[vimeo https://vimeo.com/113722566 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Credit Card Fraud at Hotels’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”
Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft
In the last two years, significant data breaches have affected well-known companies such as Target,
Home Depot, JP Morgan Chase and eBay — just to name a few. The issue has become so prevalent that President Obama issued an executive order in February 2013 to strengthen the U.S. cyber security framework.
In today’s society, we’re experiencing a steady increase in the number of users who utilize the Internet and technology each and every day. As a result, businesses are looking more to technology in order to stay efficient in their business practices. While technology is convenient in many ways, it also exposes businesses to cyberattacks.
According to the Poneman Institute’s Cost of Cyber Crime Study, there was an 18% increase in the number of cyberattacks in 2013, and a report by Symantec on internet security found that 61% of small and midsize businesses experienced a cyberattack in 2013. Hackers are constantly looking to disrupt business operations; hence, it is more important than ever to prepare organizations for potential security breaches.
For more:Â http://bit.ly/1MtrBRm
And for more how to best protect your property from a cyber security attack, check out the video below from Petra’s own P3 Risk Management Team.
[vimeo https://vimeo.com/121258482 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘How to Help Protect Your Hotel’s Computer Network and Information Systems’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Technology Update: “The Growing Risk of Cyber Liability” (Video)
Filed under Crime, Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology, Theft, Training
Also of concern to hotels is the Dark Horse Virus, Shortz said. This virus is meant to capture sensitive data business travelers might have on their devices.
She said it presents itself as a system update when a user logs onto a hotel’s Wi-Fi network and is prompted to type in their name and room number…Data hacks will continue to happen in the hotel industry, the presenters said. During an interview with Hotel News Now following the session, Garfinkel said it’s not a matter of if a hotel company is hacked, but when.
Lara Shortz surveyed the crowd Tuesday at the Hospitality Law Conference and asked attendees to raise their hands if they’ve been involved in a data breach.
“If you haven’t raised your hand, you should,†Shortz, an attorney at Michelman & Robinson, said during a session titled “Anatomy of a hospitality data breach.â€
The session was especially timely given reports that White Lodging was again targeted by data haxkers. In 2014, malware was found in the food-and-beverage outlets of 14 of  its hotels a year ago.
For more:Â http://bit.ly/1G81ko8
Comments Off on Hospitality Industry Security Update: “Tips to Keep Hotel Data Hackers at Bay”
Filed under Conferences, Crime, Employee Practices, Management And Ownership, Risk Management, Technology, Theft
Our P3 Team has created a video to help train your staff on how to recognize the signs of credit card fraud and how to best prevent your property from falling victim. If you have any questions, contact us today!
[vimeo https://vimeo.com/113722566 w=500&h=281]
Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Credit Card Fraud at Hotels’.Â
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
Comments Off on Hospitality Industry Risk Management Update: “Preventing Credit Card Fraud at Hotels”(VIDEO)
Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Theft, Training
Whatever the cost, hoteliers are advised to take certain precautions. “Complacency†is dangerous, Schoshinski said, adding that hoteliers should update security protection plans periodically
…Despite such resources and other preventative measures in the hotel industry, “the bad guys are getting smarter,†Cividanes said. “The bad guys are watching what you do.
Data security breaches, a hot topic at last year’s Hotel & Lodging Legal Summit, took center stage again at the 2014 conference as the No. 1 topic that keeps hospitality lawyers “awake at night,†said Robert Lannan, program co-chair and principal of Lannan Legal PLLC.
His opening remarks mentioned several headline-making cases, including breaches at Target, Home Depot and White Lodging, where it was revealed in January 2013 that attackers allegedly collected customer credit and debit card numbers, security codes, card expiration dates and other personal information from guests who had stayed at 14 hotels.
For more: http://bit.ly/1zwrVIk
Comments Off on Hospitality Industry Security Update: “Cybersecurity Needs Planning, Periodic Review”
Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft
“InterContinental Hotels Group, for example, last year used Ghostery to discover the source of unauthorized digital vendors that were collecting data on some of the hotel company’s web pages,
which were slowing down the sites’ response times…’Every millisecond of page latency costs thousands of dollars in lost sales,’  said InterContinental Hotels Group Director of Web Delivery Chad Westfall.”
As brands invest in marketing technologies that make it easier to engage with consumers online, their concerns about digital security are growing.
Companies have encrypted web pages that are designed to prevent third parties from accessing customer data entered online. But many of these sites still have marketing technology that isn’t secure and that could expose a brand to potential data breaches, according to new research from privacy tech firm Ghostery.
Ghostery examined 50 encrypted websites in the airline, financial services, insurance, news and retail industries using data collected from its panel of 20 million consumers. According to Ghostery, 96% of the web pages studied that were supposed to be secure had a security blind spot due to the presence of non-secure code.
For more:Â http://on.wsj.com/1mCbsAJ
Comments Off on Hospitality Industry Security Update: “Those ‘Secure’ Websites Aren’t Always Secure, Study Finds”
Filed under Crime, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft
“…With an increasing number of devices connected to the Internet, the use of insecure or improperly configured devices and protocols becomes a greater risk
…Insecurity at hotel locations overall is not a new topic for the Black Hat conference. Back in 2012, security researcher Cody Brocious detailed an open-source system he built that could hack into hotel key-card systems…”
During a session at the upcoming Black Hat security conference that starts Aug. 5 in Las Vegas, independent security consultant Jesus Molina is set to expose the risks of hotel automation systems. In a Black Hat preview webcast July 18, Molina provided a few details on his talk “Learn How to Control Every Room at a Luxury Hotel Remotely: The Dangers of Insecure Home Automation Deployment.”
For more:Â http://bit.ly/1k8qtsB
Comments Off on Hospitality Industry Security Update: “Black Hat Preview Shows Hotels, IoT Vulnerable to Hacks”
Filed under Crime, Hotel Industry, Management And Ownership, Risk Management, Social Media, Technology, Theft
“…Given that users at hotels use public computers to check email, print boarding passes, pay for travel arrangements and download private business information,
it’s not too hard to imagine what an imaginative hacker could do with this information. Worse still, there isn’t much that even a savvy hotel operator can do to prevent this misuse…”
The Secret Service has confirmed what you’ve probably suspected for a long time: Public computers at hotels are ridiculously insecure, and you’re taking a gamble with your personal data each time you use one.
For more:Â http://fxn.ws/1rk6Pfg
Comments Off on Hospitality Industry Security Update: “Secret Service Warns Hotels of Data Theft”
Filed under Crime, Guest Issues, Hotel Industry, Maintenance, Management And Ownership, Privacy, Technology, Theft
“…It’s difficult to know how many customers were impacted, Love added, because people use multiple payment forms – 
credit cards, cash, checks and member charges – for amenities including stays in the posh 289-room hotel, food and valet service. Membership accounts, including the items and services charged to them, were not affected, the news release said…”
At least 10,000 customers of The Houstonian Hotel, Club & Spa were exposed in a credit card security breach that lasted nearly six months, officials alerted guests on Tuesday.
The west Houston luxury retreat emailed 10,000 people about the “malicious software attack,” which started on December 28, 2013 and continued until June 20, information technology director Jason Love said.
For more: http://bit.ly/1rbrDDl
Comments Off on Hospitality Industry Security Update: “Luxury Hotel Computer Breach Impacts Thousands”
Filed under Crime, Guest Issues, Hotel Industry, Liability, Management And Ownership, Technology, Theft
“…With the assistance of Borgata security, police located and arrested Jonathan P. Zembreski,
then 32, of East Northport, N.Y., inside the casino. Zembreski was charged with robbery and impersonating a public servant or law enforcement officer and lodged in the Atlantic County Justice Facility in default of $200,000 bail…”
A New York State man has been convicted of impersonating an FBI agent inside an Atlantic City casino-hotel last year in order to gain entry to a hotel room and rob the occupant.
On March 1, 2013 at 3:49 a.m., Atlantic City police responded to the Borgata Hotel and Casino for a report of a strong-arm robbery that had occurred inside the hotel/casino.
For more:Â http://bit.ly/1kKjsaX
Comments Off on Hospitality Industry Legal Update: “Atlantic City ‘Fake’ FBI Agent Convicted of Casino-Hotel Robbery”
Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Theft
