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The Mandarin Oriental Hotel in DC barred a Muslim employee from serving an Israeli delegation, CNN’s Barbara Starr reports.
Category Archives: Training
Hospitality Industry Employee Risks: Washington DC Hotel Sued By Muslim Employee For Discrimination When He Was "Prohibited From Serving Israeli Delegation" (Video)
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Filed under Guest Issues, Labor Issues, Liability, Management And Ownership, Risk Management, Training
Hospitality Industry Security Risks: NBC Security Consultant Demonstrates How Criminals Can Use Hotel Staff To Break Into Hotel Rooms (Video)
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NBC Security Consultant shows how criminals can use hotel staff to break into a hotel room.
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Filed under Crime, Insurance, Labor Issues, Liability, Maintenance, Management And Ownership, Risk Management, Theft, Training
Hospitality Industry Kitchen Risks: Restaurants Must Insure That Employees Understand "Kitchen Safety Procedures" (Video)
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Young Workers are the most vulnerable workers. They need to speak up more if they don’t understand safety procedures. Supervisors need to make sure they are working safely. This story takes place in a restaurant kitchen, and is a graphic example of the risks involved with young people not speaking up. It doesn’t hurt to speak up.
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Filed under Health, Injuries, Insurance, Labor Issues, Liability, Management And Ownership, Training
Hospitality Inudustry Fire Risks: Georgia Hotel Is "Nearly Destroyed" By Fire That Was Started By "Cigarette That Missed The Outside Ashtray"
“…Â the fire started on the ground level outside the hotel near the ashtray… someone threw a cigarette and missed the ashtray, eventually igniting a bush…the fire then ignited the building, crawled up the wall and into the attic…”
The blaze that nearly destroyed the La Quinta Inn in Warner Robins apparently started outside the building, near an ashtray, fire investigator Danny Williams said Friday.
Ginaline Belcher, the hotel’s manager, said her main concern is making sure the 22 guests who were at the hotel Thursday are taken care of. They paid for the displaced guests to stay at the nearby Candlewood Suites and Hampton Inn, and bought pizza for them Friday.
Belcher called the Salvation Army and Red Cross seeking assistance for the hotel guests whose money was lost in the fire, while other guests braved the Black Friday crowds at local stores to buy necessities.
Read more: http://www.macon.com/2011/11/26/1800660/hotel-total-loss-after-fire.html#ixzz1ep1CqQMP
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Filed under Fire, Guest Issues, Insurance, Management And Ownership, Risk Management, Training
Hospitality Industry Employee Risks: South Carolina Hotel Maintenance Worker Arrested On Sexual Assault Charges For "Grabbing And Touching" Housekeeper "Inappropriately"
“…The victim…had been cleaning a room when one of the maintenance workers.. entered the room to help her flip a mattress…he walked up to her and began grabbing her breasts and touching her inappropriately…”
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“…Dooley left but then allegedly returned 10 to 15 minutes later and reportedly exposed his genitals to the victim, touching himself…”A Myrtle Beach man is behind bars after allegedly grabbing a co-worker inappropriately and causing her to be fearful of her safety a couple of weeks ago.
According to a police report, Myrtle Beach Police responded to a hotel in the 2700 block of N. Ocean Highway Saturday afternoon in reference to an assault that had taken place on Nov. 9.
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She said she pushed Dooley off of her and told him to stop, and said they would both be fired if anyone saw his behavior. The victim also told police she told him not to touch her like that and told him to leave the room.
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Dooley left but then allegedly returned 10 to 15 minutes later and reportedly exposed his genitals to the victim, touching himself.
The victim told police Dooley said things like “I am hanging to be a white boy” and “I love black Oreos” to her and she became afraid of him, scared he was going to attack her.
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She then went to the head of housekeeping to tell her about what happened and the incident was reported to the hotel’s general manager. According to the victim, Dooley was then suspended from work.
Sunday, officers arrested Dooley and charged him with assault and battery in the second degree as well as indecent exposure.
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Filed under Crime, Labor Issues, Liability, Management And Ownership, Training
Hospitality Industry Guest Health Risks: Expert Panel Discusses Issues Regarding "Bed Bug" Infestations And Treatment (Video)
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This live panel discussion from the Bed Bug Business Plan event identifies the most critical bed bug issues in the hospitality, commercial real estate and multifamily property management industries.
Expert representatives include Kevin Maher of the American Hotel & Lodging Association (AH&LA), Patricia M. Areno of Building Owners and Managers Association International (BOMA), and Scot Haislip of the National Apartment Association (NAA).
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Filed under Conferences, Guest Issues, Health, Liability, Maintenance, Management And Ownership, Risk Management, Training
Hospitality Industry Employee Risks: Former Housekeepers File Complaint With EEOC Against California Hotel Claiming They Were Fired After "Complaining About Photos Posted On Bulletin Board"
“…not seeking monetary damages, but that they just want their jobs back with back pay. But, if necessary,..they would file a lawsuit against the hotel…”
The Reyes sisters claim someone posted photos of their faces atop bikini-clad cartoon images on a bulletin board in a hallway in the housekeeping department that is accessible only to employees.
Two former Santa Clara Hyatt Regency workers filed a complaint against the hotel with a federal employment agency Friday claiming that management fired them after they objected to photos of their faces pasted atop bikini-clad cartoon images on a company bulletin board.
The workers, Lorena Reyes, 50, of San Jose, and Martha Reyes, 48, of Milpitas, filed a complaint with the Equal Employment Opportunity Commission against the Santa Clara Hyatt Regency where the sisters worked in the housekeeping department for six years until they were fired in mid-October.
The complaint follows a discord that sparked between the sisters and Hyatt management during “Housekeeping Appreciation Week” in September during which Lorena Reyes, who has worked for the Hyatt for 24 years, and Martha Reyes, who has six years experience at the company, were both being honored.
 For more: http://www.nbcbayarea.com/news/local/134174328.html
Filed under Labor Issues, Liability, Management And Ownership, Risk Management, Training
Hospitality Industry Guest Safety: Hotel Management Must Have "Guest Privacy" Policies To Protect Names And Room Locations
“…Privacy is key when it comes to safety in a hotel, most importantly at check-in…”
“If the person giving you your key says your name out loud or your room number, you want to be sure to get
another key and another room, because anyone lingering in the lobby could overhear that.”
- Female travelers should “never put down your name. Just put down your initials and never indicate you’re just one person.”
Greg O’Neill, who heads up security at Boston’s Mandarin Oriental, says security measures generally work, when guests use them:
- …Â take advantage the in-room safe. You’ll find this in most every hotel
- …take advantage of the peephole in the door, and be aware of the nearest exit
Here’s another tip: check crime statistics for particular neighborhoods before making a hotel reservation. Most police web sites will have those details.
Security experts also suggest taking your room key out of the little envelope they give you at check-in, because it usually has your room number on it.
For more:Â http://www.14news.com/story/16068750/experts-providing-hotel-safety-tips-around-the-holidays
Filed under Crime, Guest Issues, Labor Issues, Liability, Management And Ownership, Privacy, Risk Management, Training
Hospitality Industry Fire Risks: Texas Hotel Damaged By Fire During Renovation From "Welding Equipment Electrical Short"
 “…the fire started in the attic and that it was electrical, possibly caused by a welding equipment shortage…”
“…The quick work of firefighters and hotel staff made sure all were evacuated without a single injury…”
People on the street in Fort Stockton told NewsWest 9 the Best Western Hotel fire forced them to evacuate just after 4:00 p.m. Tuesday afternoon, but when we arrived after 6 p.m. Tuesday night, orange and blue flames were still engulfing parts of the hotel and those parts were crumbling.
“I’m just saddened by all of it, for the guests, for myself, for the employees, because that’s their livelihood, that’s our life that’s gone,” Best Western General Manager, Patricia Fitzpatrick, said. These fiery, crumbling Best Western walls are a devastating sight for Fitzpatrick.
Her possessions and her work were going up in flames. “Our main concern was: ‘Yes, it’s fire. Call the fire department,'” she said. “But to get our guests out and make sure that they’re safe.”
Then, chaos ensued. She and her employees, including worker Curtis Hoard, sprang into action. “Then we ran around and just started pounding windows and doors, yelling and screaming as loud as we can to get people out of there,” Hoard said. “Before we knew it, it was smoked and that was it.”
Hoard had been helping renovate the hotel for the last three months.
For more:Â http://www.newswest9.com/story/16050676/flames-engulf-fort-stockton-hotel
Filed under Fire, Guest Issues, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Risk Management, Training
Hospitality Industry Theft Risks: Suspect In California Hotel Guest Room Burglaries Arrested After Successful Surveillances; Entered Rooms Through Patio Sliding Door
After the string of burglaries, the Palms Springs Police Department started conducting surveillances outside 
the hotel, and it was during one of those surveillances that they found the suspect.
The general manager of the Desert Riviera says to look for a hotel where staff seems involved and aware.
Police saw Christopher Thompson climbing into the outside patio area of a hotel room. He got into the room through a sliding glass door. Tourists we talked with were surprised to hear about the crime, but always take steps to keep their belongings safe when they travel.
Block says there are also some simple steps you can take to make sure you don’t become a victim of a crime when you travel.
- Lock not just the front door but the back sliding glass door as well
- Take valuables with you
- Choose a hotel where the parking area looks lit and safe
- Always lock your car
- Spend time researching the hotel
For more:Â http://www.kesq.com/news/29769831/detail.html
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Filed under Crime, Guest Issues, Maintenance, Management And Ownership, Privacy, Risk Management, Theft, Training
