Category Archives: Risk Management

Hospitality Industry Risk Update: “Liberty Mutual: Retail and Hospitality Institute II”

“Best practices for mitigating risk and reducing losses for guest and employee injuries and incidents in the retail, hospitality, restaurant, gaming and entertainment industries.”

Liberty

At the conclusion of this institute, you will be able to:

• Explain what drives best-in-class performance in safety and risk
management
• Implement best practices for achieving safety and
operational excellence
• Apply resources and take advantage of networking opportunities that
can lead to stronger risk mitigation practices and related expense control

For more information contact Liberty Mutual at LPED@libertymutual.com with questions.

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Filed under Guest Issues, Hotel Industry, Risk Management, Training

Hospitality Industry Conference Update: “15th Annual California Tourism Safety & Security Conference”

Last years conference was a huge success and we could not be more excited to be back! Come see Petra’s own Director of Risk Management, Todd Seiders, along with other members of the Petra P3 team. We hope to see you there!

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For more information on our P3 team: http://bit.ly/WUWpWi

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training

Hospitality Industry Management Update: “Legionnaires’ Disease: Awareness and Prevention” (Video)

[vimeo https://vimeo.com/105983681 w=500&h=281]

Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’. 

P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

 

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Filed under Claims, Guest Issues, Health, Hotel Industry, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Technology Update: “The Apple Watch Will Help You Unlock Hotel Rooms Without a Key. But is That a Good Idea?”

“But moving systems to a smartphone or other mobile device that has built-in computing power that could be used to run algorithms to break that security could ‘open up a big can of worms,’ Apple Watchhe said. Although he assumes Hilton and other companies considering this move have taken ‘great care’ to reduce risk, he still worries that the additional attack surface and communication abilities of mobile devices might make them more difficult to secure.”

At least one app for the Apple Watch will allow the wearer to unlock a hotel room with the wave of a wrist. But using mobile devices to provide keyless entry to hotel rooms isn’t a novel concept — and could come with added security risks.

Hotels have been experimenting with mobile apps to unlock hotel rooms for some time. The Starwood Hotel group, which is reportedly working on an Apple Watch app, had been testing a similar feature for smartphone users at least since earlier this year. And in July, Hilton Hotels announced guests would be able to use digital check-in and room selection at more than 4,000 properties around the world by the end of this year.

For more: http://wapo.st/1lYgLda

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Filed under Crime, Hotel Industry, Risk Management, Technology

Hospitality Industry Legal Update: “Arizona Lawmakers Want Background Checks for Hotel Workers”

“…The attorneys say less than nine months later, in June 2012, the same night clerk raped another woman who was a guest at the hotel, again using the master key to gain access.Arizona They say there is an additional police report from Illinois that claims the man, again working as a night clerk, used the master key to enter her room and attempt to sexually assault her. Neither attorney knew of the man’s current location…”

Hobbs said the existing sex-offender laws — those that dictate where an offender can live and work — are in place to keep the public safe and aware.

“It is unthinkable that this registered offender has exploited loopholes in the law to gain access to sleeping hotel guests and to reoffend,” she said.

Friday’s press conference was the first time the prospect of legislative efforts on the issue had been brought to the attention of the Arizona Lodging & Tourism Association, and officials were unaware of what a proposal would entail, said Kristen Jarnagin, senior vice president of the trade group.

For more: http://bit.ly/1nLAvMG

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Filed under Crime, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Liability, Management And Ownership, Risk Management

Hospitality Industry Risk Update: “Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property”

Equipment options run from simple alarms to more complex system-style detection, said Byron Briese, SVP of Rolf Jensen & Associates.Carbon-Monoxide-620x330 The simplest arrangement is single- or multiple-station alarms, which include battery-operated, plug-in, and hardwired with battery backup, or combination smoke alarm/CO, which have become a lot more popular in the last few years.

While carbon monoxide poisoning at hotels is extremely rare, hotel owners and operators should practice regular maintenance and checks on equipment and systems to ensure the highest standards of guest and employee safety. During the AH&LA webinar “Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property” last Thursday, experts discussed new code requirements that impact hotels, as well as tips for installing CO alarms and detectors and implementing a response plan.

For more: http://bit.ly/1waR5ux

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Filed under Claims, Guest Issues, Health, Hotel Industry, Injuries, Liability, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Risk Update: “Dunmore Hotel Evacuated”

“Twenty-four people were taken to Geisinger Community Medical Center. By 5 p.m. all but one had been released, according to hospital spokeswoman Westyn Hinchey.dunmore-pennsylvania-hotel-hotels-atrium The last patient was transferred to the Hospital of the University of Pennsylvania for treatment of carbon monoxide exposure, Hinchey said. She said she could not release that person’s name and did not know his/her condition.”

At least one person remained hospitalized Sunday night and a Dunmore hotel is closed today after over 200 guests were evacuated Sunday morning. More than two dozen were taken to area hospitals to be evaluated for possible carbon monoxide inhalation.

Those staying at the Best Western Plus Hotel on Tigue Street with symptoms were removed in buses and ambulances after a carbon monoxide leak “stemming from a furnace” was discovered just before 9 a.m., Dunmore Fire Chief Christopher DeNaples said.

For more: http://bit.ly/XPDbme

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Filed under Guest Issues, Health, Hotel Industry, Liability, Management And Ownership, Risk Management

Hospitality Industry Insurance Update: “Business Interruption Coverage More Important Than Ever to Cyber Policies” (Video)

Video

Click image to play video

London-based MGA, CFC Underwriting, has brought a new cyber product to market for large companies that goes beyond the traditional cyber product, says Graeme Newman, director of marketing for the company. In this video with MyNewMarkets.com, Newman discusses how the increased knowledge of cyber risks has led large companies to demand a more complete product that includes business interruption coverage and how CFC’s coverage addresses these exposures.

For more: http://bit.ly/1whB8GL

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Filed under Business Interruption Insurance, Hotel Industry, Insurance, Management And Ownership, Risk Management

Hospitality Industry Legal Update: “Former Hotel Broker Sentenced to 11 Years in Prison for Conducting Fraud Schemes”

“In one scheme, Koger had been hired by Host, the country’s largest hotel owner, to sell two properties. Instead of selling to the highest bidders,Court Ruling Koger allegedly sold the properties to straw buyers, who then immediately resold them to the interested buyers for a profit. Koger allegedly orchestrated a similar deal in which a straw buyer purchased promissory notes backing European hotels that Host was interested in and then resold them to Host at a higher price, pocketing the difference.”

Former hotel broker Robert T. Koger was sentenced Tuesday to 11 years in prison for orchestrating a series of fraudulent schemes resulting in more than $55 million in losses, according to the U.S. Attorney’s Office of the Eastern District of Virginia.

Koger, 48, served as president and sole owner of Molinaro Koger, a hotel real estate brokerage firm in Vienna. According to court records, charges against the 48-year-old were tied to various schemes, including a pair that cost Host Hotels & Resorts more than $22 million.

For more: http://wapo.st/1pNSO7V

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Filed under Crime, Hotel Industry, Risk Management

Hospitality Industry Risk Management Update: “Cause of Sickness Linked to Hotel Swimming Pool Remains Unclear”

“An inspector found that the pool’s pH levels were outside the ideal range Monday morning, but it was not clear that the issue was serious enough to sicken someonepool…The incident began about 8 p.m. Sunday when one of the children vomited and the others said they felt sick. They were all treated and released from the hospital by morning, a Children’s Health spokesperson said…”

The cause of a sickness that hospitalized 13 children after they used a hotel swimming pool Sunday night remained unclear Monday.

The pool at Homewood Suites, 4210 Airport Way, remained closed while the incident was investigated, the Denver Department of Environmental Health reported.

For more: http://bit.ly/1z1fcvo

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Filed under Guest Issues, Health, Maintenance, Pool And Spa, Risk Management