Category Archives: Risk Management

by Ida | July 28, 2015 · 9:56 am

Hospitality Industry Conference Update: “2015 CTSSA Fraud Conference”

The 2015 California Tourism Safety and Security Conference is being held Thursday, September 17, 2015 at the beautiful Island Hotel in Newport Beach, California.Â This half day conference is centered around fraud and forgery detection and prevention at your business.Â With subject matter experts instructing in hands-on, nuts and bolts training format, you will see first hand how criminals forge fraudulent credit cards, wash checks, and take advantage of your unsuspecting business.

Together with several California law enforcement, security, and tourism industry organizations, the Association plans and hosts the nationâ€™s largest training conference dedicated to issues of safety & security for visitors and visitor venues.Â Â The annual conference features timely new training topics each year, presented by experienced practitioners and subject matter experts.Â Â Content and logistics are planned and coordinated by a committee of CTSSA volunteers, chaired by Dave Wiggins.

The event includes a full day of training, plus the Tech Expo which showcases emerging tools & technologies, as well as a keynote address, and hosted luncheon and cocktail reception.Â Â The conference has been praised for itsÂ timely and relevantÂ â€œnuts-n-boltsâ€ training content, as well as its valuable networking opportunities. Â The conference has been held at various locations throughout California.Â Participants come from all across the United States.Â Â Participation is by pre-registration, and is openÂ only to qualified working professionals.

For more:Â http://bit.ly/1Mt3G6e

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Theft

Tagged as Arrest, California, California law enforcement, California Tourism Safety and Security Conference, Conference, Credit Cards, Crime, Criminals, CTSSA, Cybercrime, Cybersecurity, Death, Employees, Fraud, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Island Hotel, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Newport Beach, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Safety and Security, Security, Southern California, Surveillance, Technology, Terrorism, Theft, Tourism, Wash Checks

by Ida | July 20, 2015 · 11:10 am

Hospitality Industry Management Update: “6 Ways to Prepare For the Next Downturn”

â€œProviding an exceptional guest experience is the best investment any hotelier can make. This is why we as a brand have rolled out a membership-wide training program all about the importance of unlocking the personalities of the staff and the story of the hotel when guests stay,â€ she said.

Good times continue to roll for the global hospitality sector with growth in the travel and tourism industry expected to increase by 3.9% this year, according to Ernst & Youngâ€™s â€œGlobal hospitality insightsâ€ report for 2015.

But in the cyclical fashion of the industry, the upswing canâ€™t last forever.

So what should hoteliers be doing now to prepare for the inevitable down cycle, and how much can investing in their products and services now set them up for not so good times in the future?

For Eric Danziger, president and CEO of Debut Hotel Group and Hampshire Hotels Management, preparation now is absolutely key to success in a future downturn.

â€œHoteliers should be pragmatic, preparing for when it is a bit more difficult to get those much-needed guests through a propertyâ€™s doors,â€ he said. â€œHoteliers that are prepared with a product and with services that guests value, appreciate and are willing to pay for will be ahead of the game.â€

For more:Â http://bit.ly/1IflBgM

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Filed under Employee Practices, Finances, Guest Issues, Hotel Employees, Hotel Industry, Maintenance, Management And Ownership, Risk Management, Social Media, Technology, Training

Tagged as Boutique Hotels, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality News, Hospitality Risk Solutions, Hotel, Hotel Employees, Hotel Guest, Hotel Industry, Hotel News, Hotel News Now, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Technology, training program, TripAdvisor

by Ida | July 9, 2015 · 11:23 am

Hospitality Industry Management Update: “Cuts to Per Diem Rates Could Mean Less Business for Hotels”

However, not only does this policy penalize the men and women who ensure our national security on a daily basis, but it also threatens to erode the morale of the workforce and will mean less business for hotels and firms that cater to federal travelers. These same companies are extremely supportive of our military and veteran communities, and they too will face negative effects of this policy.

As Congress and the Administration make decisions on how to reduce fiscal spending, there is a basic set of principles they must follow to make sure the policies enacted are fair and balanced. While cuts in spending are guaranteed to have an adverse effect on at least one group or geographical area, a 2014 policy on per diem rates for military personnel and defense civilian employees who receive temporary duty assignment (TDY) for long-term periods failed to be either fair or balanced. It affected service members and defense personnel in my home state of Hawaii to a far greater extent than the small amount of savings it contributed to the budget. That is why I made it my top priority in the 2016 National Defense Authorization Act and was successful in including the provision in the bill that reversed this ill-thought-out policy.

Defense spending heavily supports Hawaiiâ€™s economyâ€”nearly 20 percent, according to a study by the RAND Corporation. This economic contribution falls second only to our tourism industry, which adds approximately $14 billion to the stateâ€™s gross domestic product every year. Therefore, dedicating support to preserve and enhance these industries is a top priority for any politician representing the state. Reversing policies with unintended consequences that negatively affect these industries, along with the almost 20,000 Department of Defense civilian employees in the state, also should take
top consideration.

For more: http://bit.ly/1HfjYKh

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Filed under Hotel Industry, Management And Ownership, Risk Management

Tagged as Congress, Credit Cards, Department of Defense, Employees, Fiscal Spending, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Liability, Lodging Magazine, Managing Risk, Military, Mobile Technology, Motels, P3, Per Diem Rates, Petra Risk Solutions, Property Damage, Risk Management, Security, Surveillance, Technology, Washington Dispatch

by Ida | June 1, 2015 · 11:51 am

Hospitality Industry Risk Update: “Is Your Hotel Properly Collecting and Preserving Incident Related Evidence ?”

Videos can make or break a case. For example, in one case, video footage clearly showed that the plaintiff initiated the fist fight that was at the heart of his lawsuit. The video would have absolved the hotel from all liability, but the hotel failed to properly preserve this key piece of evidence.As a result, the case had to be settled instead of vigorously defended. Further, as digital surveillance systems continue to become the industry standard, judges have been less forgiving when it comes to claims that the pertinent footage was either lost or never preserved.

By the time a case reaches an attorneyâ€™s desk, all too often pertinent evidence either has been lost â€” or was never collected in the first place. Californiaâ€™s statute of limitations for a personal lawsuit is two years; consequently, an attorneyâ€™s first involvement in an incident on your property usually happens more than two years after the incident has occurred. If your hotel or resort has not properly gathered and preserved evidence, it becomes very challenging to recreate what transpired. Hence, it is imperative that; your hotel have formal written evidence retention policies; that first responders and security teams are properly trained on how to gather the evidence; and that hotel staff take steps to ensure that this evidence is preserved. Failing to collect and preserve evidence can turn a defensible case into a major settlement.

For more:Â http://bit.ly/1FPnjkz

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Filed under Crime, Employee Practices, Hotel Employees, Hotel Industry, Insurance, Management And Ownership, Risk Management, Training

Tagged as Arrest, Credit Cards, Crime, Crisis Management, Cybercrime, Cybersecurity, Death, Document Retention, Employees, Evidence, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Incident, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Incident Report, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Spoliation of Evidence, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | May 28, 2015 · 11:02 am

Hospitality Industry Conference Update: “California Hotel Owner Conference”

Come out and see Brad Durbin from Petra Risk Solutions in the educational session:

Hotel Cyber Liability: Â Claim Trends & Cost Analysis

Last year’s Hotel Owner Conference was a huge success! Â So back by popular demand, join the California Hotel & Lodging Association, June 11-12, 2015 at the historic, state-of-the-art Silverado Resort & Spa, in the world-famous Napa Valley. The conference will bring together hotel owners, brands, brokers, CEO’s and other hotel industry experts for a conference all about networking, deal-making and high-level education.

For more: http://bit.ly/1PQrLri

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Arrest, California Hotel & Lodging Association, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | May 21, 2015 · 10:29 am

Hospitality Industry Technology Update: “Best Tips for Creating Fast, Reliable and Secure Wi-Fi Networks”

Wi-Fi is a business driver that enables a comprehensive guest experience. Soon, hotels will leverage the power of Wi-Fi to expand on loyalty programs, integrate with the in-room TV, and take part in other customer-engagement strategies such as location-based promotions and time-based offers.

Yaroslav Goncharov, CEO of Hotel Wi-Fi Test, has had a front row seat to the rise of Wi-Fi in the hotel industry. â€œItâ€™s become a key amenity,â€ he says. â€œSome studies even claim it is second only to a comfortable bed.â€ At a time when basically every handheld device features Internet connectivity, guests place immense value on reliable wireless networks. This means that top-notch Wi-Fi services have changed from a nicety to a necessity.

When it comes to best practices, nothing trumps capacity. â€œWhile bandwidth growth has always been an issue for hospitality IT departments, the additional demands of Wi-Fi have accelerated the urgency,â€ says Alexandra Sewell, executive director, emerging markets, Comcast Business. She notes that many hotel guests carry two or three mobile devices, and they expect to be constantly connected when they travel. â€œAnd without the proper network capacity, Wi-Fi will be slow and frustrating,â€ she says. Kirk Hylan, owner of INsite Networks, a San Francisco IT company, says thereâ€™s no rule of thumb when it comes to determining how much bandwidth a hotel property needs. â€œWith bandwidth, itâ€™s really a matter of how much your pocket can afford because guests will use it all.â€

â€œTechnology is evolving faster than most of us ever imagined,â€ says Doug Gehret, general manager at Hilton Orlando. â€œWe must be proactive to remain relevant.â€Â Gehretâ€™s hotel recently upgraded to the latest 802.11ac Wi-Fi standard and now touts its high-speed data rates (up to 10 times standard Wi-Fi) as a key selling point in promotion material. With the AC Wi-Fi standard now over a year old, hotels that havenâ€™t upgraded may find themselves falling behind the competition. And a propertyâ€™s Wi-Fi speed isnâ€™t a secret anymore, as third-party reviewers like Hotel Wi-Fi Test provide free, easily accessible ratings of wireless services that potential guests may use when choosing hotels for their next stay or event.

For more:Â http://bit.ly/1K5JHXO

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology

Tagged as Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Crime, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Internet, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, Hotel WiFi, hotel workers, Hotels, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurants, Risk Management, Security, Surveillance, Technology, Theft, Wi-Fi, WiFi Network, Wifi Security

by Ida | May 18, 2015 · 10:00 am

Hospitality Industry Crime Update: “Hotels Work to Curb Harrowing Trend of Sex Trafficking in Metro”

“O’Meara, an attorney, is Nebraska’s new human trafficking coordinator. He wants people to be aware so victims can be rescued…”What happens is the victim is convinced by the trafficker (that) the only value the victim has as a human being is the ability to make money through commercial sex acts for the pimp,” O’Meara said…Omaha’s upscale Magnolia Hotel was the first to train hospitality workers to spot sex trafficking.”

Local law enforcement is trying to educate hotel workers to recognize signs of sex trafficking. The hope is to rescue women often caught in a cycle of abuse, violence and neglect.

“I was petrified to go outside,” Melissa said.

She said that for more than three years, she was forced to sell herself for money.

“The brain-washing, psychological games — it takes years,” Melissa said.

She wants Omaha to know that prostitution is slavery, with a pimp in charge of every move.

“I just wasn’t allowed out of his sight,” Melissa said.

Her message is the same one shared as part of a new pilot program in Omaha, which trains hotel workers to spot and report sex trafficking.

For more:Â http://bit.ly/1Jtnwg7

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Filed under Crime, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as ABC, ABC News, Arrest, Credit Cards, Crime, Death, Domestic Violence, Employees, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Human Trafficking, Human Trafficking Coalition, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Notre Dame Sisters, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Safety, Security, Sex Trafficking, Sexual Abuse, Surveillance, Technology, The Guardian Group, Training

by Ida | May 15, 2015 · 2:08 pm

Hospitality Industry Conference Update: “Hospitality Law Conference”

Hospitality Law Conference

Presented by Anderson Kill and Petra Risk Solutions: Tuesday, June 2, 2015 at The Cornell Club in New York

For more:Â http://bit.ly/1RdDoqn

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Filed under Conferences, Hotel Industry, Risk Management, Training

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Digital Media, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Branding, Hospitality Industry, Hospitality Law, Hospitality Lawyer, Hospitality Risk Solutions, Hotel, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Marketing, Mobile Technology, Motels, New York, New York City, Online Marketing, P3, Petra Risk Solutions, Pool and Spa Safety, Pool Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | May 12, 2015 · 8:13 am

Hospitality Industry Management Update: “Airbnb Grows to a Million Rooms, and Hotel Rivals Are Quiet, for Now”

In Austin, Tex., each 10 percent increase in Airbnb listings resulted in a 0.35 percent decrease in monthly hotel room revenue, according to a studyÂ by Boston University. Less expensive hotels and those focused on leisure travelers were most affected when Airbnb developed in their area, the study found.

By any measure, Airbnbâ€™s growth has been stunning since the company was founded in 2008. It now has more than a million rooms available in homes, apartments and even former barns â€” more places to sleep than hotel giants like Marriott and Hilton.

Despite this growth, though, the big hotel chains, at least outwardly, have yet to take substantial action to counter the potential threat from the upstart lodging service.

One reason is the strength of the travel market over all. Spending on hotels this year is projected to be even higher than last yearâ€™s robust outlays, according to Douglas Quinby, an analyst for Phocuswright. Other reasons include the ingrained habits of travelers, particularly older ones and business travelers on expense accounts, who see no reason to change their ways.

For more:Â http://nyti.ms/1zWgiir

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Filed under Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Social Media

Tagged as AirBNB, Boston University, Cybercrime, Cybersecurity, Employees, Guest Safety, Hilton, Hilton Hotel, Hospitality, Hospitality Brand, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, hotel chains, Hotel Deals, Hotel Employees, Hotel Guest, Hotel Industry, hotel room revenue, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, leisure travelers, Liability, Managing Risk, Marriott, Mobile Technology, Motels, New York Times, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Technology, The Times, TripAdvisor

by Ida | May 11, 2015 · 8:17 am

Hospitality Industry Management Update: “5 Social Trends Hoteliers Can Leverage”

“Everything is being rated and talked about, he said. And much of that is being done on mobile. For example, he said a lot of hoteliers will say they arenâ€™t interested in Twitterâ€”but thatâ€™s where their customers are talking about them. Thus, hoteliers need to monitor it and join in on the conversation.”

A picture of a pet cat with a slice of bread on its head. A person standing in front of a waterfall and capturing a photo that makes it seem as if he or she is vomiting said waterfall.

The above two examples â€œbroke the Internet,â€ according to Daniel Levine, director of The Avant-Guide Institute, a global trends consultancy for travel and consumer marketing, based in New York City. But they were short-lived fads and certainly not things to build a business plan around.

But building a plan around social trends? That might be the golden ticket.

â€œTrends are not specific to any one industry. Trends are what people are thinking and feeling, and theyâ€™re looking for these same trends to be answered in every part of their lives,â€ Levine said while speaking during the recent opening general session of the AmericInn 2015 Convention & TradeshowÂ held at Ballyâ€™s Las Vegas.

In other words: Hoteliers can adjust their operations to sell the answers to these trends, he said.

â€œThe beauty of trends is that they resonate with people for reasons they may not even be aware of. Theyâ€™ll go and beat a path at your door if youâ€™re answering these trends in creative ways,â€ Levine said.

Here are five social trends hoteliers can capitalize on.

For more:Â http://bit.ly/1F91w8D

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Filed under Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology

Tagged as Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, hoteliers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Marketing, Online Reviews, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, Security, Social Media, Social Trends, Surveillance, Technology

Category Archives: Risk Management

Hospitality Industry Conference Update: “2015 CTSSA Fraud Conference”

Hospitality Industry Management Update: “Cuts to Per Diem Rates Could Mean Less Business for Hotels”

Hospitality Industry Risk Update: “Is Your Hotel Properly Collecting and Preserving Incident Related Evidence ?”

Hospitality Industry Conference Update: “California Hotel Owner Conference”

Come out and see Brad Durbin from Petra Risk Solutions in the educational session:

Hotel Cyber Liability: Â Claim Trends & Cost Analysis

Hospitality Industry Technology Update: “Best Tips for Creating Fast, Reliable and Secure Wi-Fi Networks”

Hospitality Industry Crime Update: “Hotels Work to Curb Harrowing Trend of Sex Trafficking in Metro”

Hospitality Industry Conference Update: “Hospitality Law Conference”

Hospitality Law Conference

Presented by Anderson Kill and Petra Risk Solutions: Tuesday, June 2, 2015 at The Cornell Club in New York

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Category Archives: Risk Management

Come out and see Brad Durbin from Petra Risk Solutions in the educational session:

Hotel Cyber Liability: Â Claim Trends & Cost Analysis

Hospitality Law Conference

Presented by Anderson Kill and Petra Risk Solutions: Tuesday, June 2, 2015 at The Cornell Club in New York

Like us on Facebook!

Free Email Subscription!

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