Category Archives: Technology

by | December 6, 2013 · 1:23 pm

Hospitality Industry Technology Solutions: Restaurants Will Soon Benefit From New “Location-Based Mobile Payment” Technology & Apps; Customers “Automatically Check-In”, Complete Purchases With Smartphones

“…Telegraphe Cafe in New York will start testing Beacon soon. Anne Abikhzir, one of the owners of the coffee shop, expects the new gadget will Restaurant Mobile Payment Solutionsincrease check-ins and make the experience of buying coffee and pastries more personal for her customers…shoppers (can) complete their purchases using their phones and that data is collected and analyzed by retailers..”

EBay has spent many hours and lots of money pinpointing the locations of thousands of retail stores so the e-commerce company can capture sales from smartphone wielding shoppers. Now the company’s PayPal division is using a new technology know as Bluetooth Low Energy to get even more accurate location information inside stores through a gadget called Beacon.

The first PayPal employee tests of Beacon are happening at Spice Hut, a restaurant and food truck business in Silicon Valley, Telegraphe Cafe in New York and Get York Coffee in Sydney, Australia. Accurate location information is becoming more important as the rise of smartphones boosts mobile commerce brings the benefits of online shopping to physical stores.

That’s the retail holy grail that eBay and other technology and retail companies are fighting for. Apple released iBeacon location-based technology earlier this year, start-up Shopkick has installed location-based systems in major stores already and a group of the largest retailers, led by Wal-Mart, launched a mobile payments group last year called MCX.

For more: http://www.wltx.com/news/tech/article/257658/378/EBay-PayPal-Pinpoint-Stores-for-Mobile-Shopping

Comments Off on Hospitality Industry Technology Solutions: Restaurants Will Soon Benefit From New “Location-Based Mobile Payment” Technology & Apps; Customers “Automatically Check-In”, Complete Purchases With Smartphones

Filed under Guest Issues, Management And Ownership, Risk Management, Technology

Tagged as , , , , , , , , ,

by | December 5, 2013 · 9:04 am

Hospitality Industry Legal Risks: Hotels And Restaurants Hopeful Of “Patent Troll Litigation” Relief As Congress Begins Consideration Of H.R. 3309 (The Innovation Act) On December 5

“…(Patent Troll Litigation) threaten(s) litigation if (businesses) don’t pay a licensing fee for their alleged patented technology, but their demands Hospitality Industry Patent Litigationare so obscure that it is virtually impossible to determine the validity of the patent claims, or even whether they own the patent in question. When we receive a patent assertion claim, it typically comes in the form of a letter demanding that we pay licensing fees or be taken to court…expenses include the costs associated with hiring outside counsel. In the past two years, our legal costs associated with patent trolls have increased from one-quarter of one percent to nearly twenty percent of our total legal costs…”

H.R. 3309 (The Innovation Act) requires a party alleging patent infringinement to disclose more information than is currently required in its initial pleadings.  Speficially, the bill requires a claimaint to identify the patents and claims that are allegedly infringed; and to specify how they are being infringed.

White Castle first opened our doors in Columbus in 1921. Today, our nearly 10,000 team members working in 406 restaurant locations across 12 states deliver the “Taste America Craves.” We remain a family owned business committed to our customers and our communities.  Our success has been driven by the principle that good business, great food and responsible citizenship should all go together.

The restaurant industry, with nearly one million locations, is an incredibly competitive industry. We are constantly seeking new ways to provide additional value to our customers and keep them coming back to our restaurants. This includes our online ordering applications to searching for your nearest white castle location on your mobile device.

Unfortunately, there is a rising threat to White Castle and many other companies interested in providing our customers with the experience they want…it’s called a “patent troll.”  Now, as you can assume by the name, these patent trolls aren’t your legitimate patent holders or small inventors.  These are entities that are created to exploit ambiguities in the patent system to make money off of Main Street businesses.

For more:  http://thehill.com/blogs/congress-blog/technology/192101-patent-trolls-are-gobbling-up-restaurant-innovation

http://www.gop.gov/bill/113/1/hr3309

Comments Off on Hospitality Industry Legal Risks: Hotels And Restaurants Hopeful Of “Patent Troll Litigation” Relief As Congress Begins Consideration Of H.R. 3309 (The Innovation Act) On December 5

Filed under Insurance, Liability, Management And Ownership, Risk Management, Technology

Tagged as , , , , , , , ,

by | December 3, 2013 · 9:07 am

Hospitality Industry Technology Issues: Hotels And Restaurants Face “Privacy Issues” When Guests Wear “Google Glass”; Videotaping Without Permission

“…there are definitely privacy implications for those who wear and use Google Glass in public…People want to go (to restaurants and hotels) and not be known … and Hospitality Industry Google Glass Privacydefinitely don’t want to be secretly filmed or videotaped and immediately put on the Internet…as a society, know how to appropriately use our mobile phones, (and) most Google Glass wearers (should) know how to appropriately use them as well…”

In an effort to protect patrons in his restaurant from being photographed or videotaped without permission, Seattle restaurant owner Dave Meinhart  banned Google Glass from one of his restaurants. But last week, Nick Starr, a local early adopter of Google Glass, was kicked out of Dave’s other restaurant, Lost Lake Cafe & Lounge, starting a PR storm by demanding an apology and the firing of the waitress who kicked him out.

In just a few weeks, thousands of people will become the next wave of not-so-early adopters to receive Google Glass. Initially launched in early 2013, Google Glass quickly became a hot topic for tech pundits who questioned its ability to protect privacy, its usefulness, and whether or not it would be as cool as the bluetooth was.

For more:  http://www.forbes.com/sites/kellyclay/2013/12/03/how-to-not-look-like-a-jerk-with-google-glass/

Comments Off on Hospitality Industry Technology Issues: Hotels And Restaurants Face “Privacy Issues” When Guests Wear “Google Glass”; Videotaping Without Permission

Filed under Guest Issues, Liability, Privacy, Risk Management, Technology

Tagged as , , , , , , , ,

Image

Hospitality Industry Technology Solutions: “Top 5 Trends In Hotel Technology” Feature Importance Of “Electronic Device Support” And “Real-Time Online Pricing & Reservations”

Top 5 Trends

Comments Off on Hospitality Industry Technology Solutions: “Top 5 Trends In Hotel Technology” Feature Importance Of “Electronic Device Support” And “Real-Time Online Pricing & Reservations”

by | December 1, 2013 · 9:35 am
by | November 25, 2013 · 7:09 am

Hospitality Industry Technology Solutions: Hotels Increase Collection Of Guest Information With Social Media & Surveys To “Upgrade The Experience”

“…Like other luxury hotels, the Peninsula collects a cache of information about its customers, which is stored in a guest-preference database. Hotel Technology SolutionsBut it’s done with only one purpose: to upgrade the experience. It contains information about your favorite food, your preferred room and what side of the bed you sleep on…Experts will tell you it’s unfair to compare a hotel with a few hundred guests with a chain with tens of thousands. Maybe, maybe not. La Quinta Inn & Suites recently used a feedback-management platform to harvest information through social media and surveys to determine what guests thought of its breakfasts, which are included in the price of their stay…”

Airlines, car rental companies and hotels ought to spy on their customers more often. Collecting information about you to improve customer service — and only for that purpose — could return the American travel business to greatness.

That’s no coincidence, says Offer  Nissenbaum, managing director of the Peninsula Beverly Hills. “If you collect all the little details,” says Nissenbaum, “you can meet and exceed a guest’s expectations.”

Actually, figuring out which side of the bed you sleep on seems to be one of the hottest data points in the hotel business. The Ritz-Carlton, which also delivers  above-and-beyond service, notes your preferred side, says spokeswoman Allison Sitch. Why? Because that’s  where the staff will place a water bottle and other amenities, which means a lot when you roll out of bed in the morning.

The volume of data being collected by luxury hotel chains such as Ritz-Carlton or Peninsula might make an NSA agent blush. But the hotels gather it unapologetically, “as long as the data is being used to make the customer happy,” says Sitch.

The insights were sent directly to front-line employees and managers  for their feedback. La Quinta responded by adding signs and more prominently displaying the healthy foods they already offered, and customer approval rose.

For more:  http://www.usatoday.com/story/travel/2013/11/24/airline-car-rental-hotel-traveler-surveillance/3692017/

Comments Off on Hospitality Industry Technology Solutions: Hotels Increase Collection Of Guest Information With Social Media & Surveys To “Upgrade The Experience”

Filed under Guest Issues, Management And Ownership, Risk Management, Technology

Tagged as , , , , , ,

by | November 22, 2013 · 6:47 am

Hospitality Law Insider: “Duty Of Care” That Businesses Owe To Mobile Employees From Stephen Barth Of HospitalityLawyer.com (Video)

HospitalityLawyer.com Education Partner IIIn the second episode of Hospitality Law Insider, Stephen Barth covers some essential items to consider when adapting your travel risk plan to meet duty of care obligations. Learn more about how to deal with medical issues, evacuation considerations, and civil unrest.

Comments Off on Hospitality Law Insider: “Duty Of Care” That Businesses Owe To Mobile Employees From Stephen Barth Of HospitalityLawyer.com (Video)

Filed under Employment Practices Liability, Labor Issues, Liability, Management And Ownership, Risk Management, Technology

Tagged as , , , , , , ,

by | November 19, 2013 · 10:05 am

Hospitality Industry Social Media Solutions: National Hotel And Restaurant Chains Using Twitter To “Attract A More Stable Following”

“…The idea stemmed from a conversation in which the company suggested one of their properties, and turned a Twitter user into a paying Hospitality Industry Social Media Managementcustomer. In an age when so few people have allegiances to certain companies, Loews are also hoping to attract a more stable following…The chain will launch “social reservations” at 16 of its 19 properties from November 19th, which opens another interesting channel for online users to book their next hotel stay with only a few clicks…”

Following in the wake of a recent tweet-a-coffee initiative from Starbucks, Loews Hotels and Resorts have made the decision to allow social media users to book a room through Twitter.

With 34% of hotel room revenue comes from online and mobile app bookings, the chain is hoping to give people in their 20s and 30s another way to book their stay without having to pick up the phone.

Here’s how the process works: Send a tweet to @Loews_Hotels with the hashtag #BookLoews to show you’re interested, after which a Loews travel planner will join in the conversation. Once all the details are taken care of, the planner will tweet a link to a secure chat conversation where you can process your payment information.

For more:  http://www.psfk.com/2013/11/twitter-hotel-bookings.html

Comments Off on Hospitality Industry Social Media Solutions: National Hotel And Restaurant Chains Using Twitter To “Attract A More Stable Following”

Filed under Guest Issues, Management And Ownership, Risk Management, Technology

Tagged as , , , , , , ,

Image

Hospitality Industry Wireless Technology: Hotels Offered Free Wi-Fi At 64% Of Properties In 2013 With Guests Expecting Speeds Up To 5 Mbps

Hotel Wi-Fi Report

Comments Off on Hospitality Industry Wireless Technology: Hotels Offered Free Wi-Fi At 64% Of Properties In 2013 With Guests Expecting Speeds Up To 5 Mbps

by | November 16, 2013 · 11:34 am
by | November 11, 2013 · 10:48 am

Hospitality Industry Liability Solutions: Hotel “Room Safe Online Tracking” Can Mitigate Guest Personal Property Loss

“…Tracking (room safe contents) is important because it can be a potential liability issue for hotels…“A guest might say, ‘But I left $1,000 in Hotel Room Safe Liabilitythere, and you only found $20!’”… Hotels can mitigate this issue by asking guests if they have left anything in the room safe before they leave the hotel…At the same time, it can be possible for safes to offer online tracking more easily by plugging into an online tracking system a hotel already has, such as for an emergency management system…”

Online tracking can ease the checkout process by making it less likely that a guest will leave a personal item in the room safe, said Bill Oliver, president for North America, VingCard Elsafe. Front-desk staff can prevent items from being left in the safe by merely querying departing guests at check-out.

Online tracking for hotel safes may not be a fit for smaller properties due to the cost involved in setting up the system, said John Foley, VP of sales at Safemark.

Larger properties can make better use of online tracking because of the sheer number of guests using safes each day, Foley said.

“At a property the size of MGM Grand in Las Vegas, you might have 60 guest openings or 100 service calls a day, so big box properties just have different ways of tracking different products inside the guestroom,” he said.

For more:  http://www.hotelmanagement.net/technology/tracking-safes-online-25340

Comments Off on Hospitality Industry Liability Solutions: Hotel “Room Safe Online Tracking” Can Mitigate Guest Personal Property Loss

Filed under Guest Issues, Liability, Management And Ownership, Risk Management, Technology, Theft

Tagged as , , , , , , ,

by | November 8, 2013 · 7:01 am

Hospitality Industry Technology Solutions: California Hotel To Manage Electricity Costs With Innovative Battery Storage System; 30 Percent Savings On Peak Demand Usage Seen

Intercontinental Hotels has run a trial with a 15-kilowatt Stem storage system for the past year, and though Hobbs would not discuss dollar Hotel Utility Costssavings he says he’s seen between a 17 percent and 30 percent improvement in his ability to manage demand. The hotel has 17 Stem systems on order and plans to install two 54-kilowatt battery packs at the Mark Hopkins in San Francisco, which would supply 20 percent of the hotel’s demand.

If a hotel’s energy consumption spikes—say on a hot day when guests all turn on their room air conditioners at once—the utility ratchets up the electricity rate they pay. To avoid these so-called demand charges—which can account for half of a monthly power bill—businesses can participate in programs that cut their bills if they allow their local utility take control of their air conditioners or lighting to reduce electricity use when the grid is overloaded.

Letting hotel guests who pay $300 a night sweat, however, is not an option. So Hobbs has pulled the plug on his utility by storing electricity in lithium-ion battery packs when rates are low for use when demand and prices rise. The battery and sophisticated software was built by a Silicon Valley startup called Stem and is another example of how technological innovation is upending utilities’ century-old stranglehold on power.

Patel says a 54-kilowatt system costs about $100,000, though California state incentives cover about 60 percent of that price. But thanks to a $5 million fund financed by Clean Feet Investors, Stem will offer customers no-money-down installation of battery storage in exchange for monthly fee paid out of the savings on utility bills. Such lease deals unleashed an explosion in residential solar systems and Patel expects to see a similar result in battery storage. Stem has orders for 6 megawatts’ worth of systems and Patel expects that to jump to 15 megawatts over the next year.

For more: http://www.theatlantic.com/technology/archive/2013/11/the-100-000-battery-that-could-help-hotels-save-bundles-of-money/281194/

2 Comments

Filed under Liability, Maintenance, Management And Ownership, Risk Management, Technology

Tagged as , , , , ,