Category Archives: Technology
Hospitality Industry Information Risks: Man Arrested In Texas Hotel Room At Center Of “Extensive Identity Theft Operation”
“…(He) is charged with the possession of marijuana and meth. But inside his hotel room at the Hyatt Regency in Dallas police found 400 to 500 credit cards, debit cards, gift cards and social security numbers. There was evidence of … Continue reading
Filed under Liability, Crime, Theft, Risk Management, Management And Ownership, Guest Issues, Technology
Hospitality Industry Security Risks: Texas Hotel Guests Have Laptop And iPad Stolen From Room; GPS Tracking Feature Leads Police To Thieves
“…Police say hotel guests returned to their room to find their key card no longer worked. Once they had a new key, they discovered someone had stolen a laptop computer, wallet, a cell phone and the iPad from the room…” … Continue reading
Filed under Crime, Guest Issues, Liability, Management And Ownership, Privacy, Technology, Theft
Hospitality Industry Technology Risks: Hotel Internet Connections Pose New Risks For “Malicious Software” Infecting Guest’s Computers
The FBI said typically travelers attempting to set up a hotel room Internet connection were presented with a pop-up window notifying the user to update a widely used software product. If the user clicked to accept and install the update, … Continue reading
Hospitality Industry Legal Risks: “Americans With Disabilities Act” (ADA) “Website Accessibility” Lawsuits Will Force Hotels To Update Websites To Service Disabled Guests
“…Charles Schwab… announced last week that they settled a year-long claim by a blind customer that its website was inaccessible to blind, low vision and cognitively challenged customers….” Not only does your website need to comply with the substantive requirements … Continue reading
Filed under Guest Issues, Legislation, Liability, Maintenance, Management And Ownership, Technology, Training
Hospitality Industry Information Technology Risks: Hotel And Restaurant “POS Systems” Are The #1 Target Of Criminal Data Breaches
If a criminal can breach a system in the restaurant, they also have access to the front desk, the spa and any other connected system. The risk is even greater when hotels are part of a hotel chain with interconnected … Continue reading
Filed under Crime, Guest Issues, Liability, Maintenance, Management And Ownership, Privacy, Risk Management, Technology, Theft
Hospitality Industry Fire Risks: “Fire Safe Hotels” Are Listed On FEMA “Hotel-Motel National Master List”
Filed under Fire, Liability, Maintenance, Management And Ownership, Technology
Hospitality Industry Security Risks: New York Hotel Suffers Thousands Of Dollars In Damage From Group At Guest Room Party; Surveillance Video Critical To Finding Vandals
”…a group at a party in a room at the Towne Plaza Suites on Holland Avenue is suspected of ripping off wall lights, breaking ceiling tiles and ceiling lights, discharging fire extinguishers and spraying a can of Mace in the … Continue reading
Hospitality Industry Social Media Risks: Hotel Management Faces Legal Issues With Regard To “Relationships” Of Employees Discovered On Facebook
While platforms such as Facebook and Twitter present new opportunities for training and engaging with employees, they also bring new challenges and wrinkles to the age-old workplace policies and practices…(such as)… two of your most exemplary employees who work the … Continue reading
Filed under Labor Issues, Liability, Management And Ownership, Privacy, Risk Management, Technology, Training
Hospitality Industry Information Risks: Hotel’s Store “Enormous Amounts Of Data” That Is Never Used; 100% At Risk And 0% Value
“…companies can go a long way toward reducing their exposure to significant losses resulting from a security breach by putting themselves on a “data diet…There is an enormous amount of information that we never use, but we never get rid … Continue reading
Hospitality Industry Employee Risks: New York City Hotel Housekeeper’s To Carry “Security Panic Button” Devices In Wake Of Sexual Assault Case (Video)
Nine months ago a hotel maid accused Dominique Strauss Kahn of sexual assault. The case was dropped but now NYC hotel owners and the union that represents maids wants all housekeepers to carry a security ‘panic button.’
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