[vimeo http://www.vimeo.com/52051376 w=500&h=281]
Petra Risk Solutions’ Risk Manager, Joe Fisco, offers a P3 Hospitality Risk Report – ‘Hotel Cold Weather Checklist’.Â
P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Hotel Cold Weather Checklist” Presented By Risk Manager Joe Fisco Of Petra Risk Solutions (Video)
Filed under Insurance, Liability, Maintenance, Management And Ownership, Risk Management, Training
“…(the plaintiff) was walking from the restaurant to the front lobby when she tripped on a bunched and wrinkled carpet, catching her toe on it 
and landing on her elbow…(she) had five surgeries, and when the elbow would not heal right, underwent a total elbow replacement…her medical bills totaled $240,000, which will be repaid with proceeds from the settlement, he said…as early as 2009, Holiday Inn, which was threatnening to pull the hotel’s license because of various maintenance issues, had inspected the hotel and reported that the carpet in the restaurant was loose…(attorneys) discovered that members of the hotel staff had tripped on the rug and complained to the management…”
The owners of the former Holiday Inn on North Frontage Road agreed this week to pay $1 million to a 77-year-old St. Louis woman who fractured her elbow after tripping over a loose carpet and falling as she exited the hotel’s restaurant. Heritage New London LLC, the corporation that owns the property and managed the hotel agreed to the settlement after five days of jury selection in New London Superior Court.
Norma Minke was part of a visiting tour group that stayed at the hotel on October 3, 2010, according to her attorney, Joseph M. Barnes of the Reardon Law Firm.
During the discovery process, Barnes said he deposed the corporation owner, Sunil Nayak of Princeton, NJ. Barnes said he learned that as early as 2009, Holiday Inn, which was threatnening to pull the hotel’s license because of various maintenance issues, had inspected the hotel and reported that the carpet in the restaurant was loose. The report specifically identified the location of the incident, Barnes said. He also discovered that members of the hotel staff had tripped on the rug and complained to the management.
For more:Â http://www.theday.com/article/20131010/NWS02/131019970/1047
Comments Off on Hospitality Industry Legal Risks: Connecticut Hotel Owners Settle “Negligence Lawsuit” For $1 Million; Woman Tripped Over “Bunched, Wrinkled Carpet” Which Required “Elbow Replacement Surgeries”
Filed under Guest Issues, Injuries, Liability, Maintenance, Management And Ownership
[vimeo http://www.vimeo.com/52513104 w=500&h=281]
Petra Risk Solutions’ Director of Risk Management, Todd Seiders , offers a P3 Hospitality Risk Report – ‘Hotel Power Outage Checklist’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Hotel Power Outage Checklist†Presented By Director Of Risk Management Todd Seiders Of Petra Risk Solutions (Video)
Filed under Guest Issues, Insurance, Maintenance, Management And Ownership, Risk Management, Training
“…An investigation after the electrocution death found that the pool “did not meet applicable city, state and national electrical codes†
and did not have Ground Fault Circuit Interrupters (GFCI) on the pool light system which are normal installations in pool construction to prevent electrical surges…Brown Electric Inc., had been hired by Hilton to bring the pool into compliance but, according to a city of Houston inspector, had performed work without obtaining the proper permits. After the death Hilton and Brown were cited for “use of electrical system which constitutes a hazard to safety, health and public welfare. ”
In a lawsuit filed Wednesday, a Missouri City family alleges “gross negligence of epic proportions†for the swimming pool electrocution death of a young man at a Hilton Hotel swimming pool. Raul Hernandez Martinez, 27, and his family spent the Labor Day weekend at the Hilton Houston Westchase hotel at 9999 Westheimer in West Houston.
They were at the swimming pool at dusk when the lights came on automatically. Eyewitness accounts, and now a civil lawsuit, detail how an electrical current immediately surged through the water. David Duran, 11, “suddenly cried out as his body convulsed and he began to float helplessly near the pool light in the deep end,†according to the lawsuit the family filed against Hilton Hotels and the Houston-area electrical contractor Brown Electric Inc., which had performed recent upgrades to the pool’s electrical system.
The boy’s mom Isabel Duran reached for her son and was shocked as well and knocked unconscious. She was revived via CPR and suffered several broken ribs when family members and bystanders dragged her from the pool. The boy’s brother, Raul Hernandez Martinez then fought through the electrical current to retrieve his little brother and push him to the edge of the pool where others helped pull him out.
For more:Â http://www.khou.com/news/local/Family-files-lawsuit-in-hotel-pool-electrocution-death-226219641.html
[vimeo http://www.vimeo.com/52513104 w=500&h=281]
Petra Risk Solutions’ Director of Risk Management, Todd Seiders , offers a P3 Hospitality Risk Report – ‘Hotel Power Outage Checklist’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
 For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Hotel Power Outage Checklist†Presented By Director Of Risk Management Todd Seiders Of Petra Risk Solutions (Video)
Filed under Guest Issues, Insurance, Maintenance, Management And Ownership, Risk Management, Training
“…the new ‘Housekeeper’ application is proven to deliver an average 50% reduction in the time required to carry out housekeeping and hotel 
support tasks, enhanced staff communication, as well as powerful reporting capabilities…with quicker response and improved communication with the housekeeping staff we are able to better serve our guests and get a real-time picture of the room status…”
Building on its growing range of mobile applications and cloud-based services, Housekeeper provides an alternative to Quadriga’s established, fixed TV-based housekeeping solution, integrated into its Sensiq guest communications and entertainment platform. The Hibox Housekeeper application is a web-based service which can be hosted in the cloud and provides hotel staff with easy and immediate reporting capabilities via most web-enabled mobile devices. Services include the reporting of room status to the hotel PMS, minibar usage and rooms fault reporting and management, as well as a staff messaging tool.
Housekeeper is already deployed in hotels across the Nordic region and is now available worldwide. Juha Peltonen, Hotel Manager at Hotel Haikko Manor, Porvoo, Finland, says, “The Housekeeper application gives us an easy-to-use tool to manage the housekeeping tasks. Also we are able to reduce the housekeeping costs with improved monitoring and reporting.”
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Filed under Guest Issues, Labor Issues, Maintenance, Management And Ownership, Risk Management, Technology, Training
“…By installing (the Emergency Management Software), Doubletree provides Detroit’s first responders instant on-site access to site plans, floor 
plans, hazardous material details, utility shut-off locations, geographical maps, fire hydrants locations, persons with special needs, guests and residents, and other critical information. The pre-plan data will be on a touch screen computer in the lobby as well as on the mobile data computers in Detroit’s fire department and law enforcement vehicles…”
“Our adoption of this technology is an excellent example of the private sector bracing the public works,” said Shannon Dunavent, general manager of Detroit DoubleTree by Hilton Hotel. “This new technology will be fully implemented by September 1st, making all critical building information quickly available to first responders. We are not only making a smart, cost-effective investment in our property and in the safety of our guests and staff, but in the city’s ability to respond to emergencies.â€Â
CommandScope allows building and facility owners, managers and first responders alike to easily add and upload building and site data. The information is shareable across organizations and city departments, and is updateable in real-time allowing first responders to act with knowledge rather than trial and error. First responders can save time and lives by immediately execute emergency procedures instead of wasting time locating managers or engineers on site.
Filed under Maintenance, Management And Ownership, Risk Management, Technology, Training
Comments Off on Hospitality Industry Pool Safety: “Hotel Swimming Pool Liability Reduction Checklist” From HospitalityLawyer.com
Filed under Guest Issues, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management, Training
“…Â By using the technology the hotel has reduced the rate of missing items from 20 to 30 percent of all stock to only about 3 percent. In so doing, 
 the system has paid for itself since its installation in December 2011…each tag’s ID is paired with data regarding the linen to which it is attached, including the type of linen and when it was manufactured. That information is then stored on the Linentracker server…By having a better view into specific linens’ locations—onsite, at the laundry facility or missing—the company has been able to reduce the incidence of shrinkage, as well as require less inventory in storage, since it now knows what its existing levels of linens consist of… If the hotel can reduce that quantity by about a sixth, he adds, significant savings result. Moreover, the hotel no longer need pay for laundering services for goods that were never returned…”
Mr. C opened its doors in summer 2011, with 138 rooms, a pool, a fitness center and a restaurant—all of which require linens. The hotel, owned by Italy’s Cipriani family, is the first of what the family expects to be a chain of luxury hotels under the same name, in such cities as Miami and New York. All linens are produced in Italy and are then shipped to the hotel, with a combined value of approximately $100,000.
Each tag’s ID is paired with data regarding the linen to which it is attached, including the type of linen and when it was manufactured. That information is then stored on the Linentracker server, hosted by Jaspersoft and using Fluensee software. The specialized tags are designed for use in laundry applications. They can sustain up to 550 wash cycles with tunnel washers, the company reports, including the most challenging part of that cycle—the extractor, which creates the most pressure on tags by pressing the linens and their tags against the bottom of the washer as water is forced out of the machine.
The hotel installed three RFID readers, with two installed above the laundry chute through which all soiled linens pass, and the third mounted at the housekeeping station where the linens are received from a third-party laundry service. When the hotel first opened, Jagger says, workers tracked the linens manually. Every item was sent to an off-site laundry facility, and the washed and folded versions were counted upon being returned. Manually counting each item, however, was an exhaustive chore, and errors could be made. In addition, he notes, there were large discrepancies between the quantity of items that the hotel management thought was still at the laundry site, and what the laundry service provider itself reported…”
Comments Off on Hospitality Industry Technology Solutions: California Hotel’s Linen Inventory Loss Costs Reduced By 90% Using RFID Tags, Tracking Software
Filed under Labor Issues, Maintenance, Management And Ownership, Risk Management, Technology
[vimeo http://vimeo.com/52436189]
Petra Risk Solutions’ Risk Manager, Joe Fisco, CLSD , offers a P3 Hospitality Risk Update – ‘Hotel Pool Preparation, Maintenance And Checklist’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on P3 Hospitality Industry Risk Report: “Hotel Pool Preparation, Maintenance And Checklist” By Petra Risk Solutions’ Risk Manager Joe Fisco, CLSD (Video)
Filed under Guest Issues, Health, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management
