For the full size image: http://visual.ly/bed-bugs-rise-again
Category Archives: Management And Ownership
Hospitality Industry Guest Health Risk: “The Bed Bugs Rise Again”
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Filed under Guest Issues, Health, Maintenance, Management And Ownership
Hospitality Industry Legal Risk: “Woman Forced to Cut Dreadlocks After Bedbugs Found in Suburban Chicago Hotel Room: Lawsuit”
“…Harder to explain is the trauma affecting travel for me now. I travel a lot for work, and every time I stay at a hotel I just get filled with anxiety…”
“…Brumfield claims that on the second day of her stay at the hotel in Oct. 2012 a manager said an inspection of her room was needed after the bloodsucking Cimex Lectularius insects were found next door…”
A tennis coach was forced to cut off her waist-length dreadlocks after finding bedbugs in her suburban Chicago hotel room, a lawsuit claims.
Donna Brumfield alleges she had to hack off the cherished mane she’d been growing for 13 years after the creepy critters set up home on her head.
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Filed under Guest Issues, Health, Liability, Maintenance, Management And Ownership
Hospitality Industry Technology Update: “Smartphones to Open Doors at Some Hotels”
“…Guests at these properties will receive a message on a Starwood app containing a virtual key, which will unlock the door with a tap or twist of their phone through the use of Bluetooth technology.
The company says the iPhone 4s or newer models and the Android phones running 4.3 or newer will be compatible…”
“…Nevertheless, many hotel operators have been searching for ways to eliminate the bottlenecks that can form at a hotel’s front desk. The delays are the bane of many a road warrior’s travel experience…”
Guests arriving at the Aloft Hotel in Manhattan or one in Silicon Valley will soon be able to do something hotels have dreamed about offering for years: walk past the check-in desk and enter their rooms by using a smart phone as a room key.
The boutique hotel brand from Starwood Hotels & Resorts Worldwide Inc. plans to offer this feature at two hotels, in the Harlem neighborhood and in Cupertino, Calif., before the end of the quarter.
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Filed under Guest Issues, Maintenance, Management And Ownership, Privacy, Technology
Hospitality Industry Employee Update: “Police Arrest Two of Weld County’s Most Wanted After Hotel Employee Recognized Duo From Photos Aired on News”
“…When the couple tried to check into the Best Western Brighton Inn, 15151 Brighton Road near U.S. 85, an employee recognized them from the photos and immediately called the Brighton Police Department…”
“…Montiel and Ureste — who also go by Destiny Lucero and Danny Montiel, respectively — were wanted in Weld County for multiple cases of identity theft, criminal mischief and failure to appear for court dates…”
Police on Wednesday arrested two of Weld County’s most wanted after a vigilant hotel employee recognized the pair from a news broadcast earlier in the evening.
Bianca Montiel, 24, and Christopher Ureste, 25, were arrested on suspicion of entering unlocked vehicles that were parked at day care facilities, stealing credit cards and racking up thousands of dollars in fraudulent charges, said Longmont Police Cmdr. Jeff Satur.
The pair would wait in the parking lot of the centers early in the morning while parents dropped their children off. When parents took the kids inside, the suspects would enter the unlocked vehicles, steal purses and then use credit cards at local retailers.
For more:Â http://www.greeleytribune.com/news/9875062-113/police-satur-weld-arrest
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Filed under Crime, Employee Practices, Guest Issues, Management And Ownership, Theft
Hospitality Industry Legal Risk: “Parents File Lawsuit on Behalf of Teenage Girl Critically Injured in Panama City Parasailing Accident”
“…This lack of oversight means no one is keeping tabs on parasailing operators to make sure ropes that are damaged by sun and saltwater are replaced,” said Chalik who has spent years pushing for reform.
 “Parasailing should be a fun and safe activity, but parasailing companies that cut corners or disregard the safety of their customers can turn the popular beachside pastime into a dangerous and even deadly trip…”
PANAMA CITY, FL and ROANOKE, IN–(Marketwired – January 23, 2014) -Â The family of an Indiana teenage girl critically injured in a horrific parasailing accident last summer in Panama City, Fla. has filed a negligence lawsuit against the parasailing company, its owner and the hotel that operated the excursions.
On July 1, 2013, 17-year-old Alexis Fairchild of Huntington, Ind., and her friend Sidney Good of Roanoke, Ind., went up in tandem when strong winds snapped their parasail free from its boat below. Witnesses watched in horror as the girls were flung across the shoreline, smashed into a nearby condo rooftop and were dragged into a power line, before plunging into cars parked below.
“Aquatic Adventures Management Group, which operated Why Knot Parasail, not only ignored the fact that weather conditions had deteriorated, but failed to operate the boat a safe distance from shore,” said attorney Deborah Chalik, partner at The Law Offices of Chalik and Chalik, who filed the suit on in Bay County, Fla. on behalf of Alexis’ parents Michael and Angelia Fairchild. Chalik and Chalik has successfully represented a number of cases regarding parasailing accidents.
For the original article:Â http://www.nydailynews.com/news/national/florida-parasailing-victim-sidney-good-breaks-silence-article-1.1587594
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January 23, 2014 · 8:41 amHospitality Industry Business Practices: “Bitcoin To Be Accepted For Food and Lodging In Two Las Vegas Hotelsâ€
“…Using bitcoins for the casinos itself won’t be happening anytime soon. State regulators, particularly the Nevada Gaming Control Board, are being more cautious about acknowledging and accepting the new type of currency.
The gaming industry isn’t particularly keen on pushing for it either. This is almost in contrast to the government of Singapore who just recently recognized Bitcoin as a valid, and therefore taxable, currency…”
Bitcoin has been making waves across the world, and now the cryptocurrency craze has reached the good city of Las Vegas. Starting Wednesday, two hotels in Las Vegas, including the The Golden Gate, the city’s oldest casino, will start accepting Bitcoin payments but only for hotel expenses.
Four years have already passed since Bitcoin came into being, but this new kind of currency only truly exploded last year, sometimes to rather insane heights. While it still mainly remains an oddity and curiosity for many, it has started to be become quite literally a serious business for others, including some governments.
For more: http://www.slashgear.com/bitcoin-to-be-accepted-for-food-and-lodging-in-two-las-vegas-hotels-21314010/
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Filed under Hotel Bar, Hotel Restaurant, Management And Ownership, Technology
Hospitality Industry Maintenance Update: “Hotel & Building Maintenance Tips”
To see full size infographic: http://visual.ly/hotel-building-maintenance-tips
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Filed under Guest Issues, Maintenance, Management And Ownership, Risk Management
Hospitality Industry Employment Practices Update: “The Hotel Industry Needs To Stop Trying To Please Their Customers!”
“…There is less of an attachment of what’s in it for me when you’re primarily focused on making somebody feel good about themselves, versus trying to please them. 
The motivation and incentives have to be on a much higher level when you are positioning people in your organization to attempt to please your customers, versus when you have your organization focus on making their customers feel good about themselves through their interactions with the guests…”
If they truly want their customers to be pleased by their hotels’ brand experience.
As I just talked about in my recent three-part article series, which focused on creating a new strategy for enhancing the hotels’ business model performance by decoding the hotel guest experience, I wrote about this crazy notion in part three of the series. (It’s really not about trying to please customers, per se. It’s really more about making them feel good about themselves while they are experiencing your hotel’s brand of hospitality offerings.)
You are really not there to please your customers, as crazy as that may sound. Businesses that make their customers feel good about themselves as a result of their business experience offering don’t have to play that inauthentic game of trying to please people, or try to inspire and motivate their organization to do so either. They are more focused on strategically creating and managing a business experience that generates a strong emotional connection with their customers that fosters positive memories from all the different attributes and qualities of the business experience.
For more: http://www.fivestarcustomerexperiencedesign.com/blog/2013/10/hotel-industry-needs-stop-trying-please-customers/?utm_content=buffer4b0ee&utm_source=buffer&utm_medium=twitter&utm_campaign=Buffer
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January 20, 2014 · 9:43 amHospitality Industry Food Safety Update: “Under New Food Safety Law, Bartenders Have to Wear Gloves”
“…In an effort to educate restaurant operators and health inspectors, the law will undergo a “soft roll-out” during the next six months to a year,
according to the Los Angeles County Department of Public Health. No points will be deducted when food handlers are not wearing gloves, but restaurant operators will receive a warning instead…”
Chefs aren’t the only ones affected by a new food safety law that bans culinary workers from touching certain foods with their bare hands. Like chefs, bartenders have to wear gloves or use other utensils to make their drinks. No touching ice, fruit garnishes or anything else that goes directly into your glass.
Changes to the California Retail Food Code that went into effect at the beginning of 2014 require disposable gloves or utensils such as tongs, paper or scoops to be used when handling “ready-to-eat” foods, which include sushi, bread, deli meats and fresh fruit and vegetables. Basically, nothing that won’t be cooked or reheated before it goes out to diners can be touched with bare hands.
For more: http://www.latimes.com/food/dailydish/la-dd-under-new-food-safety-law-bartenders-have-to-wear-gloves-20140114,0,7520647.story#axzz2qTxmrCcS
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Filed under Employment Practices Liability, Food Illnesses, Hotel Bar, Hotel Restaurant, Management And Ownership, Training
