Category Archives: Insurance

Hospitality Industry Swimming Pool Risks: Hawaii Hotel Owner Must Face Trial Over "Near Drowning And Incapacitation" Of Woman

“Under Hawai’i law, a landowner has a duty to use reasonable care for the safety of all persons reasonably anticipated to be on the premises….Further, Hawai’i courts recognize that a hotel has a ‘special relationship’ with its guests […] to protect the latter against unreasonable risk of physical harm.”

     “…Court precedent found in 2010 with Robbins v. Marriott Hotel Services establishes that hotels may have to take extra steps to warn guests about “an open and obvious danger.”

 Royal Lahaina did not have an on-duty lifeguard, only a sign that said, “Warning: No Lifeguard on Duty,” according to the complaint.

A California travel agency must face a trial to determine whether it is liable for the near drowning of a woman who used a hotel pool despite a sign that alerted guests there was no lifeguard on duty, a federal judge ruled.

Song Meyong Hee is now “incapacitated” and “a vegetable,” after sinking in a Royal Lahaina Resort swimming pool and suffering severe hypoxia, according to the complaint filed by Song’s husband and children.

For more:  http://www.courthousenews.com/2011/12/06/42001.htm

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Filed under Injuries, Insurance, Liability, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Employment Risks: "Americans With Disabilities Act" Amendment Has Broadened Definition Of "Disability"; "Employment-Practices Liability" Claims Expected To Rise Dramatically

“…As a result of the EEOC rulings, which broaden the definition of disability to include protections for employees with, for example, cancer, diabetes or epilepsy… the definition of disability under the law was “significantly expanded” by the ADAAA, and she also expects claims numbers to grow as a result.”

“…A person with diabetes…you must provide reasonable accommodations—a place to test blood sugar, a break to take medications and time to rest…”

“…It’s cheaper to purchase (the proper Employment-Practices Liability coverage] than to defend yourself against one of these claims…”

Steps taken by federal officials to broaden the definition of “disability” is putting pressure on employers—and insurers are forecasting an increase in employment-practices liability (EPLI) claims.

The Americans with Disabilities Act Amendments Act (ADAAA), which went into effect on Jan. 1, 2009, directed the U.S. Equal Employment Opportunity Commission (EEOC) to revise its regulations “to restore the intent and protections” of the original act, and to address what lawmakers felt was a too-narrow view taken by courts of the original ADA provisions.

For more:  http://www.propertycasualty360.com/2011/12/01/ada-amendments-broader-definition-likely-to-cause

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Filed under Employment Practices Liability, Health, Insurance, Labor Issues, Legislation, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Guest Privacy Risks: New "Invasion Of Privacy" Lawsuit Filed Against Tennessee Hotel By ESPN Reporter Who Seeks $6 Million For "Negligence And Infliction Of Emotional Distress"

“…The lawsuit charges that Barrett called the Marriott and was told which room Andrews would be staying in and then rented the room next to her…”

The lawsuit accuses Marriott of negligence, infliction of emotional distress and invasion of privacy and seeks at least $2 million in damages for each of the claims. Barrett was accused of the same claims in addition to disclosure of private facts, and the lawsuit seeks $1 million for each claim against him.

ESPN reporter Erin Andrews filed a new lawsuit in Davidson County Circuit Court last week accusing the Nashville hotel where she was unknowingly videotaped in the nude in 2008 of invasion of privacy, negligence and infliction of emotional stress.

In addition to the West End Marriott Hotel, Andrews also named convicted perpetrator Michael Barrett in the lawsuit. Barrett, an Illinois resident, was sentenced to two and a half years in federal prison in 2010 for stalking Andrews as she traveled around the country to cover sporting events for ESPN and filming her in her hotel rooms.

For more:  http://www.tennessean.com/article/20111206/NEWS03/312060024/ESPN-s-Erin-Andrews-files-new-invasion-of-privacy-suit

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Filed under Claims, Crime, Guest Issues, Insurance, Labor Issues, Management And Ownership, Privacy, Risk Management

Hospitality Industry Property Risks: Arizona Hotel's Elevator "Free-Falls" Several Floors Injuring Female Guest

“…Right after the second-floor button lit up, she heard a loud noise and the elevator went into a free-fall mode…The elevator hit the ground. The woman broke her right ankle, and possibly her left ankle, too…”  

A woman suffered broken bones after the elevator she was riding in fell several floors at a Phoenix hotel Saturday night, fire officials said. The woman, who was not identified, was riding up to the third floor at the Embassy Suites at I-17 and Greenway, according to Capt. Scott McDonald of the Phoenix Fire Department.

It was not immediately known what caused the elevator to fall.

For more:  http://www.kpho.com/story/16185739/woman-hurt-in-falling-elevator

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Filed under Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership

Hospitality Industry Employee Risks: "Employment Practices Liability Insurance" Policies Can Protect Hotel Owners From Costly Litigation When Using Social Media In Hiring Process

For a price comparatively nominal to the cost of litigation, employers can purchase an employment-practices liability insurance policy (EPLI). An EPLI policy provides protection for the employer from the economic and noneconomic losses resulting from employment-related claims, including but not limited to claims of wrongful termination, discrimination, harassment or retaliation.

  In addition to an employer’s risk-management portfolio for social media, an employer’s overall risk management should include an EPLI policy to protect them from the costly litigation associated with labor and employment.

Employers need to have a solid social-media policy in place. This policy should:

  • Outline what constitutes inappropriate use of social media, from personal use during work hours to the type of content posted, including defamatory language about the company.
  • Address the penalties for disclosure of trade secrets on public pages, in a language and context that can be understood clearly.
  • Address disciplinary action and termination procedures for violation of social-media use in its various forms.

Many hiring professionals and employers’ first stop during the hiring process is social-media outlets to screen applicants. They turn to LinkedIn or Facebook to learn more about an applicant’s education, their friends or even their social behavior.

Sometimes, a candidate is rejected based on content found on the applicant’s social-media pages, which could include inappropriate photos or comments, references to alcohol and substance abuse, discriminatory comments, slanderous statements and/or the sharing of confidential information regarding their previous employer, proof of poor communication skills and exaggeration of their qualifications.

While the above reasons are legitimate cause for concern, and employers advantageously have social media at their disposal to prevent negligent hiring, a business can be at risk for discrimination if accessing social-media sites that contain protected class information not privileged in the normal course of the hiring process.

To mitigate this risk, employers should use outside third parties in their hiring process, including background-verification companies and/or recruiters who document content acquired on social-media sites in the candidate-selection process.

For more:  http://www.propertycasualty360.com/2011/12/01/managing-social-media-risks-a-critical-task-for-20?t=workers-compensation

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Filed under Claims, Employment Practices Liability, Insurance, Labor Issues, Management And Ownership, Risk Management

Hospitality Industry Security Risks: New "High-Definition Surveillance Systems" Hold Promise Of Reducing "Theft-Related Losses And False Liability Claims"

“… high-definition surveillance system will also help the resort further eliminate costs by reducing theft-related losses in the resort’s restaurants and cafes and reduce the number and cost of false liability claims—which will cut insurance premiums over time. The security team can search and review footage much quicker, freeing them up for other important tasks…”

Avigilon, a leader in high-definition (HD) and megapixel video surveillance solutions, today announced that Bear Creek Mountain Resort and Conference Center in Berks County, Pennsylvania has deployed the Avigilon high-definition surveillance system to better protect its corporate assets and ensure the safety of its more than 315,000 annual guests. Bear Creek Mountain Resort replaced its analog-based surveillance system with the Avigilon high-definition surveillance solution for greater reliability, enhanced image quality, and the ability to more efficiently and quickly resolve incidents onsite.

Security personnel seamlessly manage the Avigilon high-definition surveillance system using the Avigilon Control Center network video management software (NVMS) with High-Definition Stream Management (HDSM) technology. The resort installed 42 Avigilon HD cameras ranging from 1 MP to 5 MP to monitor parking lots, the dock alley, the main pedestrian thoroughfare, equipment storage area, snow tubing hill, restaurants, hotel, and at the top and bottom of its chairlifts. Avigilon analog video encoders were installed to improve performance of the resort’s existing analog cameras. The system is monitored 24×7 and the resort stores 21 days of continuous surveillance video on an Avigilon Network Video Recorder (NVR.) The management team has remote access to the system as well.

For more:  http://www.securityinfowatch.com/bear-creek-mountain-resort-deploys-hd-surveillance-system

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Filed under Claims, Crime, Insurance, Liability, Maintenance, Management And Ownership, Risk Management, Technology

Hospitality Industry Security Risks: NBC Security Consultant Demonstrates How Criminals Can Use Hotel Staff To Break Into Hotel Rooms (Video)

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NBC Security Consultant shows how criminals can use hotel staff to break into a hotel room.

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Filed under Crime, Insurance, Labor Issues, Liability, Maintenance, Management And Ownership, Risk Management, Theft, Training

Hospitality Industry Fire Damage Risks: Texas Hotel Fire "Contained By Protective Water Sprinkler"

 “…a fire protection sprinkler is what prevented the fire from spreading and causing major fire damage.  A restoration company is currently at the hotel conducting clean up…”

Fire investigation determined the fire was unintentional and caused by food cooking in a microwave. 

A fire that could have turned out to be an inferno was kept contained by a protective water sprinkler after a fire broke out at an apartment on Sunday night.

Temple Fire & Rescue responded to a fire at the Candlewood Suites, 1850 Scott Boulevard.

Firefighters arrived at 7:36 p.m. and found smoke in the hallway on the second floor.  Upon making entry into one of the rooms, they located the fire which was quickly extinguished. The fire was under control by 8:10 p.m.

For more:  http://www.kxxv.com/story/16134214/water-sprinkler-prevents-major-fire-damage

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Filed under Fire, Insurance, Liability, Management And Ownership, Risk Management

Hospitality Industry Kitchen Risks: Restaurants Must Insure That Employees Understand "Kitchen Safety Procedures" (Video)

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Young Workers are the most vulnerable workers. They need to speak up more if they don’t understand safety procedures. Supervisors need to make sure they are working safely. This story takes place in a restaurant kitchen, and is a graphic example of the risks involved with young people not speaking up. It doesn’t hurt to speak up.

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Filed under Health, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Training

Hospitality Inudustry Fire Risks: Georgia Hotel Is "Nearly Destroyed" By Fire That Was Started By "Cigarette That Missed The Outside Ashtray"

“… the fire started on the ground level outside the hotel near the ashtray… someone threw a cigarette and missed the ashtray, eventually igniting a bush…the fire then ignited the building, crawled up the wall and into the attic…”

The blaze that nearly destroyed the La Quinta Inn in Warner Robins apparently started outside the building, near an ashtray, fire investigator Danny Williams said Friday.

Ginaline Belcher, the hotel’s manager, said her main concern is making sure the 22 guests who were at the hotel Thursday are taken care of. They paid for the displaced guests to stay at the nearby Candlewood Suites and Hampton Inn, and bought pizza for them Friday.

Belcher called the Salvation Army and Red Cross seeking assistance for the hotel guests whose money was lost in the fire, while other guests braved the Black Friday crowds at local stores to buy necessities.

Read more: http://www.macon.com/2011/11/26/1800660/hotel-total-loss-after-fire.html#ixzz1ep1CqQMP

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Filed under Fire, Guest Issues, Insurance, Management And Ownership, Risk Management, Training