutions’ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report – ‘Food Poisoning Claims’.
P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Food Poisoning Claims” By Todd Seiders, Director Of Risk Management For Petra Risk Solutions (Video)
Filed under Food Illnesses, Guest Issues, Health, Insurance, Liability, Management And Ownership, Risk Management, Training
“…to encourage kitchen efficiency, managers can also use the order system to set a performance benchmark…at Jason’s Deli, Michael Johnson 
(a regional manager) said the management has set acceptable order preparation that spans from six to eight minutes for each order. When the order has been in the pipeline for six minutes, information turns yellow on the counter/expo station display, which lets preparers know that customers have been waiting for quite a while and they have less than two minutes to finish preparing it…programming apps for tablets (also)produce analytic reports through orders, which can be sent to the management team at corporate headquarters for review. Technology use can also strengthen communication between franchisors, franchisees, and workers…”
The benefits of using tablets and technology extend beyond just table coverage for companies like Brinker International Inc. and DineEquity Inc., and possibly for Cheesecake Factory Inc. and Buffalo Wild Wings Inc. in the future. Combined with location pinpoint technology like RFIDs (radio-frequency identification), tablets can help servers quickly identify which table orders are coming from.
This will allow servers to spend less time wondering about the location they have to bring dishes to and more time on the actual delivery, giving customers an impression of operational efficiency, reducing cost for restaurant operations, and driving earnings higher. This is even more important when employment level in the United States is weak and people are still trading down to lower cost food. As Dave Praws, executive chef for Blue Lemon LLC says, “We’re able to deliver food quickly and efficiently and, in fast-casual, that’s what we are about. Without that ability, we’d be ‘slow-casual.’â€
For more:Â http://marketrealist.com/2013/10/restaurants-improve-efficiency-tablets-technology/
Comments Off on Hospitality Industry Technology Solutions: Restaurant Companies Use Tablets And New Apps To Increase Efficiency, Consistency And Maintain Order Preparation Performance
Filed under Guest Issues, Labor Issues, Management And Ownership, Risk Management, Technology, Training
[vimeo http://www.vimeo.com/52513786 w=630&h=354]
Petra Risk Solutions’ Director of Risk Management, Todd Seiders, offers a P3 Hospitality Risk Report – ‘Innkeeper’s Limit of Liability’.Â
  P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Innkeeper’s Limit Of Liability” By Petra Risk Solutions’ Director Of Risk Management Todd Seiders (Video)
Filed under Guest Issues, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management, Training
“…(the plaintiff) allegedly made her way to the bathroom and “literally stumbled upon a hidden trap in the form of an unexpected change in 
elevation between the bathroom and the bedroom, causing her to stumble and suffer severe injuries to her left leg, including a fracture The defendant is accused of failing to warn, failing to fix the change of elevation, failing to properly design the floor, failing to act as a reasonable or prudent person would under the same or similar circumstances and being otherwise negligent…(the lawsuit) seeks an unspecified amount of damages for severe and permanent injuries to her body and mind, multiple surgeries fracture necessitated, the implementation of hardware and many doctors and physical therapy visits…”
A woman who broke her leg after allegedly tripping and falling on an elevated transom is suing a local hotel where the incident occurred. Rebecca Bofinger, husband and William, filed suit against Hotel Provincial LLC, Provincial Motels Inc. and Zurich American Insurance Company in the Orleans Parish Civil District Court on August 8.
The suit states that on Aug. 9, 2012, the plaintiffs, both Baton Rouge residents, traveled to New Orleans, where they stayed at the Hotel Provincial.
Additionally, as a consequence of the accident, plaintiff William Bofinger has suffered a loss of his wife’s services, including but not limited to loss of society, loss of services, loss of consortium, and loss of love and affection.
Comments Off on Hospitality Industry Legal Risks: Louisiana Hotel Sued For “Negligence” By Woman Who Tripped On “Elevated Transom” In Bathroom; Seeks Damages For Surgeries For Fractures To Leg, Physical Therapy, Loss Of Consortium
Filed under Guest Issues, Injuries, Liability, Management And Ownership
“…There will be a brand new, state-of-the-art fire alarm system installed by the end of the year and will 
cost $99,950…the lack of self-closing devices installed in the doors may lead to a potential fire to jump to the other building, the audit noted…One of the problems that State Fire Marshal Chris Connealy reported was that there was a large quantity of combustible items stored in the unfinished basement area of the hotel (which) may overwhelm a fire sprinkler system if a fire occurs placing occupant safety and structural stability at risk…â€
The Sam Houston State University Hotel has fixed several fire hazards and are in the process of tending to the rest after they were discovered in a State Fire Marshal audit in February, according to Steve Shields, Director of Environmental Health, Safety, and Risk Management.
The University Hotel had nine fire safety problems that needed to be addressed, according to physical plant. Five of them have been fixed and the last two have been scheduled and funded. One problem that has yet to be fixed is the fire alarm system. According to the report, the fire alarm system in the hotel is inadequate and does not have the required detection devices and alarm placement.
The current alarm can’t be heard in all of the rooms, and there is no visual notification devices for the hearing impaired in the public areas. Also, the sprinkler system will not activate the building fire alarm upon activation.
Comments Off on Hospitality Industry Safety Solutions: Texas Hotel “Fire Safety Audit” Results In Installation Of $100,000 “State-Of-The-Art Alarm System”, Self-Closing Doors & Removal Of Combustible Items
Filed under Fire, Guest Issues, Liability, Maintenance, Management And Ownership, Risk Management
[vimeo http://www.vimeo.com/52470586 w=500&h=281]
Petra Risk Solutions’ Director of Risk Management, Todd Seiders , offers a P3 Hospitality Risk Report – ‘Knox Boxes’.Â
P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Filed under Crime, Guest Issues, Injuries, Insurance, Liability, Management And Ownership, Risk Management
Comments Off on Hospitality Industry Technology Trends: More Restaurants Are Installing “Electronic Payment Systems” As Many Consumers Prefer Self-Service Terminals, Use Smartphone Apps, And Visit Websites For Information
October 14, 2013 · 9:46 am“…(the plaintiff) was walking from the restaurant to the front lobby when she tripped on a bunched and wrinkled carpet, catching her toe on it and landing on her elbow…(she) had five surgeries, and when the elbow would not heal right, underwent a total elbow replacement…her medical bills totaled $240,000, which will be repaid with proceeds from the settlement, he said…as early as 2009, Holiday Inn, which was threatnening to pull the hotel’s license because of various maintenance issues, had inspected the hotel and reported that the carpet in the restaurant was loose…(attorneys) discovered that members of the hotel staff had tripped on the rug and complained to the management…”
The owners of the former Holiday Inn on North Frontage Road agreed this week to pay $1 million to a 77-year-old St. Louis woman who fractured her elbow after tripping over a loose carpet and falling as she exited the hotel’s restaurant. Heritage New London LLC, the corporation that owns the property and managed the hotel agreed to the settlement after five days of jury selection in New London Superior Court.
Norma Minke was part of a visiting tour group that stayed at the hotel on October 3, 2010, according to her attorney, Joseph M. Barnes of the Reardon Law Firm.
During the discovery process, Barnes said he deposed the corporation owner, Sunil Nayak of Princeton, NJ. Barnes said he learned that as early as 2009, Holiday Inn, which was threatnening to pull the hotel’s license because of various maintenance issues, had inspected the hotel and reported that the carpet in the restaurant was loose. The report specifically identified the location of the incident, Barnes said. He also discovered that members of the hotel staff had tripped on the rug and complained to the management.
For more:Â http://www.theday.com/article/20131010/NWS02/131019970/1047
Comments Off on Hospitality Industry Legal Risks: Connecticut Hotel Owners Settle “Negligence Lawsuit” For $1 Million; Woman Tripped Over “Bunched, Wrinkled Carpet” Which Required “Elbow Replacement Surgeries”
Filed under Guest Issues, Injuries, Liability, Maintenance, Management And Ownership
