Category Archives: Risk Management

by Ida | May 5, 2015 · 8:26 am

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

CH&LA and AAHOA have once again partnered to present the annual Northern California Hotel & Lodging Conference.Â This year the event is moving back to the DoubleTree San Jose.Â Each year this event gathers together over 300 hoteliers who enjoy the free educational seminars, updates on industry topics and to attend the trade show.

The show will include the usual abundance of networking opportunities, general session luncheon, and of course the trade show, the largest of its kind in Northern California.Â Over 100 vendors will be eager to show off the latest industry products, many who offer special rates and discounts for this conference.Â There will also be a reception in the trade show at 4:00 pm, with appetizers, soft drinks, no-host bar and lots of networking.

For more:Â http://bit.ly/1zkW1gW

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Filed under Conferences, Employee Practices, Hotel Industry, Insurance, Liability, Management And Ownership, Risk Management, Social Media, Technology, Training, Workers' Compensation

Tagged as AAHOA, Annual Conference, Arrest, California, California Hotel & Lodging Association, CH&LA, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, DoubleTree, DoubleTree San Jose, Educational Seminar, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Conference, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, May 2015, Mobile Technology, Motels, Northern California, Northern California Hotel & Lodging, Northern California Hotel & Lodging Conference, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | April 28, 2015 · 9:00 am

Hospitality Industry Risk Management Update: “Settlement Deal Reached in Hotel Pool Electrocution”

The investigation showed that the Hilton Westchase did not meet city, state, and national electrical codes and that the pool did not have ground fault circuit interrupters (GFCI) on the pool lighting system – which are standard safety features in pool construction, or kitchen and bathroom design, where electrical systems might come in contact with water.

A final civil settlement was reached Monday in a hotel swimming pool electrocution death that a devastated family claimed was “gross negligence of epic proportions.”

Raul Hernandez Martinez, 27, died 6 days after the 2013 Labor Day weekend incident.

He and his family had gathered at the Hilton Houston Westchase hotel and several family members were in the hotel swimming pool when the pool lights came on.

Martinez’ little brother David Duran, 11, began to convulse in the deep end of the pool. Their mom, Maria Isabel Duran, tried to reach the boy but was shocked unconscious by the electrical current.

Family members pulled her from the pool where she was revived via CPR. Martinez, meanwhile, reached his little brother and pushed him to the edge where others pulled the boy out.

But Martinez became motionless as the current continued to surge through the pool.

Rescued and revived, he never recovered and was removed from life support 6 days later.

For more:Â http://bit.ly/1PSDdPN

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Filed under Claims, Guest Issues, Health, Hotel Industry, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management

Tagged as Civil Settlement, Crime, Death, Electrical Surge, electrical systems, Electrocution, Employees, Guest Safety, Health Hazards, Hilton Westchase, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Death, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Pool, Hotel Pool Electrocution, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Houston, Injuries, Insurance, Investigation, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Motels, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Risk Management, Settlement, Swimming Pool, Swimming Pools, Texas

by Ida | April 22, 2015 · 9:32 am

Hospitality Industry Management Update: “Marriott International Announces Energy Conservation Results on Earth Day”

Since 2013, Marriott International has used Green Hotels Global to track the environmental footprint of each managed and franchise hotel in the company’s portfolio. The data in Green Hotels Global allows the company to identify and drive programs to support the reduction of energy, water, greenhouse gas emissions, and waste.

As part of its global sustainability strategy to address climate change, Marriott International (Nasdaq:MAR) announced the company’s global energy intensity decreased cumulatively by 2.6 percent over 2013, 13.1 percent compared to a 2007 baseline.

Across the majority of the company’s four global regions, energy results continued to decline. In The Americas, Asia Pacific and Europe, energy intensity for managed hotels decreased over 2013 by 3.0 percent, 0.7 percent and 1.3 percent respectively. In the Middle East and Africa, energy intensity increased by 1.2 percent over 2013 as the region stabilized and travel increased.

“Our global decrease in energy intensity demonstrates the commitment Marriott International has made to attain its sustainability goals,” said Denise Naguib, vice president, sustainability and supplier diversity, Marriott International. “As Marriott’s global footprint expands, we continue to look for new ways to conserve energy at our more than 4,100 properties.”

For more:Â http://bit.ly/1ySMvaf

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Filed under Employee Practices, Green Lodging, Hotel Employees, Hotel Industry, Hotel Restaurant, Management And Ownership, Risk Management, Technology, Training

Tagged as Clean Energy Power, Conservation of Energy, Crime, Cybercrime, Cybersecurity, Death, Definition of Energy, Earth Day, Earth Day 2015, Earth Day Quiz, Employees, Energy Conservation, Fire, Green Hotels Global, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Lawsuits, Legal Issues, Legal Risks, Managing Risk, Marriott International, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Technology

by Ida | April 20, 2015 · 8:46 am

Hospitality Industry Management Update: “Getting Serious About Risk Management”

“To be successful, an organization must do a good job of communicating the importance of risk management, which should raise awareness and provide how-to information to employees.Employers must understand that education needs to occur in order to drive continual improvement and adoption of a risk management mindset. This communication should bleed through all levels of the organization in a consistently open and honest manner.”

Success in todayâ€™s complex business environment is greatly dependent upon workforce productivity. Creating a proper work environmentâ€”one that is safe and secure for employees, customers and dataâ€”is vitally important. It means minimizing downside risk and creating a risk management culture.

There has been an invigorated focus on enterprise risk management, the analysis of a broad spectrum of loss exposures that businesses often face. Executives need to be concerned about reputational damage, falling stock prices, shifts in customer appetites for products or services, and even currency fluctuations. In addition, businesses may be impacted by traditional insurance exposures. Some dramatic examples in recent years include:

Hurricane damage from Superstorm Sandy and other severe weather events.
The Ebola crisis that left a Dallas hospital reeling.
Recent cyberattacks on SONY Pictures, Home Depot, Anthem Inc., Target Corp. and the federal government.

For more:Â http://bit.ly/1DDRJ8w

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Credit Cards, Crime, Crisis Management, Cybercrime, Cybersecurity, Digital Marketing, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Management, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Social Media, Social Media Marketing, Surveillance, Swimming Pools, Technology, Theft

by Ida | April 16, 2015 · 9:23 am

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

To get a glimpse inside one of our California Hotel & Lodging Trade Shows, click here.

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management

Tagged as California, California Hotel, CH&LA, Conferences, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Conference, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Northern California, Northern California Hotel & Lodging, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Surveillance, Swimming Pools, Technology, Videos

by Ida | April 10, 2015 · 8:40 am

Hospitality Industry Management Update: “Issues Loom For Keyless Entry in Hotels”

“At the moment, the complications might be magnified for multi-brand, multi-property operators piloting more than one keyless system from more than one brand/vendor, but sources said that this somewhat disjointed approach may actually be preferable to a universal solution; at least until keyless tech is a little further along in its development cycle.”

As hotel companies across the industry begin to embrace keyless entry technology, they will also need to work out the challenges that go hand in hand with such integration.

Major conglomerates such as Hilton Worldwide Holdings and Starwood Hotels & Resorts Worldwide are continuing to conduct pilot testing across multiple properties and brands. Starwood is backing up the technology with a $15-million investment. After launching its SPG Keyless solution at select properties (Aloft Beijing; Aloft Cancun; Aloft Cupertino; Aloft Harlem; W Doha; W Hollywood; W Hong Kong; W New York-Downtown; W Singapore; and Element Times Square), the company is now installing SPG Keyless in 30,000 doors at all of its 150 global W, Aloft and Element hotels.

In the meantime, Hilton is pilot testing its own mobile-enabled room key technology at 10 U.S. properties. By yearâ€™s end, the company expects to offer the digital amenity at all U.S. properties of four brands: Conrad Hotels & Resorts, Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts and Canopy by Hilton. Looking ahead to 2016, Hilton will then deploy the technology at scale across 11 brands globally. Similar to the SPG Keyless solution, Hiltonâ€™s keyless entry platform is driven by the companyâ€™s branded mobile app. Hilton hopes the keyless system will drive usage of the app, which hoteliers can then use to drive incremental revenue through mobile devices. Itâ€™s a potentially major revenue source to sway hoteliers who might still be on the fence.

For more:Â http://bit.ly/1Fusi7x

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Filed under Guest Issues, Hotel Industry, Maintenance, Management And Ownership, Risk Management, Technology

Tagged as Android, Arrest, Branding, Credit Cards, Crime, Cybercrime, Cybersecurity, Digital Branding, Digital Marketing, Digital Media, Employees, Guest Safety, Hilton Hotels, Hilton Hotels & Resorts, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hospitality Technology, Hotel Brand, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Reviews, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, hotel workers, Hotels, Housekeepers, Insurance, iPhone, Keyless Entry, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Marketing, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Technology, Theft

by Ida | April 9, 2015 · 9:37 am

Hospitality Industry Technology Update: “Security Flaw In Hotel Wi-Fi Routers Could Put Devices At Risk”

“This is the second time in recent months that security researchers have warned of hotel Wi-Fi networks being a potential vector of attack for cybercriminals, providing a not-so-subtle reminder that individuals must be ever-vigilant regarding the security of their devices and access points.”

Cylance, a security vendor, says that its security researchers at the Sophisticated Penetration Exploitation and ResearchÂ team (SPEAR) have uncovered a flaw in the InnGate Wi-Fi router commonly used by many hotels that could be placing the devices of guests at risk. According to Wired, the Cylance team reports, the vulnerability could threaten not just guests, but could also spread to the hotels themselves if hackers are able to compromise the router to allow them to access other parts of the hotel network. Cylance says this could potentially impact reservations and billing.

The vulnerability, dubbed CVE-2015-0932 gives an attacker full read and write access to the file system of an ANTLabsâ€™ InnGate device, Cylance reports. Â Cyber thieves gain remote access through an unauthenticated rsync daemon running on TCP 873, which then allows them to read and write unrestricted to the file system of the Linux based operating system.

For more: http://bit.ly/1yYJZK7

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft

Tagged as Android, Arrest, Computer Security, Credit Cards, Crime, Cyber Law, Cybercrime, Cybersecurity, Employees, Free Wifi, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, Hotel WiFi, hotel workers, Hotels, Housekeepers, Information Security, Insurance, Internet Security, iPhone, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurants, Risk Management Update, Security, Surveillance, Technology, Theft, WiFi, Wifi Router

by Ida | April 7, 2015 · 1:26 pm

Hospitality Industry Management Update: “4 Ways to Differentiate Your Hotel”

“If you canâ€™t find anything fun that is truly local, then expand the circle of your list to include the county, the state or even the region in which your hotel is located.Â Then figure out how to inexpensively incorporate at least three of those items into your property.”

If you spend any time paying attention to trends in our industry, the buzz words youâ€™ll likely come across include â€œunique,â€ â€œauthentic,â€ â€œartisanal,â€ â€œsense of place,â€ â€œlocal,â€ â€œcraft,â€ â€œexperiential,â€ â€œdiscovery,â€ the latest iterations of â€œboutiqueâ€ and â€œlifestyle,â€ and the single most overly and incorrectly used word in the English language, â€œcurated.â€

Todayâ€™s trend words all have one definitional element in common: They all are somewhat synonymous with â€œdifferentâ€ in one way or another. Guests are looking for different experiences in the different cities they visit, particularly road warriors. â€œDifferentâ€ in that context doesnâ€™t necessarily mean â€œbetter,â€ just not â€œthe same.â€

If this is not your year for a major renovation, and you wonâ€™t be turning your lobby into an experiential gathering place or your restaurant into an eclectic journey of discovery, there are still things you can do to be different and successful.

For more:Â http://bit.ly/1Ph7h84

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management

Tagged as Cybercrime, Cybersecurity, Employees, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Internet Marketing, Invest, Investments, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Marketing, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Technology

by Ida | April 2, 2015 · 9:08 am

Hospitality Industry Risk Update: “L.A. Hotel Fire Kills 1, Injures 15; Some Jump From Windows to Escape”

“Of the 29 people who were staying at the hotel, 15, including a child, were hurt and suffered minor to serious injuries, fire officials said.Â Most of the injured suffered broken bones from jumping, fire officials said.Â Alejandro Lopez, 40, said he was trapped inside his room and the intense flames left him with only one option: Jump out of the window.”

A man was killed and 15 were injured when flames overtook a hotel early Thursday in Wilmington, forcing some peopleÂ to jump out of windows.

People were trapped by flames inside the two-story Wilmington Hotel at 111 E. C St. shortly after 3 a.m. as firefighters arrived, said Erik Scott, spokesman forÂ the Los Angeles Fire Department.

Other hotel residents jumped out of windows to escape the flames.

For more:Â http://lat.ms/1G7cf4F

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Filed under Fire, Guest Issues, Hotel Industry, Injuries, Management And Ownership, Risk Management

Tagged as American Red Cross, Blog, California, Death, Employees, Fire, Fire Damage, fire officials, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Fire, Hotel Guest, Hotel Industry, Hotel Risk, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Insurance Coverage, Lawsuits, Legal Issues, Liability, Los Angeles, Los Angeles Fire Department, Los Angeles Times, Managing Risk, Motels, P3, Petra Risk Solutions, Property Damage, Risk Management, Risk Management Update, Security, serious injuries, Wilmington, Wilmington Hotel

by Ida | April 1, 2015 · 10:20 am

Hospitality Industry Management Update: “The Threat Most Hoteliers are Ignoring”

“Thatâ€™s particularly true when hoteliers begin marking their competitive differentiation on priceâ€”the average price of an Airbnb listing in NYC hovers slightly above $200/night and is well below the average cost of a hotel room in, say, Manhattan.”

â€œIs anyone worried about Airbnb?â€

Nary a hand was raised when Mark Woodworth asked that question from the main stage at the Hunter Hotel Conference. The head of PKF Hospitality Research had to peer into the sea of some 1,200 attendees, hand above his squinted eyes like a sailor gazing into a foggy horizon, to find any. There were maybe five in all.

â€œWell, Iâ€™m going to talk about it anyway,â€ Woodworth said.

He was right to do so. The peer-to-peer accommodations platform is a threat to both demand and rate. Weâ€™ve documented that fact time and time again. Hoteliers just donâ€™t want to hear it.

This dismissive attitude is based on the fact that it takes a lot of Airbnb supply to truly steal share. To reach that mass, Airbnb needs a strong concentration of willing hosts in high-demand markets such as New York City and San Francisco.

For more:Â http://bit.ly/1CNEnao

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Filed under Hotel Industry, Management And Ownership, Risk Management

Tagged as AirBNB, Credit, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Reviews, Hotel Risk, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, hoteliers, Hotels, Housekeepers, Hunter Hotel Conference, Lawsuits, Legal Issues, Legal Risks, Loyalty Programs, Managing Risk, Mark Woodworth, Mobile Technology, Motels, New York City, Online Branding, Online Marketing, P3, Petra Risk Solutions, Restaurant Employees, Restaurants, Risk Management, San Francisco, Security, Technology, Threat, U.S. Travel Association

Category Archives: Risk Management

Hospitality Industry Risk Management Update: “Settlement Deal Reached in Hotel Pool Electrocution”

Hospitality Industry Management Update: “Marriott International Announces Energy Conservation Results on Earth Day”

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

Hospitality Industry Management Update: “Issues Loom For Keyless Entry in Hotels”

Hospitality Industry Technology Update: “Security Flaw In Hotel Wi-Fi Routers Could Put Devices At Risk”

Hospitality Industry Management Update: “4 Ways to Differentiate Your Hotel”

Hospitality Industry Risk Update: “L.A. Hotel Fire Kills 1, Injures 15; Some Jump From Windows to Escape”

Hospitality Industry Management Update: “The Threat Most Hoteliers are Ignoring”

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