Category Archives: Maintenance

by | May 6, 2011 · 6:15 am

Hospitality Industry Fire Risks: South Carolina Hotel Completes Major Renovations After "Dry-Storage Area" Fire Breaks Out In Restaurant

“…The Surfside Beach Resort has been undergoing major renovations to the 160-room building since October, when a fire broke out in a dry-storage area in the resort’s restaurant…”

“…The fire caused smoke and structural damage, prompting hotel management to move forward with not only restoration of the smoke-damaged areas, but an entire facelift of the building…structural repair and insurance issues were worked out before proceeding with the makeover…”

Renovations are kicking into full gear at one Surfside Beach hotel, in hopes of re-opening its doors to guests by mid-May. Joel Coker, general manager for the Surfside Beach Resort, said Thursday the bulk of renovations to the hotel only began 24 days ago. He says structural repair and insurance issues were worked out before proceeding with the makeover.

Rooms damaged by the October fire have been completely renovated, while undamaged rooms received upgrades. Improvements to the rooms include new beds and bedding, bathrooms, furniture and carpet.

Coker says he believes guests already have rooms booked starting May 17. “Bike Week is extremely busy now,” Coker mentioned. “Of course, it’s affected us with the decisions in Myrtle Beach a few years back. We could lose $100,000 easy that week – or more.”

The Surfside Beach Resort estimates it lost $1 million in guest revenue as a result of renovation efforts. The resort must undergo a handful of inspections – including building, fire and health – before it is allowed to re-open.

For more:  http://www.wmbfnews.com/story/14583174/hotel-damaged-by-october-eyes-may-re-opening

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by | May 1, 2011 · 8:38 am

Hospitality Industry Health Risks: Maryland Hotel Guests Evacuated After Dangerous Levels Of Carbon Monoxide Are Generated By An "Improperly Functioning Pool Heater"

“…An improperly functioning pool heater was found to be generating the gas, and it was shut down…”

“…Monitoring equipment detected high levels of poisonous carbon monoxide gas in the air, prompting authorities to evacuate 30 motel occupants and take 11 of them to hospitals in Laurel and Columbia. All were released after evaluation…”

A Howard County motel was temporarily evacuated Saturday night after rescue personnel discovered high levels of potentially lethal carbon monoxide there, a county fire and rescue spokesman said.

Responders were called to the Sleep Inn on Second Street in North Laurel about 8:32 p.m. to check a report of a possible chemical leak, and found five children complaining of headaches and nausea, according to Battalion Chief Eric D. Proctor.

All the motel’s occupants were allowed to return to their rooms after the building was ventilated.

For more:  http://www.baltimoresun.com/news/maryland/howard/bs-md-ho-motel-carbon-0501,0,3364397.story

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by | April 25, 2011 · 7:04 am

Hospitality Industry Fire Risks: Oklahoma Hotel Is Consumed By Fire Caused By "Electrical Short" But Fire Extinguishers And Good Escape Plans Prevent Tragedy

A three-alarm fire at America’s Best Value Inn and Suites near Mustang Rd. and I-40 forced people onto the streets as flames and smoke overtook their rooms.

“…Driven by the wind, flames quickly spread into the rafters and began pouring out of the roof…. Fire officials say the fire appears to have been caused by an electrical short…”

John Thompson works at the hotel and tried to put out the flames with fire extinguishers. He went through four of them before giving up and evacuating the area.

“We could only put out what was exposed,” Thompson said. “So, we knew it was a losing battle when it traveled.”

“Initially our concern was the wind. We had a pretty good breeze that was blowing through here and heavy smoke that was drifting all the way across Reno Avenue,” OKC Battalion Chief Greg Lindsay said.

Occupants in one of the rooms saw smoke coming from underneath the floor and pulled a fire alarm. Everyone was evacuated safely including two people who had to be rescued by ladder.

“Everything worked like it was supposed to and everybody was able to get out,” Lindsay said.

For more:  http://www.kfor.com/news/local/kfor-news-fires-apt-hotel-story,0,1882611.story

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by | April 19, 2011 · 5:16 pm

Hospitality Industry Guest Health Risks: Hotel Management Must Remain Proactive In "Bed Bug Infestation" Prevention Through Use Of Professionals, "Good Passive Monitoring" And Detailed Action Plans

Trip Advisor, Bed Bug Registry, Bed Bug Database and other websites allow users to upload and track bed bug sightings and encounters online.

Bed Beg infestations at hotels can result in guilty verdicts against hotel owners if conscious and deliberate behavior led to infestations going untreated.

There is even a Bed Bug iPhone App that was launched late 2010.  

There are a number of proactive approaches that can be implemented to lessen their impact on your operations when they arrive. EcoGreenHotel spoke with Michael Merchant, PhD an urban entomologist for the Texas AgriLife Extension in Dallas to discuss ways to reduce your risk:
 

  1. Work with a Pest Management Professional (PMP) that has experience combating Bed bugs. Rely on the PMP’s experience and knowledge to guide you through all of the steps needed to prevent or eradicate an infestation. Bed bugs are complicated pests and are resistant to many traditional chemicals and treatment protocols.  An over-the-counter chemical remedy applied by an untrained hotel staff member could be a recipe for disaster.
  2. Employ good passive monitoring in your guest rooms. Glue or deadfall traps allow hotel owners to identify potential problems quickly and without great expense. If bed bugs are spotted in a trap, a well-trained PMP can quickly identify if the infestation is limited to one room or if it has spread to adjacent rooms. Canine units trained to detect bugs can also be brought in to help identify the extent of the infestation.
  3. Develop a bed bug action plan to educate all hotel staff members what to look for in the guest rooms and how to react quickly and effectively if a guest makes a complaint in person or online. Simple visual inspections by trained housekeepers looking at sheets, mattresses and other hiding areas is an inexpensive first line of defense.
  4. Use of mattress, pillow and box-spring encasements effectively eliminates the most common breeding grounds. A typical encasement set for a king bed can be purchased for around $150. It is extremely important that the mattress encasement be placed on both the mattress and the box springs. Encasements can also help eliminate allergens and dust mites that improve indoor air quality in your green hotel.
  5. Until a nationwide eradication strategy is implemented, we will continue to see this epidemic in hotels and other lodging facilities, homes, movie theaters, dormitories, and all of the other uninviting areas they reside nationwide. Hotels will definitely be subjected to bed bugs arriving with guests on a continual basis. The problem will not go away without a fight.

For more:  http://www.hotelnewsresource.com/article54128.html

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by | April 15, 2011 · 10:13 am

Hospitality Industry Guest Satisfaction: "Hotel Room Cleanliness And Maintenance" Are #1 Guest-Reported Complaints And Problems

“…the most consistently reported problems from hotel guests across the country involve room cleanliness and maintenance, according to experts at Hospitality Staffing Solutions.”

“…Properties benefit when they can maintain a static number of permanent employees with relative job security while meeting the ever-changing demand that is inherent to the travel and tourism industry with help from staffing companies like HSS, which is equipped to meet the needs of most properties within 24 hours.”

A property can offer hundreds of amenities including a first-class spa, top-rated restaurants and an immaculate 18-hole golf course, but if a guest checks in and finds their room dirty, that guest may leave and never come back – and you can bet they’ll tell their friends (and probably Tweet) about it, too!
 
At HSS, housekeeping specialists undergo a selective recruiting process, which includes background checks, reference interviews and extensive training sessions. As a result, they are consistently listed at the top of posted room inspection scores. 

“Room attendants are the primary ambassadors of any guest-centric facility, so we are very picky,” said Holliday. “The key to ensuring high levels of excellence among back-of-house employees is to selectively recruit the best talent and motivate them by offering advancement opportunities tied to performance. This formula has worked very well for us.”
 
“Hotels often need to staff entire departments in a very short amount of time,” he said. ”

For more:  http://www.hotelinteractive.com/article.aspx?articleid=20370

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by | April 12, 2011 · 12:23 pm

Hotel Property Damage Risks: Texas Hotel Hit With "High Winds" And Section Of Roof "Falls Off"

“…Some of the worst (wind) damage hit the Comfort Suites, where a section of the roof just came off…”

“…the damage in the Waxahachie area was consistent with 80 mph straight-line winds…”

Signs all over town were destroyed, including some highway signs that were not only upside-down but also facing the wrong direction.

“Luckily, that’s the only damages there are to the hotel,” said Charity Betts, General Manager of Comfort Suites. Fortunately there were no injuries at the hotel.  The roof blew off around 3:00 Monday morning, and you couldn’t find one guest who slept through all this.

Robinson’s room was right under the damaged section. “It kinda felt like the room was trembling a little bit,” said Robinson.  

Over at Lowe’s, merchandise was strewn across the parking lot.  To make matters worse, the cash registers weren’t working, so all transactions had to be done by hand.

“Everybody’s just like ‘oh my gosh, I can’t believe this happened,‘” said Betts. 

For more:  http://www.the33tv.com/news/kdaf-section-of-hotel-roof-torn-off-in-waxahachie-20110411,0,6946765.story

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by | April 6, 2011 · 4:45 pm

Hospitality Industry Pool Health And Safety: Illinois Hotel Pool Shut Down By Health Officials For "Numerous Ongoing Violations"

The order is against ABVI Management, Inc., owner of America’s Best Value Inn, 140 Venita Dr., in O’Fallon. According to Madigan’s statement, the order came after the Illinois Department of Public Health and St. Clair County public health officials found…

“numerous, ongoing violations of state law that protects public health and safety and attempts to prevent the spread of infection.”

“One of the more glaring violations alleges an inspector with the St. Clair County Health Department observed on Feb. 11 that hotel management had reopened the swimming pool and had removed the IDPH closure order notice after the agency inspected the pool and shut it down Jan. 19 for failing to address violations found in earlier inspections.”

Illinois Attorney General Lisa Madigan has obtained a temporary restraining order against an O’Fallon hotel, ordering it to keep its swimming pool closed until health officials get to the bottom of “numerous, ongoing violations” involving health and sanitation violations.

From the statement: A hearing on the injunction will be held April 6. “If you travel with children as I do, where’s the first place they beg to go after check-in ─ the pool, of course,” Madigan said in the statement. “Travelers and parents shouldn’t have to worry about hotel management not doing its job to keep pools safe, clean and free of hazards.”

An employee of the hotel contacted this evening said the pool is closed. A spokesman for management of the hotel wasn’t immediately available.

For more:  http://www.stltoday.com/news/local/govt-and-politics/political-fix/article_cff335ea-5b2f-11e0-a0dd-00127992bc8b.html

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by | April 4, 2011 · 8:22 am

Hospitality Industry Information Security Risks: Large Email Marketing Services Company To Many Hotels Has Data Breach And Guest Email Accounts Are Stolen

In addition to the banks, other impacted companies included hotel brands Ritz-Carlton Rewards and Marriott Rewards, and retail heavyweights Home Shopping Network, Walgreens, Brookstone, New York & Company and Kroger. TiVo is also included in this list.

“…customers should “exercise extreme caution,” as email addresses are all cyber-criminals need to initiate a phishing attack. Users can expect to see more spam, and should be vigilant about email offers that ask for personal information or have links to other sites that ask for personal information.”

Many of these phishing attacks tend to take the form of security alerts—informing users that their accounts have been compromised and they should verify their log-in credentials to reset their accounts—or direct marketing scams promising special deals that require a credit card number.

Epsilon, a large email marketing services company with a roster of A-list clients, reported a data breach that is impacting practically anyone who has ever signed up to receive a retail offer or alert through its email account. The company warned that thieves may use the information to launch a phishing campaign to trick users into disclosing more critical data.

On March 30, Epsilon detected “an unauthorized entry” into its email system. During this time, a subset of clients’ customer data was exposed. Epsilon only has the information of people who opted-in to receive marketing emails, and the theft was limited to email addresses and customer names, according to the company.

“A rigorous assessment determined that no other personal identifiable information associated with those names was at risk. A full investigation is currently underway,” Epsilon said in a terse statement on April 1.

“Epsilon has advised us that the files that were accessed did not include any customer information other than email addresses,” used books retailer AbeBooks wrote in a message to customers on April 3.

For more:  http://www.eweek.com/c/a/Security/Epsilon-Data-Breach-Hits-Banks-Retail-Giants-154971/

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by | March 14, 2011 · 8:09 am

Hotel Industry Flood Damage: Hawaiian Hotels Damaged By Tsunami Would Only Be Covered By Flood Insurance And Commercial Policy "Difference In Conditions" Coverage

Typical property insurance policies written in the United States exclude flood and earthquake damages.

A tsunami is a tidal wave often caused by an earthquake; it is a flood and excluded under most policies. Generally, these perils are only covered by endorsement or special policies.

The normal insurance industry approach to uninsurable hazards has been to exclude them totally. This has left the problem with governments to resolve, and has led to a number of national disaster insurance funds or pools, either completely run by the government as in the case of the U.S. Flood insurance scheme,

Those in vulnerable areas should buy flood and excess flood coverage to insure for tsunami events.  It should be noted that automobile, vehicle, life and health insurance provide coverage for these events. Some mobile home policies and marine forms cover these risks as well. Accordingly, these catastrophes are not completely uninsured when they occur in the United States.

For more:  http://www.propertyinsurancecoveragelaw.com/2011/03/articles/insurance/insurance-coverage-for-tsunami-floods-and-earthquakes/

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by | March 12, 2011 · 10:23 am

Hotel Industry Health Risks: New York Hotel Guests Are Evacuated After Exposure And Sickness Due To "Carbon Monixide" Coming From Heating Unit On Roof

Nine people were taken to a local hospital this morning following exposure to carbon monoxide that led to the evacuation of a West Seneca hotel.

Serafini called for more police and fire personnel, who found high levels of carbon monoxide in the lower levels of the five-story hotel. Authorities said they believe the carbon monoxide may have settled on the lower floors of the building.

Three other guests of the Hampton Inn on Ridge Road reported ill effects from their exposure to carbon monoxide. West Seneca police responded to a call at about 5:30 a.m. today, when the hotel’s front-desk manager told Officer Anthony Serafini that two people on the second floor were requesting a new room. They felt dizzy and faint and told hotel workers they thought fumes in their room were responsible. 70 guests staying there overnight.

National Fuel crews also responded and found the carbon monoxide coming from a heating unit on the hotel’s roof, police said. “I do not believe any of the injuries are going to be life-threatening,” West Seneca Police Lt. David L. Szmania said late this morning of the nine people taken to Millard Fillmore Gates Hospital.

After the problem was corrected, hotel workers ventilated the building, waited for about two hours and then allowed guests to return to their rooms by about 10 a.m., Szmania said.

The lieutenant praised the police midnight shift along with volunteer firefighters from the Seneca Hose, Winchester and Reserve Hose companies. “It could have definitely been worse,” Szmania said, referring to the January 2009 death of 16-year-old West Seneca resident Amanda Hansen from carbon-monoxide poisoning while she was sleeping over at a friend’s house.

For more:  http://www.buffalonews.com/city/communities/west-seneca/article365298.ece

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