Category Archives: Injuries

Hotel Industry Crime Risks: Missouri Hotel "Disruptive Party Room" Turns Into Multiple Murder Crime Scene

At 3:19 a.m., a caller told a dispatcher that there was a large group of people and a “disturbance” inside a second-floor room at the Red Roof Inn.

Authorities have identified the three men who were killed in a shooting early Saturday at a party inside a Northland hotel room. Investigators have not determined what prompted the shootings that occurred early Saturday at the Red Roof Inn near Interstate 435 at Missouri 210.

Joksimovic and Hamidovic died at the scene. Elizondo died early today at a hospital after he was taken off of life support.

Marcus Regan, Metro Squad spokesman, said it remained unclear what happened. There were about 15 people inside the second-floor hotel room. Something went wrong during the party and several gunshots were fired, Regan said.

Investigators continue to look for witnesses, he said. Relatives of Joksimovic declined to speak, but through a family interpreter, his mother said her son was a good kid. The family had moved to the area about two years ago. North Kansas City school officials said Joksimovic, who is of Serbian descent, attended North Kansas City High School and was on track to graduate this spring.

Authorities said that the party had been disruptive while in Independence. Twice their revelry had triggered noise complaints that attracted police.

Investigators did not immediately know what prompted the shootings. As the shots rang out, all three victims slumped inside the hotel room.

Read more: http://www.kansascity.com/2011/02/27/2685550/third-victim-dies-in-northland.html##ixzz1FHB1zZ1Z

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Filed under Crime, Guest Issues, Injuries, Management And Ownership, Training

Hotel Industry Risks: Sprinkler System Extinguishes Fire In A Tennessee Hotel Room Caused By Criminal "Meth Lab" Operation

“…Clarksville Fire Rescue and Emergency Medical Services responded to a fire alarm at the Value Place Inn… By the time emergency crews arrived, the sprinkler system had extinguished the fire…”

“The temperature in that room had to reach at least 155 degrees for the sprinkler system to come on,” Williams said. “We suspected that it was things used to cook meth.”

 

“…This is the second meth lab bust in a hotel in the past few months…”

A search of his room uncovered a burned bathtub, a one-gallon can of camp fuel and the burned remains of a plastic Coke bottle. There was also a strong odor of camp fuel coming from the room, Williams said. The man had second- and third-degree burns on his face, neck, chest and both arms, Williams said. The man was sedated and transported to Vanderbilt University Medical Center’s burn unit. He man has not been identified, and his condition is unknown at this time.

The Drug Task Force was called in and blocked off an entire wing of the hotel. “We found what was left of a meth lab that caught fire, and it had also injured the subject that was in the room,” said Lt. Jesse Reynolds, director of the 19th Judicial District Drug Task Force. “We removed the evidence, and a cleanup crew was called out to pick up the components.”

For more:  http://www.theleafchronicle.com/article/20110210/NEWS01/102100309

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Filed under Crime, Guest Issues, Injuries, Liability, Management And Ownership

Hospitality Industry Fire Risks: Canadian Hotel Health Club Sauna Fire Caused By "Short-Circuited Ceiling Light"

An almost full Chateau Laurier was evacuated Thursday night after a fire broke out in the sauna room, and while the investigation was still ongoing Friday morning, early indications were that a ceiling light may have short-circuited.

The fire was contained to the sauna, which is encased in thick masonry, said fire department spokesman Marc Messier. Perrin added that while it is a heritage building, the hotel’s electrical systems have been updated and are regularly checked to make sure they’re up to code.

The historic, 99-year-old hotel was at 91-per-cent capacity, firefighters said. The blaze broke out at about 11:40 p.m. in the sauna ceiling on the main floor and it was brought under control by midnight. No injuries were reported, and damage was estimated at about $12,000. Hotel guests gathered in the lobby where blankets, hot chocolate and more were passed around, said hotel spokeswoman Deneen Perrin. Staff were also on hand to provide regular updates during the 20 minutes that guests needed to be out of their rooms.

The fire was initially reported by overnight cleaning staff who were working in the pool area, which was closed, and saw some smoke. While the nearby health club is open 24 hours a day, no one was using it at the time, Perrin said.

Read more: http://www.ottawacitizen.com/news/Chateau+Laurier+sauna+fire+forces+evacuation+near+capacity+hotel/4228769/story.html#ixzz1D6g2fkOB

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Filed under Fire, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management

Hotel Industry Liability Risks: 2-Year Old Falls Down Elevator Shaft At New York Hotel After Child Opens Door That Should Have Required A Key

 The toddler then fell through a 16-inch gap. Inspectors say the switch should have required a key to operate or should have been in a locked panel.

Newer elevators are designed so there is no gap between the door and wall. Building owners have until 2015 to have older elevators retrofitted.

The chief building inspector in Joliet says a code violation played a role in an elevator accident which injured a 2-year-old boy last week. The child fell down an elevator shaft at the plaza hotel.

Inspectors tell the Joliet Herald News that the boy probably flipped a switch which stopped the elevator between floors and opened the doors. The toddler then fell through a 16-inch gap. Inspectors say the switch should have required a key to operate or should have been in a locked panel.

Newer elevators are designed so there is no gap between the door and wall. Building owners have until 2015 to have older elevators retrofitted.

The state fire marshal’s office has temporarily suspended the licenses of two inspectors who certified that elevator in October.

For more:  http://abclocal.go.com/wls/story?section=news/local&id=7932805

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Filed under Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Risk Management, Training

Food Industry Risks: New York Tortilla Factory Ordered To Shut Down After Employees' Death And Discovery That Owners Did Not Carry Workers' Compensation Insurance

The state Workers Compensation Board issued a stop-work order at the Williamsburg facility after learning the factory’s owner, Erasmo Ponce, was not offering workers’ compensation insurance to his employees.

A Brooklyn tortilla factory where a man was crushed when he fell into a dough mixer has been temporarily shuttered, state officials said Friday. Tortilleria Chinantla was not closed because of Juan Baten’s gruesome death, but his loss of life did lead investigators to the facility, officials said.

“The owner would need to get the insurance and pay fines before he is permitted to reopen,” said agency spokesman Brian Keegan.

The Occupational Safety and Health Administration and the state Department of Labor are investigating the deadly accident. Baten, 22, reached into the mixer early Monday and was sucked inside after his hand was snagged by one of its blades. The young father was killed instantly when a turbine broke his neck.

For more:  http://www.nydailynews.com/ny_local/brooklyn/2011/01/29/2011-01-29_feds_shutter_deadly_bklyn_tortilla_factory.html

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Filed under Health, Injuries, Insurance, Labor Issues, Management And Ownership, Risk Management

Hospitality Industry Fire Risks: Hotel And Motel Fires Can Be Mitigated By "Fire Safe" Training And Inspections That Insure Operational Smoke Alarms And Sprinkler Systems

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Filed under Fire, Injuries, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Risks: Hotel And Restaurant Owners And Management Must Have Emergency Plans And Insurance In Place To Manage Crisis

Hotel owners and management must be able to deal with catastrophic events and know the answers to the following:

  1. How quickly could you restart?
  2. Would insurance provide money for next week’s rent and wages?
  3. What would the bank say?

Massive floods are one thing, but what if a neighbouring building caught fire or your kitchen burst into flames? Start your managers and staff thinking through the issues, while they’re still in the headlines…

  • Check Data Backup Systems: are they all onsite or are copies of data, systems and staff records kept elsewhere? Is the safe fireproof or just a box with a key? Online backup systems like Carbonite work well, and data storage is very cheap – but you need to start it happening!
  • Is the Insurance cover complete? Would it cover a situation like the current floods? Does it cover intangible items as well as equipment? What about loss of profits and staff wages while rebuilding happens?
  • Are Staff trained for fire and first-aid emergencies? This is the type of training that’s usually regarded as ‘nice to have’ rather than essential. Do they know how to handle a fat or an electrical fire? What about an elderly customer who faints or collapses? Or flood waters coming near electrical connections?
  • How will you keep Customers & Staff informed? It’s more effective if your email newsletter or SMS alerts are already part of their world, then you can really keep their loyalty active. Your Facebook Page and Twitter updates will also reach many others…
  • Have a Crisis Management Plan, designed to cover the many risky situations where you depend on only one alternative: eg only one staff member who’s qualified with first aid, one chef who knows how to cook the favourite dessert, one key for the liquor store, or one computer with all the staff records.
  • Crisis Management Downloads: ready to use (and edit) Safety Manual and Rules, Maintenance Logbook, Cleaning Rosters (greasy dirt is a big cause of kitchen fires) and a raft of other systems designed to keep your business organised and safe.

For more:   http://www.hotelnewsresource.com/article51387.html

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Filed under Claims, Flood Insurance, Guest Issues, Injuries, Insurance, Liability, Management And Ownership, Risk Management, Training

Hotel Industry Health And Safety Risk: San Francisco Hotel Guests Are Exposed To "Carbon Monoxide" That May Have Come From Outside Through Air Intake System

Fire officials believe the cause of the flu-like symptoms is carbon monoxide after measuring high levels of the potentially deadly gas, a San Francisco Fire Department spokeswoman said.

“The hotel staff promptly contacted the fire department to assess the situation and assist with transporting the guests to area hospitals for treatment,” Singer said.

Investigators discovered that the air intake for the hotel is on the Stevenson Street side of the building so it draws air in from the outside, Talmadge said. “They’re thinking the carbon monoxide might have come from outside through their intake system.”

Four guests at the San Francisco Marriott Marquis fell ill late Thursday after being exposed to carbon monoxide in their downtown hotel rooms, authorities said. The four guests were flight attendants staying in four separate rooms at the hotel, located at the intersection of Fourth and Mission streets, hotel spokesman Sam Singer said.

The San Francisco Marriott Marquis issued the following statement today: “Early this morning four guests at the San Francisco Marriott Marquis complained of flu-like symptoms. The hotel staff promptly contacted the fire department to assess the situation and assist with transporting the guests to area hospitals for treatment.

The four guests were transported to San Francisco General Hospital and St. Francis Memorial Hospital where they “are now doing well,” Singer said.

“Initially we believed it to be the heating system in the rooms,” fire Lt. Mindy Talmadge said. “But after further investigation we determined it couldn’t be the heating system because they use a steam system which doesn’t use carbon monoxide.”

For more: http://www.sanfranciscosentinel.com/?p=102638

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Filed under Guest Issues, Health, Injuries, Liability, Management And Ownership, Risk Management

Hotel Industry Employee Management: Hotel Housekeepers Are “Vital To Success Of Any Hotel” And Refined Practices Will Improve Productivity While Reducing Budget

Housekeeping is vital to the success of any hotel. It will be worth the extra time and attention it takes to refine practices and enhance productivity. Improved housekeeping makes for a tighter overall operation, along with relief to your hotel’s budget.

  • Hire the right housekeepers.  People with certain personality types will not stay and clean rooms for long periods of time – not because they can’t or will do a poor job, but because they get bored. The housekeeping job can be monotonous. Use a personality test of some sort to hire the right people.
  • Have the chemical dispensers checked by your chemical company every time the company is on property. In addition to improving how the chemicals are dispensed, this will allow for cleaner linen as well as less discoloration (in case too much chlorine or other detergent is being used).
  • Combine job responsibilities within the housekeeping department to maximize productivity and avoid downtime.
  • Make sure that time allocated to clean rooms is respected. Be creative with long-term stays – maybe wash linens every three days, and provide a very quick (five-minute) service: change towels, empty trash cans, and move on.
  • Folding within the laundry department can be a time-consuming burden. The trick is to fold as little as possible since a housekeeper will immediately undo the work diligently done by the laundry attendant anyway. Sheets and large items can be laid down flat on a rolling cart and sent to a holding area for the next day.
  • Spend a great deal of time with this important department and become a mentor. A closer collaboration between management and housekeeping will have significant benefits for your hotel.

For more:  http://www.hotelnewsresource.com/article50864.html

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Hotel Industry Employee Risks: Texas Hotel Owners “Failed To Carry Workers’ Comp Insurance And Enforce Safety Procedures” Says Suit Brought By Banquet Service Employee Who Was Injured On Job

On or about August 13, 2009, Plaintiff suffered an injury to her right shoulder area when a co-worker, Banquet Manager, Gus Garza, suddenly and without warning struck her while opening a door which was intended to be an exit door instead of an entrance door as he was using it,” the suit filed Dec. 7 in Jefferson County District Court states.

She claims the defendant companies — HTL Operating doing business as Elegante Hotel and Investment Corporation of America — did not carry workers’ compensation insurance at the time of the incident. As a result, Howard claims she should be entitled to all common-law damages.

A Beaumont woman has filed suit against the owners of a hotel where she claims she was injured while working as a banquet server. Sharon Howard alleges she was performing her duties as a banquet server at MCM Elegante Hotel in Beaumont on Aug. 13, 2009, when she sustained injuries to her shoulder.

Because of the incident, Howard suffered a severe and permanently disabling injury to her right shoulder and has not been able to work, according to the complaint.

She blames the hotel for causing her injury and for the pain and suffering she endured, as well as the medical costs she incurred.

The hotel’s owners negligently failed to enforce proper safety procedure and failed to properly equip doors, according to the complaint.

In her suit, Howard is seeking a judgment in excess of the minimum jurisdictional limits of Jefferson County District Court, plus pre- and post-judgment interest, costs, attorney’s fees and other relief the court deems just.

John Werner of Reaud, Morgan and Quinn in Beaumont will be representing her.

For more:  http://www.setexasrecord.com/news/231951-hotel-server-sues-over-shoulder-injuries

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Filed under Claims, Injuries, Insurance, Liability, Management And Ownership, Risk Management, Training