Category Archives: Insurance

Hospitality Industry Risk Solutions: “3rd Global Congress On Travel Risk Management” To Be Hosted By HospitalityLawyer.com On Sept. 30 – Oct 1 In Houston, TX (Video)

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HospitalityLawyer.com

HospitalityLawyer.com, in coordination with the Greater Houston Convention & Visitors Bureau, will host the 3rd Global Congress on Travel Risk Management, September 30 to October 1, 2013, in Houston, Texas, at the Galleria Omni Hotel. The Global Congress focuses on  solutions enabling businesses and governments to meet their Duty of Care to mobile employees and protecting mobile data.

The travel, tourism and hospitality industries are a $3.5 trillion global economic powerhouse encompassing transportation, lodging, and venues and events. Governments around the world spend trillions on infrastructure and travel support systems. Disruptions are costly, both financially and in customer goodwill. The Global Congress’s objective is to facilitate the delivery of safe, secure and uninterrupted travel via an all-encompassing public-private dialogue dedicated to the sharing of best practices for issues faced by the global travel, tourism and hospitality industries.

For more:  http://www.hospitalitylawyer.com/?post_type=gc&p=565

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Filed under Conferences, Guest Issues, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Property Risks: Michigan Restaurant “Electrical Fire” Spreads Throughout Ceiling Area, Causing $400,000 In Damage

“…the fire started above the ceiling, in the attic space, (where) there is some wiring in that immediate area…one of the employees could hear some crackling above the ceiling…the fire began in an area right above Restaurant Firethe entrance to the restaurant. Firefighters had to break into the ceiling of the 5,500-square-foot restaurant to put out the blaze…”

Investigators say an electrical fire caused about $400,000 in damage to a popular Clinton Township restaurant Tuesday night. The fire broke out at J. Baldwin’s Restaurant & To-Go location at 16981 Eighteen Mile Road at about 9:54 p.m., Clinton Township Fire Chief Jack Shea said today.

The main fire was under control in 20 minutes, but it took another couple of hours to put out small fires that had extended elsewhere in the building, Shea said. Firefighters cleared the scene at around 12:30 p.m.

The restaurant is open until 10 p.m. on Tuesdays, according to the company’s website. Shea said there were people at the establishment, but it was about to close. No one was injured in the blaze.

For more:  http://www.freep.com/article/20130529/NEWS04/305290076/j-baldwins-fire-restaurant-clinton

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Filed under Claims, Fire, Insurance, Management And Ownership, Risk Management

Hospitality Industry Legal Risks: Kentucky Motel Owners And Manager Sued For “Negligence” By Woman Injured When Stairway Broke Away From Second-Floor Landing

“… stairway connecting a second-floor landing to a third-floor landing broke away at the lower end while the women were on it…(the plaintiff) states in her Hospitality Industry Injury Lawsuitssuit that the defendants were negligent by “specifically allowing or creating a hazardous condition in the stairwell of the premises by failing to ensure that the steps were safe for use …she also alleges the owners and manager should have known about the unstable stairwell…”

One of the women injured in a staircase collapse last month at a local motel is suing the business in Madison Circuit Court. Amanda Williams filed the suit May 15, alleging the owners and operators of the Super 7 motel, Richmond Host LLC and Alisha LLC, were negligent in maintaining the property, specifically the “unstable stairwell.”

Williams also is suing Paul Patell, who is listed in the suit as the motel’s local manager. On April 23, two women were injured when a set of exterior stairs collapsed.

Williams and another woman were taken by ambulance to Baptist Health in Richmond, and one of the women later was taken to the University of Kentucky Medical Center, according to a Madison County EMS official.

Williams said she suffered “serious and severe personal injuries” to her spinal cord and legs. She will need prolonged medical attention and may require surgery, according to the lawsuit.

Williams is suing to recover the costs of her medical care, pain and suffering, mental distress, future medical expenses and lost wages.

For more:  http://richmondregister.com/localnews/x508507707/Woman-sues-Super-7-over-staircase-collapse

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Filed under Guest Issues, Injuries, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Health Insurance: Restaurant Chains Considering “Skinny Plans” That Offer “Acceptable Minimum Coverage” Under Federal Health Law; Preventative Services, Annual Doctors’ Visits And Generic Drugs Covered But Surgeries And Hospital Stays Are Not

“…(the “skinny plans”) cover minimal requirements such as preventive services, but often little more…Some of the plans wouldn’t cover surgery, X-rays or prenatal care at all…others will be paired with limited packages to cover additional services,  for instance, $100 a day for a hospital health insurance nationalvisit…Federal officials say this type of plan, in concept, would appear to qualify as acceptable minimum coverage under the law, and let most employers avoid an across-the-workforce $2,000-per-worker penalty for firms that offer nothing. Employers could still face other penalties they anticipate would be far less costly…”

San Antonio-based Bill Miller Bar-B-Q, a 4,200-worker chain, will replace its own mini-med with a new, skinny plan in July and will aim to price the plan at less than $50 a month, about the same as the current policy, said Barbara Newman, the chain’s controller. The new plan will have no dollar limits on benefits, but will cover only preventive services, six annual doctors’ visits and generic drugs. X-rays and tests at a local urgent care chain will also be covered. It wouldn’t cover surgeries or hospital stays.

Because the coverage is limited, workers who need richer benefits can still go to the exchanges, where plans would likely be cheaper than a more robust plan Bill Miller has historically offered to management and that costs more than $200 per month. The chain plans to pay the $3,000 penalty for each worker who gets an exchange-plan subsidy.

But, “those are going to be the people who will be ill and need a more robust plan,” and insuring them directly could cost even more, Ms. Newman said.

Many more workers, she expects, will continue to go without insurance, despite the exchanges and the limited plan. Currently, only one-quarter of workers eligible for the mini-med plan take it. Ms. Newman said, “We really feel like the people who are not taking it now will not take it then.”

Tex-Mex restaurant chain El Fenix also said it would offer limited plans to its 1,200 workers, covering doctors visits, preventive care and drugs, but not hospital stays or surgery. “What our goal was all along was to make [offering coverage] financially palatable for the company as a whole, so we didn’t do damage and have to let people go or slow down our growth,” said Brian Livingston, chief financial officer of Dallas-based Firebird Restaurant Group LLC, owner of El Fenix.

For more:  http://online.wsj.com/article/SB10001424127887324787004578493274030598186.html

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Filed under Health, Insurance, Labor Issues, Liability, Risk Management

Hospitality Industry Property Risks: Ohio Restaurant Fire Caused By “Outside Propane Smoker Being Too Close To Wall”; Building A “Complete Loss” Estimated At $300,000

“…the fire chief (stated that) a restaurant cook was outside smoking prime rib when a propane fire got too close to the building…The building was Restaurant Firebuilt to code (but) it’s just the nature of the beast…they had a lot of fire moving fast, and it was hard to get to because it was under the roof, and the roof keeps water out like it is supposed to…firefighters said the building is a complete loss, about $300,000…”

A fire in North Ridgeville destroyed a local restaurant Saturday. It happened around 3 p.m. at the Black Dog Pub and Eatery on Sugar Ridge Road. Because of the disaster, the building couldn’t be saved. Crews had to demolish it. Crews with the North Ridgeville Fire Department said it was an accidental fire.

The owner of the restaurant, who didn’t want to be identified, was heartbroken as she looked on while several different agencies sprayed down the building.

“She just put a lot of money into the floors. She just remodeled the place you know. She was doing really good on business. Everything was going great,” said Xevier Neider, who was a chef at Black Dog. “It’s sad that she did a lot here, for it to just go up like that.”

For more:  http://fox8.com/2013/05/18/local-restaurant-catches-fire-with-patrons-inside/

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Filed under Claims, Fire, Insurance, Liability, Maintenance

Hospitality Industry Security Risks: Thirty Arizona Hotels Burglarized By “Electronic Door Hackers” Using Portable Programming Devices; TV’s, Laptops And Credit Cards Stolen

“…Surveillance video showed the suspects, both white males in their 20s, entering the hotel and then leaving with the victim’s suitcases… some Onity Electronic Lock30 local hotels — probably more — have been targeted by hotel hackers. Investigators believe there are more suspects than those caught on surveillance video…hotel hacking is not just a local problem. Because the technology used to open the electronic locks is so easy to obtain and use, hotel hacking is growing issue nationwide…”

A man and a woman have been burglarizing hotel and motel rooms in the Easy Valley and now Silent Witness is offering a reward for information about them. According to Silent Witness, the pair, dubbed “Hotel Hackers,” used portable programming devices to get into the rooms at various locations in Mesa, Tempe, Scottsdale and possibly Avondale. It’s not clear how many locations the pair has hit, but Silent Witness said the crime spree started on Feb. 25.

The suspects have stolen TVs, bedding, laptop computers and guests’ personal belongings, including credit cards.

Silent Witness released surveillance video (above) and photos of the pair, both of which were taken at a Walmart store where the suspects used a stolen credit card.

For more: http://www.azfamily.com/news/Hotel-Hackers-behind-burglaries-at-hotels-motels-in-East-Valley-207552391.html

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Filed under Crime, Guest Issues, Insurance, Liability, Risk Management, Theft

Hospitality Industry Legal Risks: Pennsylvania Restaurant Settles “Excessive Alcohol Lawsuit” For $8.9 Million; Staff To Complete “Responsible Alcohol Management Training” And Establish “Designated Driver Program”

“…(the drunk driver) consumed at least six liters of beer and several  shots of liquor over a period of about 41/2 hours…(he) vomited on a table and was  escorted out of the bar by security. He was allowed to leave, walked to his car  and crashed a short time later…his Hospitality Industry Excessive Alcohol Lawsuitsblood-alcohol level an hour after the crash was 0.219, more than twice  the legal limit…”

  • The restaurant’s staff, including managers, servers, bartenders and security, to be certified  in Responsible Alcohol Management training through an approved Pennsylvania  Liquor Control Board trainer.
  • Responsibility for identifying intoxicated guests will be included in job  descriptions for security personnel. In addition, the restaurant will establish  guidelines for responsible alcohol service and disseminate those to  employees.
  • It will use a new point-of-sales system to provide individual checks so they  know how much alcohol each customer is getting.
  • It also will provide water to  guests to slow alcohol consumption; will establish a designated driver program  providing complimentary non-alcohol beverages and will provide free light food  for guests who appear to be intoxicated.

The family of a 7-year-old girl who was killed by a drunken driver in 2010  after he left the Hofbrauhaus restaurant on the South Side on Tuesday reached a  $15.6 million settlement with the company. In addition to the financial payout, the German-style facility has agreed to  a number of changes in its protocol to try to reduce customer intoxication and  drunken driving.

Lexa Cleland, who was asleep in the back seat as her mother drove to pick up  her husband, Mark, from work the night of Dec. 4, 2010, was killed instantly  when her mother’s Toyota Camry was struck by a Ford Mustang driven by Travis  Isiminger on East Carson Street on the South Side.

The settlement breakdown pays $8.9 million to Nicole Cleland; $500,000 to  Mark Cleland; $2.1 million to the estate of Lexa Cleland; and just over $4  million to their attorneys, Goodrich & Associates, for costs and fees.

The lawsuit was filed against Hofbrauhaus and Isiminger, whose insurance will  be responsible for paying $100,000 of the settlement.

Read more: http://www.post-gazette.com/stories/local/neighborhoods-city/owners-of-south-sides-hofbrauhaus-settle-in-girls-death-for-156-million-686644/#ixzz2TBFxrkyx

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Filed under Crime, Guest Issues, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Legal Risks: Florida Restaurant Settles Justice Department “Disabilities Lawsuit” For $60,000; “Family Was Told To Leave Over Their Children’s Skin Condition”

Hospitality Industry ADA Lawsuits“…according to the lawsuit, Danielle Duford and her children were asked to leave the restaurant after other customers noticed the skin condition of her infant daughter. Three of Duford’s four children have epidermolysis bullosa…”

A restaurant will pay $60,000 after telling a family to leave over their children’s skin condition. As reported by the Associated Press (AP), the U.S. Justice Department announced the settlement Wednesday.

The department filed a lawsuit against the Golden Corral in Westland in February claiming that ejecting the family had been a violation of the Americans with Disabilities Act.

Justice Department civil rights lawyer Eve Hill is quoted by the AP as stating of the settlement, “No one should be excluded from participating in the basic activities of daily living on account of fears of their disability, nor should children be shamed from going out in public… We are confident today’s settlement sends that message.”

For more:  http://www.newyorkinjurynews.com/2013/05/11/Restaurant-to-pay-family-after-ejecting-them-for-kids-skin-condition_201305119426.html

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Filed under Insurance, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Property Risks: California Hotel Exterior Facade Collapses Damaging Electrical System And Sprinklers, Flooding Three Floors

Hotel Property Damage“…the façade tore down sprinkler lines, sending water rushing into some of the rooms. Three floors flooded, damaging the electrical system. Officials say city engineers will be evaluating the building’s structural integrity…”

Work crews will be busy Friday cleaning up the damage left behind after part of a local hotel building collapses. Some guests at the Hampton Inn on Greenwood Street were evacuated overnight, after the hotel’s facade suddenly collapsed.

Pieces littered the ground with debris, making a mess on the north side of the building. People staying at the hotel said they heard a loud noise, grabbed their stuff and got out.

Guests were either moved to other rooms, or sent to other Hampton Inn locations.

No word what caused the collapse.

For more:  http://www.cbs8.com/story/22216647/guests-evacuated-after-hotel-facade-suddenly-collapses

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Filed under Claims, Insurance, Management And Ownership

Hospitality Industry Risk Solutions: Hotel Housekeeping Carts Are Now Smaller Leading To Increased Room Security, Less Employee Injuries And Reduction In Amenity And Towel Theft

 “Items are not exposed to people walking through hallways so theft of amenity items or towels is greatly reduced…there’s a safety issue, too…Housekeeping staff would park the larger carts outside and keep the door open while they cleaned…not so with the Hotel Housekeeping Safety & Securitysmaller version…the guest comes back and sees the door wide open (and would) think anyone can get in the room…”

“Linen closets (are now) situated closer to the rooms for easy access, eliminating the need for the larger carts. The housekeeping staff has been more productive with the smaller carts because they can move around more quickly, he says. They’re also less prone to injury as the larger carts were heavy to push around…”

Big, rolling housekeeping carts are disappearing from many hotel hallways, just like the floral polyester linens they used to carry. Hotels say they’re replacing cumbersome carts with smaller ones sometimes akin to golf caddie bags out? of necessity, in addition to convenience and even appearance.

Among those saying goodbye to the hall-blocking carts: The Staybridge Suites Times Square in New York, The Ritz-Carlton in Charlotte and the Renaissance Charlotte SouthPark Hotel.

Hotel general managers say there are a number of reasons why smaller is better.

  • Hotels don’t use duvets and bulky linens anymore, so there’s no need for large carts, they say. Plus, storage space is at a premium, and smaller carts don’t take up much space.
  • The bags are small enough to take into the room and leave the hallways clear and safe. They also don’t nick the walls of elevators and corridors like the large carts did.
  • But more important, the guests prefer them, says Rich Hotter, general manager of the Staybridge Suites Times Square.

For more:  http://www.usatoday.com/story/hotelcheckin/2013/05/10/hotels-housekeeping-carts/2146993/

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Filed under Guest Issues, Injuries, Insurance, Labor Issues, Liability, Maintenance, Risk Management, Theft