Category Archives: Liability

by | May 26, 2012 · 7:35 am

Hospitality Industry Theft Risks: Former Iowa Hotel Assistant Manager Convicted Of Stealing Money From Guest's Wallet

“…Officers reviewed surveillance footage, which showed a woman picking up towels in the pool area along with the man’s wallet. The pool attendant turned over the wallet to Cole, who then was the assistant manager…the footage showed Cole looking through the wallet, then going into a room that did not have surveillance cameras…”

A former local hotel employee a jury recently found guilty of taking money from a guest, albeit on a lesser misdemeanor offense, will not have a conviction on her record.

Judgment for Misty Marie Cole’s offense of third-degree theft was deferred, and she was placed on probation for one year Monday.
A judge ordered her to pay the $1,000 she took.

Cole, 32, of Danville, was tried earlier this year for second-degree theft, which is a felony that could have netted the woman as many as five years in prison.

For more:  http://www.thehawkeye.com/story/Motel-052512

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by | May 25, 2012 · 8:26 am

Hospitality Industry Guest Disability Risks: "Q&A: Accessibility Requirements For Existing Swimming Pools At Hotels And Other Public Accomodations"

  • What is the effective compliance date of the ADA standards for accessible pools? The effective date of the 2010 Standards generally is March 15, 2012. However, and in response to public comments and concerns, the Department has extended the date for compliance for the requirements related to the provision of accessible entry and exit to existing swimming pools, wading pools, and spas to January 31, 2013.
  • What does the ADA require for accessibility of pools?Title III of the ADA prohibits discrimination on the basis of disability by places of public accommodation, including many private businesses.  Title III requires newly constructed and altered business facilities to be fully accessible to people with disabilities, applying the ADA Standards for Accessible Design.  In addition, Title III requires businesses to remove accessibility barriers in existing facilities when doing so is readily achievable.The 2010 Standards require that newly constructed or altered swimming pools, wading pools, and spas have an accessible way for people with disabilities to enter and exit the pool.   The Standards also provide technical specifications for when a means of entry is accessible, such as, for pool lifts, the location, size of the seat, lifting capacity, and clear floor space.  You can see the 2010 ADA Standards at http://www.ada.gov/2010ADAstandards_index.htm.For existing swimming pools built before the effective date of the new rule, the 2010 Standards provide the guide for achieving accessibility.  However, full compliance may not be required in existing facilities (see question 4).The 2010 Standards explain whether a newly constructed or altered pool needs to have one or two accessible means of entry and exit.  Section 242 provides that large pools (pools with 300 linear feet of pool wall or more) must have two accessible means of entry and exit. One means of entry/exit must be a fixed pool lift or sloped entry; the other entry can be a transfer wall, transfer system, or pool stairs.  Small pools (pools with less than 300 linear feet of pool wall) must provide at least one accessible means of entry/exit, which must be either a fixed pool lift or a sloped entry.

    The 2010 Standards also provide details about what features an accessible means of entry or exit should have.  Specifically, section 1009 addresses the location, size of the seat, lifting capacity, and clear floor space required for fixed pool lifts, as well as the requirements for sloped entries, transfer walls, transfer systems, and pool stairs.  A copy of the 2010 ADA Standards is available at http://www.ada.gov/2010ADAstandards_index.htm.  

    The 2010 Standards require that new or altered wading pools have a sloped entry. New or altered spas must have at least one accessible means of entry, which may be a transfer wall, a transfer system, or a pool lift.  See sections 242.3 and 242.4 of the 2010 Standards.

  • Does a community pool have to provide an accessible means of exit and entry?Community pools that are associated with a private residential community and are limited to the exclusive use of residents and their guests are not covered by the ADA accessibility requirements.  On the other hand, if a swimming pool/club located in a residential community is made available to the public for rental or use, it is covered under Title III of the ADA.  If a community pool is owned or operated by a state or local government entity, it is covered by Title II of the ADA, which requires “program accessibility.”  See http://www.ada.gov/pools_2010.htm.

    REQUIREMENTS FOR EXISTING POOLS

  • My pool already existed before the effective date of the new rule. What am I required to do to provide pool access to customers with mobility disabilities?The ADA requires businesses to make existing pools accessible only when it is “readily achievable” to do so.  Readily achievable means that providing access is easily accomplishable without much difficulty or expense.  The 2010 Standards provide the benchmark, or goal, for accessibility in existing pools.  (See Question 2for the 2010 Standards requirements for pools).  However, owners of existing pools need to comply with the 2010 Standards only to the extent that doing so is readily achievable for them.The 2010 Standards for pool lifts require lifts to be fixed and to meet additional requirements for location, size of the seat, lifting capacity, and clear floor space.  Therefore, if a business can provide a fixed lift that meets all of the 2010 Standards’ requirements without much difficulty or expense, the business must provide one. If no fully compliant lift is readily achievable for the business, the business is not obligated to provide a fully compliant lift until doing so becomes readily achievable. In addition, the business may provide a non-fixed lift that otherwise complies with the requirements in the 2010 Standards if doing so is readily achievable and if full compliance is not.
  • Are there any tax credits or deductions to help me comply?Yes.  To assist businesses with complying with the ADA, Section 44 of the IRS Code allows a tax credit for small businesses and Section 190 of the IRS Code allows a tax deduction for all businesses. The tax credit is available to businesses that have total revenues of $1,000,000 or less in the previous tax year or 30 or fewer full-time employees. This credit can cover 50% of the eligible access expenditures in a year up to $10,250 (maximum credit of $5000). The tax credit can be used to offset the cost of undertaking barrier removal and alterations to improve accessibility; providing accessible formats such as Braille, large print and audio tape; making available a sign language interpreter or a reader for customers or employees; and for purchasing certain adaptive equipment.  The tax deduction is available to all businesses with a maximum deduction of $15,000 per year. The tax deduction can be claimed for expenses incurred in barrier removal and alterations.  To learn more about the tax credit and tax deduction provisions, contact the DOJ ADA Information Line (at 800-514-0301 (voice); 800-514-0383 (TTY).
  • What if I can’t afford to install a fixed lift in my pool, or it would be difficult to do so?In that case, installation is not required. If it is not readily achievable for a business to provide a fixed lift – that is, if it would be too difficult or expensive to make these changes – then a business may use other ways, such as a non-fixed lift, to provide access to the pool.  If it is not readily achievable to provide access to the existing pool, even by way of a non-fixed lift, the business need not do so. Nonetheless, it should make a plan to achieve compliance with the pool access requirements when doing so becomes readily achievable.
  • What is the difference between a “portable” lift and a “fixed” lift?The real issue is not whether a lift is “portable” versus “fixed,” but rather whether a lift is “fixed” versus “non-fixed.”  A fixed lift means that the lift is attached to the pool deck or apron in some way.  A non-fixed lift means that it is not attached in any way.  Therefore, a portable lift that is attached to the pool deck would be considered a fixed lift.  Thus, owners of portable lifts can fully comply with the access requirements by affixing their lifts to the pool deck or apron.  They are required to do so if that is readily achievable, except in certain circumstances discussed below.
  • How do I determine if it is readily achievable for me to install a lift in my existing pool? Readily achievable means that providing access is easily accomplishable without much difficulty or expense.   This is a flexible, case-by-case analysis, with the goal of ensuring that ADA requirements are not unduly burdensome, including to small businesses.  The readily achievable analysis is based on factors such as the nature and cost of the needed action; all the financial, staff and other resources available to the business and any parent entity; and the impact on the operation of the site, including legitimate safety requirements that are necessary for safe operation.1   Generally, a mere franchisor-franchisee relationship, where the franchisor does not own or operate the franchisee business, will not require consideration of the franchisor’s resources in determining what is readily achievable.This is the same standard that places of public accommodation have been using for all covered elements of existing facilities since 1992.  Guidance on “Common Questions: Readily Achievable Barrier Removal” is available at http://www.ada.gov//adata1.htm (1996).
  • I already purchased a portable lift before March 15, 2012.  Can I still use it?Yes.  If you have purchased a non-fixed lift before March 15th that otherwise complies with the requirements in the 2010 Standards for pool lifts (such as seat size, etc.), you may use it, as long as you keep it in position for use at the pool and operational during all times that the pool is open to guests.  Because of a misunderstanding by some pool owners regarding whether the use of portable pool lifts would comply with barrier removal obligations, the Department, as a matter of prosecutorial discretion, will not enforce the fixed elements of the 2010 Standards against those owners or operators of existing pools who purchased portable lifts prior to March 15, 2012 and who keep the portable lifts in position for use at the pool and operational during all times that the pool is open to guests so long as those lifts otherwise comply with the requirements of the 2010 Standards.  Generally, lifts purchased after March 15, 2012 must be fixed if it is readily achievable to do so.If a portable lift was purchased after March 15, 2012, the obligation to remove barriers is an ongoing one. If it becomes readily achievable to attach the lift to the pool at a later date you must do so.  Manufacturers, for example, are providing kits to attach portable lifts.
  • I do not have a lift at my pool and it is not readily achievable to provide one now.  Do I have to close the pool?No.  If accessibility is not readily achievable, the Department recommends that businesses develop a plan to provide access into the pool when it becomes readily achievable in the future.  Because accessibility in existing facilities is an ongoing obligation, a covered entity must provide accessible features when it becomes readily achievable to do so.
  • I’ve decided that it is readily achievable to provide a lift, but the lift I ordered is on back order. Do I have to close my pool until the lift arrives?  No.  A business in this situation should order and install a compliant lift and install it when it becomes available.

    OTHER QUESTIONS

  • What if I have two pools or a pool and a spa?  Can I share a lift between pools? In new construction, each pool or spa must provide accessible entry and exit.  For existing pools, whether each pool or spa must have its own lift (or other accessible means of entry) depends on whether it is readily achievable.  If it is not readily achievable for a business to provide a lift at each pool or spa, it does not mean the inaccessible pool or spa must be closed.  In these circumstances, the business should make a plan to purchase and install a compliant pool lift or other accessible entry when it becomes readily achievable to do so.Sharing non-fixed pool lifts between pools can pose safety risks to swimmers with disabilities because if a lift has been moved to another pool, a person with a disability might be unable to get out of the pool.  Sharing lifts between pools also requires people with disabilities to rely on staff assistance to find, move, and set up the lift each time.
  • If I can’t provide a lift at every pool, do I have to close the one(s) that has no lift? No.  If it is not readily achievable to provide a lift at each pool, the inaccessible pool(s) may remain open.
  • Do I have to leave my pool lift out at poolside when my pool is closed?No.  Pool lifts are required to be available only when the pool is open and available to the public.  If a pool is closed during the winter months or at night, the public accommodation is free to remove the lift from the pool and store it.
  • Can I store my lift and bring it out only when it is requested by a person with a disability?No.  A pool lift must remain in place and be operational during all times that the pool is open to guests.  The ADA and its implementing regulations require equal and independent access for people with disabilities for all covered facilities (not just pools).  Allowing covered entities to store lifts and only take them out on request places unnecessary additional burdens on people with disabilities.  People with disabilities have long faced the challenges of dealing with portable accessibility features – e.g., staff are unavailable or too busy to help locate and set up the equipment, the equipment is missing, the equipment isn’t maintained, or staff do not know how to safely set up the equipment.  In addition, the ADA Standards specify that a lift must be located at the proper water depth and with the necessary space around it to maneuver a wheelchair.  Moving a portable lift around raises the likelihood that the lift will be improperly located, making it difficult or dangerous to use.
  • I think a lift poses a safety risk at an unattended pool.  I also have heard that my insurance rates will increase if I have a lift in my unattended pool. Can I consider safety risks?The ADA allows businesses to consider “legitimate safety requirements” in determining whether an action is readily achievable, as long as the requirements are based on actual risks and are necessary for the safe operation of the business. However, a “legitimate safety requirement” cannot be based on speculation or unsubstantiated generalizations about safety concerns or risks.  We note that businesses cannot rely on limitations on coverage or insurance rates as a reason not to comply with the ADA.
  • I’ve provided a pool lift.  Do I have any further legal obligations?    Once an accessible means of entry to a pool, such as your lift, has been provided, it needs to remain available and in working condition while the pool is open to the public. Staff should also be trained so they will know how the lift works, where it is located, and how to operate and maintain it.  For example, a pool lift that operates on batteries may need to be recharged periodically.  To be sure that lift remains operable, staff should know how to charge the battery and be assigned to perform the task as necessary.

    ADDITIONAL INFORMATION ABOUT THE 2010 STANDARDS

  • What is the Department’s approach going to be to ensuring compliance with the new regulation pertaining to pool lifts? As a general matter, the Department favors voluntary compliance with the ADA from covered entities. The Department seeks collaborative approaches.  To achieve these objectives, the Department has a robust outreach and technical assistance program designed to assist businesses and State and local governments to understand their obligations under the ADA.

    RESOURCES

  • If I have a question about the new requirements, where do I go? The Department’s wide-ranging outreach, education and technical assistance program is designed to assist businesses and State and local governments to understand their obligations under the ADA. Additional information about the ADA’s requirements, including the 2010 ADA Standards, is available on the Department’s ADA Website at www.ada.gov.If you have questions and would like to speak to an ADA Specialist, please call the ADA Information Line at 800-514-0301 (voice); 800-514-0383 (TTY).  Specialists are available Monday through Friday from 9:30 AM until 5:30 PM (Eastern Time), except on Thursday when the hours are 12:30 PM until 5:30 PM.ADA experts are also available to present to conferences and training sessions through the ADA Speakers Bureau.

For complete information:  http://www.ada.gov/qa_existingpools_titleIII.htm

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by | May 24, 2012 · 6:19 am

Hospitality Industry Property Risks: Oklahoma Restaurant Fire Starts On Kitchen Stove And Spreads Through Vent Onto Roof; Inspectors To Determine If Fire Suppression System Functioned Properly

“…Officials were waiting for a code inspector to determine whether the kitchen’s fire suppression system was functioning, which could determine when they would allow the restaurant to reopen…”

[youtube=http://www.youtube.com/watch?v=qVNyYxPolwc&feature=player_embedded]

The blaze began on a stove at El Tequila Mexican Restaurant and briefly spread through a vent onto the roof. Damage was confined to the kitchen, the vent and a small area of the roof, he said. The restaurant had not yet opened and only a handful of employees were inside.

For more:  http://www.tulsaworld.com/news/article.aspx?subjectid=11&articleid=20120524_11_A8_CUTLIN842188

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by | May 23, 2012 · 6:23 am

Hospitality Industry Information Risks: Man Arrested In Texas Hotel Room At Center Of "Extensive Identity Theft Operation"

“…(He) is charged with the possession of marijuana and meth. But inside his hotel room at the Hyatt Regency in Dallas police found 400 to 500 credit cards, debit cards, gift cards and social security numbers. There was evidence of personal information involving a federal agency lifted from registration forms from a conference hosted by a North Texas hotel…”

A California man with North Texas ties is behind bars for drug possession. He was also in a downtown Dallas hotel room that appeared to be the center of an extensive identity theft operation. On Monday Dallas police arrested 26-year-old Justin Bennett. His last known address is in Los Angeles but records show he used to live in Rockwall.

Police also confiscated three laptops, a printer and a credit card embossing machine.

Sources said whoever is behind the identity theft operation appears to be taking existing credit card numbers and putting different names on them. It would never have been discovered except for a clever car rental company.

On Sunday the rental company out of Oklahoma rented a white SUV from its satellite office near the airport to a man who paid $2200 for two weeks. He used a credit card.

For more:  http://www.myfoxdfw.com/story/18597822/extensive-identity-theft-operation-exposed

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by | May 22, 2012 · 6:12 am

Hospitality Industry Security Risks: Texas Hotel Guests Have Laptop And iPad Stolen From Room; GPS Tracking Feature Leads Police To Thieves

“…Police say hotel guests returned to their room to find their key card no longer worked. Once they had a new key, they discovered someone had stolen a laptop computer, wallet, a cell phone and the iPad from the room…”

Officers were able to track down an iPad stolen from a room at the Omni Bayfront Hotel to a home on the southside of town early Sunday morning.

The owner of the iPad used a tracking feature on the device to let officers know they could find the iPad at an address on High Meadow Drive. Police say when they arrived at the home they could see people inside and marijuana in plain view.

The people inside refused to answer the door for police at first, but someone inside did answer the victim’s phone when police called.

For more:  http://www.kristv.com/news/hotel-guests-help-track-down-theft-suspects/

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by | May 21, 2012 · 6:19 am

Hospitality Industry Legal Risks: Texas Hotel Sued By Woman For "Negligence And Defamation" After Air Conditioning Unit In Room Causes Fire

 “…she lost her laptop, college course materials and “over 30 billable hours worth of work for freelance architecture jobs she was in the process of completing at the time the fire occurred.”

      She seeks damages for negligence and defamation.

A woman claims in court that she had to spend the night in a “fire-ravaged” hotel room among her charred personal belongings, while hotel employees spread false rumors that she had “tried to burn the hotel down.”      LaTanya Stevenson sued Hotel USA Partners LLC dba Crowne Plaza Austin, in Travis County Court.      Stevenson, a state worker, claims she attended a three-day regional administrative service conference at the Crowne Plaza in November 2011.      She says the hotel gave her a room where the air-conditioner was stuck on the coldest setting. Unable to budge the “black and nonresponsive” temperature controls, Stevenson says, she reported the problem to the front desk.

“When Ms. Stevenson was finally given an opportunity to speak to a member of the fire department, she learned from the fire marshal that the malfunctioning air conditioning unit, not her laptop was the root of the fire,” the complaint states. “She got back to her room to find all of her belongings either severely damaged by the water from the sprinkler system or charred by the flames, which emanated from the bad climate control unit.

For more:  http://www.courthousenews.com/2012/05/21/46648.htm

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by | May 18, 2012 · 10:12 am

Hospitality Industry Legal Risks: Dept. Of Justice Extends Deadline For ADA "Pool Lifts" Requirements Until Jan 31, 2013; "Fixed Lift" Requirements Still Apply To Pools & Spas Under Construction Or Being Altered

“…the Department of Justice (DOJ) last night announced a substantial postponement of the ADA compliance date for existing pools and spas with ADA requirements for accessible entries.  The new compliance date – January 31, 2013 – is more than an additional nine months beyond the original date of March 15, 2012…”

“The extension is fair and sensible and the lodging industry supports it,” said AH&LA President/CEO Joe McInerney.

AH&LA began its efforts immediately after DOJ first announced in a guidance dated January 31, 2012 that pool lifts used to provide accessible entries into existing pools and spas must be “fixed” unless not “readily achievable,” next to the pool/spa at all times when the facilities are open, and cannot be shared between two bodies of water even if they are in the same location.  DOJ subsequently clarified that that “fixed” means attached to the pool deck in some way.  This means that “portable” lifts brought out upon request would not be acceptable, raising new concerns among members about safety risks and costs posed by “fixed” lifts.   The hospitality and business community viewed this announcement to be a significant change from the pool lift requirements issued by DOJ in its September 15, 2010 final regulations and began its intensive campaign to both reverse these substantive changes and delay the compliance date.

For more:  http://www.ahla.com/pressrelease.aspx?id=34522&hq_e=el&hq_m=1729871&hq_l=1&hq_v=e98908d08d

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by | May 17, 2012 · 6:38 am

Hospitality Industry Legal Risks: Nevada Hotel Sued For "Pregnancy Discrimination" By Room Service Sales Employee; Additional "Class-Action" Allegations For Unpaid Wages

In the same filing to sue the hotel for unspecified damages for pregnancy discrimination, Megia also made class-action allegations for unpaid wages on behalf of the hotel’s employees.

“…employees were not permitted to wear their uniforms outside work and had to pick up and drop off their uniforms before and after their shifts, often leading to additional overtime for which they were not paid, the suit claimed…”

Melodee Megia, a former employee at The Cosmopolitan Resort and Casino in Las Vegas, claims she was told she was fired from her job for saying “bye bye” on the telephone instead of “goodbye” while eight-months pregnant.

She has filed a lawsuit against the hotel for pregnancy discrimination and a class-action suit for workers’ wages, saying employees were not paid for the time they had to wait for and change into their uniforms on a daily basis.

Megia worked at the hotel from November 2010 until September 2011, when she said she was fired “based on her pregnancy,” according to court papers filed with the Clark County District Court in Nevada last week.

Megia was a “room service sales” employee answering the telephone when hotel guests called for room service, occasionally assisting in room delivery, her lawyers said.

For more:  http://abcnews.go.com/Business/fired-las-vegas-hotel-worker-sues-pregnancy-discrimination/story?id=16361237

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by | May 16, 2012 · 6:08 am

Hospitality Industry Legal Risks: Woman Sues Illinois Hotel Over Bartender's "Sexual Assault"; Convicted Employee Allegedly Obtained Room Key From Front Desk

“…The lawsuit contends Dabrowski on Oct. 27 spiked the woman’s drink with a “date rape” drug. He allegedly obtained the key to her room from the front desk and then sexually assaulted her as she lay unconscious on her bed in the hotel..”

A Naperville man accused in a federal lawsuit of sexually assaulting a female guest of the Hilton Lisle/Naperville hotel has been convicted of a misdemeanor charge of trespassing in the woman’s room.

Jayson D. Dabrowski, a former bartender at the hotel, has been ordered to serve seven days in the Sheriff’s Work Alternative Program, or SWAP, according to records on file in DuPage County Circuit Court in Wheaton. Dabrowski has also been placed on two years of court supervision, records indicated.

The woman, a resident of Virginia, is seeking more than $75,000 in damages. Her lawsuit is not expected to come to trial for at least a year.

For more: http://napervillesun.suntimes.com/news/12554670-418/man-accused-of-lisle-hotel-sex-attack-found-guilty-of-trespassing.html

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by | May 14, 2012 · 6:16 am

Hospitality Industry Theft Risks: North Carolina Hotel Employee Arrested For "Embezzling" More Than $16,000 From Hotel Deposits And Petty Cash

More than $12,000 came from cash deposits not being made; $2,132 from petty cash and falsified receipts; $1,756 from miscellaneous revenue; and $336 in overdraft fees as a result of deposits not being made.

A 57-year-old woman embezzled more than $16,000 from a Gastonia hotel in about three weeks, according to an arrest warrant. Judy Adaline Steele of Cullowhee in western North Carolina took the money from the Knights Inn at 1400 E. Franklin Blvd. between Dec. 23 and Jan. 11, according to the warrant.

She also occupied two rooms at the hotel, resulting in an additional $3,000 damage, according to the report.

Sri Krupa told police he had withheld Steele’s final two paychecks totaling $1,377 because of the theft. Steele was booked into Gaston County Jail under a $25,000 bond on a charge of embezzlement.

Read more: http://www.gastongazette.com/articles/deposits-71072-gastonia-hotel.html#ixzz1uqvwUS8U

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