Category Archives: Health

Hotel Industry Employee Issues: Unions Unite To Highlight “Housekeeper Workloads” And Workplace Injuries (Video)

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Hyatt housekeepers have been given excessive work loads in cleaning extra rooms to the extent that they are experiencing numerous work injuries. In addition, their exhaustion at the end of the work day is seriously eroding their family lives.

On Nov. 18, 2010 a protest was held at the Hyatt Regency Chicago to draw attention to this. Supporting the housekeepers (members of UNITE HERE Local 1) were some 50 labor and community activists, including CACOSH (Chicago Area Committee on Occupational Safety and Health) Director Emanuel Blackwell who declared “work should not hurt.”

To dramatize the excessive work load of the housekeepers, the protesters marched with mops and buckets up to the entrance of the Hyatt to explain that they were there to help the housekeepers do their work. They were not allowed in. One housekeeper brought some fitted bed sheets as examples for the management to consider instead of the non-fitted sheets the workers are forced to use, causing extra backbreaking work when making beds. When she left the sample sheets at the hotel, management had the police write her a ticket for littering. Length – 7:28. Produced by Labor Beat. Labor Beat is a CAN TV Community Partner. Labor Beat is a non-profit 501(c)(3) member of IBEW 1220.

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Filed under Health, Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hotel Industry Health And Safety Issues: Bed Bug Infestations Have Been Reported In All 50 States And Restricted Use Of Pesticides Will Make Eradication Efforts Difficult (Video)

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Prior to World War I, nearly 30 percent of all homes were infested with bed bugs. Widespread use of pesticides such as DDT all but eradicated bed bugs for nearly 50 years. But with declining use of pesticides and the elimination of DDT, bed bugs have staged a comeback and are reported in all 50 states. There is even an iPhone app that allows users to track bed bug sightings. Dr. Jeffrey Levin of the U.T. Health Science Center at Tyler discusses bed bugs in this post to the U.T. Health Science Center at Tyler’s YouTube Channel.

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Hotel Industry Employee Safety Issues: OSHA Will Target Hospitality Employers That Exhibit “A Pattern Of Non-Compliance” With An Aggressive Enforcement Campaign

“…if OSHA believes that the violation at a particular hotel is indicative of a pattern of non-compliance, then it will launch investigations into other hotels owned or operated by the same company. This company “profiling” should put all hotels on high alert…”

“… In light of the significant penalties and the new focus on enforcement from the government and labor unions, it is important for hotels to take worker safety issues seriously and to have a plan in place should OSHA launch an investigation into their respective properties…”

The housekeepers allege injuries arising from their daily room quotas and argue that cleaning rooms and lifting heavy mattresses lead to accidents and workplace injuries. The complaints allege that workers are discouraged from reporting injuries due to fear of retaliation and that monetary rewards for having a safe workplace discourages complaints. The housekeepers recommend several solutions, including changes to fitted sheets, mops and other equipment used to clean a room, as well as a cap on their daily room quota.

Hospitality employers must be on alert of similar OHSA complaints at its properties. OHSA has begun an aggressive enforcement campaign against employers when it unveiled its “Severe Violator Enforcement Program” (“SVEP”) earlier this year. Under SVEP, OSHA will target those employers who disregard their obligations through willful, repeated, or multiple violations. This will lead to a significant increase in OSHA inspections at workplaces that not only have a history of health and safety violations, but also allows for nationwide inspections of related workplaces.

 Thus, Additionally, because OSHA investigators are more likely to approach local managers at each property, it is important that these managers receive proper training on OSHA regulations and how to comply with an OSHA investigation. Accordingly, hotels should take the necessary steps now to ensure compliance with applicable federal and state requirements through attorney-client self-audits.

For more:  http://www.lexology.com/library/detail.aspx?g=c08060f9-c1d2-4b11-ba11-e20e66a39ab3

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Filed under Health, Injuries, Labor Issues, Maintenance, Management And Ownership, Risk Management, Training

Hotel Spa Health Risks: Hotel Owners Found Liable In Death Of Man Who Contracted Legionnaire’s Disease In Hotel Hot Tub

“…evidence during the trial revealed the Alabama Department of Public Health determined Handley and Howard came into contact with Legionella bacteria because it was contained in the mist produced by the hotel’s hot tub. After the men became gravely ill from the disease, department investigators went to the hotel to examine the hot tub…”
A Calhoun County jury rendered a $4.5 million verdict Thursday evening against the owners of an Oxford hotel where two people contracted Legionnaires’ disease in 2008.

It took the jury less than an hour to reach the verdict in a civil lawsuit against Devi LLC, an Oxford-based company that owns the Oxford Fairfield Inn and Suites and Courtyard by Marriot. The Fairfield Inn, which was previously named Wingate Inn in 2008, was where the incident occurred.

The lawsuit was filed by Rodney Handley and Emanuel Howard, who alleged they contracted Legionnaires’ disease after using a Wingate hot tub in May 2008. Both men worked for Jefferson County and were in the area to assist in cleanup efforts after a tornado hit Heflin. The hot tub has since been removed from the building.

Handley died of a heart attack in January of this year at age 44, but his brother, Brent Handley, continued on with the lawsuit, said plaintiffs’ attorney Todd Wheeles.

Wheeles said evidence during the trial revealed the Alabama Department of Public Health determined Handley and Howard came into contact with Legionella bacteria because it was contained in the mist produced by the hotel’s hot tub. After the men became gravely ill from the disease, department investigators went to the hotel to examine the hot tub.

“They told the hotel to close the hot tub and lock it up,” Wheeles said. “However, the next morning, the staff goes in and cleans and disinfects the area … so when the ADPH gets back to get samples, the evidence was destroyed.”

Wheeles added that evidence showed hotel management provided incorrect maintenance records about the hot tub to the ADPH.

Read more: Anniston Star – Jury verdict nets 4 5 million from hotel owners

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Filed under Guest Issues, Health, Liability, Pool And Spa, Risk Management, Training

Hospitality Industry Health Risks: Hotel Spas And Restaurants Must Review And Improve Air Quality And Purification Systems To Limit “Volatile Organic Compound” (VOC) Health Risks To Guests And Employees

Spas and Salons across the Country have demonstrated increasing evidence of illnesses affecting employees, customers, and even children due to the presence of Volatile Organic Compounds (“VOC”) emitted by a variety of hair, nail and other personal grooming treatments, in many instances with little or no air purification whatsoever provided.

Restaurants generally prove vulnerable to poor indoor air quality, particularly with respect to the use of cleaning solvents in the dining room and bar areas, as well as the possibility for odors, mold and mildew that can plague food preparation areas.

In the personal grooming arena, Spas and Salons across the Country have demonstrated increasing evidence of illnesses affecting employees, customers, and even children due to the presence of Volatile Organic Compounds (“VOC”) emitted by a variety of hair, nail and other personal grooming treatments, in many instances with little or no air purification whatsoever provided.

“There are serious ramifications building across the Country due to the lack of education on how damaging these contaminants are to the long term health of the people that are breathing them on a regular basis,” said Jack Lennon, President of UV Flu Technologies. “We are contacted on a weekly basis by parents, as well as workers and customers, who have experienced symptoms of illness themselves, or whose children have experienced negative effects while certain treatments were underway with no air purification in evidence, or with non-functioning air purifiers being used.”

“A particularly troubling aspect is that many of these individuals breathing these VOC’s are at young ages critical to the development of their heart and lungs,” continues Mr. Lennon, “Some of these popular hair treatments have been shown recently to contain up to 20% formaldehyde, while acetone and benzene are being used for nails. These contaminants are known carcinogens, and salons who are not addressing the concerns of their employees and customers are not only facing a loss of business, but the risk of litigation, as well as potential legislation.”

For more:  http://www.marketwatch.com/story/uv-flu-technologies-identifies-new-prospects-for-uv-400-air-purifier-with-rising-health-concerns-within-hospitality-market-segments-2010-11-16?reflink=MW_news_stmp

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Filed under Food Illnesses, Guest Issues, Health, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management, Training

Hotel Industry Health And Safety Issues: New Ways To Eliminate “Bed Bug Infestations” Include “Baking” Hotel Rooms At Temperatures Of 130 Degrees”

If the pests are carried into a hotel, the company is prepared to bake them to death at 130 degrees or higher for two hours, a time and temperature that is overkill. Bedbugs die

State inspectors have the authority to shut down an establishment that poses an "imminent health hazard" involving fire, flood, sewage backup, rodent infestation, bed bug infestation or "any other condition that could endanger the health and safety of guests, employees and the general public."

after 20 minutes at 113 degrees, Dunkelberger said.

“… the company places heaters, fans and an air scrubber in the hotel room to warm the air, circulate it and eliminate impurities. Probes are used to determine the temperature in at least six areas of the room — under the carpet, between the mattresses and inside the credenza — until it reaches at least 130 degrees. Then, the room bakes for two hours.”

ISIS Hospitality, a local leader in the hotel industry, has found a new method for exterminating bedbugs: heat. The pests cannot stand it, which is why ISIS Hospitality is baking rooms in its six hotels to eliminate them.

Bedbugs are a persistent problem that plague everyone in the hospitality industry, and they did not skip over any hotel in the Black Hills, said Rich Dunkelberger, chief executive officer of ISIS Hospitality.

“Bedbugs don’t discriminate. They like Ritz-Carltons as much as they like Motel 6s,” said Dunkelberger, whose company started using the new method about two weeks ago. “We’re excited about this because we found something we know works and we’re doing it now.”

The company manages The Hotel Alex Johnson, AmericInn Lodge & Suites, Country Inn & Suites, Fairfield Inn & Suites and LaQuinta Inn & Suites in Rapid City, and Cadillac Jack’s Gaming Resort in Deadwood.

“We have no active infestations in any of our six motels,” Dunkelberger said.

If the pests are carried into a hotel, the company is prepared to bake them to death at 130 degrees or higher for two hours, a time and temperature that is overkill. Bedbugs die after 20 minutes at 113 degrees, Dunkelberger said.

Using the ThermaPure method, the company places heaters, fans and an air scrubber in the hotel room to warm the air, circulate it and eliminate impurities. Probes are used to determine the temperature in at least six areas of the room — under the carpet, between the mattresses and inside the credenza — until it reaches at least

130 degrees. Then, the room bakes for two hours.

“It turns into a super-heated convection oven,” said Bob Almond, director of maintenance for ISIS Hospitality. Almond attended a weeklong training session to learn the method.

Although it is beyond the kill stage temperature, the company keeps the room around 130 to 140 degrees to ensure the demise of the pests; higher temperatures cause damage to items in the room.

Almond and the maintenance crew are heating all rooms that were previously treated by other extermination methods in the past three years to ensure all bugs and eggs are dead, Dunkelberger said.

“Then, we can feel confident that we have sterile hotels,” Dunkelberger said.

The extermination method comes with a $70,000 price tag, which includes the equipment and the weeklong training course in California.

“I’m more than willing to make the investment. It’s well worth it so we can rest assured our guests are safe,” Dunkelberger said. “We’ve done everything we possibly can to kill the bedbugs. There is nothing else more that we could do. If there was, I’d do it, but there is nothing more we can do.”

For more:  http://www.bismarcktribune.com/news/state-and-regional/article_5f3347be-efa5-11df-baab-001cc4c03286.html

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Hotel Industry Employee Injury Risk Management: Housekeepers File “Multicity Injury Complaint” That Demands Hotel Management Use “Fitted Sheets”, “Long-Handled Mops And Dusters” And Lower Room Quotas To Reduce Injuries

The complaints recommend the hotels:

  • use fitted sheets to reduce the number of times that women must lift 100-plus pound mattresses;
  • long-handled mops and dusters, so workers do not have to get down on their hands and knees to clean the floors or climb bathtubs to reach high surfaces;
  • and what the union considers to be “reasonable” room quotas.

Housekeepers at the Hyatt Regency Waikiki Beach Resort and Spa joined with their mainland counterparts to file the first multicity injury complaint against the hotel operator with the U.S. Department of Labor Occupational Safety and Health Administration.

In addition to Honolulu, complaints were filed by workers at a dozen Hyatt properties in San Antonio; Chicago; San Francisco; Santa Clara, Calif.; Los Angeles; Long Beach, Calif.; and Indianapolis. Those properties employ more than 3,500 workers, according to Unite Here Local 5, the hotel workers union.

Some Hyatt properties require room attendants to clean as many as 30 rooms a day, nearly double the industry standard, according to the union. Housekeeping duties include heavy lifting of beds, linens and other work that can strain the body.

For more:  http://www.staradvertiser.com/business/businessbriefs/20101110_Business_Briefs.html

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Hotel Industry Health And Safety Issues: Bedbug Infestations Eradication Efforts Are Complicated And Expensive (Video)

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They are not even five millimeters long and cannot fly or jump. Yet bedbugs strike fear in homeowners and business owners. Well, not all business owners. Some see money in these little bloodsuckers.

Missy Henriksen speaks for the National Pest Management Association. She says they are now seeing bedbugs in unusual places: schools and hospitals, store and movie theaters. So, as the numbers have grown, those bed bugs are spreading out and traveling along with people. New York and other cities have outbreaks. But the United States is not the only country affected. Jeff White is an insect expert who hosts Bed Bug TV on the website BedBug Central. He says the lack of public awareness has caused this rapid expansion of bedbug infestations. Mr. White says bedbugs nearly disappeared from the United States for fifty or sixty years. Now researchers are looking for faster, safer ways to control them without the kinds of poisons used in the past. The name is misleading. Bedbugs do not just live in beds. Mr. White says they can survive for a year without food — that is, blood. In September, an industry event called BedBug University’s North American Summit 2010 took place near Chicago, Illinois. More than three hundred sixty people attended the two-day meeting.The industry says bedbugs are the most difficult pest to control. Treatments can cost from several hundred dollars to thousands of dollars in a hotel or apartment building.

Missy Henriksen says Americans spent almost two hundred sixty million dollars on bedbug treatments last year. That was only five percent of total spending on pest control but that number does not include other costs. She says the total economic effect is much greater. Businesses that have bedbugs often must close to solve the problem. Bedbugs have not been shown to spread disease. But they can leave itchy bite marks and cause allergic reactions in some people. Lately, however, another bug has caught America’s attention. The National Pest Management Association is now getting the most questions about stink bugs. Outbreaks have invaded homes and offices in many states. Stink bugs are harmless except to farms and gardens. And they smell bad only if you smash them.

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Hotel Industry Guest Health Issues: Hotels Are Increasingly Adding “Hypo-Allergenic Rooms” That Eliminate Up To “98% Of Airborne Viruses And Other Irritants”

Designed for all travelers but especially suited to guests with asthma, allergies and other respiratory sensitivities, the Respire by Hyatt ─ Hypo-Allergenic Rooms, powered by PURE Solutions NA, are designed to eliminate up to 98 percent of airborne viruses and bacteria, as well as pollen and other irritants commonly found in indoor environments.

Hyatt has promised to have Respire by Hyatt rooms in all of their U.S., Canada and Caribbean hotels by the end of 2010. Currently, more than 60 Hyatts already have these super clean rooms. In total, Hyatt wants approximately 2,000 Respire rooms at 125 of their full-service properties.

For more:   http://www.hotelchatter.com/tag/Hypo-Allergenic%20Hotels

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Hospitality Industry Employee Health Risks: Swine Flu Outbreaks Could Cripple Small To Medium-Sized Companies If “Half Of Their Workforces Were Out Sick For Two Weeks”

Only one-third reported that they could sustain their businesses without “severe operational problems” if the swine flu kept half their workforces out sick for two weeks, according to the survey.

Swine flu is a type of influenza caused by a virus which can cause serious health complications or even death in a small proportion of the population. Officially called Influenza A H1N1, the symptoms are similar to ordinary flu (e.g. fever, headache, sneezing) but can be more severe.

The federal Centers for Disease Control and Prevention in Atlanta estimates that the H1N1 virus has infected more than 22 million people in the U.S. since April, and more than 4,000 people nationwide have died of related complications. The proportion of deaths attributed to influenza already has exceeded what is normally expected at this time of year, with the young hit the hardest, the CDC says.

    At the same time, a survey published in September by the Harvard School of Public Health found that the pandemic and resulting absences could have devastating effects on U.S. businesses. Only one-third reported that they could sustain their businesses without “severe operational problems” if the swine flu kept half their workforces out sick for two weeks, according to the survey.

    Jennifer Benz, who runs Benz Communications, a San Francisco-based employee benefits communication firm, says many of her clients have begun health education campaigns but have stopped short of analyzing all the issues that could arise from a pandemic.

    “It’s very easy to post communications throughout your company, such as washing your hands when you sneeze, but to really look at changing policies is a much different thing,” she says. “It’s a tough business environment right now.”

    Many companies may do more if they see absenteeism soar, she says, but by then, it may be too late. “I think a lot of companies have a plan in their back pocket. If their work site gets hit really hard, then they’ll look at ‘How do we respond?’ ”

    The flu pandemic highlights the importance of providing robust health benefits, such as more than one or two sick days a year, she says. But ad hoc solutions, such as allowing employees to work from home, will fail if a company hasn’t thought them through by, for instance, providing enough access to laptops and ensuring that computer networks can support large numbers of workers dialing in.

    Furthermore, just telling employees to stay home doesn’t help if the company has a weak sick-leave policy or doesn’t provide paid sick time for hourly or part-time workers. “For low-wage workers, missing some days off can mean the difference in paying your rent that month,” Benz says.

    In many cases, businesses are opting against more aggressive efforts because of cost and privacy concerns, says Russell Robbins, a principal and senior clinical consultant in the Connecticut office of HR consulting firm Mercer. Unfortunately, it’s easy to dismiss warnings over H1N1 as paranoid or an overreaction, but the truth is that the flu is likely to spread, Robbins says.

    “I just keep saying that the only way we’re going to weather through this is if we’re prepared for a crisis,” he says. “In other words, make plans now.”

For more:  http://www.workforce.com/section/benefits-compensation/feature/ounce-prevention-or-pound-cure/index.html

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