Category Archives: Hotel Employees

by | February 7, 2018 · 9:26 pm

California Proposes Hotel ‘Panic Button’ Bill To Protect Workers

Two California state lawmakers Wednesday introduced a bill that would require hotels to provide housekeepers with a “panic button” to prevent violent assaults and sexual harassment.

Assemblyhousekeeping cartman Al Muratsuchi, D-Torrance, jointly introduced the so-called hotel maid “panic button” bill with Assemblyman Bill Quirk, D-Hayward. If it gets passed, it would make California the first in the nation to have a statewide law requiring hotels to provide employees working alone in guest rooms with a panic button.

Also, the California bill would impose a three-year ban for any guest accused of violence or sexual harassment against an employee and keep a list of those accusations for five years.

 “Hotel workers often work alone, cleaning room after room — thus making them vulnerable to unwanted sexual advances and worse, victims of assault,” said Quirk. “I am proud to be working on this bill with Assemblymember Muratsuchi to not only raise awareness on the issue, but do more to create a safer working environment for hotel workers.”

The city of Seattle previously passed a ballot measure that requires employers to provide hotel housekeepers with panic buttons, and Chicago passed a similar measure last year. The city of Long Beach, California, considered a panic button ordinance too but rejected it late last year.

The proposed California legislation follows high-profile sexual assault and harassment charges lodged against high-profile people, including Oscar-winning film producer Harvey Weinstein. On Tuesday, the Los Angeles County District Attorney’s Office said it is considering possible criminal charges against Weinstein, who has been accused of sexually harassing or assaulting several women over the years. Weinstein, who has denied all allegations of nonconsensual sex, also is under investigation by authorities in New York.

“As we’ve yet to see the bill in print, we wouldn’t have a position yet,” said Lynn Mohrfeld, a spokesperson for the California Hotel and Lodging Association, the industry’s state lobbying organization. “That said, the safety of guests and hotel employees is a top priority. While no industry is immune to dealing with sexual harassment as the headlines over recent weeks have shown, our industry has in place procedures and protocols for employees around reporting and prevention and these are continuously reviewed and updated.”

Click here to read entire article: CNBC

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by | September 11, 2017 · 10:08 pm

Bed Bug Prevention – 10 Helpful Tips

Summer is traditionally the time of year when bed bugs peak in activity. The causes are not well studied and could be related to weather or more frequent travel. Nevertheless, it’s a good idea to review facility programs for bed bug management and prevention before the summer ends. Below are 10 tips that hoteliers can use in the fight against bed bugs.

1. Educate housekeeping staff regarding the signs of bed bugs.bed bugs
They are most likely to encounter the early warning signs of bed bugs. The signs include the appearance of the different stages of bed bugs, including their fecal material or blood spots. The quicker a bed bug introduction is identified, the easier it is to control and limit the spread.

2. Front desk staff may be the first to receive a complaint about bed bugs.
They too must know how to properly identify bed bugs. Bed bugs can be confused with other insects including ticks. Initial confirmation of identification is important in responding to hotel guests’ concerns. If the problem is indeed bed bugs, the hotel must have a policy on the steps to take in dealing with the issue. This can include moving the guest to a different room as well as addressing any worries the guest may have regarding the handling of their suitcases and other personal items from the room. At the minimum, guests should be offered a room in another section of the hotel, away from their original room.

3. Use mattress encasements.
Mattress covers designed to encase bed bugs can help staff recognize the early signs of an infestation. Because these encasements are designed to reduce the potential bed bug harborages found on mattresses they can make it easier for staff to find bed bugs.

4. Consider the impact of building design and furnishings during new hotel constructions or renovations.
Bed bugs like cracks and crevices. They also prefer materials like wood. The furnishings that hoteliers use can be more or less favorable to bed bug survival. This is especially important in furnishings used around the bed. A large headboard, which is difficult to remove and inspect, can benefit bed bugs establishing in a guest room. Headboards that extend the length of two beds or extend almost to the ceiling are examples of poor design. Furnishing and room designs that minimize cracks allow for easier access for inspection and are better choices.

5. Retain samples of insects that staff members cannot identify for a pest management company.
Not only can bed bugs be confused with other insects, there are multiple species of bed bugs. Some are associated with bats and birds and may take a totally different control approach than the common bed bug.

Click here to read entire article at Lodging Magazine

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by | April 28, 2017 · 5:25 pm

California considering hotel housekeeper regulation

California’s state-run OSHA program has proposed a standard to prevent musculoskeletal injuries among hotel housekeepers. Read on to find out more about the effort and how long it’s been on the drawing board.

California osha housekeeping injury prevention

For years, advocates for hotel housekeepers have been pushing for a regulation to protect these workers, who are exposed to significant risks on the job. In January 2012, the union UNITE HERE filed a petition with the California Occupational Safety and Health Standards Board (OSHSB) requesting the adoption of a standard to address a variety of hazards, including limiting the square footage that can be assigned to a worker during an eight-hour shift.

Read entire article at Safety.BLR

 

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by | March 21, 2017 · 11:32 pm

How to Prepare for Potential Threats to Security

Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he sits down with LODGING to answer one of the most pressing issues he believes hoteliers face.

hotel security

In light of recent security issues, as a hotel outside the U.S., what should we be considering in our day-to-day operations?

There have been numerous incidents in the U.S. and abroad and, in October, a celebrity had her room intruded upon by individuals dressed as police officers in Paris. Preparedness is not something that comes when there is a news story to scare you into a concern. It has to be an integral part of the operation from day one in an unending and enduring effort to remain vigilant. You have to have a plan. Period. It’s not a suggestion, it’s not a recommendation, it’s a requirement. When it comes to your hotel, devise a plan for the possibilities you face and tailor reactions for your specific operation. First, remember that you can plan but you can’t plan for every eventuality. You can, however, train, train, train. Once your plan is in place, train your staff on it, then train again, then analyze the results, then train again. Having a third party review your plan is never a bad idea.

Second, know your hotel’s exterior like the back of your hand. In order to gain access, individuals have to cross your grounds, parking lot, delivery points, or some other means of entry. What are your strengths and weakness? How is the lighting? Is there anything that needs to be addressed with security or surveillance?

Third, encourage your staff to meet and greet. Every guest, every visitor, every vendor should be greeted with a smile and a question, “May I help you?” These are opportunities to wow your guests that also double as a chance to pay attention to the comings and goings within the building.

 

See complete article from Lodging Magazine

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by | January 10, 2017 · 11:25 pm

Keeping Your Employees Safe and Productive

Retaining talent is a universal business concern. It is especially important in the leisure and hospitality industry, which has the highest workforce turnover rate among private sector industries, according to the Bureau of Labor Statistics.(1)

When employees become injured or seriously ill as a result of their job it can affect temporary or long-term staffing in the workplace. For reference, the Bureau of Labor Statistics also reports that the hospitality and leisure industry experienced over 90,000 nonfatal occupational injuries and illnesses involving days away from work in 2013 – fully ten percent of all recorded private industry incidents that year.(2)

When employees get injured on the job, not only are they unable to perform their duties, but business operations and employee morale can also be negatively impacted.

Work Injury reporting

An important step hotel managers can take to prevent and control work-related injuries or illnesses is to create a culture of safety in the workplace. This goes beyond taking precautions to prevent injuries from occurring, but also knowing how to respond quickly and appropriately in the event someone gets injured or becomes ill. It involves ensuring that employees receive the appropriate care they need to get well and also having plans in place to facilitate the employee’s transition back to work.

More on the article: http://bit.ly/2jAZqLt

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by | January 3, 2017 · 10:59 pm

Petra will be at CH&LA’s New Year, New Laws Seminar – Anaheim

If you are near Anaheim, CA, you don’t want to miss CH&LA’s annual seminar on the new laws affecting hoteliers in 2017.
Our very own Todd Seiders, Director of Risk Managment, will be presenting at the seminar.

Register today at CH&LA

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Filed under ADA, Bed Bugs, Conferences, Employee Practices, Food Illnesses, Guest Issues, Hotel Employees, Hotel Industry, Housekeeping, Human Resources, Legislation, Management And Ownership, OSHA, Pool And Spa, Privacy, Risk Management, Technology

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by | October 31, 2016 · 7:40 pm

Mitigating the Risk of Food-Borne Illnesses at Hotels

Think of a hotel located near a stretch of bucolic farmland. Picture the large fields of crops, cows and sheep grazing behind picturesque fences. While this may seem like a calm and relaxing scenario, one that attracts guests eager to get a taste of the country life, they could be getting a mouthful of something much less appetizing. Flies are abundant in areas with livestock, and, unfortunately, can transmit food-borne diseases.

Ron Harrison, Ph.D., a technical services director at pest control specialist Orkin, is currently working with a number of hotels suffering from pest problems, and, as a result, compromised food safety. “Hotels have to do everything they can to ensure that pests don’t enter the property, because they can cause food-related illnesses if they get access to the property’s food supply,” Harrison says.

food borne

Pests are just one of many factors that can affect food safety and spread food-borne illnesses, which are a major issue in the United States. Francine Shaw, president of Food Safety Training Solutions, a company that offers food-related consulting and training services, says that food poisoning affects one in six Americans every year. And, in that same time frame, it also causes the hospitalization of 120,000 people and leads to 3,000 deaths. “It seems like every time we turn on the television, pick up a newspaper, or read the news online, there’s another outbreak. But the amazing thing is that the huge, multi-state outbreaks spotlighted in the news are only responsible for 11 percent of all food-borne illnesses,” she explains.

More on the article: http://bit.ly/2f1XGrZ

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by | October 11, 2016 · 5:43 pm

Hotel Workers Seek New Safety Measures After Freezer Death

Federal regulators and hotel employees are calling for new safety measures after a worker was found dead inside a walk-in freezer at the Westin Peachtree Plaza in downtown Atlanta.

Investigators believe Carolyn Mangham spent about 13 hours at temperatures below minus 10 Fahrenheit. Her frozen body was found after her husband called the hotel to report her missing.

Devices should be placed inside the large freezers so that anyone trapped or injured inside could send an alarm directly to hotel security or emergency services, union leaders say.

Hotel employees also want to carry “panic buttons” to alert others to emergencies.

freezer trapped alarm

“At the end of the day everyone deserves to go home to their families,” said Wanda Brown, who worked with Mangham at the hotel and is president of the Atlanta chapter of the UNITE HERE union.

“We’ve given our demands to the hotel and we are waiting for a response, but we will not stop asking for these things to be done,” Brown said.

The U.S. Occupational Safety and Health Administration is proposing about $12,500 in penalties for a serious safety violation in the death of Mangham, 61, who also went by Carolyn Robinson.

In a Sept. 23 letter, OSHA recommended that the Atlanta hotel voluntarily develop a system of “notification and ongoing communication” for workers entering the walk-in freezers. The agency also recommends the hotel develop a system to periodically check on employees during their shifts.

“The OSHA report is part of an ongoing process and we are planning to contest their findings and recommendations,” Carrie Bloom, a Starwood spokeswoman, said in a statement Wednesday night.

More on the article: http://nyti.ms/2dT3p0u

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by | October 4, 2016 · 9:35 pm

Showing Housekeeping Staff Appreciation

Housekeepers are an integral part of the hotel industry, and employee appreciation is a professional form of endearment that not only boosts the morale of the workplace but also the quality of work being produced, with 91 percent of workers saying they feel motivated to do their best when they have leadership support. Madeline Chang, director of housekeeping at Aston Waikiki Sunset in Honolulu and director at large of the International Executive Housekeepers Association (IEHA), explains why hoteliers should take a second look at how they appreciate their housekeeping staff.

housekeeping
How can hoteliers be better attuned to their housekeepers’ needs?
Housekeepers are the eyes and ears of any operation. They have a direct impact on your guests’ experience, so it’s important to listen to them and hear the challenges or frustrations they might be experiencing. While you can create an open-door policy that establishes a channel for them to communicate with you, not all housekeepers will do that, so you should take the time to regularly walk the floors and speak with them directly. Hold daily morning briefings (which is a must not only for them but for me to set the tone for the day), carry out observations, get them to communicate their thoughts and suggestions, and make them an integral part of the operation. This buy-in from the management team and teammates is extremely helpful. Always keep them in the loop.

What are some ways in which hoteliers are already getting it right with housekeeper appreciation?

More on the article: http://bit.ly/2dqGivT

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by | September 28, 2016 · 11:49 pm

The Impact of Training on Your Bottom Line

Training is an important aspect in every hotel as it is the basis for cultivating superior guest service, maintaining costs, retaining employees and increasing profitability. While some owners and operators may question the return on investment (ROI) of training, the effects of not placing importance on consistent, ongoing staff training can be far greater over the long run. Preparing employees for situations, outlining role responsibilities and explaining how they are important in overall success can lead to happier employees, alleviate misunderstandings, skirt potential issues and result in better guest experience. That leaves more time for staying focused and creating a positive guest experience.

Select a Training Method to Meet Your Property’s Needs

The good news about staff training is there are different methods to embrace for achieving your property goals. What often occurs is training becomes a mixture of solutions.

Outside Speakers

Hotel owners and operators may utilize outside speakers to visit a property ranging from brand representatives, motivational speakers to notable local personalities.

Employee Handbook

Most properties assemble an employee handbook for new hires, while branded hotels may pay to send a representative to conduct training sessions on their brand. The key to effective training is assuring the handbook is comprehensive and continually updated to reflect changes in roles, responsibilities, policies, etc.

Click to read the article: http://bit.ly/2dEgrkK

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