Category Archives: Training

Hospitality Industry Health Risks: Hotel Rooms Continue To Have “High Levels Of Bacteria” From Diversity Of Guests; “Infection Risk” As Sanitizing Equipment Goes “Room To Room”

“…a hotel is  not an operating room, and bugs may lurk, despite tip-top cleaning efforts.” The  amount of guests who check in at hotels Hotel Health And Bacteria Risksfrom different parts of the world may  increase the exposure of germs…Cleaning items used by housekeepers such  as sponges and mops were also found to have high levels of bacteria which  increases the risk of infection as they go from room to room using the same  sanitizing equipment…”

On average, hotel housekeepers spend 30 minutes cleaning each room — about 14  to 16 rooms in an eight hour shift. In a study conducted at the University of Houston,  researchers took 19 bacteria samples from items found in three hotel rooms in  three states: Texas, Indiana and South Carolina. While high levels of bacteria  were discovered in bathroom sinks and floors, the dirtiest areas were light  switches and TV remotes, which contained 112.7 colony-forming unites of bacteria (CFUs)  and 67.6 CFUs, respectively. Moreover, light switches had the highest levels of  fecal matter bacteria with 111.1 CFUs.

“Guests  should not assume that their hotel room, not to mention all common surfaces  around the hotel such as doorknobs, front-desk pens … while (hopefully) clean,  are not sterile,” Matilde Parente, MD, a California-based  physician, biomedical safety consultant, and author board certified in pathology  and integrative holistic medicine, told Medical Daily.

Read more at http://www.medicaldaily.com/articles/16908/20130626/hotel-health-risks-chronic-illnesses-long-stay.htm#Iobk2OkS3QmG1emv.99

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Hospitality Industry Safety Risks: “Safety And Health Among Hotel Cleaners” Report From CDC And National Institute For Occupational Safety And Health (NIOSH)

CDC Hotel Safety and Health Among Hotel Cleaners

CDC Hotel Safety

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Hospitality Industry Safety Risks: Pennsylvania Hotel Employee Injured And Property Evacuated When Pool Chlorine Tablet Feeder Explodes

“…the hotel’s general manager says an employee suffered minor injuries when the equipment that feeds chlorine tablets to the pool exploded. He Hotel Pool Chemical Riskswas taken to a hospital…The hotel was evacuated when fire crews got on scene, including about 10 guest rooms and 15 employees…”

An explosion at a hotel in Clinton County forced some guests from their rooms Tuesday morning. It happened around 9:30 a.m. at the Comfort Inn near Lamar. The building was evacuated as a precaution and fans were used to air out the hotel. By 11 a.m., business was back to normal.

Emergency officials say chlorine can be deadly but in this instance, the chlorine tablets are commonly used for swimming pools and don’t pose serious risks.

For more:  http://wnep.com/2013/06/18/hotel-cleared-out-after-chlorine-incident/

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Filed under Injuries, Insurance, Labor Issues, Liability, Maintenance, Pool And Spa, Risk Management, Training

Hospitality Industry Risk Solutions: “3rd Global Congress On Travel Risk Management” To Be Hosted By HospitalityLawyer.com On Sept. 30 – Oct 1 In Houston, TX (Video)

[youtube=http://www.youtube.com/watch?v=ij1BHdG4N-8&feature=player_embedded]

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HospitalityLawyer.com, in coordination with the Greater Houston Convention & Visitors Bureau, will host the 3rd Global Congress on Travel Risk Management, September 30 to October 1, 2013, in Houston, Texas, at the Galleria Omni Hotel. The Global Congress focuses on  solutions enabling businesses and governments to meet their Duty of Care to mobile employees and protecting mobile data.

The travel, tourism and hospitality industries are a $3.5 trillion global economic powerhouse encompassing transportation, lodging, and venues and events. Governments around the world spend trillions on infrastructure and travel support systems. Disruptions are costly, both financially and in customer goodwill. The Global Congress’s objective is to facilitate the delivery of safe, secure and uninterrupted travel via an all-encompassing public-private dialogue dedicated to the sharing of best practices for issues faced by the global travel, tourism and hospitality industries.

For more:  http://www.hospitalitylawyer.com/?post_type=gc&p=565

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Hospitality Industry Safety Risks: Hawaii Hotel Fined $48,000 By OSHA For 14 “Workplace Safety And Health Violations”; Lack Of Employee Training

According to the OSHA release, the serious violations at Kauai Beach Resort involved storage, handling and labeling of propane tanks, electrical wiring, electrical work practices by untrained maintenance personnel, and training and use of personal respiratory and Hospitality Industry OSHA Safety And Health It's The Lawelectrical protective equipment.

A popular Kauai hotel received 14 workplace safety and health standards violations on Thursday, and nine of them were serious enough for the U.S. Department of Labor’s Occupational Safety and Health Administration to take action. Kauai Beach Resort in Lihue faces a total of $48,000 in proposed fines. Kai Management Services of Lihue, the management company for Kauai Beach Resort, received the violations following a routine inspection conducted on Feb. 14 by the OSHA Honolulu Area Office.

  • Workers mixing chlorine for swimming pools do not present a hazard to swimmers. Failing to follow proper safety precautions puts the workers health in jeopardy and it is the responsibility of the employer to train them, he said.
  • The maid service handles chemicals and it is the responsibility of management to ensure they are trained and using safety equipment, he said.
  • Untrained workers altering the wiring of an electrical panel in performing day-to-day maintenance is a serious violation. Management must ensure that only qualified personnel work on energized circuits, he said.
  • Another violation included the incorrect use of flexible cords as substitutes for fixed wiring. In some instances this occurs from daisy-chaining several electrical strips in an industrial kitchen, where an overload from high amperage appliances could cause melting and a fire hazard, Lemke said.

For more:  http://thegardenisland.com/news/local/kauai-beach-resort-faces-k-in-fines-for-safety-violations/article_a38a085c-c9b5-11e2-828f-0019bb2963f4.html

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Hospitality Industry Legal Risks: Hawaii Restaurant Group Settles “Sexual Harassment” Lawsuit With EEOC For $150,000, Harassment Training For All Employees & Managers

“…the (kitchen) supervisor subjected the workers, some of whom were between the ages of 17 and 19, to sexual comments, language and advances, the EEOC said.  Upon reporting the harassment to the general manager, the EEOC said, Panda Express management failed to take EEOCenough action to stop or correct the situation…”

Chinese quick service restaurant giant Panda Express will pay $150,000 to settle an EEOC lawsuit on behalf of at least three female teenagers who were allegedly sexually harassed between 2007 and 2009 while working in a restaurant in Kauai, Hawaii, the federal agency announced today.

Sexual harassment violates Title VII of the Civil Rights Act of 1964.  The EEOC filed its lawsuit in September 2012 in U.S. District Court for the District of Hawaii (EEOC v. Panda Express, Inc. and Panda Restaurant Groups, Inc., Case No. 1:12-cv-00530-SOM-RLP) after first attempting to reach a pre-litigation settlement through its conciliation process.  As part of the settlement announced today, the parties entered into a two-year consent decree requiring Panda Express to designate an in-house equal employment opportunity (EEO) coordinator; revise and distribute its anti-harassment policy and procedures; and provide annual sexual harassment training to all employees in Kapaa and to all general managers in the state of Hawaii.  EEOC will monitor compliance with the agreement, and Panda Express agreed to reinforce its protocols relating to complaints of sexual harassment in its Hawaii region.

“We commend Panda Express for working with the EEOC to correct serious lapses in dealing with sexual harassment in the workplace,” said Anna Y. Park, regional attorney for the EEOC’s Los Angeles District Office, which includes Hawaii in its jurisdiction.  “We trust that Panda Express’s company values are consistent with the goals of the EEOC’s mission, and we commend them for agreeing to broader injunctive remedies to ensure that the workers in Hawaii are protected.”

For more:  http://www.eeoc.gov/eeoc/newsroom/release/5-29-13a.cfm

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Filed under Employment Practices Liability, Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Security Solutions: Texas Hotels And Motels Form “Crime-Fighting Network” By Using Email Chain To Report Local Criminal Activity

“…there are about a hundred hotels on an email chain, reporting criminal activity… Awhile back, police busted a counterfeit ring happening in area hotels…they were eventually caught because we had shared the information amongst the hotel network, they were caught by the police Hotel Crime Fighting Networkdepartment…businesses also rely on surveillance cameras to alert each other of suspicious activity…”

You can call it a crime-fighting network of sorts. Area hotels and motels work together to help keep you safe. “You never know when a situation will come up, ” said Bill Brendel, General Manager of the Crockett Hotel downtown.

Unfortunately, Brendel went on to say the crime at the top of hotels’ list are car burglaries. You’ll find most hotels have signs warning you about them. “So we just tell people don’t leave a bunch of things in your car, ‘ Brendel went on to say.

During the peak of the summer tourist season Brendel says the San Antonio Police Department will work closely with downtown hotels to keep an extra eye on your car. “And they do extra surveillance, and it’s been very effective, ” said Brendel.

For more:  http://www.woai.com/news/local/story/Hotel-security-network-curbs-crime/VkpxX6Ah00qO_Z2wNnCZng.cspx

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Filed under Crime, Guest Issues, Liability, Risk Management, Technology, Training

Hospitality Industry Technology Solutions: Hotel And Restaurant “Integrated Ordering Systems” Feature Online Tablets Located On Tables; Increase In Productivity, Inventory Control And Customer Satisfaction

“…By eliminating the traditional step of taking down orders with pen and paper, the hotel has been able to cut down manpower needs Hotel Restaurant Online Tablet Ordering Systemby one staff member per shift (reducing walking time)…”

  • The new system also removes the extra time taken to check the availability of certain items with the kitchen
  • Customer satisfaction has climbed by five percentage points since the system was implemented
  • The new format of ordering allowed us to provide personalized service to patrons who needed it more
  • Sales of food at the atrium lounge have gone up since the automated ordering system was implemented
  • The system also allows guests to give instant feedback about the service, with comments popping up on the employees’ phones.

An initiative that was implemented last November involved linking the hotel’s atrium lounge to a full integrated ordering system. Unlike other restaurants and cafes, where tablet computers are used as electronic menus or ordering devices, the hotel goes one step further. Information is keyed in by patrons and sent via the tablets to mobile phones which are carried by all service staff.

“Guests can self-order and customise their meals by looking through the menu and browsing through the pictures,” said Mr Wehinger. “With the tablet, they can press a ‘call for service’ button, type out dietary restrictions, give feedback and view the inventory level of items which are selling fast or out of stock.

“Instead of waving their hands in the air to get the attention of a waiter, a pop-up with the corresponding table number will appear on the mobile phones issued to our staff. They will then attend to the guests’ needs.”

The atrium lounge, which is manned by about seven employees during the evening peak period, takes up much of the hotel’s fourth floor and spans an area about as large as two basketball courts, so cutting down walking time is a key improvement.

For more:  http://www.asiaone.com/News/Latest%2BNews/Relax/Story/A1Story20130515-422603.html

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Hospitality Industry Legal Risks: Pennsylvania Restaurant Settles “Excessive Alcohol Lawsuit” For $8.9 Million; Staff To Complete “Responsible Alcohol Management Training” And Establish “Designated Driver Program”

“…(the drunk driver) consumed at least six liters of beer and several  shots of liquor over a period of about 41/2 hours…(he) vomited on a table and was  escorted out of the bar by security. He was allowed to leave, walked to his car  and crashed a short time later…his Hospitality Industry Excessive Alcohol Lawsuitsblood-alcohol level an hour after the crash was 0.219, more than twice  the legal limit…”

  • The restaurant’s staff, including managers, servers, bartenders and security, to be certified  in Responsible Alcohol Management training through an approved Pennsylvania  Liquor Control Board trainer.
  • Responsibility for identifying intoxicated guests will be included in job  descriptions for security personnel. In addition, the restaurant will establish  guidelines for responsible alcohol service and disseminate those to  employees.
  • It will use a new point-of-sales system to provide individual checks so they  know how much alcohol each customer is getting.
  • It also will provide water to  guests to slow alcohol consumption; will establish a designated driver program  providing complimentary non-alcohol beverages and will provide free light food  for guests who appear to be intoxicated.

The family of a 7-year-old girl who was killed by a drunken driver in 2010  after he left the Hofbrauhaus restaurant on the South Side on Tuesday reached a  $15.6 million settlement with the company. In addition to the financial payout, the German-style facility has agreed to  a number of changes in its protocol to try to reduce customer intoxication and  drunken driving.

Lexa Cleland, who was asleep in the back seat as her mother drove to pick up  her husband, Mark, from work the night of Dec. 4, 2010, was killed instantly  when her mother’s Toyota Camry was struck by a Ford Mustang driven by Travis  Isiminger on East Carson Street on the South Side.

The settlement breakdown pays $8.9 million to Nicole Cleland; $500,000 to  Mark Cleland; $2.1 million to the estate of Lexa Cleland; and just over $4  million to their attorneys, Goodrich & Associates, for costs and fees.

The lawsuit was filed against Hofbrauhaus and Isiminger, whose insurance will  be responsible for paying $100,000 of the settlement.

Read more: http://www.post-gazette.com/stories/local/neighborhoods-city/owners-of-south-sides-hofbrauhaus-settle-in-girls-death-for-156-million-686644/#ixzz2TBFxrkyx

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Filed under Crime, Guest Issues, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Legal Risks: Florida Restaurant Settles Justice Department “Disabilities Lawsuit” For $60,000; “Family Was Told To Leave Over Their Children’s Skin Condition”

Hospitality Industry ADA Lawsuits“…according to the lawsuit, Danielle Duford and her children were asked to leave the restaurant after other customers noticed the skin condition of her infant daughter. Three of Duford’s four children have epidermolysis bullosa…”

A restaurant will pay $60,000 after telling a family to leave over their children’s skin condition. As reported by the Associated Press (AP), the U.S. Justice Department announced the settlement Wednesday.

The department filed a lawsuit against the Golden Corral in Westland in February claiming that ejecting the family had been a violation of the Americans with Disabilities Act.

Justice Department civil rights lawyer Eve Hill is quoted by the AP as stating of the settlement, “No one should be excluded from participating in the basic activities of daily living on account of fears of their disability, nor should children be shamed from going out in public… We are confident today’s settlement sends that message.”

For more:  http://www.newyorkinjurynews.com/2013/05/11/Restaurant-to-pay-family-after-ejecting-them-for-kids-skin-condition_201305119426.html

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