Category Archives: Insurance

Hospitality Industry Property Risks: Washington Restaurant Fire Caused By Lightning In Early Morning Hours

Lightning from a thunderstorm that rolled over the state this past weekend may have ignited a blaze that destroyed a Bainbridge Island bar.  Fire Marshal Luke Carpenter said the department has no hard evidence the early morning lightning storm sparked the fire, but the timing seems to match.

 The Kitsap Sun reported the 122 Bar & Restaurant in Winslow closed at about 10:30 p.m. on Sunday, according to the bar’s owners. The lightning storm surged over Bainbridge at around 2:30 a.m. on Monday.  Much of the 122 Bar & Restaurant in Winslow was in flames by the time firefighters were alerted around 4:45 a.m. Nearby residents reported smelling smoke hours before large flames were spotted on the building’s roof.

For more:  http://www.heraldnet.com/article/20120711/NEWS03/707119794

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Filed under Fire, Insurance, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Security Risks: Husband Of Slain Woman Sues California Hotel In Wrongful Death Lawsuit; Claims Homeless People Were Known Threat To Guests

“…court documents say that hotel security were aware that homeless people and others had committed “assaults with deadly weapons, thefts, and other disturbances,” but “failed to take any security measures” to keep guests safe, the complaint alleges…”

The lawsuit claims that a homeless man or “uninvited third party” walked through an unsecured first-floor door and killed Finley’s wife while he was sleeping in the couple’s sixth-floor room.

A wrongful death lawsuit against the Biltmore Hotel moved forward on Monday when a man whose wife was found dead at the LA landmark during an audition for “America’s Got Talent” alleged the hotel destroyed evidence to cover up the slaying of his wife.

The body of his wife, Laura, was found in a stairwell at the famed downtown hotel on Oct. 23, 2010.

Hotel security failed to warn guests about security issues related to remodeling work being done on the first and second floors, court documents said.

Hotel security found Laura Finley’s body at the bottom of the first-floor staircase. The body of the 48-year-old woman was found with no top and wearing pants that were inside out. Her diamond rings were missing, court papers said.

For more:  http://www.nbclosangeles.com/news/local/Americas-Got-Talent-Audition-Death-Biltmore-Hotel-161855745.html

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Filed under Crime, Guest Issues, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Property Risks: Thieves Steal Florida Restaurant's Air Conditioning Units During Night As Video Surveillance Documents Theft

“…the surveillance system was rolling as the thieves committed the crime, at around 11 p.m…one suspect can be seen on surveillance unscrewing the AC units. Some time later, a black truck is seen driving by the business…they stole the two air conditioning units, probably for the copper coils…”

Crooks remain at large after stealing the air conditioning units from a South Florida business. The thieves stole two AC units from CafeSolé, located at 711 NW 27 Ave. in Miami.

Delemar believes the truck was involved in the thefts, and said the crooks responsible did their homework. “They pretended that they were cleaning up, that they were some kind of gardening service or something,” said Delemar. “They went ahead and cased the place first, and then, about half an hour later, they showed up, and they took the two units.”

No AC means no business for the restaurant. “Naturally, this is going to affect my business, because I cannot open up with the heat. I don’t have air conditioning inside, so that does affect the business,” Delemar said. “It’s disruptive, it’s disheartening.”

Read more: http://www.wsvn.com/news/articles/local/21007939691030/crooks-steal-ac-units-from-miami-restaurant/#ixzz203VFKKoz

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Filed under Crime, Insurance, Maintenance, Management And Ownership, Theft

Hospitality Industry Employment Risks: South Carolina Hotel Settles Sexual Harassment And Retaliation Lawsuit With EEOC For $90,000

“… from at least August 2007 until January 2009, the hotel’s male general manager subjected the women to sexual comments, sexual advances and unwelcome touching. When Tamara Byrd reported the sexual harassment to the defendants’ corporate office, the defendants failed to properly investigate or stop the harassment. The general manager then discharged Byrd. The EEOC contends that Byrd’s discharge was because she refused the general manager’s unwelcome sexual advances and in retaliation for her complaints of sexual harassment to the corporate office…”

The operators and management company of a Holiday Inn Express in Simpsonville, S. C., will pay $90,000 to settle a sexual harassment and retaliation lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced Monday.

The agency had charged that the defendants, Imperial Investments Greenville, Inc. and Imperial Investments Group, Inc., violated federal law by subjecting several female employees to a sexually hostile work environment at the hotel. The lawsuit further charged that one woman was unlawfully fired in retaliation for complaining about the sexual harassment. Such alleged actions violate Title VII of the Civil Rights Act of 1964 which prohibits sex discrimination, including sexual harassment, and retaliation.

According to the EEOC’s suit, the defendants maintained a sexually hostile working environment for Tamara Byrd, Pamela Kral, and Billie Jones. More specifically, the complaint alleged thatIn addition to $90,000 in monetary damages to be split among the harassment victims.

For more:  http://thejobmouse.com/2012/07/05/simpsonville-hotel-to-pay-90000-to-women-subjected-to-sexual-comments-propositions-and-touching-by-male-supervisor/

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Filed under Insurance, Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Property Risks: Washington Restaurant Damaged By Early Morning Grease Fire Which Spread Into Vents

“…The restaurant wasn’t open yet…but they likely were getting food ready for their lunch buffet when the fire broke out…Crews had to cut holes in the roof and also attacked the fire from inside…”

A grease fire that spread into the vents of a Kennewick restaurant prompted a large call-out of fire crews Saturday morning.

The building already had been evacuated when the first crews got on scene, but firefighters did do a sweep inside to make sure everyone was out, said Kennewick Fire Capt. Linc Swenson.

Ten units from the Kennewick, Richland and Pasco fire departments and Benton Fire District 1 were dispatched to the restaurant.

Fire crews, however, were able to get the fire contained within 10 minutes, Swenson said. It took another 10 minutes before they were sure flames hadn’t spread into the attic. “It went out with a little bit of water and quite a bit of tenacity,” Swenson said.

The biggest challenge was getting onto the roof, because of the way it’s designed and the power lines on one side of the building, he said. Fire crews were on scene for about two hours. There were no injuries. Most of the damage inside the restaurant was in the kitchen, Swenson aid.

Read more here: http://www.thenewstribune.com/2012/07/01/2202089/kennewick-restaurant-damaged-by.html#storylink=cpy

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Filed under Fire, Insurance, Liability, Maintenance, Risk Management

Hospitality Industry Employee Risks: Illinois Restaurant Sued For $50,000 By Guest Claiming "Battery And Negligence" After Employee Assault

“…(restaurant employee) came from behind  the pick-up counter to attack Shears, “violently pushing her the glass front  door causing the glass door to shatter” and severely injure Shears’ leg,  according to the suit…Shears is suing (employee) and the restaurant for battery and negligent and  intentional infliction of emotional distress…”

A woman is suing a Chicago restaurant and its employee for  $50,000 after she claims she was violently thrown through a glass door for  requesting extra packets of sauce.

A lawsuit filed this week in Cook County Court states the incident happened  after Chicago resident Tiawanda Shears placed a to-go order at the New China Wok  Limited, at 752 W. Garfield Blvd., on May 14. 

After receiving her food, Shears noticed the order contained  only one sauce packet and “politely” asked employee Hui Tian Wu for more sauce,  according to the lawsuit.

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Filed under Guest Issues, Injuries, Insurance, Labor Issues, Management And Ownership, Risk Management

Hospitality Industry Health Risks: Oregon Restaurants Fight New Rule Requiring Cooks To Wear Gloves Before Touching Food; Hand-Washing Practices Are Central Concern

“…the Oregon Health Authority’s Foodborne Illness Prevention department said the measure was created to prevent the spread of norovirus, the most common cause of food poisoning. It’s often spread through improper hand washing by employees after they use the bathroom… a 2003 health authority survey in which restaurant inspectors found at least one hand-washing violation at nearly two-thirds of Oregon eateries…”

Oregon restaurant owners and chefs recently earned a small victory, delaying by several months a new state rule that could make dining out more expensive, create waste and, despite its good intentions, do little to protect public health.

The rule, initially set to take effect Sunday, would require cooks to wear gloves or otherwise avoid touching food with their bare hands. But restaurant owners argued the requirement won’t prove safer than the state’s current rigorous hand-washing practices — and the science seems to back them up.

At least a half-dozen recent studies have concluded the same: Counterintuitively, wearing gloves does little to prevent the spread of bacteria compared with effective hand washing. Wearing gloves has been found to reduce the number of times people wash their hands, while warm, moist conditions create a hothouse for bacteria to grow. A 2005 report from the University of Oklahoma Health Sciences Center that analyzed grilled tortillas found more staph, coliform and other harmful bacteria on the samples prepared by workers wearing gloves.

“Gloves lead to a bulletproof-vest feeling,” said Bryan Steelman, owner of the Mexican eatery Por Que No? and among the restaurateurs leading the charge against the new rule. “Cooks think, ‘I have a glove on. I don’t need to wash my hands.'”

For more:  http://www.oregonlive.com/dining/index.ssf/2012/06/oregon_restaurateurs_fight_new.html

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Filed under Food Illnesses, Guest Issues, Health, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Information Risks: Federal Trade Commission (FTC) Sues Hotel Operator Over Guest Account Data Theft That Results In Over $10 Million Of Credit Card Fraud

“… fraudulent charges on Wyndham’s consumer accounts totaled more than $10.6 million following three data breaches in less than two years. The breaches occurred in April 2008, March 2009 and in late 2009…”

The Federal Trade Commission said repeated failures to secure consumer data led to hundreds of thousands of consumers’ payment card information being exported to an Internet domain address registered in Russia.

Wyndham, which operates several hotel brands, including the value-oriented Days Inn and Super 8, is one of a large number of organizations that acknowledged in the past three years that they had been hacked by people seeking either financial gain or intellectual property.

Other victims have included entertainment giant Sony, the International Monetary Fund, Google, Lockheed Martin and Citigroup.

For more: http://www.reuters.com/article/2012/06/27/uk-ftc-wyndham-idUSLNE85Q01Q20120627

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Filed under Crime, Guest Issues, Insurance, Liability, Management And Ownership, Privacy, Risk Management, Theft

Hospitality Industry Property Risks: Missouri Hotel Fire Causes Significant Exterior, Smoke And Heat Damage To Rooms; Fire Wall And Favorable Winds Spares Structure

“…Firefighters were initially concerned the blaze would spread deep into the hotel, but the unusually heavy-duty firewall and a fortunate south wind spared the brick-faced structure from catastrophic damage…The fire also did significant damage to the exterior of the hotel, and also destroyed the hotel swimming pool’s pumping apparatus…”

Interior demolition and clean-up at the Maryville Comfort Inn Motel, damaged May 19 when an adjoining empty restaurant building was gutted by fire, is nearing completion, paving the way for renovation of four smoke- and heat-damaged rooms later this summer.

Chuck Hetrick, general manager of the hotel, located at the south end of Business 71, said crews were wrapping up removal of smoke-impregnated insulation from the attic above the damaged rooms in preparation for installation of fresh insulation and new sheetrock.

A concrete-block firewall that separates Comfort Inn from what is left of the restaurant is to be torn down, which will allow a north-end interior stairwell to be widened.

Though Comfort Inn has remained in operation in the weeks since the blaze, Hetrick said occupancy is down. In an attempt to let potential customers know the lodge is open for business, a large sign visible from Main Street bears the message, “We are open.”

For more:  http://www.maryvilledailyforum.com/news/x1805322006/Repairs-underway-at-fire-damaged-hotel

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Filed under Fire, Insurance, Liability, Maintenance, Management And Ownership

Hospitality Industry Employment Risks: Missouri Restaurant Settles "Sexual Harassment" Lawsuit With EEOC; $23,000 Payment And Employee Training Part Of Settlement

The victim will receive the payment and the training will be for all management and non-managemnt employees at its Galleria location.  Villa Galleria also agreed to report internal complaints of sex harassment to the EEOC for the decree’s 18-month term.

A restaurant in the Galleria will pay $23,000 and provide training against sexual harassment to all employees as the result of a sexual harasssment lawsuit settlement, according to the U.S. Equal Employment Opportunity Commission.

The EEOC filed a suit last September that alleged Villa Galleria allowed an employee to be subjected to sexual harassment by an assistant supervisor.  The employee alleged the supervisor tried to put his hands up her skirt and kiss her.

For more:  http://www.ksdk.com/news/article/325114/3/Galleria-restaurant-settles-sexual-harassment-lawsuit

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Filed under Claims, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management