Category Archives: Health

Hospitality Industry Health Risks: Hotel Managers Are Finding Innovative Ways To Detect Bedbugs Early But Eradication Is Costly

“Short of putting a bedbug-sniffing beagle at your door to check everyone before they come in, you’re going to get bedbugs,” he said. “Dealing with them is the cost of doing business these days.”

State inspectors have the authority to shut down an establishment that poses an "imminent health hazard" involving fire, flood, sewage backup, rodent infestation, bed bug infestation or "any other condition that could endanger the health and safety of guests, employees and the general public."

The costs of coping with bedbugs are significant, and they are not covered by most insurance policies because they are seen as a maintenance issue. Hiring bedbug-sniffing dogs, which is considered the most effective detection technique, costs about $250 for a 1,200-square-foot retail store and as much as $10,000 for a million-square-foot department store.

 

Eliminating infestations is also costly, ranging from $750 for a few rooms in an office building to $70,000 for a large apartment complex. And that is just for the application of the cocktail of pesticides that kills bedbugs. It costs an additional 40 percent for the gold standard regimen of placing all the contents of an office or retail space into a heat chamber — bedbugs die at 120 degrees — and then spraying pesticides in the temporarily empty rooms.

An employee first discovered a bedbug in the 137-room hotel in 2003, and Mr. Tyler has since instituted a comprehensive bedbug detection program to find the blood-sucking insects before a guest does.

  • Mr. Tyler created a position called “bedbug technician” — an employee whose sole job is to go from room to room checking for bedbugs.
  • There is also a bedbug bounty of $10 paid to any employee who finds one.
  • If a bedbug is found, the room and all adjacent rooms are taken out of service for up to five days while they are steam-cleaned and chemically treated to eliminate the bugs and their eggs.
  • The mattresses in the rooms are also discarded. The total cost for each room is $2,500, including lost bookings.

“It sounds like a lot of money, but the value of a good reputation is infinite,” Mr. Tyler said. “Your biggest fear is that someone will get bitten and post something about it on an online travel site, and that’d be a killer.”

Bedbugs used to be solely a residential problem, but they are showing up in commercial settings, and not just in places with beds like hotels, nursing homes and apartment complexes. Increasingly, pest control companies report finding bedbugs in office buildings, movie theaters, clothing stores, food plants, factories and even airplanes.

“To stay ahead of bedbugs, I recommend having the dogs come through quarterly,” said Pepe Peruyero, chief executive of J&K Canine Academy in High Springs, Fla., which trains bedbug-sniffing dogs and offers inspections for large buildings like department stores and school dormitories. However, he added, many customers cannot afford it and instead choose to rely on the vigilance of employees after an initial dog check comes up clean.

“It takes about four to seven hours per room” for the combination heat and pesticide procedure and a couple of hours on three separate occasions if using pesticides alone, said Judy Black, technical director for the Steritech Group, based in Charlotte, N.C., which provides pest control and other quality control services to commercial customers. “Getting rid of bedbugs is not quick or easy.”

For more:   http://www.nytimes.com/2010/09/08/business/08bedbug.html?partner=rss&emc=rss

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Filed under Health, Insurance, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Health Insurance: American Health Strategy Project Aims To Lower Health Insurance Costs Through Increased Data On Employees Medical Leaves, Drug Utilization, Disability Claims And Demographics

 Until now, most employers setting up value-based insurance designs have relied primarily on medical claims data, which may or may not provide a complete picture of health risks lurking in their workforces, said Marianne Fazen, executive director of the Texas group.

In addition to medical claims data, employers participating in the American Health Strategy Project will collect data on family medical leaves, pharmaceutical and prescription drug utilization, short- and long-term disability claims, workers compensation claims, employee assistance program usage, disease management and employee demographics

The Texas Health Strategy Project is one of five initiatives announced in May by the Washington-based National Business Coalition on Health as part of the American Health Strategy Project, which intends to help employers use data from multiple sources to develop and implement value-based insurance designs. Such designs remove barriers that might prevent employees from receiving necessary health care, such as preventive screenings and maintenance medications.

While the Texas project is under way, the four other projects involving other coalitions—the Midwest Business Group on Health in Chicago, the Oregon Coalition of Health Care Purchasers in Portland, the Pittsburgh Business Group on Health and the Virginia Business Coalition on Health in Virginia Beach—are in various stages of deployment.

For more:   http://www.businessinsurance.com/article/20100905/ISSUE01/309059972

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Hospitality Industry Health Risks: National Public Radio (NPR) Airs “Conquering Your Fear Of Bedbugs” To Give Insight Into Bed Bug Histeria (Audio)

CLICK ON MICROPHONE TO HEAR NPR'S: "Conquering Your Fear Of Bedbugs"

With daily reports of bedbugs in movie theaters and clothing stores — let alone apartment buildings — bedbug hysteria seems to be reaching new heights. Psychologist Kevin Ochsner studies how people regulate emotion and shares tips for how to get your bedbug fear under control.

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Hospitality Industry Health Risks: Hotel Owners Must Must Undertake All Eradication Efforts To Avoid “Bed Bug” Infestation As Even “False Alarms” Are Reported

These are anxious times in the hotel industry. The pests — which hide in mattresses and bite people while they sleep — are

State inspectors have the authority to shut down an establishment that poses an "imminent health hazard" involving fire, flood, sewage backup, rodent infestation, bed bug infestation or "any other condition that could endanger the health and safety of guests, employees and the general public."

constantly in the news, and no place feels safe anymore.

Hotel and inn operators are feeling particularly vulnerable. Bedbugs have a habit of hitchhiking from place to place in suitcases. And disgruntled guests have a habit of broadcasting their bad experiences. A single negative posting on the likes of tripadvisor.com making a charming inn sound like a bedbug-and-breakfast can bring an establishment to its knees.

“I think the only people who were paying attention before were those who were dealing with it personally,’’ said Jeffrey White, an entomologist with BedBug Central, an online bedbug resource and host of “BedBug Central TV,’’ a weekly webcast. “With bedbugs popping up on buses and trains and theaters — places which everybody tends to use — it’s driving the media.’’

“Everyone has a right to voice their opinion, but it’s disheartening,’’ said Paul Sacco, president and chief executive officer of the Massachusetts Lodging Association. “It’s just awful that people can make claims that it takes forever to substantiate and forever to get them off when they’re false.’’

Another scourge in the industry is The Bedbug Registry, a public database of sightings in hotels and apartments in the United States and Canada. It was started four years ago by Maciej Ceglowski, a California computer programmer seeking revenge on bedbugs after being bitten by one in a San Francisco hotel. The sightings aren’t verified and are usually submitted anonymously. There have been 51 reports of bedbugs in Massachusetts hotels, Ceglowski said.

For more:  http://www.boston.com/news/health/articles/2010/09/02/

bedbug_fears_putting_the_bite_on_hotel_industry/

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Hotel Industry Water Safety Risks: Hotel Management Must Check Water Filtration Systems Regularly To Eliminate Risk Of Legionella Bacteria

“We did find Legionella in the water system of the hotel,” said Vincent Conte, deputy director of epidemiology, disease control and immunization services at the health department.
 
Health officials praised the hotel’s owner and management for their quick response to the crisis and efforts to disinfect the water supply and system in the 54-story, 677-unit building opened in December 2008.

A study by the Miami-Dade County Health Department released Tuesday found seven confirmed and three “probable” cases of people who contracted the water-borne Legionnaires’ disease after staying at the luxurious Epic Hotel and Residences last fall.

In addition, one man, a 57-year-old tourist from England, died in November.

Seven of the ill hotel guests have fully recovered and three others are in the process of recovering, county officials said. One of the guests was from Germany and another from Spain.

None were Miami-Dade residents.

The only connection between the tourists is that they stayed at the Epic Hotel, health officials said.

Their complex investigation focused on the water at the hotel and condominium development at 270 Biscayne Blvd. Way in downtown Miami.

While county health officials said they were not able to prove “100 percent” that the filtered water at the hotel caused the disease, Legionella bacteria was found in 23 of 25 cultures collected by the hotel’s contractor. Similar results were found in the health department samples.

Read more: http://www.miamiherald.com/2010/09/01/1801654/study-links-legionnaires-cases.html#ixzz0yI5crfY9

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Hospitality Industry Health Insurance Trends: Large Employers Are Starting To Require Employees To Disclose “Unhealthy Habits” With Resulting Health Insurance Premiums Being Higher Than “Healthier” Workers

“…Navistar Inc. executives turned up the heat on smokers five years ago as part of a pioneering move to improve employee health and rein in medical costs…”

     Smoking employees are now required to disclose their habit during the open enrollment period for health insurance or, if they fail to truthfully answer, risk violating the company’s ethical business policy.

Some critics consider it intrusive and discriminatory to penalize unhealthy behaviors like smoking and reward people for taking positive actions such as losing weight. Nevertheless, other employers—fed up with rising obesity rates and related health costs—are following Navistar’s lead. Nearly two-thirds of large employers either have a smoking penalty or plan to impose one during the next three to five years, according to a 2010 Hewitt Associates Inc. survey of nearly 600 employers.

As long as Navistar employees continue to light up, they pay higher premiums—$50 more monthly. The policy applies only to nonunion workers, slightly more than half of Navistar’s 11,000 U.S. employees; union health benefits fall under a separate contract. Navistar realized the smoking surcharge could be controversial. “We were a little hesitant that we were setting ourselves up for some employee complaints,” says Dawn Weddle, wellness and behavioral health manager at Warrenville, Illinois-based Navistar, which makes trucks, RVs and other vehicles. Feedback was generally positive, with some “rumblings” but no formal complaints, Weddle says. “You have to remember: The majority of employees don’t smoke.”

     The insurance premium penalty is helping to reduce the number of smokers even more. The percentage of employees reporting that they smoke has declined from 10.3 percent in 2005 to 8.6 percent in late 2009.

         In Alabama, however, state officials have chosen a positive incentive to encourage high-risk employees to consult a doctor or seek other medical help. The state provides a $25 monthly discount on health insurance premiums to all employees who receive such wellness screenings, whether their medical risks are high or low. But employees identified as high risk must take an additional step, such as seeing a doctor or enrolling in a wellness program, to retain that discount. Alabama decided not to tie the incentive to specific health goals but rather to simply try to motivate employees to seek medical feedback, says William Ashmore, chief executive officer of the State Employees’ Insurance Board in Alabama.

For more:   http://www.workforce.com/section/benefits-compensation/feature/special-report-health-benefits-butting-in/index.html

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Hotel Industry Pool Safety Risks: “Balconing” Has Caused Over 30 Serious Accidents In Europe And Might Escalate At American Hotels

“…with four dead and more than 30 serious accidents in just two months, the dangerous craze of jumping from balconies into the hotel pool is getting completely out of control…”

‘Balconing’ – as it has been dubbed – is a growing problem in Spanish resorts, with the number of accidents already triple that of previous summers.

[youtube=http://www.youtube.com/watch?v=H6IOExQ12PI&feature=related]

And in the space of just 12 crazy hours, the emergency services had to rush three people to hospital after three different jumps.

Most of the victims are young Brits, although the craze is also popular with Spaniards and Germans.

Internet video site YouTube has come under fire after countless clips of people leaping from balconies were uploaded in recent months.

According to a hotel receptionist in Alcudia, Mallorca, groups of drunken youngsters return after a night out and try to keep the party going by taking part in the deadly stunt.

“This year it has become a real plague,” she said.

According to Sebastian Darder, a spokesman for the Balearic Islands’ hoteliers’ association, all reported incidents of balconing were the result of drunkenness.

For more:  http://www.theolivepress.es/2010/08/27/leap-of-madness/

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Hotel And Spa Industry Safety Risk Management: New Pool And Spa Codes To Be Released In 2012 By International Code Council (ICC) And Assoc. Of Pool And Spa Professionals (APSP)

“This new pool and spa code in particular will impact safety as soon as it is put into use because it will become part of codes that are already adopted in 50 states.”

The International Code Council (ICC) and the Association of Pool & Spa Professionals (APSP) announced that they will collaborate on a comprehensive pool and spa code for release in 2012. The new code will comprise the most-current thinking on pool and spa safety, energy efficiency and best practices. It will be the only code that addresses all types of pools, spas and hot tubs — both public and residential — as well as aquatic recreation facilities.

“The ICC develops codes that focus on keeping people safe where they live, work and play,” said Jay Peters, Code Council Plumbing, Mechanical and Fuel Gas Group (PMG) Executive Director. “This new pool and spa code in particular will impact safety as soon as it is put into use because it will become part of codes that are already adopted in 50 states.”

This landmark code will draw on APSP’s ANSI-approved American National Standards for pools, spas, hot tubs and other recreational water along with ICC’s expertise in building-safety codes, fire-prevention codes and energy-efficiency codes for residential and commercial construction. The provisions of the code will increase consistency in pool and spa construction, maintenance and operation across the country and internationally.

“Finally, builders, manufacturers and code officials will have a uniform reference wherever the ICC codes are in use,” said Carvin DiGiovanni, Senior Director of Technical and Standards for APSP. “We are looking forward to getting started on the development of what promises to be the most comprehensive pool and spa code possible.”

For more:  http://www.prweb.com/releases/APSP_ICC/safety-code/prweb4402584.htm

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Hotel Industry Liability Risks: Hotel Guests’ 4-Year Old Child Finds “Condom” In Room And Family Has Retained Attorneys To File Suit Against Hotel Owners

Jones has since filed a report with the Atlanta Police Department and the family engaged lawyers to negotiate a settlement with the hotel. If no settlement is reached, the lawyer plans to file suit.

Wyndham Hotels said it was “disturbed to learn of the allegations,” but that the hotel in question was individually owned and operated. It has been sold since the incident occurred, the hotel chain said.

A 4-year-old boy was being tested for sexually transmitted diseases after he found a used condom in an Atlanta hotel room and tried to blow it up, thinking it was a balloon, his family said.

The boy found the condom in the sheets of a bed in the hotel where his family was staying, according to his grandmother Carmen Jones.

According to the statement, she then called hotel management and asked for alcohol and mouthwash for her grandson. The hotel manager came to the room, put on latex gloves and took the condom from her, citing “company policy.”

“He had his tongue in it,” Jones said in a statement released by her lawyers. “I immediately took it out of his mouth.”

The boy sickened and developed sores on his tongue not long after, Jones said. She took him to Scottish Rite Hospital in Atlanta to have him tested for sexually transmitted diseases, including herpes and HIV, a local CBS affiliate reported.

He had “little white blisters all on the top of his mouth, on his tongue, inside the mouth, inside the lip, the bottom lip. It was all over,” Jones told the CBS affiliate.

For more:  http://www.aolnews.com/nation/article/boy-tested-for-stds-after-finding-condom-in-atlanta-hotel-room/19609907

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Hospitality Industry Risk Management: Management Must Train Staff To HALT If They Are “Hungry, Angry, Lonely And Tired” To Prevent Accidents, Mistakes And Bad Public Relations With Guests

 

"...Whenever (hotel employees) are hungry, angry, lonely or tired...(they) need to stop, HALT! In this state of being hungry, angry, lonely and tired (employees) are much more vulnerable to getting... buttons pushed...AND BAD THINGS ARE MORE LIKELY TO HAPPEN... "

Many hotel guests have all of these conditions going on upon arrival at the front desk. They have traveled a great distance, they are tired, and they may have not eaten in hours and as a result are angry or grumpy.  Any delays or unpleasant encounters will send this guest into a full fledge melt down going off on employees who may also be vulnerable. 

 In your hotel consider what investment goes into getting a guest to call and book a stay at your location?  How much advertising was done?  How many staff hired? How much time and energy in training with staff, operators and front-line?

How much patience and time was given to gain that guest trust?  Your building preparations and maintenance of the property? What did it take to have them call and give you their credit card and put their money into your hotel or establishment? 

Considering this investment is significant when in a moment that guest can be turned away by a negative encounter with one of your employees or managers. 

What took months and perhaps thousands of dollars to build can be lost in a moment. Your hotel and its ultimate success is only as good as its weakest employee. That might be a scary thought!  But even the best employee can be worn thin and not recognize their vulnerable condition.

For more:   http://www.4hoteliers.com/4hots_fshw.php?mwi=5338

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