[vimeo https://vimeo.com/114357192 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Carbon Monoxide’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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Filed under Guest Issues, Health, Hotel Industry, Injuries, Liability, Management And Ownership, Risk Management
[vimeo https://vimeo.com/113722566 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Credit Card Fraud at Hotels’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Many hotels fail to perform adequate background checks on job applicants before hiring them. In September 2011, a woman staying at a Best Western hotel in Arizona woke up in the middle of the night
to find a man standing over her bed. She says the man raped her. He was a registered level-3 sex offender, according to news reports, but Best Western had hired him as a night clerk and given him a master key to guest rooms, allowing him unfettered access to turn any of its female guests into his next victims
The difference between a hotel room at $75 a night and $750 a night is the view, the extra shampoo, the cost of the pillows, the fluff of the towels. Price is a measure of comfort and service. What must always be the same — at every price — is your security, your safety and cleanliness. Unfortunately, it’s not. Across the country, hotels are skimping on key safety and security measures, and the consequences range from stolen laptops and Peeping Toms to sexual assaults and robbery at gunpoint. More than 125 property crimes are committed in hotels and motels every day, in addition to more than 21 violent crimes (excluding murders).
For more:Â http://wapo.st/1vnfYFb
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Filed under Crime, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management
Consider the risks involved when an employee travels overseas for work. Courts have often ruled that an injury or illness that an employee suffers while on short term assignment away from home—even if he or she is not working when it occurs—is work-related.
But a basic workers’ compensation policy will probably not cover this type of claim. A foreign workers’ compensation policy will. Although no law requires employers to provide this coverage, you risk paying medical and lost-time costs out of pocket if you do not have coverage and a traveling employee becomes injured.
You might think your workers’ compensation covers all work-related injuries and illnesses. This could prove a costly mistake.
In most cases, workers’ compensation will cover work-related injuries and illnesses. But in certain special circumstances—which might apply to your company—the basic workers’ compensation policy will not provide coverage. This could leave your company on the hook for a costly workers’ compensation claim.
For more:Â http://bit.ly/1ycd3fF
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Filed under Employee Benefits, Hotel Employees, Hotel Industry, Injuries, Insurance, Management And Ownership, Risk Management
Under the ordinance, which took effect last month, motel owners must apply for a conditional use permit to allow any new long-term tenants.
To be granted a permit, the motel must meet requirements such as providing on-site laundry facilities, installing kitchens in every room and having at least 75 rooms.
A recently enacted law that limits how long people can stay at motels in Costa Mesa was illegally designed to target low-income residents, a lawsuit filed against the city alleges.
The Public Law Center, a Santa Ana-based pro bono law firm, sued this week on behalf of a group of residents to block an ordinance adopted last August limiting when motel guests can rent a room for more than 30 days.
For more:Â http://lat.ms/1FHJlDm
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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management
The APEX workgroup is focused on educating the market on what meeting planners and suppliers can do to help minimize the impact of these poachers, pirates, and new disruptive companies.
Consumer education is another important piece of the puzzle, especially as recent headline-grabbing breaches have made data security top of mind. “It’s important to let people know we cannot control their data if they’re not booking through the official housing agency and the official hotel,†he says.
Room block poaching refers to businesses that actively seek to recruit or divert event attendees away from official room blocks and into other hotel bookings. “This is pervasive,†says Mike Dominguez, senior vice president of corporate sales at MGM Resorts International. “It’s touching everybody now, primarily in the big cities that have larger citywide conventions.â€
Dominguez is part of a workgroup formed by the Convention Industry Council’s Accepted Practices Exchange (APEX) that intends to develop awareness and best practices for minimizing the impact of room block poaching.
The practice isn’t new, but technology has made it easier for accessibility to a customer, Dominguez says. Poachers attack public information, such as exhibitor lists on conference websites.
For more:Â http://bit.ly/1vKaPbs
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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management
“The hospitality industry plays a critical role in the fight against modern slavery, since many traffickers exploit their victims in hotels and motels,†said Bradley Myles, chief executive officer of Polaris.  
“If we are to truly eradicate human trafficking, it’s absolutely essential that companies like Wyndham take proactive steps to combat this crime at the root while also helping victims rebuild their lives. Polaris applauds Wyndham Hotel Group for integrating a responsible business culture company-wide and for actively taking such a strong stance against human trafficking.â€
Wyndham Hotel Group, the world’s largest hotel company with approximately 7,590 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced its continued commitment to preventing human trafficking by partnering with Polaris, a leader in the global fight to eradicate modern slavery and restore freedom to survivors.
As part of the joint effort, Wyndham Hotel Group and Polaris are developing comprehensive training and educational tools for hotel owners and franchisees, property-level staff and employees at its corporate offices and call centers to educate them about all aspects of human trafficking.
For more:Â http://bit.ly/1r2xZbX
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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Training
Customers often base their spending behaviors solely on their perception of the service. This is particularly true in the travel industry. 
Quick and efficient check-ins, a welcoming and accommodating staff, honesty and brand reliability are essential. When combined, these ingredients create the ultimate recipe for profitability.
The hospitality industry is thriving, but with that success comes responsibility. Hotel and restaurant owners need good management practices in order to remain relevant and realize sustained profits. Effective management includes overseeing employee satisfaction. Research has shown that there is a direct connection between employee contentment and customer loyalty. This is why it is important to take an interest in each staff member’s happiness.
In an accommodation industry, the key to customer satisfaction is high-quality service. However, employees who are unhappy often lack the motivation to provide such service, which results in disgruntled customers. This trickle-down effect can adversely affect a company’s revenue. Studies have proven that the attitude of an employee is directly related to a customer’s spending. Essentially, happy employees create happy customers.
For more:Â http://bit.ly/1xKit6j
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Filed under Employee Practices, Hotel Employees, Management And Ownership, Risk Management
At a Crowne Plaza hotel, the maid collected all the used drinking glasses, put them into the sink, and turned on the water. Then she gathered all the dirty towels from the bathroom floor,
held onto one, and used it to help dry the cups. The Crowne Plaza maid then used the same towel to wipe down the countertop, the toilet and the bathtub. She never used soap on anything, but she did return to spray the room with air freshener.
When you check into a hotel room, you assume the maid has cleaned everything, including changing the sheets and disinfecting the bathroom. But a hidden camera investigation revealed that may not always be the case.
The Rossen Reports team booked rooms for two nights at some of the most popular hotel chains and rigged them with cameras (all three of the hotels were in northeastern New Jersey). In each case they put soda in the glasses, threw towels on the bathroom floors and made the rooms looked used before calling to have housekeeping make them up, as well as prominently displaying the card requesting that all linens be changed.
For more: http://on.today.com/1ur6PcG
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Filed under Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training
Whatever the cost, hoteliers are advised to take certain precautions. “Complacency†is dangerous, Schoshinski said, adding that hoteliers should update security protection plans periodically
…Despite such resources and other preventative measures in the hotel industry, “the bad guys are getting smarter,†Cividanes said. “The bad guys are watching what you do.
Data security breaches, a hot topic at last year’s Hotel & Lodging Legal Summit, took center stage again at the 2014 conference as the No. 1 topic that keeps hospitality lawyers “awake at night,†said Robert Lannan, program co-chair and principal of Lannan Legal PLLC.
His opening remarks mentioned several headline-making cases, including breaches at Target, Home Depot and White Lodging, where it was revealed in January 2013 that attackers allegedly collected customer credit and debit card numbers, security codes, card expiration dates and other personal information from guests who had stayed at 14 hotels.
For more: http://bit.ly/1zwrVIk
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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft
