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Category Archives: Management And Ownership
Hospitality Industry Maintenance Update: “Focusing on Acoustics Can Improve Guests’ Comfort”
Even with thicker walls, pathways through which sound escapes can defeat construction. Unsealed recessed electrical outlets are a common example.
“I know a hotel with walls constructed to STC-60, but they performed at only STC-42 because the outlets weren’t sealed,†Battaglia says. “Yet, the ‘fix’ was simple. Preformed acoustic seals were installed by the maintenance crew between guests. The results were nothing short of remarkable.â€
Your guests’ ears never rest, not even when they’re sleeping. Throughout the night, guests are likely to hear off-and-on HVAC systems, TVs in adjacent rooms, and luggage carts in hallways.
“When humans were still sleeping in caves, we needed to hear twigs snap when predators approached,†explains Jeff Loether, founder of Electro-Media Design, which provides acoustical and audio visual guidance for various hotel flags in the United States and overseas. “When man moved from caves to hotel rooms, he brought his hearing acuity with him.†And while hungry predators are no longer a problem, sounds that go bump in the night are.
For more:Â http://bit.ly/ZpV7UT
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Filed under Guest Issues, Hotel Industry, Maintenance, Management And Ownership
Hospitality Industry Conference Update: “15th Annual California Tourism Safety & Security Conference”
Last years conference was a huge success and we could not be more excited to be back! Come see Petra’s own Director of Risk Management, Todd Seiders, along with other members of the Petra P3 team. We hope to see you there!
For more information on our P3 team:Â http://bit.ly/WUWpWi
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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training
Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)
[vimeo https://vimeo.com/105983681Â w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management
Hospitality Industry Legal Update: “Arizona Lawmakers Want Background Checks for Hotel Workers”
“…The attorneys say less than nine months later, in June 2012, the same night clerk raped another woman who was a guest at the hotel, again using the master key to gain access.
They say there is an additional police report from Illinois that claims the man, again working as a night clerk, used the master key to enter her room and attempt to sexually assault her. Neither attorney knew of the man’s current location…”
Hobbs said the existing sex-offender laws — those that dictate where an offender can live and work — are in place to keep the public safe and aware.
“It is unthinkable that this registered offender has exploited loopholes in the law to gain access to sleeping hotel guests and to reoffend,” she said.
Friday’s press conference was the first time the prospect of legislative efforts on the issue had been brought to the attention of the Arizona Lodging & Tourism Association, and officials were unaware of what a proposal would entail, said Kristen Jarnagin, senior vice president of the trade group.
For more: http://bit.ly/1nLAvMG
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Filed under Crime, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Liability, Management And Ownership, Risk Management
Hospitality Industry Management Update: “Hotel Loyalty Programs: No Longer Just About Building up Points, Status”
“Turning casual visitors into active loyalists may be easier said than done, as travelers expect services traditionally considered perks to now be a standard part of the hotel experience.
For example, the study revealed that for frequent traveling millennials, free WiFi ranked with cleanliness and comfort as a top three hotel attribute—not a perk, but as an expected basic.”
Two-thirds (66 percent) of millennial high-frequency travelers rate “unique rewards†as an important factor when choosing a hotel loyalty program, compared with just 43 percent of their older counterparts, according to a new Deloitte study, Winning the Race for Guest Loyalty.
“Our study indicates that customers will wait and see which program will provide them with the greatest rewards before they start to behave loyally, but they will not wait for too long,†said Guy Langford, vice chairman, Deloitte LLP and U.S. Travel, Hospitality and Leisure practice leader. “The race is on for brands to provide swift gratification, particularly for the savvy millennial travelers, who are quick to share their positive experiences or broadcast their discontent over their social networks, and who are acutely aware of the rewards that come to loyal customers. As such, the brand that locks in the customer’s loyalty first and wins that race is the brand that wins that customer, and potentially their loyalty, for life.â€
For more: http://bit.ly/1qwWBY5
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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media, Technology
Hospitality Industry Social Media Update: “Modern Hospitality: Social Media With A Smile”
Change is not always a good thing, but for the hospitality industry, it has proven to be great! Those companies, who are adapting to social media and developing a strategic plan, are experiencing a return on investment. Facebook, Twitter, YouTube, and Foursquare are among those mentioned as outlets used to: engage customers, handle requests and inquiries, offer direct promotions, and gauge customer experience. Check out the infographic presented by besthospitalitydegrees.com, to learn more about the impact of online reviews and mobile devices within the hospitality industry.
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For more: http://bit.ly/1o6Eqn4
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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media
Hospitality Industry Risk Update: “Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property”
Equipment options run from simple alarms to more complex system-style detection, said Byron Briese, SVP of Rolf Jensen & Associates.
The simplest arrangement is single- or multiple-station alarms, which include battery-operated, plug-in, and hardwired with battery backup, or combination smoke alarm/CO, which have become a lot more popular in the last few years.
While carbon monoxide poisoning at hotels is extremely rare, hotel owners and operators should practice regular maintenance and checks on equipment and systems to ensure the highest standards of guest and employee safety. During the AH&LA webinar “Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property†last Thursday, experts discussed new code requirements that impact hotels, as well as tips for installing CO alarms and detectors and implementing a response plan.
For more: http://bit.ly/1waR5ux
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Filed under Claims, Guest Issues, Health, Hotel Industry, Injuries, Liability, Management And Ownership, Pool And Spa, Risk Management
Hospitality Industry Management Update: “Mayor Eric Garcetti Announces Minimum Wage Proposal for Los Angeles”
The proposal comes as the Los Angeles City Council is considering raising the wages of non-unionized hotel workers to $15.37 per hour.
Hotels near LAX that do not provide health care are already required to pay their employees a similar wage. Hotel operators that do offer health insurance must pay workers about $11 per hour.Â
Following in the footsteps of cities like Seattle and San Francisco, Mayor Eric Garcetti made a Labor Day pitch for an increase, over the next three years, in the Los Angeles minimum wage to more than $13 per hour.
The mayor made the announcement in a South L.A. park at what’s billed as a “rally to address poverty in Los Angeles.” Â His proposal would increase the city’s minimum wage to $13.25 an hour by 2017 and then tie the wage to the Consumer Price Index for urban wage earners.
For more:Â http://bit.ly/1uAHNqs
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Filed under Employee Benefits, Hotel Employees, Hotel Industry, Labor Issues, Management And Ownership
Hospitality Industry Legal Update: “Kari’s Law Pushed After Murder, Failed 911 Call”
“Kari’s Law has received support from nearly 500,000 online signatures and would require that all who dial the three digits 911 would be connected to an emergency dispatcher regardless of the multi-line telephone system (MTLS).
Right now, dialing 911 at an office building, school, or hotel MLTS may or may not get the caller they help they are seeking. As Hunt travels the country to speak about Kari’s Law, he takes notice in each hotel room where he stays.”
One of the most well-known and obvious lessons taught to children and remembered through adulthood makes Hank Hunt feel angry, yet guilty.
“We all teach our children to dial 911,†said Hunt about the three digits ingrained in everyone’s head in case of an emergency. But it took tragedy for Hunt to realize those three digits do not always work.
In December of 2013, Hunt’s daughter Kari Dunn was stabbed to death inside a Marshall, Texas hotel room. Her estranged husband is now charged with her murder. Dunn’s 9-year-old daughter was inside the hotel room and dialed 911 four times.
Each time, the call failed.
For more: http://bit.ly/1plHxXt
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Filed under Guest Issues, Health, Hotel Industry, Liability, Management And Ownership, Technology
