Category Archives: Maintenance

by | July 7, 2011 · 6:35 am

Hospitality Industry Guest Room Security: Large Hotel Operator Converts Rooms To "Electronic Lock System", Replacing Mechanical Card Locks As "Magnetic Strip Keycards" Provide "Full Audit Accountability"

  • Each keycard is encoded using a portable Front Desk Unit (FDU), uniquely designed for the hotel industry
  •  The magnetic strip keycard reader provides full audit accountability, enabling management to provide legal support in the event of unauthorized access to a room.
  • For emergency use the Generation E-760 door locks provide emergency access through a mechanical key (fixed or recodable) or electronic override plus an emergency keycard.
 
La Quinta Inns & Suites has announced an agreement with Kaba to install the ILCO 760 locking systems in approximately 140 La Quinta hotels. Implementation will begin in fall 2011.
 
“KABA ILCO products demonstrate the reliability that La Quinta wants for its operators and guests,” says Gerald Rodriguez, vice president of purchasing for LQ Management L.L.C. “We were also impressed with KABA’s willingness to engage in a long-term partnership with La Quinta. This will enable us to provide security to our guests, and professional service and operational excellence to our hotels and their staff into the future.”
 
La Quinta began evaluating electronic lock system providers to replace its mechanical card locks in early 2010. This effort included field testing locks from several manufacturers to verify the best solution for La Quinta’s hotels. After testing, La Quinta chose KABA ILCO 760 locks and the Front Desk Unit (FDU).
 
 

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by | June 17, 2011 · 7:00 am

Hotel Industry Guest Safety: Texas Hotel Guests Injured When "Glass Panels" Fall From 24th Floor To Pool Deck Recalling Fatal "Window Accident" In Atlanta

“….two glass panels fell from balcony railings of two unoccupied condominium units on the 24th and 25th floors and landed in the pool area…”

The hotel’s general manager, Drew McQuade, told the newspaper that four people were treated for cuts and other injuries.

“It was not packed, but there were a fair amount of guests at the pool,” McQuade said. “We feel fortunate that there were not more people injured.”

The incident, which occurred June 10, recalls the May 28 tragedy at the W Hotel in Midtown in which two women fell through a glass window in their 10th floor hotel room. LaShawna Threatt, 30, was killed in that incident and Cierra Williams, 28, was critically injured. Witnesses said the two women were engaged in “horseplay” when they crashed through the window.

McQuade said engineering experts were investigating the incident.

For more:  http://www.ajc.com/news/glass-panels-fall-from-979520.html

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by | June 14, 2011 · 6:46 am

Hospitality Industry Health Risks: Hotel Owners Can Now Obtain "Bed Bug" Insurance Policies That Combine Insurance For Pest Control And "Lost Revenue"

“…In the past, the cost of treating bedbugs was seen as an unplanned expense that had to be paid out of pocket by the landlord…”

“…Treatment of bedbug problems and replacement of any property was excluded from property insurance policies. In recent months, some hotels have obtained loss of attraction coverage that covers losses if rooms have to be taken out of service because of bed-bug infestations…”

Aon Risk Solutions, the risk management arm of giant insurance broker Aon Corp., has teamed with Global Excess Partners, a Manhattan-based commercial property insurance company, and Terminix, the nation’s largest pest-control company, to offer the first-ever bedbug-specific insurance policy for hotels, landlords and corporations.

The new insurance plan, announced Monday, will not only cover the cost of bedbug termination, but also covers lost revenue during the time the creatures are still running riot before succumbing to pest eradication techniques that range from a new non-toxic treatment that can clean a room in five days or less, to mattress encasements.

In an effort to quell a chance of an outbreak, many companies have been hiring exterminators like M&M to conduct monthly preventive visits, which cost anywhere from $100 to several thousand dollars. Mr. Wong said his company recently conducted a $25,000 job that came as a result of bedbug infestation.

For more:  http://www.crainsnewyork.com/article/20110613/REAL_ESTATE/110619964

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by | June 13, 2011 · 7:40 am

Hospitality Industry Insurance Risks: Florida Hotel Water Pipe Bursts Causing Lobby Ceiling To Collapse And Guest Evacuation

Guests at a Miami Beach hotel were evacuated after a water pipe in the building burst, causing the ceiling to collapse into the hotel lobby.

“…Gushing water spread into the hotel lobby and part of the ceiling collapsed, said Adonis Garcia, spokesman for Miami Beach Fire Rescue.…”

A water pipe located between the first and second floor of the Claremont Hotel on the 1700 block of Collins Avenue burst Sunday evening. Guests at the Claremont were evacuated and relocated to another hotel.

“The fire department said where the roof came down, it was actually leaking from inside and then it just blew out the ceiling,” said Ros Guttso, hotel general manager. No one was injured.

For more:  http://www.miamiherald.com/2011/06/13/2264379/miami-beach-hotel-evacuated-after.html

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by | June 12, 2011 · 6:24 am

Hospitality Industry Guest Security: Texas Hotel Management Faces Questions On How A Man Stole A "Master Key" And Entered A Guest Room Before Assaulting Guests

“What shocks me most … This guy had a master key and just walked right into the kids’ room high and started swinging at them,” Hernandez said. “Thankfully the kids were screaming and (coach Joseph) Rosendo was nearby to help.”

Attempts to contact Clarion management for a comment on how they lost a master key and the attack itself were unsuccessful Saturday. Hernandez said at least it wasn’t the hotel room with his female athletes.

The coach of the Lubbock Warriors spoke out, voicing many concerns about the hotel’s security and the legal system after his squad was attacked early Friday morning, hours before a boxing competition.

Nicodemus Alvarado, 18, allegedly attacked members of the team while he was drunk and high on cocaine after using a stolen master key to gain entry into their hotel room at the Clarion on the 4300 block of West Wall Street about 12:20 a.m. Friday, police said.

Besides issues with the hotel’s security, Hernandez also raised questions about the legal system in general after he learned of Alvarado’s past.

Alvarado was arrested less than three months ago during an unrelated incident on the exact same charges: First-degree felony for burglary of habitat with intent to commit another felony and for possession of a controlled substance.

He was arrested for the first set of felonies following a March attack on a woman. He allegedly pushed his way into her residence and began assaulting her after he disconnected her emergency call to police, according to the March arrest affidavits.

Despite his $56,000 bond, Alvarado eventually was released from the county lockup. According to clerk of court records, Alvarado was only adjudicated for the misdemeanor charge of interfering with an emergency call during the March 6 incident. It was not known, as of press time Saturday evening, under what circumstances the felony charges were dropped or dismissed

Read more: Coach criticizes hotel, legal system after attack – Mywesttexas.com: Top Stories http://www.mywesttexas.com/top_stories/article_90772213-c4f4-5716-994b-a4279a012afb.html#ixzz1P4TArI00

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by | June 10, 2011 · 9:14 am

Hospitality Industry Health Risks: Arkansas Hotel Evacuated After High Levels Of "Carbon Monoxide" Sickens Family Of Four; Traced To A Faulty Swimming Pool Heater

“…Fire Department officials say a North Little Rock hotel was evacuated after a family of four was hospitalized with carbon monoxide poisoning…traced to a faulty swimming pool heater…”

The Arkansas Democrat-Gazette reported Friday that Fire Department Capt. J.R. Pflasterer said the carbon monoxide was found at unsafe levels throughout the hotel Thursday He said it was traced to a faulty swimming pool heater.  Pflasterer said 64 people were forced to leave the Comfort Inn and Suites after the family went to a hospital about 8 a.m. He said about 10 of those evacuated reported headaches or dizziness.

Pflasterer said carbon monoxide levels returned to normal Thursday afternoon. The hotel’s telephone number was continually busy Friday morning, so it could not be learned when it would reopen.

For more:  http://www.therepublic.com/view/story/852f6fb07d9149cb9238e0adf171f81b/AR–Carbon-Monoxide-Ark-Hotel/

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by | June 7, 2011 · 7:56 am

Hospitality Industry Computer Risks: Cybercrime Risks Remain Perilous As "Malicious Software Or Malware" Increases To 6 Million Programs In First Three Months Of 2011

The amount of new malicious software, or “malware,” unleashed on the internet during the first three months of this year hit six million programs, according to a report last week by McAfee, the computer antivirus maker. “It’s been a busy start to 2011 for cybercriminals,” Vincent Weafer, senior vice president of McAfee Labs, said in a statement.

A 2009 study by computer antivirus maker McAfee and SAIC, a technology security firm, estimated that computer crime cost companies $1 trillion across the globe, but analysts say the actual total is sure to be higher as computer security breaches are underreported.

“I think all the service providers are victims of this type of issue, it’s just whether the company has a public interface to warn users of this type of problem is the big question,” Andrew Lih, author and professor at the University of Southern California, told CNN.

“Google has been pretty good at being forthcoming in having this kind of dialogue with its users,” Lih said. “It’s very possible to probable that these other service providers, from Yahoo to Microsoft to any of these other ones, have had these types of attacks, it’s just that Google has been very public in trying to combat this.”

For more:  http://business.blogs.cnn.com/2011/06/07/the-hidden-cost-of-cybercrime/

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by | June 1, 2011 · 8:00 am

Hotel Industry Guest Safety Risks: Death Of Woman Who Fell From 10th Floor Window Of Atlanta Hotel Will Trigger Investigation Of Permitting And Inspection Of Hotel Window Replacements And Installation (Video)

“…how did two young women crash through windows of the Midtown W Hotel on Saturday, May 29th….One woman died, the other is severely injured…”

[youtube=http://www.youtube.com/watch?v=ipR_7kvir8o]

“…The windows go floor to ceiling and do not appear to be double paned windows. There is a barrier about 40 inches up from the floor…The City of Atlanta says no permits were issued for new windows and no permit inspection was done for window installation…”

 

According to Fulton County property tax records, the building was constructed in 1974 and was taken over by Noble Investment Group from Starwood Hotels and Resorts. It then underwent a 50 million dollar renovation project in 2007.

The City of Atlanta says no permits were issued for new windows and no permit inspection was done for window installation. We’ve asked whether or not the existing windows would meet today’s safety standards. We are still waiting for a response.

“Just within an instant, they literally, flew out of the window,” Raymond Hamilton said as he describe how he watched the horrible scene early Saturday morning.

The fiancé of the woman who died has many questions. Even though he says he’s heard nothing from the Midtown W Hotel or its management he plans to continue to seek answers and so do we.

For more:  http://www.11alive.com/news/article/192882/40/Tragic-fall-at-W-Hotel-raises-window-safety-concerns–

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by | May 13, 2011 · 8:11 am

Hospitality Industry Health Risks: Kentucky Hotels "Annual Inspection Reports" Are Now Posted "Online" With Scores And Violations Easily Accessed

Scores from annual inspections of more than 70 Northern Kentucky hotels and motels can now be found online.

Information on the inspection process, along with the scores, can be viewed on the Northern Kentucky Health Department’s website.

CLICK ON "INSPECTIONS" TO VIEW ONLINE INSPECTION REPORTS

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by | May 11, 2011 · 2:24 pm

Hospitality Industry Employee Issues: California Legislature Considers Legislation To Require "Fitted Bed Sheets" To Reduce Housekeeping Injuries But Costs To Hotels Would Be Significant

“…Supporters of the bill argue it will reduce worker injuries by eliminating the need for workers to repetitively lift extremely heavy mattresses when making beds…”

“… They contend that flat sheets cause workers to strain their backs, shoulders and wrists, and are often responsible for repetitive motion injuries…” 

“..But the California Hotel and Lodging Association says replacing existing sheets to comply with the bill could cost between $30 million and $50 million…”

“…Hotel operators argue they will need to purchase new equipment in order to launder the fitted sheets. They also say fitted sheets will have to be replaced more often, that the elastic in fitted sheets breaks down faster than fabric, and that fitted sheets cost more to iron, fold and store…”

The California Legislature is considering a bill that would regulate what type of sheets can be used on hotel bed mattresses across the state. State Bill 432, sponsored by Sen. Kevin de Leon (D-Los Angeles), also calls for the use of long-handled tools like mops and dusters so housekeepers do not have to get down on their hands and knees to clean bathroom floors.

“Just by using fitted sheets you could cut the number of lifts in half, and we think that would go a long way in preventing worker injury,” said Leigh Shelton, a spokesperson for UNITE HERE, a union that represents California hospitality workers.

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